Hotel - Mercure Olbia
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Mercure Hotel

Mercure Olbia

Via Puglie snc 
07026  OLBIA
ITALY

491 reviews
TripAdvisor Rating Based on 491 reviews
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Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Babysitting on request
  • Air Conditioning
  • OLBIA COSTASMERALDA
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange (Paying)
    • Beauty salon (Paying)
    • Hairdressing salon (Paying, Nearby)
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being
    • Hammam (Paying)
    • Jacuzzi (Paying)
    • Massage (Paying)
  • Babysitting on request
  • Beach and water sports (Nearby)
    • Boat excursions (Paying, Nearby)
    • Deep sea fishing/Sea fishing (Paying, Nearby)
    • Glass bottom boat (Paying, Nearby)
    • Pedal boat (Paying, Nearby)
    • Private beach (Paying, Nearby)
    • Sailing facilities (Paying, Nearby)
    • Snorkelling/Scuba diving center (Paying, Nearby)
    • Water skiing (Paying, Nearby)
    • Wind surfing facilities (Paying, Nearby)
  • Other sports activities
    • Bicycle hire facilities (Paying)
    • Bike rack facilities (Paying)

Catering

  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00-23:00
    • Opening hours : Week-end 07:00-23:00

Business services

  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Cozy rooms with all mod cons, including individually controlled modern air conditioning system and electronic card access. Average size approx. 269 sq. ft. (25 m2). Available as double or twin rooms.

  • 118 rooms
  • 108 non-smoking rooms
  • 7 rooms for people with reduced mobility
  • 4 family rooms
  • 4 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • Printer
    • Computer
    • Fax machine
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Minibar
    • RJ 45 outlet
    • Bidet
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Our customer reviews for Mercure Olbia

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 491 reviews
fraserb549 2016/09/19
« Sardinian holiday »

The hotel was very comfortable and pleasant to stay in. Breakfasts we excellent and in general the staff were very helpful. We loved the mosaic on the ground floor and have sent photos of it to friends. If there was any criticism to give it is it's position, surrounded by an old train marshaling yard so the views were not great and to get there, a car park with a burnt out car and graphiti strewn, abandoned, buildings with down and outs sitting around, does not inspire confidence as one arrives. However, we encountered no problems whatsoever.

Mercure Olbia G, Manager at Mercure Olbia, responded to this review

Dear fraserb549, we thank you for staying in our hotel and for sharing your impressions here in Tripadvisor, as well as your precious word of mouth with friends! We are glad you enjoyed your stay and your positive words are a great incentive for us to keep doing our best to meet our guests' expectations. We respect your opinion regarding our neighbourhoods, although as you noticed, regardless the aspect, it is rather quiet place. We look forward to welcoming you again at Mercure Olbia Sincerely, Fabio Laudadio Rooms division manager Mercure Olbia

VoyageFrequent066 2013/09/22
« Mercure is on of the best value hotels you will find in Olbia »

We stayed for 7 days to explore the region, Costa Smeralda. The hotel is not exactly in the city centre, however at walking distance from the main shopping street, insular bus station, train station. The staff was very friendly and helped us out with a lot of information. The rooms were new, spacious and with a modern design. They have super wide beds, indeed a guarantee you will sleep well. We took a room facing the train tracks. It is Olbia, there are hardly a few trains per day and they stop at night. The only issue we had was with the electricity switch. When you enter the room it switches by itself off and on for 10 minutes. Nobody knows why. We took advantage of the beautiful modern SPA. I warmly recommend it to everyone lodged at the hotel! The breakfast is diverse enough, however it can become boring after a few days. In conclusion, guranteed Mercure quality and real value for money. Ideal if you stop for a few days or you want to use Olbia as a pod to explore the region.

