Hotel - Novotel Bangkok Platinum Pratunam
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Novotel Hotel

Novotel Bangkok Platinum Pratunam Hotel

220 Petchaburi Road  Ratchathewi 
10400  BANGKOK
THAILAND

2,893 reviews
TripAdvisor Rating Based on 2,893 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Outdoor unheated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Children's Club for 3 to 6 years
  • 100% non-smoking hotel
  • Air Conditioning
  • SUVARNABHUMI
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Children's Club for 3 to 6 years

Catering

  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 7 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Superior room : Enjoy work and quietness, our superior room mixed modern decor, ergonomic comfort and high end facilities : large double bed or Twin beds, Flat screen TV, free WIFI internet and safety box: Up to 2 adults and 1 child.A unique experience combining relaxation and focus. The executive room treats you like a VIP! Access to the Premier lounge serving breakfast and evening cocktails; comfy double bed, flat screen TV and free Wifi internet. Up to 2 adults and 1 child.

  • 288 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Crib on request
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

Our customer reviews for Novotel Bangkok Platinum Pratunam

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.5/5 Based on 2,893 reviews
travelbugManila 2017/06/15
« The practical choice »

If you're looking for a centrally located, reasonably priced, comfortable hotel in Bangkok, the Novotel Platinum is the perfect practical choice. It's located atop a building housing a big mall, very near Pratunam market, shops, restaurants and the local color experiences of Bangkok. The hotel is fairly new so the rooms are nice, well appointed. We stayed in an executive room on the 25th floor; housekeeping was very efficient; always replenished our bottled water & toiletries. The Club Lounge service is not as good as other hotels we've stayed in. The food and beverage on offer was rather limited; no afternoon tea. Also not exclusive to Club Room guests, other guests could pay to use it. As the hotel seems very popular, it can get really busy and crowded in the lobby and coffeeshop for breakfast. Loved the pool area but the spa could use a makeover. Also, the lighting in the bathroom needs improvement; it's an ordeal for women to put on makeup.

H9379ZCerica 2017/06/05
« Breakfast not available »

Even though breakfast is advertised as being ready at 6am, it clearly wasn't. I had an early flight and went down for breakfast about 6:15. There were some things available but no staff present and no way to order cooked food. Even though I spoke to the person on duty several times no staff appeared and I left for the airport without the breakfast I paid for..

Novotel Team A, General Manager at Novotel Bangkok Platinum Pratunam, responded to this review

Dear H9379ZCerica, I am very sorry to read your comments as it seems our service has fallen below our usual high standards. There is no excuse for why our breakfast offering would not be ready as stated at 6am and this is something we take quite seriously. I would greatly appreciate it if you could connect with us directly and share a little more information (date) so that we may investigate this further. I apologise again and thank you for your feedback and hope that we hear from you soon. Warm regards, Suresh Subramaniam General Manager H7272-FO@accor.com

JM562013 2017/06/04
« Special recognition of "M" at Bar 9 Pool Bar »

I recently spent a week at the Novatel Platinum in Bangkok and the service and everything was excellent. I would like to especially note the service with a smile I received from a young lady who was the bartender and waitress at the Bar 9 Pool Bar. She was very efficient and always had a beautiful smile. I will definitely stay at thje Novatel on my next trip to Bangkok. By the way the young lady's name was "M' Aimmy Sudarat. She is definitely and asset to your hotel......Grover Moore, USA I would certainly like for her to be advised of this review.....Thank you thank

Novotel Team A, General Manager at Novotel Bangkok Platinum Pratunam, responded to this review

Dear JM562013, Thank you for your 5 star review from your recent stay with us in May. It is always a pleasure to receive such positive feedback and particularly when a member of our team is highlighted for their personable service. We shall certainly pass on your comments to her, I know she will be very grateful. I hope you enjoyed your time in Bangkok and have a safe trip home to Texas. Best wishes, Suresh Subramaniam General Manager

bsalford22 2017/04/23
« Absolute without a doubt »

I stayed in two hotels in Bangkok. First one was a five star called Terminal 21 and then at the end of my trip we decided to try a different hotel once back from Phi Phi Island. This hotel was hands down better than the five star. In my book, it should be well above Terminal 21. The staff and the VIP service was amazing. We will return to Bangkok and we WILL stay at Novotel again.

Novotel Team A, General Manager at Novotel Bangkok Platinum Pratunam, responded to this review

Dear bsalford22, Thank you for remembering to post your feedback from your stay with us in February and for your kind words of recommendation. As a team we are always trying to provide a level of service to match that of the five star hotels, we don't believe our hospitality should be reflected in our class rating but in the way we make our guests feel. Your comments certainly humble us and motivate us to keep improving. We look forward to your next visit and remember to book early to get the best deal. Warm regards, Suresh Subramaniam General Manager H7272-fo3@accor.com

koksengt2017 2017/03/19
« Premium Lounge »

Premium Lounge should be at level 24 which has more privacy than level 6. Food selection is also very limited compare to previous level 24. do understand that level 24 is convert to accommodate more rooms. suggestion is rather having a small lounge than level 6. bad idea

Novotel Team A, General Manager at Novotel Bangkok Platinum Pratunam, responded to this review

Dear koksengt2017, Thank you for your feedback. We understand that some of our guests may be surprised by the change in location of our Premier Lounge however the decision was made as we received many comments regarding lack of space. Our new Premier Lounge on the 6th floor still boasts great views of the famous Pratunam area (great for people-watching!) and also more space to enjoy the tranquility of the lounge. I am sorry you feel the food selection is limited, we have in fact increased the offering for both meal services and now offer a Gourmet Breakfast which offers a very different selection from The Square. Our evening Cocktails and Canapés is served "high tea" style in which we have gourmet canapés to snack on alongside a buffet selection. We remain very open to your feedback and if you have any additional comments please connect with us directly. Best regards, Suresh Subramaniam General Manager H7272-fo3@accor.com

Trevor J 2017/03/05
« Hotel highly recommended - be cautious if booking tours via the onsite tour company »

This was our fourth stay at Novotel Platinum and we would certainly return. Great location, great facilities, great food - we ate at the hotel every night during our stay and friendly staff. Only disappointment this time was with the tour we booked at the onsite tour desk to the Floating Market & Bridge on the River Kwai - what the brochure said and what we got didn't match; the bus was old, uncomfortable and crowded and the driver drove like a maniac.

Novotel Team A, General Manager at Novotel Bangkok Platinum Pratunam, responded to this review

Dear Trevor, Thank you for your 5 star review. We are very pleased that our hotel has become a place of comfort for you when you are travelling through Bangkok. I am very sorry to read of the challenges with the tour, we have received your email and are in the process of speaking with the tour operator to understand what happened. Our team will be in touch with you directly to discuss this further. Thank you again for your review, I hope to have the chance to meet you on your next visit. Regards, Suresh Subramaniam General Manager

E7285BDanthonyl 2017/01/19
« Excellent all round »

From our arrival to our departure the staff at this hotel were excellent. Great facilities and very clean The hotel is located in the Pratunam market area and only a short walk to Centralworld and the skytrain.

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