Mercure Moscow Paveletskaya
Bakhrushina Street Ownership 11
Bakhrushina Street Ownership 11
The 4* Mercure Moscow Paveletskaya is a design hotel in a quiet location on ul. Bakhrushina in the center of Moscow, 2 mins from Paveletskaya station and the AeroExpress to Domodedovo. 149 stylish rooms in a unique design, close to the business and historical center of Moscow, free WIFI, Town House restaurant, bar, fitness center, wellness center, 8 conference rooms, underground car park. The perfect base from which to explore Moscow or for shopping, business meetings and relaxation. Discover Mercure!
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
Online check-in: Your arrival will be carefully prepared by our team
Fast check-out: Simply return your key
Online check-in: Your arrival will be carefully prepared by our team
Fast check-out: Simply return your key
GPS : 55.735788, 37.635190
Individual air conditioning control, WIFI, functional work space, laptop safe, rain shower, bath amenities, hairdryer, LCD TV, cable/satellite channels, coffee and tea facilities, mineral water and fitness center included in the price.
Individual air conditioning, WIFI, ergonomic work area, laptop safe, tropical shower, bath amenities, hairdryer, LCD TV, cable/satellite channels, coffee/tea-making facilities, mineral water and fitness center included in the price.
Individual air conditioning, WIFI, laptop safe, tropical shower, bath amenities, bathrobe and slippers, daily newspaper, LCD TV, cable/satellite TV channels, Nespresso coffee machine, minibar, fitness center and parking included in the price.
Premier Suite (756 sq. ft.) with lounge, dining room, 2 bedrooms, bathtub and shower; offers a great view over the rooftops of old Moscow from the panoramic windows on the top floor. Nespresso coffee machine, fitness center, WIFI + parking are free.
Spacious 37-m room featuring individual air conditioning, WIFI, laptop safe, rain shower, toiletries, bathrobe and slippers, daily newspaper, LCD TV, cable/satellite TV channels, Nespresso coffee machine and minibar. Fitness center and parking available.
Fine cuisine and a selection of excellent wines, exceptional service and the designer restaurant interior create the cozy atmosphere of a true gourmet restaurant.
Come and enjoy this unique ambiance. This bar is ideal to get together, chill out and linger in the evening, or meet in a relaxed space during the day.
Reviews collected from customers who booked on AccorHotels.com
convenient location in the center, near the Paveletskaya station. Chitsty, fresh hotel, great breakfast. All very comfortable! Rooms are large enough, the TV receives the world's major channels. The cozy bar on the ground floor.
Dear Sergey, Thank you very much for your nice feedback about Mercure Moscow Paveletskaya hotel on Tripadvisor.com! We are very happy that you enjoyed your stay in general having very good impression of our hotel. We will be extremely glad to welcome you again at Mercure Moscow Paveletskaya hotel and will do our best to make you feeling at home! Best wishes, Ada Egorova General Manager
Nice Hotel Value for money! Good Staff and they are attentive to your needs. Breakfast is good too, and room size is ok for 2 people, its clean and new. Location of the hotel is infront of the bank, also near to metro station paveletskaya and to aeroexpress. however if you are new in moscow and you cannot speak russian you still be confused which street to go...unless you ask..I suggest to have a location map from metro..another issue is the AC in the room its quite hot at night and they tried to fix it but its almost the same. Other than that, experience is good. Thanks!
Dear Valued Guest! Many thanks for taking the time and posting such a detailed review about our Hotel on Tripadvisor.com! We are very pleased to get such positive comments about our employees, good breakfast and comfortable rooms. Complete Moscow map you can always take in the lobby, on the stand next to the elevator. We apologize for the issue with air conditioning in your room, usually we always automatically set the average temperature (about 20-22 degrees) in all our rooms, but it is possible to correct it upon the individual preferences of our guests. Thank you one more time for the feedback, we will be happy to see you again at Mercure! Cordially, Ada Egorova General Manager
the penthouse suite was excellent. it was like a little apartment. plenty of room, clean and good staff. i especially like the bathrooms and high flow shower heads. i will stay here again next time i am in Moscow.
Dear John, We are grateful to you for choosing Mercure Moscow Paveletskaya and sharing your opinion with us and TripAdvisor users! That is a pleasure for us to see how highly you evaluated our spacious Premier Suite room and staff work. We highly appreciate your willingness to return, that is a wonderful praise for every member of our team. Thank you one more time for the feedback, we will be happy to see you again at Mercure! Cordially, Ada Egorova General Manager
The room was clean. The breakfast was reach. The location is great: close to the train station and it is not far from the center.The reception was patient and helpfull, they always explain pleasantly and if there was any problem it was resolved immediately. I would like to mention Alexander, Sergei, Daria, Elina and others that served us all over our staying. We enjoyed and it is highly recommended to stay in this hotel at moscow.
Dear Guest, Thank you very much for the positive feedback regarding Mercure Moscow Paveletskaya! We are pleased to know that our service lived up to all your expectations and you liked your staying with us. There is no better reward for our team than to know that Mercure is highly recommended. We are grateful to you for your time and pleasant comments and wish to see you at Mercure Moscow Paveletskaya again soon! With best regards, Ada Egorova General Manager
I stayed in this hotel with my son and we really enjoyed it. The hotel staff is very helpful, the rooms are new, with all modern facilities and quite big. Perfect location near the Moscow Paveletsky railway station and subway station. I highly recommend this hotel
Dear guest, Thank You very much for your positive review! I’m pleased to know that our location, rooms and staff attitude made your stay comfortable. Hope You’ll find an opportunity to stay with us again in the nearest future! Sincerely Yours, Alyona Baranova Guest relations manager
The Mercure at Paveletskaya is a 5 to 10 minute walk from the station with the Aeroexpress train out to Domodedovo Airport. It is therefore extremely convenient if flying into or out of this particular airport. The trains run every 30 minutes and the journey time is 45 minutes. The Mercure is staffed by friendly and efficient staff and the rooms and restaurant are very comfortable. Parking is easy plus there is an underground car park if needed. it is hard to fault the hotel and it is really a very good base to work from if working in Moscow. I've stayed four times and each time everything has run smoothly.
