Pullman Shanghai Skyway hotel

"A bit hit and miss."

13th May 2012, adenoz, melbourne

We stayed in a Skyway club deluxe room for three nights. I had been promised an upgrade to an executive room, but as the only one they offered was on a very low, smoking floor, we declined the offer. We were shown two other room types. One had an open bathroom,as mentioned in previous reviews. The one we chose had a bath right next to a full length window. It was lovely to sit in the tub and take in the spectacular views of the Shanghai skyline, after a hard day's touring.The club lounge was really nothing to rave about. There was very little in the way of service from the women on the desk. The sandwiches which were put out for afternoon tea, often stayed there for evening canapes. By five o'clock they weren't particularly fresh. There was a good selection of alcoholic beverages, although on the night we arrived they had "run out" of wine. It was only after one of the customers got a bit stroppy, that a new supply magically appeared. The views from the club lounge on the 41st floor and the restaurant on the 50th floor are stunning, if you luck on a clear day. It is walking distance to the French Concession.The question I always ask myself when asked to recommend a hotel to someone is: Would I stay here again? My answer in this case is: probably not. (Unless you can get a great deal on their website) I'd try somewhere different next time.

Management responseDear Mr.adenoz,Thank you for taking the time to tell us about your experience at the Pullman Shanghai Skyway. We are pleased to see that you enjoyed our central location and stunning views in the room and blue bar on 50th floor.I am sorry about your experinece in our club lounge, please allow me to express my sincerest apologies. Kindly rest assured that we are taking proper measures to improve our Club Lounge experience with consistant service training, consistant fresh food and more variety of beverages. We hope you will give us a chance to show you what a real Pullman experience is in a near future.Best regards,Benoit AmadoGeneral Manager of Pullman Shanghai Skyway
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"Clean and tidy, but a bit expensive"

5th January 2012, DesmondChou, Hong Kong, China

Hotel is nearby metro exit, but not walking distance to sightseeing spots. Anyway, easy to catch Taxi outside the hotel. Swimming pool facility is good. Clean room, normal service. A bit pricy, will stay only on sale.

Management responseDear Guest,Thank you for your review concerning the Pullman Shanghai Skyway.We are pleased that you appreciated the services and facilities of the Hotel and it’s location.We look forward to welcoming you come back again.Best regards,Amado Benoit General Manager of Pullman Shanghai Skyway
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"Nice location, average service"

6th October 2011, Shanghai

Have stayed at this hotel also before (2 years ago) and quite clear that not much done with the hotel in this time. Starts to look quite "wearn out" in certain places. Other issues is the breakfast, last time I found this very good, now it was average minus. to wait 20 minutes for an omelett, cheese adn cold cuts emthy all the time. Stayed for 4 nights and it was the same all days. In other words average, but this seems to be what you can expect in big citys like Shanghai in these days.

Management responseDear Mr. / Ms.,We very much appreciate your comments regarding your stay at the Pullman Shanghai Skyway. I am sorry that our facilities and breakfast did not meet your expectations; please allow me to express my sincerest apologies.I will share your comments with our team. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem. Would you mind giving us a personal contact (email address etc.) that we can have an easier communication. Alternatively, you can contact our hotel manager Mr. Patrick Chmielewski at hm@pullmanshanghaiskyway.com, he will be more than happy to get in touch with you!Looking forward to hearing from you soonest.Thank you again for sharing your experience, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Benoit AmadoGeneral ManagerPullman Shanghai Skyway
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"staffs could have smiled more often"

18th September 2011, singapore

first time i stayed at pullman, impressed by the hotel design.the only thing i found lacking was SMILE. many of the staff (esp the male staffs) dun seem to know how to smile.overall, the hotel is definitely above average.

