Hotel - Grand Mercure Phuket Patong
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Grand Mercure Hotel

Grand Mercure Phuket Patong

1 Soi Ratuthit 200 Pi 2 Road  Patong Beach Kathu District 
83150  PHUKET
THAILAND

1,369 reviews
TripAdvisor Rating Based on 1,369 reviews
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Select your dates 4860.00 THB
Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public outdoor parking
    • Public indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Massage

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public outdoor parking
    • Public indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • Air Conditioning
  • HKT
  • Languages spoken at the hotel
    • French
    • Russian
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Services for children
    • Babysitting on request
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • Golf (Nearby)
    • Golf (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Tennis (Nearby)
    • Outdoor tennis court (Paying, Nearby)
    • Tennis (Paying, Nearby)
  • Beach and water sports (Nearby)
    • Boat excursions (Paying, Nearby)
    • Jet skiing (Paying, Nearby)
    • Pedal boat (Paying, Nearby)
  • Bicycle hire facilities

Catering

  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24/24
    • Opening hours : Week-end 24/24

Business services

  • 3 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Each room at Grand Mercure Phuket Patong features a 40' LCD satellite TV, sofa, mini bar, safe, bathroom with bathtub and/or shower, free WiFi access and stunning pool views. Connecting room options are also available on request.Our Deluxe Pool access room includes privileges such as express check-in and facilities like private sundeck and complimentary WIFI. Connecting and twin rooms are available upon request. Up to 2 adults and 1 child.

  • 314 rooms
  • 100 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Video games on TV in room
    • Manual temperature control
    • Crib on request
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

Our customer reviews for Grand Mercure Phuket Patong

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.5/5 Based on 1,369 reviews
YasmineD88 2017/02/01
« Family vacation Jan 2017 »

Staff has been great from the minute we arrived. As a member of Accor Hotels, I was taken to the priority check in counter. Check in was a breeze, staff were helpful. We booked 3 rooms in total and the hotel up graded the superior room to the deluxe pool access room, and we thanked the hotel for that. Would be nice if the lady staff at the Grand Club room acknowledge us when we greeted her. I might be sensitive, but I couldn't help noticing she only smiled & greet caucasian. Either way, this is a nice hotel and I will return.

Valentine L, Guest Relations Manager at Grand Mercure Phuket Patong, responded to this review

Dear YasmineD88, Allow us to extend our gratitude for the kind words expressed in your review! We pride ourselves in delivering exceptional service, and are beyond glad your visit with us were provided just that and more. We are delighted to learn you had appreciated the personalized and professional service at the counter. Thank you for placing your trust in our hotel, all the team is looking forward to welcoming you and your family back for many more pampering experience in near future. With Grand Regards, Valentine

Samanthaa101 2016/11/18
« Amazing Sanctuary »

From check in to check out we were welcomed and greeted like on their family! All staff were amazing and a point of difference in comparison to other resorts around the area! Sita from front desk was absolutely amazing and is more than an asset to their team. We will definitely be back :)

Sebastien T, General Manager at Grand Mercure Phuket Patong, responded to this review

Dear Samanthaa101, Thank you for this wonderful review and glad you felt "at home" during your last stay with us! Miss Sita is indeed an asset to us and a great example to the rest of the team... I will have your review posted on our Staff board as of tomorrow morning and will surely thank her on your behalf!! See you again very soon :) Sebastien

Mark H 2016/11/10
« One week in Phuket, Patong »

Lovely hotel with extremely friendly and helpful staff. A thoroughly enjoyable, comfortable, hassle free stay in a great place. One of my favourite places on the planet (the hotel as well as Phuket, Patong) - looking forward to our next visit!!!!

chrisE2766KG 2016/09/01
« An Excellent Hotel at Patong Beach »

I have stayed at the Grand Mercure hotel Patong Beach 3 times ,it is an excellent, family friendly hotel in Patong Beach. I have been a member of the Le Club Accor loyalty program for17 years and have stayed at many properties ,the Grand Mercure Patong is the best hotel I have stayed at. The hotel is 5 star for cleanliness, the staff are so friendly and nothing ever is a problem for them . I would highly recommend the Grand Mercure Hotel Patong Beach to anyone wishing to stay at Patong Beach in Thailand. The hotel is a credit to the management and the Accor group

Yusszzxx 2016/08/23
« Great Stays »

We were greeted personally by the manager and a glass of refreshing tamarind juice. The staff is so attentive and friendly. The manager noted our stay as a special couple treat holiday, then arranged us a complimentary access to Executive Lounge throughout our stay. The room was also ready with a generous fruit basket and cakes. The hotel located few mins walk from Jungceylon Mall, 5-7 mins walk to Bangla road where all the happenings and about 7-10 mins walk to the beach. Shuttle is provided to these locations. Overal is good hotel but don't expect a resort feel staying here.

cds725 2016/07/26
« Nice Pool. great service, good location. »

Room condition was so good and clean. 5 min walking distance to the Jung Ceylon. Excellent staff. but some of staff are not good enough English. Their accent was little bit aggressive. Overall staying at the Grand mercure was great!!

Valentine L, Responsable relations clients at Grand Mercure Phuket Patong, responded to this review

Dear cds725, Thank you for your review and for sharing your experience with us. We are truly flattered to hear you had appreciated several aspects of your visit including the great location and the cleanliness of the room! Please rest assured that we have noted and shared your comments among our management team in order to improve our service and the English skills as well. On behalf of our entire team, kindly accept our most sincere apologies.. I remain hopeful that we will hear from you again and have a chance to welcome you back at our resort! With Grand Regards, Valentine

Knobhound 2016/03/03
« Poor check in procedure »

On arrival at the hotel I was advised that as a result of the previous occupant checking out late, my room would not be ready for half an hour I went to the lobby bar and ordered some food & drink returning to the check in desk forty five minutes later This time I was told that the shower was broken & I would have to wait until the maintenance engineer repaired it I had made arrangements to meet some friends & by this time it was getting late so I asked if by chance, another room was available The desk clerk immediately gave me another room but I really can’t understand why I wasn’t offered this alternative room right from the start Wasting my time, very inconvenient

Sebastien T, General Manager at Grand Mercure Phuket Patong, responded to this review

Dear Andy S, Thank you very much for your review and the few minutes taken in sharing your disappointing check-in experience. I have this morning discuss this matter with our Front Office Manager and asked her to review the overall procedure with team, whenever the occupancy doesn't allow us to switch rooms automatically. Thank you once again and see you back at Grand Mercure very soon.. Sebastien

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