Dear Graham, We do appreciate your loyalty to Mercure Moscow Paveletskaya hotel and your valuable time that you spent on writing such positive commentaries regarding your stay with us! We are very pleased to know that you stayed satisfied with our location, rooms, restaurant and staff work. It is a great reward for all the members of our big team! Thank you very much for the feedback. we will be happy to welcome you again at Mercure! With best regards, Alyona Baranova Guest Relations Manager
Hotel has excellent new and clean facilities. Staff is very supportive and kind. Unfortunately I had a problem of missing an amount of money that was in my luggage. Off course I should have used the safe, but it had never happen to me before and Im a frequent user of accor hotels.
Dear Mr Mota, First of all, let me thank you for choosing Mercure Moscow Paveletskaya and your feedback regarding the stay with us! We are very sorry for the situation with money you faced, please, accept our sincere apologies for that and any other inconvenience you may have met during the stay. We are strongly recommend you to use safe box in the room. The hotel management is not responsible for any accidents, injury to guests or loss of any money, jewelry, valuables left in the room or after leaving the hotel. We are also glad to know that you were satisfied with the service and facilities we have to offer. Thank you one more time, we hope to get a new chance to serve you at Mercure! Best regards, Alyona Baranova Guest Relations Manager
Very good location within walking distance of Paveletsky railway station, which is a fast connection from Domodedovo airport. Convenient for where I was doing business. If you are feeling adventurous, there are a number of coffee bars and restaurants around 5-10 minutes walk away on one of the main roads (Valovaya). Its not too far from the centre of Moscow, but realistically you would take a taxi to visit the Kremlin and other sights. This is a very good hotel overall and most importantly I had a peaceful night's sleep, which is something you don't always get in a busy city. Also my room was in good condition, with plenty of lighting and free WiFi. The price was competitive by Moscow standards, where a good city centre hotel is very expensive. Don't expect anything to be cheap in this city. The Rouble is weak at present, which also helped. Food was OK without being really special - this is not a complaint, just a reflection of what you pay for what you get. The hotel has leisure facilities (gym) but I did not use it. There was a friendly welcome on the front desk, and I would recommend this hotel and be happy to stay here again.
Dear Guest, Thank you very much for detailed note regarding Mercure Moscow Paveletskaya and time you have spent to write and share it! We are happy to know that our service, location, room, value for money met your expectations and satisfied you. The biggest reward for any hotel is the willingness of the guest to return and recommend the hotel to relatives and friends, so we highly appreciate your words! Thank you one more time, we do look forward to seeing you again at Mercure! Sincerely, Alyona Baranova Guest Relation Manager
1.) Impossible to regulate on your own the temperature in the rooms (in winter time it is TOO hot in the rooms that it is impossible to sleep; while in April sometimes it was a bit cold in the room). 2.) Why do your housekeeping throw away the soap after 1 day use and put new one??? It is less convenient to open a new pack each day... Same considers shower gel, shampoos, etc. 3.) The dust was not cleaned on the furniture as after making the bed, I could see a lot of duct on the surfaces. 4.) The restaurant in the hotel should have a wider choice in the menu.
Dear Guest, Mercure Moscow Paveletskaya team thanks you for the feedback regarding your stay at our hotel! We highly appreciate the willingness to share your opinion with us, because we always try to do our best for improving the service we provide, and our guests' comments help us with it. Your notes were transferred to the Heads of departments for taking necessary measures with the points you have noticed. Thank you one more time! We will be glad to see you again at Mercure! Best regards, Alyona Baranova Guest Relation Manager
One day I left room 2 pm, till that time no disturb card on door but while leaving change to "please clean my room" one. When came on midnight found room not cleaned. When I complained about case next morning, they answered me that house keeping checking the rooms and cards on doors only morning!!!!!!
Dear Guest, First of all, thank you for the choice of Mercure Moscow Paveletskaya and time that you spent on sharing your opinion with us and other TripAdvisor users! Our team always treats any feedback with gratitude, because every note helps us to improve the service we provide our guests with. We are glad that our location and price met your expectations. Please, also be so kind to accept our sincere apologies for the inconvenience you faced during the stay. Let me assure you that is not the standards we adhere at our hotel. Your comment will be transferred to the head of housekeeping department for taking it into consideration. Thank you one more time for the feedback! We do hope to see you again at Mercure Moscow Paveletskaya! With best regards, Alyona Baranova Guest Relations Manager
I stayed at Mercure Paveletskaya for 4 nights. What I liked: - Friendly and helpful reception staff - Good location - 5 min walk from the subway and close to city centre - Good breakfast - tasty food, good spread - The room was new and functional - Free drinking water every day - Nice restaurant and bar - modern design, spacious feel What could be improved: - The mattress wasn't very comfortable - Ventilation - room was stuffy and the window opened to the street outside, which was noisy, so I had to keep the window closed.
Dear minninme, Firstly, I would like to express how grateful our team is for your feedback and time that you spent on writing these comments about the stay at Mercure Moscow Paveletskaya! It is always a pleasure to know that our service, facilities and design met your expectations and satisfied you. Also please accept our sincere apologies about inconvenience you faced during the stay, it is important for us to know what we can improve to make our guests feel better. Thank you one more time for choosing our hotel, we will be glad to see you again at Mercure Moscow Paveletskaya! Best regards, Alyona Baranova Guest relations manager
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