Hotel - Novotel Moscow City
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Novotel Hotel

Novotel Moscow City Hotel

Presnenskaya Naberezhnaya, 2  Presnenskaya Naberezhnaya 2 
123317  MOSCOW
RUSSIAN FEDERATION

1,174 reviews
TripAdvisor Rating Based on 1,174 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • Wireless Internet connection
    • WIFI in the communal areas
    • FREE WIFI
    • WIFI access
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • Wireless Internet connection
    • WIFI in the communal areas
    • FREE WIFI
    • WIFI access
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • 100% non-smoking hotel
  • Air Conditioning
  • VNUKOVO
  • Languages spoken at the hotel
    • French
    • Russian
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter

Leisure and activities

  • Fitness centre
  • Well-being
    • Hammam
    • Massage (Paying)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 15 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Our spacious, contemporary rooms have all the necessary facilities and are the perfect place for business or a holiday.For your convenience, the hotel offers free WIFI.

  • 360 rooms
  • 100% non-smoking hotel
  • 7 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • FREE WIFI
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Automatic temperature control
    • Manual temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our customer reviews for Novotel Moscow City

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.5/5 Based on 1,174 reviews

Petr B 2016/09/19
« I was not very happy »

In the room was very cold. The air conditioning system could not cope with heating. In the shower I could not normally go, so the water temperature was not acceptable. On my claims staff responded that it this problem in the whole hotel and apologized....nothing more Additional heater in my room was provided only on the third day accommodation. The location is very good. Very interesting design. Good breakfast.

NovotelMoscowCity, General Manager at Novotel Moscow City, responded to this review

Dear Petr B, thanks for your review, I have well noted your comment on the temperature in the room and in the shower. We had indeed an issue with our hot water, sorry about that. Moscow city complex cut hot water and we had to rely only on our hotel boiler which is sometimes not enough on the peak times, this impact our AC system as well that cannot provide hot hair in that case. We have of course immediately contacted Moscow City administration to find solution to that issue. This has been solved already and to avoid such scenario to happen again we are going to invest in 3 additional boilers. Could you kindly contact me directly on bertrand.dugast@accor.com so we can see how we can take care of that annoying incident. Please allow me to express one more time my sincerest apologies and I hope you will give us the opportunity to better serve you in the near future. Very best regards, Bertrand DUGAST General Manager

norbertnwk 2016/07/15
« the best Novotel that i know! »

The best Novotel that i know, perfect location for bussiens also for tourist, tube is 2 minutes from hotel, room are clean and big… and the view, bed very comfortable, breakfast amazing, for me everything was perfect

NovotelMoscowCity, General Manager at Novotel Moscow City, responded to this review

Many thanks for your nice review! We look forward to welcoming your back! Very best regards, Bertrand General Manager

Alexander K 2016/02/04
« Perfect stay »

We were just happy with our last stay in Novotel Moscow City hotel. The hotel is new, rooms are big (outer side) and clean. Staff were very helpful and courteous. My experience: super fast check-in, got dinned in our room in 3am in 10 minutes, spacious clear room, extended my room for another two night without any problem, no issues with payments, a mall on a corner, two metro stations. And separate word about breakfast: those were my best breakfasts. Thank you, guys!

Anna_Bakumenko, Quaity & Attitude Manager at Novotel Moscow City, responded to this review

Dear Alexander, Thank you for your great feedback and especially high restaurant service appreciation! We’ll be happy to welcome you back in the nearest future! Sincerely,

Alexander K 2015/10/26
« Good place to stay »

The hotel is located in three minutes on foot from a big mall and two metro stations. There were a lot of construction around the hotel during my stay there but there were no noice of it. The hotel inside is very clean. Rooms as big enough to work and sleep with comfort. No american/european entertainment TV channels if it is important for you. Internet connection is always available and stable. It easy to attach your equipment to room's tv. Breakfast is neither expensive nor cheap comparing to other places but has good values and quality. My overall opinion is very good! Thank you guys!

Anna_Bakumenko, Quality Manager at Novotel Moscow City, responded to this review

Dear Alexander, Thank you for your feedback. For your future stay, please, make sure you benefit from our Loyalty program Le Club Accorhotels by reserving us online on our official website directly. Looking forward to welcoming you back & sincerely,

Utker K 2015/09/22
« Uzbekiston »

I stayed at the Novotel for 5 nights, and have to say it is a lovely hotel. Check in was smooth. Staff at the hotel were first class and the gym and spa is fantastic. The wifi in the hotel is really good but you have to change from one area to another as you move about your room to lobby. Location is convenient if you come to expo-center it's just 5 min walking distance. All in all a really nice hotel which!

