Hotel - Sofitel Dubai Downtown
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Sofitel Hotel

Sofitel Dubai Downtown Hotel

Sheikh Zayed Road  Downtown Dubai 
  Dubai
UNITED ARAB EMIRATES

2,080 reviews
TripAdvisor Rating Based on 2,080 reviews
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From 595.00 AED Non member rate
From 535.50 AED Member's rate Members’ Rate, join while you book
10.00P
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi
    • Massage (Paying)
  • Babysitting on request
  • Golf (Nearby)
    • Golf (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Beach and water sports (Nearby)
    • Boat excursions (Paying, Nearby)
    • Jet skiing (Paying, Nearby)

Catering

  • 6 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hrs
    • Opening hours : Week-end 24 hrs

Business services

  • 11 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

Geometric Chic motifs, the soft down of a Sofitel MyBed, stunning views of Downtown Dubai and the coastline, high technology, Nespresso coffee machine and signature amenities in each of our 350 rooms and suites.Discover unique color themes and Geometric Chic motifs in all of our 76 Suites. Impressive views of the city, a unique set of services and access to the Club Millésime to gratify your every need.

  • 350 rooms
  • 305 non-smoking rooms
  • 7 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • WIFI in your room
    • Radio in bathroom
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • Pay per view channel(s)
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

Our customer reviews for Sofitel Dubai Downtown

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.5/5 Based on 2,080 reviews
hsiaofrank 2017/05/20
« Excellent and satisfied stay! »

We chose this hotel for our honeymoon trip in Dubai. The hotel staff were nice enough to allow us for early check-in and upgraded our room to better view and even made the room with special with flowers decoration for our honeymoon celebration! Hotel location is good, right beside Metro station and easy access to Dubai Mall. Room size is big and very clean. Hotel staff were quite helpful and professional. Swimming pool is awesome! We will stay in the same hotel if come again!

Ramsey E, Executive Assistant Manager at Sofitel Dubai Downtown, responded to this review

Dear hsiaofrank, I sincerely appreciate the time you have taken to post a review of your stay at Sofitel Dubai Downtown. It is great that you have chosen to spend your honeymoon trip with us and that you were pleased with the early check in and room upgrade. Thank you for highlighting the privileged location of the hotel as well as the warm hospitality of our ambassadors. We thank you for your feedback and we look forward to having you stay with us again soon. Sincerely, Ammar Hilal General Manager

catherinee813 2017/05/19
« Dubai Short stay »

We were upgraded to a junior suite, which was fantastic, very spacious and beautiful views. We found the staff to be very efficient and friendly, must mention Sara who works in the club lounge- she was a delight! Two small suggestions( not complaints) I wanted to phone the call centre And the guest folio said to press the call centre button on the phone- there isn't one, so maybe include " dial 0 for the call centre" in the guest folio. The reason I was calling was to ask where the the plug outlet was in the bathroom for my hairdryer. It is under the vanity on the back wall( I had to get down on my hands and knees to find it). I suggest that it I should moved to beside the shaver outlet, Apart from that, we had a wonderful stay, and wouldn't certainly stay there again next time .

Ramsey E, Executive Assistant Manager at Sofitel Dubai Downtown, responded to this review

Dear catherinee813, Thank you fro choosing to stay at Sofitel Dubai Downtown and for sharing your feedback on TripAdvisor. It is great to read your detailed feedback. I am glad that you were pleased with the spaciousness of your room and the excellent assistance you received from Sara. It is my pleasure to share your wonderful comments to her. On another note, I thank you for highlighting your observations and for sharing your suggestion. It is through feedbacks such as yours that we are able to further enhance our services. Rest assured that this will be reviewed with my team. Thank you once again and we look forward to welcoming you back at Sofitel Dubai Downtown. Sincerely, Ramsey El Saarany Executive Assistant Manager

ericvA3015TF 2017/04/22
« Very nice hotel great location »

Very nice hotel with friendly, professional staff who add that extra to, besides great service, can provide you with helpfull information. The hotel itself looks ver nice and modern with a nice pool, rooftop bars and restaurants that serve good food. Breakfast is good with lots of variety from all parts of the world. The rooms are very spacious modern and clean. A hotel I can certainly recommend to everyone.

Ammar H, General Manager at Sofitel Dubai Downtown, responded to this review

Dear ericvA3015TF, Thank you for choosing to stay at Sofitel Dubai Downtown and for posting your review on TripAdvisor. It is truly delightful to know that you had an amazing stay with us. I am glad that you were happy with the modern design of the hotel, the lovely breakfast at Les Cuisines and the exceptional service from our colleagues. We sincerely appreciate you for recommending Sofitel Dubai Downtown and we look forward to having you stay with us again soon. Feel welcome, Ammar Hilal General Manager

Aloy H 2017/04/11
« The best hotel i've ever stayed in »

Enjoyed my 11 nights stay at the hotel. Very friendly and helpful staff. Staff were all very proactive as when we were looking confused, staff approached us to assist us. Furthermore, i had a huge teddy bear which i won and was finding ways to check in at the airport. From the concierge to the housekeeping, all of the staff were delighted to help me and eventually managed to get my huge soft toy boxed up. Special mention to Stephan, Francis and Youngky for being the extremely helpful and always friendly. Location of hotel was great. 2-3 mins walk to metro station and about 10-15 mins leisure walk to the dubai mall! Kudos to Sofitel Dubai Downtown and i look forward to my next visit! :)