Management responseDear Mr. / Ms.,We very much appreciate your comments regarding your stay at the Pullman Shanghai Skyway. It is always a pleasure to receive positive feedback.I am sorry that our staffs service did not meet your expectations; please allow me to express my sincerest apologies.I will share your comments with our team. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem. Would you mind giving us a personal contact (email address etc.) that we can have an easier communication. Alternatively, you can contact our hotel manager Mr. Patrick Chmielewski at hm@pullmanshanghaiskyway.com, he will be more than happy to get in touch with you!Looking forward to hearing from you soonest.Thank you again for sharing your experience, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Benoit AmadoGeneral ManagerPullman Shanghai Skyway
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"A Very Good Hotel with a few teathing problems"

9th September 2011, Pawl, London and Newport, Wales

Overall, very good. However I believed that I had paid in advance only to be told that the hotel had not received the payment which caused a certain amout of annoyance. We also had booked onto the Executive floor but the enhancements, especially the free cocktails which consisted of a few help yourself bottles, were a disappointment. The bedroom was excellent.

Management responseDear Mr. / Ms. , Thank you for taking the time to tell us about your experience at the Pullman Shanghai Skyway. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Benoit AmadoGeneral ManagerPullman Shanghai Skyway
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"Comment"

3rd September 2011, Macau

1. Like the location is very convenience;2. Like it's new;3. Don't like some one call Jason whom work in the reception is not good for service;4. Don't like the wardrobe looks like a window;5. Don't like the room has not a good clean, something like the lamp, is not very clean.

Management responseDear Mr. / Ms. , Thank you for taking the time to tell us about your experience at the Pullman Shanghai Skyway. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Benoit AmadoGeneral ManagerPullman Shanghai Skyway
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"The View Is Amazing from the Hotel"

3rd September 2011, AmiteshPatro, bhubaneshwar

The Hotel is Splendid....Value for moeny at its best,Affordable and absolutely worth every pie...Go For It without even thinking.The Staff are very friendly and understand english and help you with info about Shanghai...the View from the top floors 50th onwards are js breathtaking.....Way to Go...Loved every Bit of the Experience.

Management responseDear Mr. / Ms. , We very much appreciate your comments regarding your stay at the Pullman Shanghai Skyway. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Benoit AmadoGeneral ManagerPullman Shanghai Skyway
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"Good place to stay."

12th August 2011, Kiwiba

We stayed one night only at the Pullman Shanghai Skyway on our way to Auckland. The hotel is of high standard, staff was helpful, check-in and check-out was quick and efficient. Our room on 41st floor was well maintained and tidy with great view over the river. The nearest Metro station is only 5 minutes of walking distance from the hotel. The only negative thing I reported to their Management was unacceptable or ridicules high price level for the internet connection at their Business Centre. I had to pay NZD10.00 for 10 minutes (!!). My recommendation to everyone would be to check the rate first before start using the internet. Otherwise the hotel is great place to stay for any stopover or travel/business plans. On positive side their GM responded back to me very promptly re internet complaint which is also a good sign of proper management in place. Valeriy

Management responseDear Mr. / Ms.We very much appreciate your comments regarding your stay at the Pullman Shanghai Skyway. It is always a pleasure to receive positive feedback.I am sorry that our Internet service did not meet your expectations; please allow me to express my sincerest apologies.At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem.Thank you again for sharing your experience, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Benoit AmadoGeneral ManagerPullman Shanghai Skyway
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"Pullman Hotel, Shanghai"

13th July 2011, Vancouver

The hotel is clean, nice, new rooms. The bathroom was strange, as many in China are. It was an open wall with an optional curtain. Although the hotel was not in the centre of the action, it was very close to a subway, and close to a shopping mall or two. There were quite a few restaurants in the area. The room had a good view of the Pudong skyline. The bed, although still hard by Western standards, was much softer than the usual Chinese bed. The only complaint I have, which is not an unusual complaint for high-end hotels, was that they charge for Internet, there wasn't even free wifi in the lobby. Fortunately, there is a McDonalds across the street for some free wifi.

Management responseDear Mr. / Ms.,We very much appreciate your comments regarding your stay at the Pullman Shanghai Skyway. It is always a pleasure to receive positive feedback.I am sorry that our Internet & Wifi service did not meet your expectations; please allow me to express my sincerest apologies.At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem.Thank you again for sharing your experience, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Benoit AmadoGeneral ManagerPullman Shanghai Skyway
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"Access to internet"

30th June 2011

the internet access should be absorbed in the room rates and not necessarily to charge separately, although it is capped at about 16US dollars per day. I believe if the hotel group promote by means of FREE INTERENT ACCESS, it will attract more guest as I can calculate, say RMB50 per room per night, 50RMB=9 dollars. The room rates is already about $170 per day, even less 9 dollars, it seems to be 5.29 per cent less in incomes, but it may bring the occupancy rates up another 10%.

