Hotel - Pullman Auckland
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Pullman Hotel

Pullman Auckland Hotel

Corner Waterloo Quadrant  & Princes Street 
1010  AUCKLAND
NEW ZEALAND

2,193 reviews
TripAdvisor Rating Based on 2,193 reviews
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From 229.00 NZD Non member rate
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Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • AUCKLAND INTERNATIONAL
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing  (Nearby)
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Babysitting on request

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 16 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 331 rooms
  • 100% non-smoking hotel
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Turn down service
    • Safe deposit box
    • Automatic air control
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Pay per view channel(s)
    • DDI - Direct Dialing In
    • Air conditionning with individual remote
    • Satellite and Cable Televisionoffering a wide range of channels
    • TV room service ordering
    • High speed transmission line
    • Iron in room
    • Nespresso experience offered
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our customer reviews for Pullman Auckland

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 2,193 reviews
MJS713 2017/04/26
« Excellent hotel, centrally located »

I had a great room on the 12th floor with wonderful views of the harbour. The only niggle was on the Saturday night there is a function room/night club IMMEDIATELY above the room. However, it did stop at midnight. Otherwise everything else was fine and the staff friendly and helpful.

PullmanAucklandHotel, Executive Assistant to the General Manager at Pullman Auckland, responded to this review

Thank you for your feedback regarding your stay at Pullman. I am glad that you enjoyed your stay and that the staff reached your expectations. We hope to welcome you back soon!

Sarita S 2017/04/19
« Home away from home »

Our preferred hotel whenever we are in Auckland. From the moment we arrive at the hotel it feels like coming home, warm welcome, everything is taken care of, super friendly staff, beautiful and clean rooms, soft luxuries beds, breakfast is amazing, excellent location,we just love the Auckland Pullman!

PullmanAucklandHotel, Executive Assistant to the General Manager at Pullman Auckland, responded to this review

We very much appreciate your comments regarding your stay at the Pullman Auckland. It is always a pleasure to receive positive feedback. I am glad that you enjoyed your stay and we look forward to welcoming you back soon!

RudiZingg 2017/02/19
« two night stay with disappointment »

The room smelled mold, had carpets that are old and dusty (unchanged since the beginning of when the hotel was under Hyatt management). There are no shelves or cupboards to put shirts or clothing. Bed quality is average, bathrooms are small, old, but functioning. As my room was on the 2nd floor it had poor light. Corridors are also poor and smelly. Lobby area and restaurant are nicely renovated, clean and practical. Service is polite, friendly but not always efficient. I asked the reception to be contacted my the General Manager to discuss the issues, but there was no response and no feed back from any staff member. I consider the price of $ 466.65 much too high for such an average accommodation. Would not recommend this hotel to anyone.

PullmanAucklandHotel, General Manager at Pullman Auckland, responded to this review

Dear RudiZingg, It was good to catch up with you in our telephone conversation and discuss your stay together. My offer stands, we are always very happy to look after you. Best regards, Rob McIntyre

Andrew S 2017/02/08
« Consistently great! »

I regularly stay at the Pullman AKL - it's central to the city, provides a very comfortable facility for my work focus, and to relax after work...best of all, the team at the Pullman are all about making my visits seamless and more enjoyable. Chirayu and the team in the Executive Lounge provide a lovely service - and, the restaurant team prepare and deliver lovely food. It's always disappointing when the hotel is too busy to take my next reservation...but I guess that's the price of being popular. I've also stayed at the Pullman when attending events in AKL - its close to the action (walking distance to Vector Arena)

PullmanAucklandHotel, Quality and Attitude Manager at Pullman Auckland, responded to this review

Dear Andrew S, Thank you for this wonderful review of the Pullman Auckland Hotel. It is our pleasure to look after you and it sounds as though the Tapestry Restaurant and Executive Lounge are a highlight of your stays. Thank you so much for sharing this feedback Andrew, our staff will be most appreciative to receive your compliments, and Chirayu mentioned personally who is fantastic, will be delighted. We really appreciate this and look forward to welcoming you back again soon, Many thanks and kind regards, Liz Grimmett Quality and Attitude Manager

83glen 2017/02/02
« Could have been better »

Booked 2 rooms, arrived just before 6pm only 1 room was ready (check in at 2) at 7pm 2nd room still wasn't ready. On my confirmation email check out was 2pm, which I had to show staff several times, the late rooms keys wouldn't work after 11am on check out day, interrogated by staff on the day of check out, I felt like I was overstaying and ripping the hotel off.

PullmanAucklandHotel, Quality and Attitude Manager at Pullman Auckland, responded to this review

Dear 83glen, Thank you for choosing to stay with us 83glen and for taking the time to share your experience. I am sorry that this experience was not to the usual high standard we pride ourselves on and that you were delayed in checking into one of the rooms, and that the room keys were not working on day of check out to support the late check out. I am disappointed to see that this experience was not a smoother and easier one for you, please accept my sincerest apologies. We would love to have the opportunity to welcome you back and create a stay that is memorable for all the right reasons, Kindest regards, Liz Grimmett, Quality and Attitude Manager

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