ibis Styles Frankfurt City 3 stars

Customer review rating (ALL Rating) 4.1/5 335 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Free WIFI

  • Two-minute walk to Central Station

  • Non-smoking hotel

Our accommodation(s)

Hotel location

ibis Styles Frankfurt City

Moselstrasse 12
60329 Frankfurt Am Main
Germany

GPS:50.107052, 8.667869

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

LOBBY BAR

In the evening, why not visit our bar and enjoy a warm atmosphere and classic drinks. Let us spoil you at the end of your day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  335 reviews

TripAdvisor Rating  3.5/5  950 reviews

Customer review rating 1.5/5

Jc Business - Confirmed reviews ALL

problems with hot water. we pay a lot for cold showers in the moring. not acceptable

Estimada JOAN CARLES R., Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en ibis Styles Frankfurt City. Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas. En Ibis Styles, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Por favor tenga por seguro que tomaremos las medidas necesarias para que no vuelva a ocurrir lo acaecido en su estancia. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo. M. Karimi

Outdated hotel

Customer review rating 0.5/5

Tero Solo - Confirmed reviews ALL

Extremely poor experience. Smelly hotel room, last renovation probably 50 years ago, bed mattresses and springs so worn that it was almost impossible to sleep, no hot water in the shower. There are better hotels available for the same amount of money.

Dear JUHA N., Thank you for taking the time to tell us about your experience at the ibis Styles Frankfurt City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, M. Karimi

This is a hotel near a mainline railway station be realistic as to your expectations.

TripAdvisor rating 4.0/5

Mark B Couples - TripAdvisor review

We were staying in Frankfurt for a few days and wanted a hotel close to the railway station and the Sachsenhausen area at a reasonable price, this hotel fitted all the above. Let's deal with the location. It is near the main station,which is good. However, there is open drug taking going on in nearby streets as well as it being close to the Red light area. Staff at check-in were very open about this and gave us good advice to circumnavigate the areas. That out of the way staff were excellent, communal areas smart and well cared for. Our room was on the fifth floor and overlooked another building, this was no problem for us and is part of booking a central city hotel. The room was very clean and bedding exceptional. The shower was a little small but not so as to inconvenience us. Breakfast was a good price and the buffet was well laid out, staff coming regularly to restock items and clear tables.

Not worth the money.

TripAdvisor rating 3.0/5

328rubenv Couples - TripAdvisor review

The people behind this hotel should be ashamed of calling this a Styles. All red Ibis I've seen are better. TV is as old as my grandma & only German channels, shower is only for kids, while room and badroom is super big. There is fungus & lot of stuff lose. The WiFi is bad.

Terrible / open air drug market nearby / poor hotel

TripAdvisor rating 1.0/5

Matt C TripAdvisor review

Firstly the hotel is located 100 metres from an open air drug market, I walked past people openly injecting and smoking crack in the street, this happens all hours of the day and night apparently. There are young prostitutes with older pinps, pickpockets and all manner of mentally unwell people just up the street from the hotel. Secondly the hotel itself was substandard, the air con was too loud to put on, the wifi was unreliable often logging me out, the bed wasn’t comfy and a light flickered so was unusable. I am here for business and asked to be moved after my first night. I was rudely told as I checked out that ‘I won’t get a refund’ and nothing else, no apology. I asked to make a complaint and the receptionist then changed her tune apologising ect. Unless you can’t afford anywhere else I would not recommend staying here.

Dear Sir, Thank you for taking the time to tell us about your experience at the {hotel}. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At {brand}, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We don't have any influence outside of the Hotel. We live in a democratic country and you can see differnet type of people in City. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, M. Karimi

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Other web-users rate our hotel

  • 355 reviews 8.2/10 Location
  • 443 reviews 5.2/10 Room
  • 329 reviews 9.2/10 Service
  • 18 reviews 4.7/10 WiFi
  • 385 reviews 9.3/10 Breakfast
  • 195 reviews 5.7/10 Cleanliness
  • 41 reviews 8.1/10 Food

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