Mercure Newcastle George Washington Hotel Golf and Spa

"Weekend break away"

21st February 2013, Jack3333168, Billingham, United Kingdom

Very enjoyable stay, close to the Metro centre for shopping, which was our main purposeStaff very helpful and polite. Room clean and comfortableNot enough sign posts to find location of Hotel though.

Management responseDear GuestThank you for taking the time and trouble to place your review of the hotel after your recent stay at the Mercure George Washington Hotel, Golf & Spa.I would like to offer my thanks for your kind comments. I will share your comments with the hotel team as it is good to recognise their efforts and that they were appreciated, as this is a good motivation tool.I will discuss your comment with regard to the hotel signage with the local council, with the aim to increase the number of signs as you approach the hotel.RegardsMartin HallGeneral ManagerMercure George Washington Hotel, Golf & Spa
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"Service good food poor"

21st January 2013, 3nightstay, Edinburgh, United Kingdom

Stayed at the G. Washington for 3 nights in January 2013 the hotel location and general facilities were to a good standard, the rooms were clean and the service good, however the standard of food was very poor and not what I was expecting. If your staying at this hotel EAT OUT.

Management responseDear GuestI would like to thank you for your comments from your recent stay at the hotel. Firstly, I would like to offer my sincere apologies for your disappointment regarding the poor standard of the food at the hotel. I will discuss your comments with both the Head Chef and Food and Beverage Manager and together we will implement the necessary improvements as soon as possible.I am very pleased you enjoyed the facilities of the hotel and found the cleanliness and service good. However, I realise it is extremely important that all aspects of your stay are good and I acknowledge the food at the hotel requires improvement.I do hope you feel able to give the hotel a second chance in the future and I am confident you will experience the improvements.RegardsMartin HallGeneral ManagerMercure George Washington Hotel, Golf & Spa
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"Great hotel"

2nd January 2013, EricaClewes, Gloucester, United Kingdom

The abode was everything we expected and the ambience was first class.The attention to detail was superb both in the room and restaurant.We will certainly return to Chester again and enjoy a stay at the Abode and explore more of the city.

"Our Daughters Wedding venue"

1st November 2012, mikenhaze, Sunderland, United Kingdom

Most of the wedding party stayed after the wedding and we cannot complement the staff on their professionalism especially Anita who helped everything go smoothly throughout the day. Our only little grouse was that tea served with breakfast was on the cool side. It's such a small problem that I almost feel embarrassed at mentioning it.

Management responseDear mikenhazeMany thanks for your kinds with regards to your daughter’s special day. I so glad that everything went well as planned and will pass your kind words on to Anita. On the other hand I’m sorry that tea at breakfast was not hot enough. This is something we would rather know about so it can be rectified for future breakfast service.Once again many thanks for your kind words.Kind regardsNeel ChawlaGeneral Manager
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"Lovely rooms but - King size bed???"

1st August 2012, 2plus2kids, Liphook, Hants

.We were generally very impressed by this hotel, which was actually the same price per room as the Premier Inn (ex breakfast which we did not have due to the cost). Rooms interconnected which was great for us as a family, and were absolutely spotless. Our only gripe was that, having been promised a king size double bed on the booking confirmation, the bed was actually only 4ft 6in ; not even Queen size! Having spent an uncomfortable night, we did query it with Reception the next morning, and were re-allocated two ENORMOUS rooms (again interconnecting) with king and single beds which kept everyone very happy. NB - tip for breakfast - there is a Sainsbury's and a Frankie and Benny's 2 mins drive away. Rooms have fridges (some work, some don't) to keep your milk in. The location was excellent and it was quiet. Would definitely stay here again if we could get the same room rate.

"Close enough for cricket at Emirates Durham"

17th July 2012, Perth, United Kingdom

Washington Mercure (hard to find at first, particularly if you're arriving late evening) is an excellent stopover for cricket at Chester-Le-Street's Riverside (now sponsored as Emirates Durham) ground.

"Good value hotel."

4th July 2012, bridgnorth

Good, pleasant hotel for a very reasonable price. Room was large, bed was comfortable. The inclusion of a fridge in the room was very useful. Would stay again & recommend to others.

"Perfect"

23rd May 2012, robertburgess282, Ilford, United Kingdom

We found the hotel the best we have stayed in. Quiet, staff friendly, fantastic food and idea location. Less than 10 minutes from the M192.

