Hotel - Mercure Moscow Paveletskaya
section.presentation.hotel.accorhotels
Mercure Hotel

Mercure Moscow Paveletskaya

Bakhrushina Street Ownership 11 
115054  MOSCOW
RUSSIAN FEDERATION

563 reviews
TripAdvisor Rating Based on 563 reviews
Check Prices
Best price guarantee
From
From 4200.00 RUB Non member rate
From 3780.00 RUB Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Check Prices
Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Fitness centre
  • Hammam

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Fitness centre
  • Hammam

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00 - 23:59
    • Opening hours : Week-end 00:00 - 23:59

Business services

  • 5 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 149 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • Minibar
    • Suite Box
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our customer reviews for Mercure Moscow Paveletskaya

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.5/5 Based on 563 reviews
Luciana B 2017/04/13
« Terrible »

To check in at the hotel started my problems. The Manager said that my reservation was cancelled and I would have to pay more money for daily hired months ago. I explained that I had 2 bookings and that wasn't canceled. Anything stepped forward and paid all prices requested and I signed all the papers required. I took a shower and want to leave the hotel, the manager wanted me to stop, saying that would have to sign more papers. Moved on and went to my ride. Upon returning to the hotel, the manager stopped me from upstairs to my room, even though I paid the full value of the hosting. He threatened me and I desperate had to go to the street to scream for help and called the police. The police arrived and he had to release nests that input with the sun shining

Ada E, General Manager at Mercure Moscow Paveletskaya, responded to this review

Dear Luciana, I am very sorry to read that you consider your experience of staying at our hotel as terrible. Nevertheless, let me explain you in details the opinion of the hotel. 1. You had 2 reservations at our hotel, which were immediately found at your check-in. You was upset is that you have cancelled the reservation at the lower rate and asked us to change the price of the valid reservation. 2. We carefully investigated the camera records which confirmed that you have signed and then suddenly taken the registration form together with the other documents to your room without any permission from our side. Registration form is an official paper - which is considered to be a legal contract between the hotel and the guest according to Russian legislation. Without the registration form signed by the guest your staying at the hotel is illegal and the other documents of yours we have to include in our report to migration authorities, which is also a very serious rule. 3. We called to your room to explain that your actions are forcing us to call police, but you said you are taking the shower. Then you passed by reception desk without any intention to bring the papers back and left the hotel. 4. Even after that we didn't want to raise the conflict and didn't call police, but we had to block your room key to be sure you come to reception for solving this issue. Nobody threatened you, but we tried to explain the serious consequences of your actions. The records of all this we also keep to prove our words. Despite all our efforts you didn't give us any chance to solve the problem without police and I regret that we couldn't find another solution. Policemen did detailed investigation and checked all camera records. Based on this they made the report about your actions and I really hope that you will not have any problems on the Russian board upon returning to the country. Once again I am sorry about this situation and hope my answer made it more clear for you. Best regards, Ada Egorova General Manager

Νικόλαος Φ 2017/01/10
« Loved Moscow »

The ppl on hotel where so good, all talked English with a smile on their face. The service was fantastic I asked taxi 5 times and every time ppl where so polite and nice. Excellent. Rooms are good not superb, the place of hotel is very good 10 mins from centre

Ada E, General Manager at Mercure Moscow Paveletskaya, responded to this review

Dear Νικόλαος! Thank you so much for having chosen Mercure Moscow Paveletskaya Hotel for your trip to Moscow and posting this feedback! We are really delighted to hear that you were satisfied with your stay. We will be very glad to welcome you at our Hotel again! Cordially, Ada Egorova General Manager

vbart 2016/11/09
« Very Impressed »

When I walked in the front door, the immediate appearance of the lobby, front desk and design presentation was impressive. Front desk was multi-lingual and informative. My room was ready and up I went. Room was very nice, larger than expected, with an awesome bathroom shower. An overall good experience for the 4 night stay. Thank you.

Ada E, General Manager at Mercure Moscow Paveletskaya, responded to this review

Dear Valued Guest, Thank you so much for having chosen Mercure Moscow Paveletskaya Hotel for your trip to Moscow and posting the feedback regarding your stay! We are really delighted to hear that you were satisfied with our convenient location, comfortable rooms and courteous multi-lingual service. We will be very glad to welcome you at our Hotel again! Cordially, Ada Egorova General Manager

Sergey R 2016/09/04
« very good impression »

convenient location in the center, near the Paveletskaya station. Chitsty, fresh hotel, great breakfast. All very comfortable! Rooms are large enough, the TV receives the world's major channels. The cozy bar on the ground floor.

Ada E, General Manager at Mercure Moscow Paveletskaya, responded to this review

Dear Sergey, Thank you very much for your nice feedback about Mercure Moscow Paveletskaya hotel on Tripadvisor.com! We are very happy that you enjoyed your stay in general having very good impression of our hotel. We will be extremely glad to welcome you again at Mercure Moscow Paveletskaya hotel and will do our best to make you feeling at home! Best wishes, Ada Egorova General Manager

kitchieso 2016/03/21
« Nice Hotel Value for money »

Nice Hotel Value for money! Good Staff and they are attentive to your needs. Breakfast is good too, and room size is ok for 2 people, its clean and new. Location of the hotel is infront of the bank, also near to metro station paveletskaya and to aeroexpress. however if you are new in moscow and you cannot speak russian you still be confused which street to go...unless you ask..I suggest to have a location map from metro..another issue is the AC in the room its quite hot at night and they tried to fix it but its almost the same. Other than that, experience is good. Thanks!

