Hotel - Pullman Hanoi
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Pullman Hotel

Hotel Pullman Hanoi

40 Cat Linh Str 
10000 HANOI
VIET NAM

518 reviews
TripAdvisor Rating Based on 518 reviews
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Hotel Pullman Hanoi

Hotels combining lifestyle and design, for business and leisure

The Pullman Hanoi recently metamorphosed into one of the city's premiere business hotels - close to corporate headquarters and government offices, an easy 10-minute drive to the charm of Old Quarter. Ideal for work meetings, equally well-suited for socialising, with all-day dining at La Cheminee restaurant and panoramic views from the upper floors.

Located in the middle of Hanoi, an area bridging the Old and the New of the 1000-year city, Pullman Hanoi offers a perfect blend of business and leisure. Nearby attractions include Van Mieu -the first university of Vietnam and One Pillar Pagoda.

Hotel extras
  • Stay Connected with free Wi-Fianywhere in the hotel
  • Step outside and into Hanoi'sbustling business district
  • Take a break from work andWorkout in the new Fit Lounge
This hotel is Planet 21 Bronze
PLANET 21 programme

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed internet
    • Wi-Fi in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Breakfast
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed internet
    • Wi-Fi in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
  • Air conditioning
  • Hotel open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Laundromat
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Jacuzzi

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 10 meeting room(s)
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Hotel - Pullman Hanoi

40 Cat Linh Str
10000
HANOI
VIET NAM

Tel: (+84)4/37330688
Fax: (+84)4/37330888

Check-in from 14h00
Check out up to 12h00
Access and transport
  • NOI BAI INTL At 40km / 24.86 miles
  • HN RAILWAY STATION At 2.5km / 1.55 miles

GPS : 21.029786, 105.828575

Our rooms

  • Deluxe Room with 1 double bed, City view
    Deluxe Room with 1 double bed, City view

    Upgrade to a Deluxe Room featuring an inviting Pullman Bed and an invigorating rain shower. 40" LED TV, free WiFi, connectivity panel and a complimentary selection of soft drinks from the minibar.

  • Deluxe Twin with 2 single bed, City view
    Deluxe Twin with 2 single bed, City view

    Upgrade to a Deluxe Room featuring two inviting Pullman Beds and an invigorating rain shower. 40" LED TV, free wifi, connectivity panel and a complimentary selection of soft drinks from the minibar.

  • Executive Room with 1 Double Bed City View
    Executive Room with 1 Double Bed City View

    Feel yourself unwind in this contemporary modern room. Featuring a Pullman bed, an invigorating rain shower, espresso machine, free wifi and local calls. Executive lounge access with personalized service, breakfast, snacks, drinks and more.

  • Executive Room with 2 single beds, City view
    Executive Room with 2 single beds, City view

    Feel yourself unwind in this contemporary modern room. Featuring two Pullman beds, an invigorating rain shower, espresso machine, free wifi and local calls. Executive lounge access with personalized service, breakfast, snacks, drinks and more

  • Executive Suite with 1 Double Bed City View
    Executive Suite with 1 Double Bed City View

    Spoil yourself in spacious Executive Suite with Pullman bed, invigorating rain shower and separate bath tub. First class furnishings, free wifi, espresso machine, executive lounge access with personalized service, breakfast, snacks, drinks and more

  • Standard Room with 1 Double Bed City View
    Standard Room with 1 Double Bed City View

    This 32sqm room offers a fresh and contemporary décor with city views. 32" LCD TV, free wifi, bath tub and a complimentary selection of soft drinks from the minibar.

  • Standard Room with 2 Single Beds, City View
    Standard Room with 2 Single Beds, City View

    This 32sqm room offers a fresh and contemporary décor with city views. 32" LCD TV, free wifi, bath tub and a complimentary selection of soft drinks from the minibar.

  • 240 rooms
  • 156 non-smoking rooms
  • 34 connecting rooms
  • Extra bed in room for adult
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Airconditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Wide working desk
    • Direct dial telephone
    • Telephone in bathroom
    • Crib on request
    • DDI - Direct Dialing In
    • Automatic temperature control
    • Air conditionning with individual remote
    • High speed transmission line
    • Minibar
    • Nespresso experience offered
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

LA CHEMINEE Restaurant
Lunch 12:00 - 14:30
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Dinner 18:00 - 22:00
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

LA CHEMINEE Type of cuisine: International


The restaurant serves cuisine inspired by local culinary tradition and international classics, revisited with an eye to contemporary trends

Find out more and book
MINT Bar
Photo non contractuelle / Strictly non binding
Midday
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Evening
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

MINT


Situated in the heart of the lobby, the bar is continually changing for a relaxing, convivial experience any time of day.