Anna_Bakumenko, Quality Manager at Novotel Moscow City, responded to this review

Dear Utker, Thank you for your feedback! For your future stay, please, make sure you benefit from our Loyalty program Le Club Accorhotels by reserving us online on our official website directly. We will be happy to welcome you back & sincerely,

Selim S 2015/08/22
« Great Value for Money »

Stayed in Novotel for a business trip, overall great experience. Breakfast was good, rooms were nice, reception desk was helpful and able to speak clear english. Made the reservation through their site, process was smooth and received quick reply. Improvement opporunity; I had to pay room service separately and couldn't pay at the check-out; it would be better if they can merge room service with accomodation and let us pay at check-out. Overall great place, I would continue to prefer Novotel for my business trips

Anna_Bakumenko, Quality Manager at Novotel Moscow City, responded to this review

Dear Selim, Thank you for choosing NOVOTEL and for your great comment! Your comment is valuable and definitely is taken into consideration-thank you! We are looking forward to welcoming you back in the nearest future & warm greetings from Moscow,

globalcitizen27 2015/08/03
« Stylish Hotel »

The hotel is in the new business district "Moscow city" There are skyscrapers everywhere. There are several metro stops nearby, so easily reached.We stayed in a superior room which was perfect. We didn't have breakfast which was very expensive -1100 ruble- A huge shopping Mall was next to it, so food is not a problem. I would definitely stay there again.

Anna_Bakumenko, Quality Manager at Novotel Moscow City, responded to this review

Dear Guest, Thank you for your comment! For your future stay, please, make sure you benefit from our Loyalty program Le Club Accorhotels by reserving us online on our official website. Looking forward to welcoming you back & sincerely,

Delta_Kilo_1978 2015/06/27
« Great for Expocentre visiters »

The hotel is just a five minute walk from the Expocentre. If it's raining or hot you can also walk inside the shopping mall. The restaurant is very good and the service great. Free (fast) Wifi. For tourists a hotel in the city would be better, but for business at the Expocentre it's location is great.

Anna_Bakumenko, Quality Manager at Novotel Moscow City, responded to this review

Dear Delta, Thank you for a good comment! We value it a lot! Let us also advise you that we have special offers for the city weekend breaks. There are a number of river cruises starting their route from the embankment close to us. And the panoramic view to the city is fantastic! For the guests who make the reservation on our website directly we are glad to offer a lot of bonuses and privileges. Please, make sure you benefit from this next time you come! Looking forward to welcoming you back in the nearest future, Sincerely,

Dimitris L 2015/06/17
« Professional business hotel »

Very good and professional hotel. The only issue is that it is too expensive. Good location close to the city center and exhibition center. Moreover the mall close to the hotel is an additional benefit.

Anna_Bakumenko, Quality Manager at Novotel Moscow City, responded to this review

Dear Dimitris, Thank you for your comment! If you book us directly on our website we are glad to offer a number of bonuses and privileges! Looking forward to welcoming you back & sincerely,

Vesselin B 2015/01/20
« Excellent hotel in the new business hearth of Moscow »

This is a new excellent hotel with all needed facilities. It is in the new business hearth of Moscow (Moscow City). There is a metro station in 5 min from the hotel, and a big mall. The food is standard for Novotel chain, the lobby bar was a bit too noisy during the live music hour. Altogether a very good value for the price indeed.

Anna_Bakumenko, Quality Manager at Novotel Moscow City, responded to this review

Dear Vesselin, Thank you for your comment. It is a pleasure for us to know that you enjoyed your stay with us! Looking forward to welcoming you back in the nearest future! Sincerely,

Burak T 2015/01/10
« A Little Advice »

To Whom It May Concern, We liked almost everything about the room. Just the quality of coffee at the room could be better. On the other hand, a direct connection to the shopping mall could make things perfect. Kind Regards, Tanya and Burak

Anna_Bakumenko, Quality Manager at Novotel Moscow City, responded to this review

Dear Tanya and Burak, We would like to thank you for your feedback! We will be happy to welcome you back in the nearest future! Sincerely,

Kisso 2014/12/03
« Nice, but construction is all around »

We spent one night here in November 2014. The room was nice, the bed was big and comfortable. There was a minor issue with the sink, it was somewhat blocked, but we didn't bother to report it. Two metro stations nearby, as well as a shopping mall with a Starbucks on the ground floor.

Anna_Bakumenko, Quality Manager at Novotel Moscow City, responded to this review

Dear Sir, We thank you for a positive feedback! In order to solve the issue immediately and do not spoil your stay, please, do not hesitate to contact our Duty Manager with 888 anytime! Looking forward to welcoming you back in the nearest future & sincerely,

Juan V 2014/11/03
« Very good but... »

Great service in a very good business hotel. However I am still trying to catch up with sleeping time since my two nights stay over there. Why? I guess the neumatic hammer (I guess it had to be this) working late hours (and when I say late I mean LATE... upt to 12:00PM adn even later) did not help me to sleep enough like I would have liked to.

Anna B, Quality Manager at Novotel Moscow City, responded to this review

Dear Juan, Thank you for your comments. We’re glad to know that you enjoyed the service and benefit from our location. Let me assure you that outside construction works, which are taking place not far away from the hotel, are expected to be finished in the nearest future. Looking forward to your next stay with us! Sincerely,

Adriano G 2014/10/15
« Great Business Hotel »

Given the proximity to the exhibition halls, the Novotel seemed to be the right destination...and it proved so. Great room and amenities, good brekki, great gym facilities. Not so cheap, but worth to spend the buck in Moscow I learnt. I will return another time for sure.

Yulia F, Quality Manager at Novotel Moscow City, responded to this review

Dear Guest, Thank you for you review. It is always a pleasure for us to receive comments like yours and we truly appreciate it. We hope to welcome you back very soon. Sincerely

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