Hotel - Pullman Hanoi
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Pullman Hotel

Pullman Hanoi Hotel

40 Cat Linh Str 
10000  HANOI
VIET NAM

579 reviews
TripAdvisor Rating Based on 579 reviews
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Select your dates 99.00 USD
Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Jacuzzi

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Laundromat
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Jacuzzi

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 10 meeting room(s)
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 240 rooms
  • 156 non-smoking rooms
  • 34 connecting rooms
  • Extra bed in room for adult
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Airconditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Wide working desk
    • Direct dial telephone
    • Telephone in bathroom
    • Crib on request
    • DDI - Direct Dialing In
    • Automatic temperature control
    • Air conditionning with individual remote
    • High speed transmission line
    • Minibar
    • Nespresso experience offered
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our customer reviews for Pullman Hanoi

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 579 reviews
Frankson K 2016/12/26
« Good hotel with good value »

This hotel size is generous, and also the quality and service provided, it is of quality and good value for money. Location is good and quiet, should not an issue if you have friends to bring you out, or just take a taxi. The hotel always have taxi on stand by.

Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review

Dearvalued guest, We very much appreciate your comments regarding your stay at the Pullman Hanoi. At Pullman Hanoi, we strike to provide the best service we could to satisfy the clients. If there's anything we could do for you, please advise us so we can try to improve in short. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pieter De Weerd General Manager Pullman Hanoi

moonks7 2016/10/20
« Wonderful Hotel in Hanoi »

I often visited Dongguan China Pullan Hotel and satisfied with service. This time I visited Hanoi Pullman and got same service. I was very happy with all kinds of service. Breakfast : Better than others Room : a little small but comfortable Service of employee : wonderful Thanks for Hanoi team

Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review

Dear Moonks7, Thank you so much for your wonderful review of your recent stay and for your great loyalty to the Accor brands. We are so pleased to hear that you enjoyed your visit, and we appreciate all your kind comments regarding breakfast service and the hospitality from our colleagues. Rest assured that your compliments will be shared among the whole team and it definitely serves as the encouragement for us to keep up the good work. We do look forward to welcoming you back soon. Sincerely and wish you safe travels, Pieter De Weerd General Manager Pullman Hanoi

Ralph N 2015/08/25
« Was an okay stay »

Considering you are paying big bucks for the hotel, I was slightly disappointed. Location is not the best, away from the old quarter. It is 10 minutes walk to Ho Chi Minh complex where the museum and mausoleum is located. The breakfast was okay, I would say I have had better. Who closes breakfast early on weekends? They ended up putting me on a smoking floor was not great, by the time management responded to my concern I had checked out and returned home. Lastly, there was a weird phone call to my room on my last day. Someone must have butt dialed from the front desk. Their staff is very welcoming and should be applauded.

Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review

Dear Ralph N, Thank you very much for the time you spent to review your recent stay at Pullman Hanoi. We are pleased to know that you appreciated the hospitality from our associates. We will share the compliments to the team who are surely motivated to maintain their good work. On the other hand, we regrettably noted your dissatisfaction with our service and facilities ;on behalf of the management team, kindly accept our deepest apology for the inconvenience caused to you. Kindly allow us to explain to you that Regarding the smell on the 14th floor, actually it is the smoking floor designated for smoking guests; however it was the unexpected mistake of the system when the online booking had noted both Smoking and Non-smoking preference in your profile, which made us allocate that room in such case. We wish that if you could inform us once you had noticed the smell on the check-in day, the alternative room arrangement would have been made for your comfort accordingly. In order to avoid any reoccurrence in the future, we updated your profile and also reminded our Front Desk team of re-confirming with the guests the room preference upon check-in to make sure that the room allocations would suit their preferences. Referring to the breakfast time, we would like to confirm that it is served from 6am to 10.30am in the week days and until 11am on the weekends. For the unfortunate calling early morning on that day, again we are sorry for the discomfort brought for you and it was unfortunately impossible for us to trace back the call from whom as the operator system does not allow us to do so. Ralph N, we would like to seek for your kind understanding in such case and kindly rest assured that your comments have been of great value for us to provide the best service to our guests at all times. We hope that this inconvenience does not affect your trust on your service and that you would give us another opportunities to bring the better experience to you in the next visits. Sincerely and wish you safe travels, Pieter De Weerd General Manager Pullman Hanoi

Sachin R 2015/08/11
« Good value for money »

I have been staying at this property rtegularly now. It has a lot of positives. Good location Friendly staff, exceptional service. Comfortable rooms. The air conditioning at times can be cranks and the bathrooms specially showers could do with a bit of a lift up

Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review

Dear Mr Sachin, Thank you very much for your loyalty to Pullman Hanoi and taking the time to review your recent stay with us. It definitely brought us the great pleasure to understand that our service has met your expectation. We will share your compliments with the whole team and surely it serves as the rewarding for them to keep up their good work. Ms Sachin, thank you again for your positive feedbacks and we do look forward to welcoming you back. Sincerely and wish you safe travels, Pieter De Weerd General Manager Pullman Hanoi

N M 2015/08/02
« A good hotel »

I have a higher expectation of Pullman hotels, but this one is not yet at par with the rest in the region. Service at the Executive Lounge for breakfast is rather slow and not consistent. They need to be taught how to brew coffee. The restaurant machine on the 2nd floor serves better coffee from their espresso machine. Choices in the restaurant during lunch buffet is above average. However, they need to improve their buffet set up in the restaurant. Why are all the main dishes set up right by the window of the kitchen and there is some obstruction for other guests to go through the dishes there while there is also a queue for cooking eggs. More Vietnamese choices for dishes please! We were staying on the 10th floor, supposed to be an executive floor but the aircon in the hallway was not working all throughout our 4-night stay. There were three elevators int he hotel but only two are working and VERY SLOW. There should be a notice to hotel guests why this is so.

Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review

Dear N M, We would like to appreciate the time you spent to review your experience at Pullman Hanoi. It is with our sincere regret to read that our service did not meet your satisfaction; kindly accept our apology for any inconvenience you may have been through during your stay. Your comments brought many grounds of concern and allow me to explain to you below: Regarding the buffet set up, it would be said that the way of presenting our buffet at Pullman Hotels is different from the classic presentation and under the approved standard of Accor. However, we also take your comment into consideration for the possible improvements when the buffet is crowded. For the coffee machine, we would like to confirm that the coffee machines and the type of coffee beans used in the restaurant and the Executive Lounge are with the same brand and quality. Concerning the air-conditioning, we would like to inform that it is the part of the Planet 21 program which the Pulman Hanoi hotel is participating in. We have been making a small contribution for the mother environment by prioritizing the guest rooms and the public areas (lobby, restaurant, bar and meeting spaces) as well as reducing the cooling in the corridors and elevators. At that time you were staying in our hotel, one of three elevators was out of service for the routine maintenance. For the inconvenience it caused, we are very sorry to hear it. The safety of our respective guests is our first concern and such service is an unavoidable necessity that should have been better explained. N M, thank you very much again for your constructive feedback as it encourages us positively to improve the quality of our service to meet the satisfaction of the customers. However, we also hope that it does not affect your trust on our hotel and you will give us another chance to show you the applicable improvement. We do look forward to your return soon. Sincerely and wish you safe travels, Pieter De Weerd General Manager Pullman Hanoi

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