Ammar H, General Manager at Sofitel Dubai Downtown, responded to this review

Drear Aloy H, Thank you very much for your overwhelming feedback and for sharing your experience on Tripadvisor. It is a great pleasure for us to assist you in any kind of situation, we are much grateful that you are satisfied and were able to deliver the high level of customer service that Sofitel is renowned for. Thank you for recognizing Stephen, Francis, and Yongky who impressed you by their efforts, professionalism and attention. It is truly rewarding to know that you had an enjoyable stay with us and I do appreciate that the hotel location, facilities and service provided by our ambassadors had a very positive impact during your stay. Thank you for choosing Sofitel Dubai Downtown and we look forward to having you back soon. Sincerely, Ammar Hilal General Manager

kenb146 2017/04/10
« Great hotel, great location »

Excellent service, very accomodating, beautiful room even at the price I paid. Allowed an extended book out time willingly. Good location with easy acces to metro and Dubai Mall. Had difficulty with lighting system as could no turn some of the lights off during the night!

Ammar H, General Manager at Sofitel Dubai Downtown, responded to this review

Dear kenb146, I am delighted to read that you had a comfortable stay and that you very much enjoyed the beautiful and privileged location of the hotel. It is indeed quite convenient for our guests to have direct access to the Dubai Mall and Burj Khalifa, along with the beautiful views and other wonderful touristic destinations within steps from the hotel. Rest assured that the issues you have mentioned has been well noted and addressed to our concerned Department for review and immediate action. Thank you for choosing Sofitel Dubai Downtown and we look forward to having you back soon. Sincerely, Ammar Hilal General Manager

982rodneyl 2017/04/06
« Fabulous room, even better service »

Stayed at the Sofitel Downtown Dubai post cruise. We arrived at 9:00 AM hoping to be able to store out luggage and head out for a day exploring Dubai. We in fact were able to access our room-several category free upgrade- by 9:15. Fabulous room- Opera Suite- and inclusions of free breakfast the day we checked in as well as the next day. Service was excellent, taxi was arranged as per request for trip to airport, concierge provided information and maps as request, on site travel desk arranged tickets as requested. The location is excellent just a one block walk to metro station which is also the walkway to the Dubai Mall from which you also access Burj Khalifa. All in all a delightful but too brief stay.

Ammar H, General Manager at Sofitel Dubai Downtown, responded to this review

Dear 982rodneyl, Thank you for sharing your experience following your recent stay with us at Sofitel Dubai Downtown. It was wonderful to read that you had a comfortable stay and that you very much enjoyed the beautiful and privileged location of the hotel. It is indeed quite convenient for our guests to have direct access to the Dubai Mall and Burj Khalifa, along with the beautiful views and other wonderful touristic destinations within steps from the hotel. I am delighted to know that you had a wonderful stay and found the hotel to be very good. Thank you for your comments and detailed feedback on your overall experience. We look forward on your next visit to Sofitel Dubai Downtown. Sincerely, Ammar Hilal General Manager

Kcatito 2017/03/17
« wonderful stay! very convenient location. »

My husband and I stayed from March 11-13,2017. the location is very convenient, accessible to Burj Khalifa, souk al bahar, the dubai mall, and the metro link. when they said walking distance, they were not lying, all famous attractions are walking distance using the air conditioned skywalk. The hotel is very clean, the swimming pool is perfect and warm, beautifully located at the rooftop. Most importantly was the staff's attitude to achieve utmost excellence in their job. They were attentive to customers' needs and were always smiling and ready to help in any way they can. They made our stay in Dubai a wonderful and enjoyable one! I will definitely recommend Sofitel downtown to my friends and family.

Ammar H, General Manager at Sofitel Dubai Downtown, responded to this review

Dear Kcatito, Thank you for sharing your experience on TripAdvisor following your stay with us at Sofitel Dubai Downtown. It is delightful to know that you had a wonderful stay with us and that you were pleased with the excellent location and cleanliness of the hotel and the exceptional service provided to you by our team of incredible colleagues. Thank you for recommending Sofitel Dubai Downtown and we look forward to welcoming you back soon. Sincerely, Ammar Hilal General Manager

Annie C 2017/03/16
« Sofitel downtown »

We had a great stay. Great location near tram and Dubai mall. New market shop around the corner. Had a room with a great view. Breakfast buffet is so good, best I've had at a hotel. Service always pleasant.

Ammar H, General Manager at Sofitel Dubai Downtown, responded to this review

Dear Annie C, It is truly delightful to read your feedback following your stay with us at Sofitel Dubai Downtown. I am glad that you were very pleased with the excellent location of the hotel, the lovely breakfast at Les Cuisines and the great view from your room. We thank you for choosing to stay at Sofitel Dubai Downtown and we look forward to welcoming you back soon. Feel welcome, Ammar Hilal General Manager

sultanalhadi 2017/02/19
« My home away in Dubai »

I am frequent traveller to Dubai due to buisiness. Stayed in almost most of Dubai downtown hotels. Yet, after I tried sofitel it it became my # choice. However, faced some issue last time, but was solved

Ammar H, General Manager at Sofitel Dubai Downtown, responded to this review

Dear sultanalhadi, I sincerely appreciate the time you have taken to post a review of your stay at Sofitel Dubai Downtown. It is great to know that we are your choice of hotel in the area and that you were pleased with the resolution of the issue faced during your previous stay. Thank you for choosing Sofitel Dubai Downtown and we look forward to having you stay with us again soon. Feel welcome, Ammar Hilal General Manager

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