Ada E, General Manager at Mercure Moscow Paveletskaya, responded to this review

Dear Valued Guest! Many thanks for taking the time and posting such a detailed review about our Hotel on Tripadvisor.com! We are very pleased to get such positive comments about our employees, good breakfast and comfortable rooms. Complete Moscow map you can always take in the lobby, on the stand next to the elevator. We apologize for the issue with air conditioning in your room, usually we always automatically set the average temperature (about 20-22 degrees) in all our rooms, but it is possible to correct it upon the individual preferences of our guests. Thank you one more time for the feedback, we will be happy to see you again at Mercure! Cordially, Ada Egorova General Manager

John M 2015/10/10
« excellent stay - excellent penthouse suite »

the penthouse suite was excellent. it was like a little apartment. plenty of room, clean and good staff. i especially like the bathrooms and high flow shower heads. i will stay here again next time i am in Moscow.

Ada E, General Manager at Mercure Moscow Paveletskaya, responded to this review

Dear John, We are grateful to you for choosing Mercure Moscow Paveletskaya and sharing your opinion with us and TripAdvisor users! That is a pleasure for us to see how highly you evaluated our spacious Premier Suite room and staff work. We highly appreciate your willingness to return, that is a wonderful praise for every member of our team. Thank you one more time for the feedback, we will be happy to see you again at Mercure! Cordially, Ada Egorova General Manager

mgershman1 2015/10/05
« Recommendation for Mercure Moscow Paveletskaya »

The room was clean. The breakfast was reach. The location is great: close to the train station and it is not far from the center.The reception was patient and helpfull, they always explain pleasantly and if there was any problem it was resolved immediately. I would like to mention Alexander, Sergei, Daria, Elina and others that served us all over our staying. We enjoyed and it is highly recommended to stay in this hotel at moscow.

Ada E, General Manager at Mercure Moscow Paveletskaya, responded to this review

Dear Guest, Thank you very much for the positive feedback regarding Mercure Moscow Paveletskaya! We are pleased to know that our service lived up to all your expectations and you liked your staying with us. There is no better reward for our team than to know that Mercure is highly recommended. We are grateful to you for your time and pleasant comments and wish to see you at Mercure Moscow Paveletskaya again soon! With best regards, Ada Egorova General Manager

elsacha21 2015/08/13
« Stay in Mercure Moscow Paveletskaya »

I stayed in this hotel with my son and we really enjoyed it. The hotel staff is very helpful, the rooms are new, with all modern facilities and quite big. Perfect location near the Moscow Paveletsky railway station and subway station. I highly recommend this hotel

Alyona B, Guest Relations Manager at Mercure Moscow Paveletskaya, responded to this review

Dear guest, Thank You very much for your positive review! I’m pleased to know that our location, rooms and staff attitude made your stay comfortable. Hope You’ll find an opportunity to stay with us again in the nearest future! Sincerely Yours, Alyona Baranova Guest relations manager

GRAHAM T 2015/06/01
« Well located hotel in central Moscow »

The Mercure at Paveletskaya is a 5 to 10 minute walk from the station with the Aeroexpress train out to Domodedovo Airport. It is therefore extremely convenient if flying into or out of this particular airport. The trains run every 30 minutes and the journey time is 45 minutes. The Mercure is staffed by friendly and efficient staff and the rooms and restaurant are very comfortable. Parking is easy plus there is an underground car park if needed. it is hard to fault the hotel and it is really a very good base to work from if working in Moscow. I've stayed four times and each time everything has run smoothly.

Alyona B, Guest Relations Manager at Mercure Moscow Paveletskaya, responded to this review

Dear Graham, We do appreciate your loyalty to Mercure Moscow Paveletskaya hotel and your valuable time that you spent on writing such positive commentaries regarding your stay with us! We are very pleased to know that you stayed satisfied with our location, rooms, restaurant and staff work. It is a great reward for all the members of our big team! Thank you very much for the feedback. we will be happy to welcome you again at Mercure! With best regards, Alyona Baranova Guest Relations Manager

See more In partnership with

Web-users rating

Other web-users rate our hotel

Book your stay in this hotel
Best price guarantee
From
From 4200.00 RUB Non member rate
From 3780.00 RUB Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
Best price guarantee

Our other hotels nearby

At 0 m ibis Moscow Centre Bakhrushina
ibis Moscow Centre Bakhrushina Hotel
From
From 3141.00 RUB Non member rate
From 2983.95 RUB Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 0 m Aparthotel Adagio Moscow Paveletskaya
Aparthotel Adagio Moscow Paveletskaya
From
From 4300.00 RUB Non member rate
From 3870.00 RUB Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 650 m Swissôtel Krasnye Holmy
Swissôtel Krasnye Holmy
From
From 12000.00 RUB Non member rate
From 12000.00 RUB Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 1.3 km ibis Moscow Paveletskaya
ibis Moscow Paveletskaya Hotel
From
From 3141.00 RUB Non member rate
From 2983.95 RUB Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
All our hotels in MOSCOW
Check Prices