Grand Mercure Phuket Patong 5 stars

Customer review rating (ALL Rating) 4.6/5 1,075 reviews

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1 Soi Rat U Thit 200 Pi 2, Patong, Kathu, 83150 Phuket, Thailand

Description

Hotel extras

  • Only property where offers Pool Villa experience in Patong!

  • Blissful mind and joyful body at award-winning Ryn Spa

  • Creative themed meetings in various venues provide

  • Spoil your kids with kids meals, fun activities and more

  • Free flow & unique beverage experience with MyGlass Package

Our accommodation(s)

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Hotel location

Grand Mercure Phuket Patong

1 Soi Rat U Thit 200 Pi 2, Patong, Kathu
83150 Phuket
Thailand

GPS:7.888059, 98.29618

Telephone
Fax +66 76 231 998

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • Room service

BUBBLES

The restaurant serves a wide breakfast (from 06:30 to 10:30) which includes freshly brewed coffee and homemade bakeries. It has an a la carte menu which includes authentic Thai, European and Asian cuisine, such as homemade pastas and Chinese noodles.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,075 reviews

TripAdvisor Rating  4.5/5  3,345 reviews

Certificate of excellence 2024

Cooking class - must try

TripAdvisor rating 4.0/5

rahma M TripAdvisor review

Food is really good , from local to international. We have had a great experience with cooking classes facilitated by Jasmin who was very friendly and made the experience extra special . The experience starts with a visit to the local vegetable market then you head back to the hotel .The class was led by Chef Mon who did an excellent job teaching us each step of the dishes . I highly recommend this class and best part that it was private

Wonderful cooking class

TripAdvisor rating 5.0/5

Hamed S TripAdvisor review

Excellent hotel. We enjoyed so much the cooking class! Thanks to the wonderful service by Jasmin & Chef Mon for all the teaching during the class. Both have provided us with a memorable and unforgettable experience!

Damp in all rooms! STAY AWAY from this hotel!

TripAdvisor rating 1.0/5

FTVAI TripAdvisor review

Our anticipation for a luxurious 5-star experience at this hotel was met with disappointment. Despite booking a standard room, we were greeted by a pervasive smell of dampness upon arrival, accompanied by consistently wet floors and bed sheets throughout our 6-night stay. Despite bringing the issue to the attention of hotel staff, the offered solutions were inadequate, indicating a systemic problem with dampness in the establishment. Even after being relocated to another room, the same issues persisted. We would walk into our room annenden the floor would be wet, so many times I was going to slip. We would have to call reception every night getting in to ask them to come and change the sheet because of how wet it would be. Additionally, the service we received was appalling, with management displaying a lack of urgency in addressing our concerns about obtaining a refund to seek accommodation elsewhere. The offered £150 refund was a mere fraction of the amount we had paid for our stay, leaving us feeling undervalued and dissatisfied with our experience. Overall, this was one of the most disappointing and frustrating hotel stays we've ever experienced.

Super nice resto.

TripAdvisor rating 5.0/5

Joana t TripAdvisor review

The crew were nice, food was good. Kudos to the filipino server sir Ryan. Thank you we had a great time we would definitely come back again! More powers to your job🇵🇭🇵🇭🇵🇭🇵🇭🇵🇭🇵🇭🇵🇭🇵🇭🇵🇭🇵🇭🇵🇭🇵🇭🇵🇭🇵🇭🇵🇭🇵🇭🇵🇭🇵🇭🇵🇭🇵🇭

Dear 762joanat, Thank you so much for your wonderful review. We are delighted to hear that you had an enjoyable time with us and that you had a great experience at our restaurant. Your kind words mean a lot to us and we will definitely pass them along to our team, especially Ryan, who will truly appreciate the recognition from you. We hope to have the opportunity to welcome you back soon! Best regards, Guest Relation Team.

Memorable

TripAdvisor rating 5.0/5

Twinkle B TripAdvisor review

The food was great. We had a seafood dinner buffet on a Monday, and their staff, Ryan, was so accommodating and well spoken. 🇹🇭 It was a memorable experience ending our summer in Phuket! Thank you so much to Grand Mercure for serving us delicious dinner, we are surely coming back next time.

Dear 583twinkleb, Thank you for taking the time to write a review on Trip Advisor. We're thrilled to learn that you had a wonderful experience with us, enjoying the Monday seafood buffet and the excellent service provided by our team members. We will make sure to pass on your kind words to Ryan, who will be delighted to hear your appreciation. We hope to welcome you back soon and offer you another memorable experience. Best regards, Guest Relation Team.

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Other web-users rate our hotel

  • 1,090 reviews 9.5/10 Location
  • 1,629 reviews 7.6/10 Room
  • 1,741 reviews 8.9/10 Service
  • 18 reviews 8/10 WiFi
  • 750 reviews 9.3/10 Breakfast
  • 739 reviews 7.7/10 Cleanliness
  • 734 reviews 8.8/10 Food
  • 580 reviews 8.6/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.