Sofitel Dubai Downtown 5 stars

Customer review rating (ALL Rating) 4.6/5 3,173 reviews

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Description

Hotel extras

  • A stone-throw away from the Metro and Dubai Mall

  • Infinity pool with Burj Khalifa view

  • Le Petit Prince Kids Club

  • 10 Chic restaurants, bars and lounges

  • Flexible event venues

Our accommodation(s)

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Hotel location

Sofitel Dubai Downtown

Downtown Dubai, Sheikh Zayed Road
126272 Dubai
United Arab Emirates

GPS:25.200693, 55.269153

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  3,173 reviews

TripAdvisor Rating  4.5/5  7,622 reviews

Certificate of excellence 2023

distinct from the most luxurious hotels in the world.

TripAdvisor rating 5.0/5

amal m TripAdvisor review

distinct from the most luxurious hotels in the world. 948313980 I have stayed in the best 5-7 star hotels around the world, but Sofitel Downtown Dubai was distinct from the most luxurious hotels in the world. After arriving to saudi Arabia i found that my son has forgotten his favourite jacket (from George Armani) in the lobby on the day of arrival April 12. I contacted the hotel staff about the jacket, and they found the jacket. Not only that, but the hotel staff made a clear effort within a few days to secure the delivery of the jacket to me from Dubai to Saudi Arabia. Thank you Sofitel Downtown Dubai for the excellent staff which make you distinct among others. Special thanks to: CONCIERGE Sdd Emely.FAITH@sofitel.com I truly appreciate all of the help provided. Dr. Amal Mokeem

What a stay!

TripAdvisor rating 5.0/5

TheRealDealReviewer1 Couples - TripAdvisor review

Absolutely amazing hotel! Extremely close to Dubai mall. Beautiful rooms with stunning views of down tian and Burj Khalifa. Rooftop pool again with views of Burj Khalifa. Very friendly staff. Boujee lobby. Perfect location. 10/10 - highly recommended.

Dear Valued Guest, Thank you so much for your wonderful review! We are thrilled to hear that you had an amazing stay with us and that you enjoyed the convenience of our location, the stunning views from your room and the rooftop pool, as well as the friendly service provided by our 'Heartists'. We take great pride in providing a memorable experience for our guests, and we're delighted that you found our hotel to be perfect in every aspect. Your recommendation is the highlight, and we couldn't be happier to receive a 10/10 rating from you. We hope to have the pleasure of welcoming you back to our hotel in the near future for another fantastic stay. Warm regards, Lusine Iskandaryan Guest Experience Manager Sofitel Dubai Downtown

Great support with refund request

TripAdvisor rating 4.0/5

kine221 TripAdvisor review

I have stayed here four times and have no complaints. This review is to highlight the support I got from Islam at check-in. I ran into an issue where I had to change my dates and the booking on Expedia did not allow for changes. After a lot of back and forth with their support team I gave up and made another reservation. During check-in, I was assisted by Islam who once he noticed there were two reservations under my name went above and beyond to get me a refund on the now obsolete booking. I am extremely grateful for his help and patience. Thank you

Dear Valued Guest, Thank you so much for taking the time to share your positive experience with us. We are thrilled to hear that you have enjoyed your stays with us and that Islam's exceptional service during your recent visit made a lasting impression. We understand that encountering difficulties with booking changes can be frustrating, and we are glad that Islam was able to assist you efficiently and with such patience. Providing excellent service to our guests is always our top priority, and it's fantastic to hear that Islam went above and beyond to ensure your satisfaction. We will be sure to pass along your kind words to him and the rest of our team. We look forward to welcoming you back for your fifth stay with us. Warm regards, Lusine Iskandaryan Guest Experience Manager Sofitel Dubai Downtown

Great stay

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

I stayed with you all for 3 days during the large rain event. Excellent service by the staff. Excellent breakfast buffet Nice gym,

Dear Valued Guest, Thank you for sharing your positive experience from your recent stay at Sofitel Dubai Downtown. We are delighted to learn that you had a pleasant time at our hotel. We are excited to have the opportunity to welcome you back in future. Warm regards, Lusine Iskandaryan Guest Experience Manager Sofitel Dubai Downtown

Great Location

Customer review rating 4.5/5

Michael Couples - Confirmed reviews ALL

close distance via skywalk to Dubai Mall.

Dear Valued Guest, Thank you for sharing your positive experience from your recent stay at Sofitel Dubai Downtown. We are delighted to learn that you had a pleasant time at our hotel. We are excited to have the opportunity to welcome you back in future. Warm regards, Lusine Iskandaryan Guest Experience Manager Sofitel Dubai Downtown

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Other web-users rate our hotel

  • 1,716 reviews 9.6/10 Location
  • 2,068 reviews 8.7/10 Room
  • 3,226 reviews 9.3/10 Service
  • 33 reviews 4.6/10 WiFi
  • 1,008 reviews 9.4/10 Breakfast
  • 882 reviews 8.2/10 Comfort
  • 668 reviews 9/10 Cleanliness
  • 625 reviews 9.1/10 Vibe

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