Hotel addressPetchkasem Road Hua Hin 87
77110 HUA HIN
How to reach the hotelGPS :N 12° 32' 20.18'' E 99° 57' 53.72''
Contact the hotel
- Tel. (+66)2/6592888
- Fax. (+66)2/6592889
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ibis Hua Hin - hotel reviews in Hua Hin
Hotel code: 7276
Accorhotels.com customer reviews in partnership with TripAdvisor
25th September 2013, jbconlon, Burlington, North Carolina, USA
My boyfriend and I stayed at the ibis Hua Hin for 5 nights, and it was a great starting point to our trip. Despite not being in the middle of the city center, it is actually a great location! The road directly beside the hotel leads down to the beach. Once you reach the beach: to the right is the calm, clean waters of Khao Takiab and Monkey Mountain a leisurely walk away; to the left is the busier beach of Hua Hin, with horses, jet skis, kite surfing, and restaurants. Several other great features are just a short walk away: Cicada Market on the weekends, a fantastic Noodle shop on the other side of the road from ibis (directly across from the Tesco Express--just look for the sign that says "Noodle"), and an awesome bar called The Family Bar a little down from Cicada on the other side (just listen for the Bob Marley playing & look for the red/yellow/green colors of the Marley-themed bar--the owner, Sood Sood, is an amazing host!)The hotel itself was very nice--the staff spoke good enough English to get by; our rooms were cleaned daily; the tapas-style restaurant and bar were very good (you must try the Phad Kapraow and a Mojito); the beds were very comfortable unlike many of the hard beds in Thailand; and they provide a shuttle service which we used many times to go to Market Village and the Night Market. Only two things were a little annoying--the shower head points away, so you must hold it to use it, rather than being able to point it at yourself. Also, we were a little taken aback when we were asked to pay 500 baht extra per day as a security deposit. I really wish this would have been mentioned earlier. But, we got it all back when we checked out, so it was no big deal--just be prepared financially to have them hold that amount. We also later realized that many of the guesthouses nearby were much more affordable if you don't mind sacrificing a little in aesthetics or mind a little mold or a spiderweb or two in the bathroom. (Aussie Bar Beer O'Clock down the street in Takiab for 600 a night was just great for us!)All in all, I would definitely recommend ibis Hua Hin as long as the price is right for you. We didn't mind being away from the city center because it is so easily accessible via the free shuttle or the 10baht green trucks that run every day until about 9pm.
"Really service mind"
13th September 2013, Sak1004, Bangkok, Thailand
The staff at the counter had given us a very good impression on her service. I was asking to change the room due to lack of wifi signal, she eagerly came right up to my first check-in room and led me to survey the other rooms for better signal. She happily served with smile all the time. Thanks for her smiling face and good service. I certainly will return to ibis Hua Hin again for sure.
11th September 2013, ds_spark, Vancouver, British Columbia, Canada
I have booked 3 rooms on line AT THE SAME TIME, 2 double room and one room with children. I have stayed in this ibis once and I know there is no where near this hotel to have breakfast . I therefore have booked all rooms with breakfast and pay for it ,on line, with my credit card.When I arrived and check in the Hotel.The total price they want me to pay is difference from the quoted price for the three nights ,for more of course. I gave the confirm number to the lady and ask her to check and confirm. Instead for her to check it out ,she ask me to show her the confirmation E-mail. I told her I am having a vacation with my family and have not draging my desk top computer with me. She call out her manager and still insist to have me show her the reply e-mail. I told the manager to check with my confirmation with her hotel system, it is that easy. At that time ,my family and me, total seven people with children, have arrived the hotel three hours without checking in. Eventually, the manager told me that he will do me a flavor and accept my words. I was really mad and told him that I do not want a flavor ,just check with the confirmation number. Then we successfully checked in.IS THE STORY FINISHED ? NOT YET !The next morning, I was wake up by my brother and tole me that they were asked to signed the bill before they can have breakfast. I went down and told the lady that I have paid all the breakfast when I pay the room on line. The front desk lady come again and told me I have paid the three person room but have not pay the two double rooms. After a heated argument, an male staff holding a pile of paper come out from the room behind and told me the I have paid the 3 person room and only one double room. I told him I booked the God Dame three rooms together within 3 minutes and asked him to check with my confirmation again. After about 10 minutes ,another lady come out from the back and told me, this time, I have paid the one 3 person room but not the two double rooms. But she said,again, she will do me a flavor and not paying that day's breakfast but have to pay the rest of the days. I was sick and tire of this flavor and PAID.I WOULD LIKE THE IBIS MANAGEMENT EXPLAIN TO ME THAT WHAT IS WRONG WITH YOUR '"confirmation number" SYSTEM. IS YOUR SYSTEM CANNOT SHOW THE REQUIRED BOOKING INFORMATION TO YOUR STAFF TO LOOK AFTER YOUR CUSTOMERS ? OR ,IS YOUR STAFF HAD NOT BEEN TRAINED UP PROPERLY TO HANDLE THE INFORMATIONS WITHIN YOUR OWN COMPUTER SYSTEM.View management response »