Management responseDear robertburgess282Thank you for your kind remarks. I’m glad that you were extremely happy with the staff, food and location.I hope to see you soon in the near future future.Many thanksNeel Chawla
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"Golf hotel but unable to play golf"

20th April 2012, Muggles23, Glasgow, United Kingdom

The room was very nice, comfy bed, great shower but the tv had only 4 channels. Not a big deal but most hotels offer free view! Great location for what we needed. My husband is a keen golfer but on the Sunday morning, he went to golf course at 7.30am to be told that visitors could not golf until 10am. Check out is 11 so this was not really a possible tee off time. Disappointed to discover staying at a hotel offering golf facilities and unable to play when you want

Management responseDear Muggles 23Many thanks for your review. Thank you for your kind words regarding the bed and shower. With regards to the TV we do have digital channels available. Unfortunately with the digital change over, some TVs have required retuning as of late. Our maintenance team will be checking every TV this week to ensure all available digital channels are tuned in.With regards to golf, on Sunday mornings our members’ competition runs from 7.30am onwards and so non members’ golf isn’t permitted. However we would have simply extended your check out time if your husband wanted to play after the competition. I hope this response has explained the reasoning behind the golf timings and I hope that you will give the hotel another try when you are next in the area.Kind regardsNeel Chawla
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"Disappointed"

17th April 2012, Maldon, United Kingdom

A pleasant enough hotel in pleasant surroundings. The room was cold when we checked in. When we complained we were told that the rooms are not heated until 6.00pm, but were offered an electric heater. I don't think it is good policy to let people be uncomfortable and only offer a solution if they complain.Bar/lounge is not very hospitable. Dining room OK. Enjoyed dinner.Breakfast was disappointing. The restaurant wasn't full, but food kept running out and took a long time to replace. My bacon, when it came, was uncooked. Sausages not pleasant. I left half my breakfast because it was unpalatable.Mercure seem to be cutting back and it is reflected in the reduced in-room comforts.My faith in ACCOR's reliability took a bit of a knock with this experience.

Management responseDear GuestThank you for your review and I’m sorry to learn you were not fully satisfied with your stay. We have recently adjusted timers as the weather has improved significantly as of late. I’m sorry that you found the room to be cold on arrival. I will of course follow up with the rest of the Food & Beverage team your breakfast experience.On the other hand I’m glad you enjoyed dinner. We have recently rethought our dinner offering and glad it has made a positive impact. I do hope you consider giving the hotel another try on your next visit to the north east.Many thanksNeel Chawla
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"Good value stay in very clean friendly hotel"

10th April 2012, Falkirk, United Kingdom

Excellent distance for travelling into Sunderland the reason for our stay was to attend swiimming competition in Sunderland over 5 days. Lovely clean and friendly hotel with helpful staff, good sized gym and good food in bar/restaurant. Only complaint was a lot of noise on Sat night and that breakfast during week was much better catered for than the very busy Sunday morning.

"First and last time I will be staying here"

30th March 2012, Aberdeen, United Kingdom

This Hotel would be in my top 5 places never to stay in again, there seems to have been a load of money spent on the gym, the spa and the golf course but they completely forgot about the main thing, making guest feels comfortable and relaxed. The rooms were terrible, single beds in a double room, heating was on all night with no way of controlling it so it was like an oven and it was an all round bad experience....Certainly nothing relaxing about a 6 hour drive home after only 3 hours sleep....

Management responseDear guestThank you for your review and I’m sorry to learn your stay was not as comfortable as expected to be. Unfortunately as there is no name left (and a search for Aberdeen is not picking up any names in our system) I cannot comment further on your stay. Perhaps you would be so kind to email me on gm@georgewashington.co.uk with further details. We do pride ourselves on comfortable rooms so your additional feedback would be most welcome.On the other hand I’m glad you appreciate the investments made on the gym, spa & golf course.Kind regardsNeel Chawla
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"First Class"

15th March 2012, Wolverhampton, United Kingdom

I would just say from the moment I checked in to the moment I checked out it was just First class. The staff could not be more helpful and the room and restaurant were just superb.Highly recommend the room upgrade it was well worth the money.

"Decent value for money"

12th February 2012, relaxmax92, Puteaux, France

Decent hotel, good size room & bathroom. No ventilation, so obliged to take a shower with bathroom door closed else fire alarm goes off! Good breakfast, albeit expensive (14 GBP). Friendly staff, nice location, no problems faced.

"REMARKABLE"

6th September 2011, Milan, Italy

Nice hotel and quiet position in an area with little tourist attraction.The wi-fi connection was not perfect in all the rooms.Breakfast decent but not excellent: cereals and jams/marmalades were in single portion packages, scrambled eggs were not covered and had a slight crust on top, no warm milk or hot water available unless asked, but personnel not always present.Good restaurant with traditional English cooking.For a continental visitor, the lack of bidet in the bathroom and the separate taps for hot and cold water are perceived as rather uncomfortable. If this is traditional in an average UK home or hotel, maybe a 4-star structure could introduce this change for the benefit of international visitors.