Hotel - ibis Belfast Queens Quarter
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Ibis Hotel Hotel

ibis Belfast Queens Quarter Hotel

75 University Street  NORTHERN IRELAND 
BT7 1HL  BELFAST
UNITED KINGDOM

781 reviews
TripAdvisor Rating Based on 781 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Dry cleaning / Ironing

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Dry cleaning / Ironing

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Snack & beverage machine

Business services

  • Copy/print service available
See all services

Hotel location

Our rooms

Each of the hotel's ensuite bedrooms offers flat screen TVs, power shower, hairdryer and tea and coffee making facilities

  • 56 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 4 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Data port in room
    • Air Cooling System
    • Web TV
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Our customer reviews for ibis Belfast Queens Quarter

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 781 reviews

LeChien81 2016/07/13
« Stay at Queens »

Good location near to University quarter and near to City center, helpful staff, quite good irish breakfast, spacious clean bathroom, comfortable bed loud air distribution (not a/c, not possible to swith off)

sadia2016 2016/01/29
« best hotel in belfast »

The ibis queen's quarter is the best hotel in Belfast.the staff are amazing and would really go out of their way to make sure that their guests are happy,I have been staying there since the past 5 years and everytime their hospitality impresses me,its always clean ,the beds are extremely comfortable,the bathrooms are spotless,and the heating is marvelous,Rebecca who is the manager is the most loveliest person I have ever met.if I were to rate it out of 10 I would give it a 20,trust me you will not regret staying there.love the staff and the hotel would not stay anywhere else.

RebeccaTyagi1, General Manager at Ibis Belfast Queens Quarter, responded to this review

Dear Sadia, My sincerest thanks for taking the time to share your review regarding your recent stay with us at Ibis Belfast Queens Quarter. I am chuffed to see that once again you enjoyed your stay with us, from our hotel amenities/ facilities to our wee team. Your are too kind!! We look forward to your next visit. Kind Regards Rebecca Tyagi Acting General Manager

Sharon O 2015/09/27
« affordable, modern hotel in a great location »

The Ibis is great value for money, clean and affordable. The staff are very helpful and nothing is too much trouble. The location in Queens Quarter is excellent with plenty of cheap food options. It's only a 5 or 10 minute walk to the city centre or there is a train station and plenty of buses.

RebeccaTyagi1, General Manager at Ibis Belfast Queens Quarter, responded to this review

Dear Sharon, Many thanks for taking the time to share your comments regarding your recent stay with us at Ibis Belfast Queens Quarter. I am thrilled to see that you loved every aspect of your stay, from our location, staff to our "affordable and modern" rooms. We look forward to welcoming you back in the near future. Kind Regards Rebecca Tyagi Acting General Manager

Firswood 2015/08/13
« One night in Belfast »

It's easy to predict what you will get when booking an Ibis, if, like me you find the brand good value and convenient, this site will surprise, the bedroom was far larger than many Ibis locations. Overnight stay here gave excellent value and service, late arrival at 2130 after food service had ended, the staff were only too happy to cook us a meal, as they were still on the premises. Very friendly staff, comfortable accommodation in convenient part of Belfast. Well done Ibis.

VikrantTyagi1, Manager at Ibis Belfast Queens Quarter, responded to this review

Dear Firswood, Thank you soo kindly for taking the time to share your feedback regarding your recent stay with us at Ibis Belfast Queens Quarter. I am thrilled to see that you enjoyed your stay with us and the you found our hotel excellent value, compared to other Ibis hotels you have visited. I am also pleased to see that the staff we able to assist you when you arrived. I will relay your comments back to them, knowing that they will be over the moon. We look forward to welcoming you back in the near future. Kind Regards Rebecca Tyagi Acting General Manager

NewHorizonsIreland 2015/08/02
« Basic but Clean »

The Hotel is basic but clean. Bedroom had a Pod bathroom which is quite small. Beds were very comfortable. Location is good only being about a 15 minute walk from the city centre and near Queens University and Botanic gardens.. Breakfast was ok as cooked breakfast was just lukewarm, and less choice that other Ibis hotels we have stayed in.

VikrantTyagi1, Manager at Ibis Belfast Queens Quarter, responded to this review

Dear NewHorizonsIreland, Many thanks for taking the time to post your review regarding your stay with us at Ibis Belfast Queens Quarter. As a customer service focused hotel I am disappointed to see that your stay did not meet your expectations. For this please accept our sincerest apologies. Your feedback is vital for us, as it allows us to see areas that we need to improve on. Please be rest assured that the Restaurant Manager will take action where needed to improve the breakfast experience. We hope that this will not deter you from returning in the future. Kind regards Rebecca Tyagi Acting General Manager

2015/07/21
« Major Disappointment »

I didn't even get to stay in this hotel the service was so bad. There was a mistake made with our booking and they had put us in for the Friday night even though we had booked for the Saturday. The deputy manager in the hotel had a terrible attitude, he initially told us they were booked up and couldn't help us out, he then proceeded to say that he did have rooms available if we were willing to pay extra, even though we had already paid in full for our rooms. I explained that I was not happy with this and wanted to speak to his manger which I was told wasn't possible. He proceeded to say that I had to take my complaint up with their reservations department as the booking was made online. When I asked him to put me through to their reservations department he initially declined and said it wasn't possible for him to dial the number. When I queried this with him, he then suddenly became able to call them and put me through only for the reservations department to tell me that they couldn't assist at all and I needed to deal directly with the hotel manager. When I relayed this back to the deputy manager he refused to do anything and would no longer assist in helping me. My sister, parents & I then had to find another hotel at 7pm on a Saturday evening at our own expense with the ibis hotel refusing to refund us our money. I have never had such a bad experience in any hotel and am extremely disappointed. I would not recommend that anyone stays here

VikrantTyagi1, Manager at Ibis Belfast Queens Quarter, responded to this review

Dear Sir / Madam, Thank you for taking the time to post your comments. As a customer service focused hotel I am saddened to read your remarks. Please note we take all your comments very seriously. I have spoken to both members of staff whom were on Duty on the evening in question. I have also spoken with the reservations team. I can confirm the following: The reservations you made on 29 June 2015 were in FACT for 17 July 2015 not the 18 July as you stated. The Duty Manager confirmed that we did have availability for the 18 July however the rate for 17 July was cheaper, compared to the 18 July 2015. As your reservations were already prepaid the Duty Manager very kindly offered to use these monies to go towards your stay on the 18 July, and you would be required to pay the difference. As the error was made on your side he did not have to do this, but did so as a gesture of good will. As this stage he received a lot of verbal abuse. Please note that our hotel WILL NOT accept any form of verbal abuse toward our staff members. Therefore you gave the Duty Manager not choice but to refuse your stay. Kind Regards Rebecca Tyagi Assistant General Manager

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