Management responseDear ds_spark, Thank you for your recent stay at the ibis Hua Hin and for sharing your concerns with us. It was with regret to learn about the inconvenience you experienced during check in and when reconfirming your package inclusions. I am sorry for the confusion that has occurred. I am ensuring you that the aim of the receptionist, front office leader and the operations manager who met you during the different stages of your stay was simply to assist you in solving this situation in the best way. Thank you once again for your comments and I hope that you will give us the opportunity to welcome you again in the near future. Sincerely, Nikolay StoyanovGeneral Manager ibis Hua Hin
"No toothbrush.... small toilet and room"
29th August 2013, Chris C
I just stay a couple hours as I arrive late and depart in the early morning for my road trip to phuket. As an Asian travel a lot around Asia, most of the hotel here provide toothbrush even like the real budget hotel 7inn in CN. but sorry, ibis hua hin doesn't, if you want one, go 7-11 buy for yourself. What the....View management response »
Management responseDear Chris C, Thank you very much for choosing ibis Hua Hin for your transit stay on the way to Phuket and for providing us with valuable feedback. I was sorry to read that some aspects of your stay did not meet your expectations. At ibis we aim to provide warm welcome and all essential facilities at the best value for money. Just as a note, travel sets are available for sale at the reception and I will ensure with our team that it is well communicated in case of guest inquiries in the future.Thank you again and I hope that we can welcome you back to ibis Hua Hin in the near future. Sincerely,Nikolay StoyanovGeneral Manager ibis Hua Hin
"Nice place to stay in a budget hotels"
23rd August 2013, ellielee8, Hong Kong, China
Very nice hotel, but a bit far from the city. The room is clean and nice with a wardrobe, safe box, refrigerator, Tv, balcony, sofa, but no table. The hotel doesn't provide toothbrush and toothpaste. They do hair dryer. The shower was running slow. All the single number of the rooms face to swimming pool, otherwise is back of the hotel and the view is not very nice. The swimming pool is nice, you can do massage next to the pool.If you have a car, there is a free parking, however, you have to go to the second parking which is the opposite of the hotel if the hotel parking is full. If you park in the second parking, you have to get a stamp from the hotel before you get the car. They have free shuttles between Hin Hua City to / from hotel.There is a travel desk located in the front door, provide local tours, map, and taxi services.The staff are nice, polite, and very helpful.
"problem with check in"
4th July 2013, tony_lynch, Phetchaburi, Thailand
i left austraia and forgot my member card,so i looked up my member no on your website and obtained my member number.i booked the room on the website, on arrival at the ibis i went to check in, but because i did not havd my member card with me the hotel would not recognise me as a member even though i had my member number & passport as id , so i had to pay the normal rate for this time, i was dissatified with this matter , does this mean while i am in thailand that this is going to be an ongoing problem? if so i will have to look elswhere in the future,please clarify!!!! NOT HAPPY!!!!!!!!!!!View management response »
Management responseDear tony_lynch, Thank you very much for you feedback concerning your recent stay at the ibis Hua Hin. It was disappointing to learn that we were unable to make happy one of our valuable members. Indeed, a condition of the Accor Advantage Plus is a valid membership card to be presented upon check in, in order the member to be able to utilize the provided benefits. However in condition we had plenty of information on your profile already, we could have been more flexible and verify the membership online and via the membership office. In this matter, I would like to apologize for the inconvenience and to reconfirm that we are in a process of crediting your discounts and membership points back to your account. Please rest assured that the case has been communicated to our Front Office team for better handling in the future. Apart, it was with pleasure to see that you gave us high scores on cleanliness and service and I hope that we can welcome you back in the near future.Sincerely, Nikolay StoyanovGeneral Manager ibis Hua Hin
"Till we meet again"
3rd July 2013, Manawcity, Bangkok, Thailand
This location very comfortable to travel in Hua Hin, it's would be better if you add more pillow in the room. Moreover swimming pool should have more restroom.Anyway hotel should have shutter bus to transfer client from car parking to hotel till mid night and day time cause I get wet from raining.View management response »
Management responseDear Manawcity, Thank you for your valuable feedback on Tripadvisor. Concerning your suggestion on servicing the second parking, please note that as an economy hotel, self-service is part of our brand standards. Therefore bell boy and room service are not available. However, we can definitely be flexible in case of difficult meteorological conditions. I was also happy to read that you appreciated our location and that you are planning a returning visit. It will be with pleasure to welcome you back. Sincerely, Nikolay StoyanovGeneral Manager ibis Hua Hin
These prices may be based on different room types. Depending on the country, these prices may not include taxes, may include VAT only or may include all taxes (VAT and city tax). When prices do not include all taxes, the relevant taxes (VAT and/or city tax) will be stated in the following stages of the reservation process. The price is only guaranteed at the time of reservation.