See all our restaurants and bars

Your meetings and events

Pullman Hanoi Meeting Room

Our meeting rooms


  • Number of meeting rooms: 10
  • Maximum size: 639 m2
  • Maximum capacity: 1,000
  • Maximum banquet capacity: 470

Our customer reviews for Pullman Hanoi

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating 4.0/5 Based on 518 reviews

Ralph N 2015/08/25
« Was an okay stay »

Considering you are paying big bucks for the hotel, I was slightly disappointed. Location is not the best, away from the old quarter. It is 10 minutes walk to Ho Chi Minh complex where the museum and mausoleum is located. The breakfast was okay, I would say I have had better. Who closes breakfast early on weekends? They ended up putting me on a smoking floor was not great, by the time management responded to my concern I had checked out and returned home. Lastly, there was a weird phone call to my room on my last day. Someone must have butt dialed from the front desk. Their staff is very welcoming and should be applauded.

Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review

Dear Ralph N, Thank you very much for the time you spent to review your recent stay at Pullman Hanoi. We are pleased to know that you appreciated the hospitality from our associates. We will share the compliments to the team who are surely motivated to maintain their good work. On the other hand, we regrettably noted your dissatisfaction with our service and facilities ;on behalf of the management team, kindly accept our deepest apology for the inconvenience caused to you. Kindly allow us to explain to you that Regarding the smell on the 14th floor, actually it is the smoking floor designated for smoking guests; however it was the unexpected mistake of the system when the online booking had noted both Smoking and Non-smoking preference in your profile, which made us allocate that room in such case. We wish that if you could inform us once you had noticed the smell on the check-in day, the alternative room arrangement would have been made for your comfort accordingly. In order to avoid any reoccurrence in the future, we updated your profile and also reminded our Front Desk team of re-confirming with the guests the room preference upon check-in to make sure that the room allocations would suit their preferences. Referring to the breakfast time, we would like to confirm that it is served from 6am to 10.30am in the week days and until 11am on the weekends. For the unfortunate calling early morning on that day, again we are sorry for the discomfort brought for you and it was unfortunately impossible for us to trace back the call from whom as the operator system does not allow us to do so. Ralph N, we would like to seek for your kind understanding in such case and kindly rest assured that your comments have been of great value for us to provide the best service to our guests at all times. We hope that this inconvenience does not affect your trust on your service and that you would give us another opportunities to bring the better experience to you in the next visits. Sincerely and wish you safe travels, Pieter De Weerd General Manager Pullman Hanoi

Sachin R 2015/08/11
« Good value for money »

I have been staying at this property rtegularly now. It has a lot of positives. Good location Friendly staff, exceptional service. Comfortable rooms. The air conditioning at times can be cranks and the bathrooms specially showers could do with a bit of a lift up

Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review

Dear Mr Sachin, Thank you very much for your loyalty to Pullman Hanoi and taking the time to review your recent stay with us. It definitely brought us the great pleasure to understand that our service has met your expectation. We will share your compliments with the whole team and surely it serves as the rewarding for them to keep up their good work. Ms Sachin, thank you again for your positive feedbacks and we do look forward to welcoming you back. Sincerely and wish you safe travels, Pieter De Weerd General Manager Pullman Hanoi

N M 2015/08/02
« A good hotel »

I have a higher expectation of Pullman hotels, but this one is not yet at par with the rest in the region. Service at the Executive Lounge for breakfast is rather slow and not consistent. They need to be taught how to brew coffee. The restaurant machine on the 2nd floor serves better coffee from their espresso machine. Choices in the restaurant during lunch buffet is above average. However, they need to improve their buffet set up in the restaurant. Why are all the main dishes set up right by the window of the kitchen and there is some obstruction for other guests to go through the dishes there while there is also a queue for cooking eggs. More Vietnamese choices for dishes please! We were staying on the 10th floor, supposed to be an executive floor but the aircon in the hallway was not working all throughout our 4-night stay. There were three elevators int he hotel but only two are working and VERY SLOW. There should be a notice to hotel guests why this is so.

Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review

Dear N M, We would like to appreciate the time you spent to review your experience at Pullman Hanoi. It is with our sincere regret to read that our service did not meet your satisfaction; kindly accept our apology for any inconvenience you may have been through during your stay. Your comments brought many grounds of concern and allow me to explain to you below: Regarding the buffet set up, it would be said that the way of presenting our buffet at Pullman Hotels is different from the classic presentation and under the approved standard of Accor. However, we also take your comment into consideration for the possible improvements when the buffet is crowded. For the coffee machine, we would like to confirm that the coffee machines and the type of coffee beans used in the restaurant and the Executive Lounge are with the same brand and quality. Concerning the air-conditioning, we would like to inform that it is the part of the Planet 21 program which the Pulman Hanoi hotel is participating in. We have been making a small contribution for the mother environment by prioritizing the guest rooms and the public areas (lobby, restaurant, bar and meeting spaces) as well as reducing the cooling in the corridors and elevators. At that time you were staying in our hotel, one of three elevators was out of service for the routine maintenance. For the inconvenience it caused, we are very sorry to hear it. The safety of our respective guests is our first concern and such service is an unavoidable necessity that should have been better explained. N M, thank you very much again for your constructive feedback as it encourages us positively to improve the quality of our service to meet the satisfaction of the customers. However, we also hope that it does not affect your trust on our hotel and you will give us another chance to show you the applicable improvement. We do look forward to your return soon. Sincerely and wish you safe travels, Pieter De Weerd General Manager Pullman Hanoi

subhankarmitra2015 2015/07/13
« Good »

Good Service Good Room Good Location and Amenities Best Service by the Quality & Attitude Manager - Alexis Thizeau, who was kind enough to accept my request of extended check-out hours to 04:00 PM, as my flight was at 07:30 PM.

Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review

Dear Mr. Subhankarmitra2015, Thank you for your good comment about our hotel, this is our pleasure to see how you enjoyed your stay with us. I will congratulate Alexis, our new Front Desk Manager, for his flexibility to reach your satisfaction. This time, our Front Office team, offered you a late checkout, and they did well. Please note that we cannot promise you that everytime as we may have a very high occupancy that would not allow us to give you that privilege. We hope to welcome you again soon in Pullman Hanoi Hotel. Thank you again for your comment and wishing you safe travels,

yogi_tiwari 2015/06/01
« Great Experience »

Good hotel and a good service. The rooms are clean and spacious. Wifi works well without any hiccups! The location of hotel is good and taxis are easily available from the hotel to anywhere in the city area.

Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review

Dear Yogi_tiwari, We appreciate you taking the time to share your experience at Pullman Hanoi. It is always a great pleasure to know that our services met up with your expectation. In regards to the location, actually there are two main tourist areas to Hanoi and we are located at the walking distance to one of the historical and famous sightseeing spots like Ho Chi Minh Mausoleum, Temple of Literature and One Pillar Pagoda. It can only take you 15 minutes with a few dollars to the Old Quarter and Hoan Kiem Lake. The taxis are always available in front of the hotel entrance and our Concierge is very happy to assist you. Your comments on the clean rooms and Wifi will be passed on to the relevant department and it surly serves as an rewarding motivation for them to keep up the good work. Thank you again for your positive comment and we do look forward to welcoming back to Pullman Hanoi in the near future. Sincerely and wish you safe travels, Pieter De Weerd General Manager Pullman Hanoi

dubai1951 2015/06/01
« A great place to stay in Hanoi »

A modern hotel in a very good location, attentive informed polite staff, excellent breakfast and late evening snacks, convenient location. Staff assisted with arranging tours on short notice. Suggested Sapa Express bus versus the train. Excellent idea. Premier floor well worth it

Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review

Dear Dubai1951, It is our pleasure to welcome you to Pullman Hanoi and thank you very much for taking the time to review your recent experience with us. We are delighted to read that you were satisfied with our services (excellent breakfast, nice turndown service and other benefits on the Executive Lounge) and especially the attentiveness and hospitality from our staff. Your generous comments will be passed to our team and please rest assured that it serves as an encouragement for them to keep up the good work. In regards to the location, actually there are two main tourist areas to Hanoi and we are located at the walking distance to one of the historical and famous sightseeing spots like Ho Chi Minh Mausoleum, Temple of Literature and One Pillar Pagoda. It can only take you 15 minutes with a few dollars to the Old Quarter and Hoan Kiem Lake. The taxis are always available in front of the hotel entrance and our Concierge is very happy to assist you. Thank you Dubai 1951 again for your positive feedback. We are looking forward to welcoming you back to Pullman Hanoi soon. Sincerely and wish you safe travels, Pieter De Weerd General Manager Pullman Hanoi

Stephen P 2015/04/17
« A little gem in the city »

If you want an amazing hotel and a short visit to all the sights, this is the hotel for you. If you upgrade or have an accor card, the executive lounge is great. The breakfast is a little small but the hotel was great....

Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review

Dear Stephen P, We would like to thank you for taking time to review your recent stay at Pullman Hanoi. It is our pleasure to receive such positive feedbacks like yours. We are glad to know that you enjoyed the hotel facilities and services. We will share your kind words with the whole team and please rest assured that it serves as the encouragement for them to keep up the good work. We are looking forward to welcoming you back to Pullman Hanoi in the near future. Sincerely and wish you safe travels, Pieter De Weerd General Manager Pullman Hanoi

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