"Nice Hotel"

29th June 2011, TOULOUSE

Good level of service. For an 8 days journey, I have been upgraded without any request.A little bit far from usual Shanghai centers of interest.Crowd very helpful, room clean.Internet could be free in all rooms for a such a level hotel

"Execellent hotel in Shnaghai"

4th June 2011, Kota Kinabalu

Staff are good & excellent services. Room are very nice, bed are good, nice view of the city, LCD TV & ipod dock with speakers & alarm. Location not bad & with MRT nearby. Surround with some malls & restaurant too. Western food are nice but not the chinese food section.

"Excellent Value"

28th May 2011, Sydney

This hotel is excellent value for money. Very new. Very large guest room, well designed. Convenient location although not the best in Shanghai. Excellent staff at reception desk. The breakfast is not so great. waiters and waitresses are not up to 5 star standard. The greatest impression is its geast room and facilities inside the room. It's better than most more expensive 5 star hotels I have stayed in Shanghai.

"Excellent hotel in Shanghai"

15th April 2011, Palaiseau France

Very clean and confortable hotel in Shanghai. The executive section offers a very good service, breakfast buffet was of very good quality. We found the price very reasonnable for such a standard. I would recommend it to anybody having to say in Shanghai for business or with family.

"Shanghai Stay Review"

9th April 2011, Kuala Lumpur

Hotel located in a very strategic place where accessability to food and commuters are very convinient. However, poor front desk services, particularly, slow check-in and check-out process stresses all the queing guests. In addition, lack of variety in food choices for breakfast make it worse for business stay guests to kick start their day.

Management responseDear guest,Thank you for your comments on our hotel. We have followed up on your comments regarding the poor service in the front desk with the staff and manager concerned in order to prevent any repetition in the future. We appreciate your sharing your concerns of food variety and it is our hope that you will give us the opportunity to better serve.Look forward to seeing you soon.Pullman Shanghai Skyway
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"Hotel was nice."

26th February 2011, Seoul

The hotel itself was nice but employees English is not very good and the doorman's service was really poor. He didn't pull our luggages so we have move our luggages by ourselves.

Management responseDear Guest,Thank you for your comments on our hotel. We feel sorry about your unpleasant experience and please rest assured that we are taking the appropriate measures to deliver English training and sevice skills to our staff to prevent it happend in the future.Once again, we appreciate you sharing your concerns, and we look forward to serving soon.Pullman Shanghai Skyway
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"A bit disappointed on my second stay in Pullman"

7th February 2011, Montreal

I have stayed in Pullman for 30 days last year and then became the golden member of A-club. As being loyal, I chose Pullman again for my second stays of 19 days and expected more as a VIP (I hope). But in fact, I was a bit disappointed during my stay with following 2 issues: there was a big group of students staying in hotel and occupied quite a large space of restaurant for breakfast. I went to the restaurant at 8:15AM and no available space to eat, plus I had appointments at 8:30AM, that left me no choice but to skip my breakfast. I am talking about at least 5 or 6 times like that, not just one odd instance. My second issue is that, I was expecting a welcome gift or drink as a privilege of golden member, but there was none (I assumed it would be there but I might be too shy to ask for it, *_*). I believed it's related to hotel's management issue. So overall, I would still go Pullman, but I would expect them to fix the issue correctly and take care of every single detail as they should do.Harry Liang

Management responseDear Mr Liang,Thank you very much for your comments on our hotel. We have followed up on your comments regarding the poor arrangment in the restaurant in order to prevent any repetition in the future. And also please accept our sincere appologize that we didn't take care of you very well during your stay. Meanwhile, we would like to thank you for the opportunity for us to better serve you in the future .We are looking forward to seeing you and serving you soon.Pullman Shanghai Skyway
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