Sam R 2013/08/13
« Great Staff, Good facilities, average location »

We booked this hotel as I was part of a loyalty card scheme and therefore got it slightly cheaper than normal. For this reason, I feel the value is good, but I wouldn't have wanted to pay full price as I don't think that represents full value for money. The hotel is however well equipped, clean, tidy, organised, well staffed and managed. It is situated just about in the right area. It is in a more local area, rather than a tourist one, but it is only a five minute walk into the town, to the bus stops etc. We overlooked the disused railway, which wasn't the best sight in the world but wasn't really an issue as we spent most of our time out. Rooms were spacious, with huge beds and working air con. A good nights sleep was had by all. Full breakfast every morning with a huge variety available. The staff were brilliant and couldn't do enough to help. Olbia doesn't have a beech within walking distance of the hotel and as such I would have preferred a pool, but i knew this before booking and it isn't the hotels fault. There is access to spa facilities. Whilst I accept that you should pay for services (massage, nails etc) I don't see why hotel guests should have to pay to use the pool and the sauna, All in all a good hotel and one i'd have no qualms about visiting again

gentlereef 2013/07/14
« comfy stay at olbia »

polite and helpful staff, made our life easier when our ferry arrived early in the morning. probably it's general accor stuff, but no answer when i wrote an email through their system, although things were easily arranged when i called them on the phone. bed is huge and very comfy. good selection at breakfast. sort of central but not in a very nice environment, window looks on overpass. we did not try out the wellness part, just stayed one night.

Venezia1751 2013/07/08
« Never again! »

Ugly blue concrete box exterior overlooking railway lines and a side street. Difficult to find due to lack of any signposting. Modern and comfortable interior but requires some refurbishment in parts. Does not live up to its 4 star rating. We stayed for three nights and on our last morning I ordered from a breakfast waitress two mushroom and ham omelettes as we had seen them provided to another guest the previous morning. We chased the order up three times with different waitresses and, despite assurances that the omelettes would be arriving in a few minutes, we had to wait nearly an hour. What we received after an hour was two scrambled eggs shaped as omelettes with chopped ham and cheese. We suspect the staff just chopped up ham and cheese from the buffet and mixed them with left over scrambled eggs from the buffet. When we checked out, we complained to the receptionist who took our email address. The receptionist also handed over our bill for a dinner, together with a note of our order, we had in the hotel on the first evening. After that meal, the maitre d'hotel asked my husband to sign the bill but held it in such a way that we did not see it. With hindsight we should have asked to see it but we didn't so it was on our return to the UK that we discovered that we had been charged €19 euros for a bottle of Costa Molino wine which we never had. We had ordered a bottle of house wine which is clearly written on the note of the order but we were billed for a bottle of Costa Molino wine instead. We were susequently sent a hotel survey to complete which we duly did mentioning at the end the scrambled egg omelettes and the Costa Molino wine. I received an email back from a Mr Masala explaining that while it was not Costa Molino we were served the house wine Vermentino di Sardegna which costs €19. I have asked him to explain why the "house" wine was opened in the kitchen and came to our table without a cork/ screw cap? And why it was filled nearly to the neck of the bottle. I told him I suspected that the so-called omelette was made from leftovers from the breafast buffet and the wine had been syphoned into the bottle. It tasted like a cheap wine. I have not received a reply. I am a member of the hotel groups' loyalty programme. We will not be staying there again.

Olbiahermaea, Web Distribution Manager at Mercure Olbia, responded to this review

Dear Guest, Thank you for taking the time to let us know about your experience. We really make our apologize for what happend on breakfast time. We use to have very high standards in terms of quantity and quality. However all that you reported in your comment make us aware something was not as usual that day. So we would like to reassure you we have already investigated with all the staff in service that day at breakfast time and we put in place the necessary measures to guarantee that the standard meets guest's expectations. About the cost of the bottle of wine, that you say has been wrongly billed, I would make a clarification. It's something that is just regarding our system. We recorded on it only Costa Molino price € 19,00, but on our wine list the price is the same of Vino della casa (Vermentino di Sardegna). So you have not been charged more than you expected. Once again I apologize you felt our staff and our services unperformed. Looking forward to welcome you again in Mercure Olbia Hermaea and trying to gain your confidence. best regards Laura Sotgiu

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