Novotel London Brentford 4 stars

Customer review rating (ALL Rating) 4.3/5 1,864 reviews

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Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Indoor heated pool, sauna and fitness centre

  • 7 meeting rooms with top-quality facilities to cater for up to 64 guests.

  • Easy access to central London by rail/tube & 15 minutes from Brentford Gtech Community Stadium

  • 4 EV charging stations

Our accommodation(s)

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Hotel location

Novotel London Brentford

Great West Road
TW80GP BRENTFORD
United Kingdom

GPS:51.491003, -0.302124

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMET BAR & RESTAURANT

Our menu is inspired by flavours from around the world, with a choice of hand-picked regional dishes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,864 reviews

TripAdvisor Rating  4.5/5  1,437 reviews

Certificate of excellence 2023

Was ok

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

Room - Wasn’t the extra size Queen bed advertised Reception Night Staff - Guy was rude!

Dear Anthony P., Thank you for taking the time to tell us about your experience at the Novotel London Brentford. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the issues you have highlighted and prevent future occurrence. Can you please share with us some details of the interaction you had with our Nights staff whom you allege was rude to you ? We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Desmond DeSa I Sales & Conferences Manager I Novotel London Brentford I Great West Road I Brentford | TW8 0GP. +4…808 | de… I www.accorhotels.com

Traumatic

Customer review rating 0.5/5

Vk Couples - Confirmed reviews ALL

The bedding was unbelievable bad, leading to 2 painful, miserable, sleepless nights. Rock-solid foam mattress in a 4-star hotel?!! Really? It was like lying on a hard, hot, flaming plank all night. To make matters worse, the quality of sheets and duvet covers was so bad that they were all pilling, and the pilling was super-scratchy on the skin. My entire body was left red and blotchy and inflamed. My husband had the same fate. We both suffer from eczema and need soft, high quality bedding but we assumed that a 4-star Novotel would surely provide that. We have had superior bedding in a Travelodge so this was a shocking experience. It has been so traumatic that we are afraid to stay in hotels now. The only good thing was that the staff at Novotel Brentford went above and beyond to try to help, bringing out a variety of sheets to see if any were suitable. But we will never set foot in a Novotel again.

Dear Vartika K., Thank you for taking the time to share your feedback with us regarding your recent stay at our hotel. We sincerely apologize for any discomfort you experienced due to the firmness of the mattress and the pilling of the sheets. Your comfort and satisfaction are of utmost importance to us, and we appreciate your patience as we address these concerns. Regarding the mattress, we understand that individual preferences vary, and we regret that the firmness did not meet your expectations. We apologize for the inconvenience caused by the pilling of the sheets. Our housekeeping team is committed to maintaining high standards of cleanliness and comfort in our rooms, and we will be conducting a thorough inspection of all linen to identify any issues and ensure that they are promptly addressed. We sincerely value your feedback as it helps us to identify areas for improvement and enhance the overall guest experience. Your satisfaction is our top priority, and we are committed to taking the necessary steps to address your concerns and prevent similar issues from occurring in the future. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. I am advised that our Reception team waived off the parking charges of £30 for you, as a gesture of goodwill. I would further, like to offer you 20% off on your next stay with us. This offer is valid for 6 months from the date of this email. This offer is valid only on the Best Available Rate of the day and when you are ready to make the booking, kindly get in touch directly with me and I shall apply this offer to your booking. I hope this gesture will go a long way in restoring your faith back in the Novotel London Brentford. . We are here to assist you in any way we can and ensure that your future stays with us are nothing short of exceptional. Thank you for choosing to stay with us. We hope to have the opportunity to welcome you back and provide you with a more comfortable & enjoyable experience in the future. Sincerely, Desmond DeSa I Sales & Conferences Manager I Novotel London Brentford I Great West Road I Brentford | TW8 0GP. +4…808 | de… I www.accorhotels.com

New mattresses too firm

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

I stay once a month on business and on this occasion noted that the mattress was extremely hard. I understand they’ve been replaced across the hotel. I was able to have a mattress topper provided, but this will make me consider other hotels in future.

Dear Emily N., Thank you for taking the time to tell us about your experience at the Novotel London Brentford. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Desmond DeSa I Sales & Conferences Manager I Novotel London Brentford I Great West Road I Brentford | TW8 0GP. +4…808 | de… I www.accorhotels.com

Excellent stay

Customer review rating 5.0/5

Patricia C. Business - Confirmed reviews ALL

The hotel is very well located, close to the city center, and with good access roads. The reception staff is very friendly, and the people at the bar and restaurant handle customers in a friendly and professional manner. The beds are very comfortable, and the bathroom and rooms are very well maintained. Overall, it is an excellent place. As I am a member of Accor Hotels, I have a collection of points that give me many benefits and make me feel at home. Thank you, Novotel.

Dear Marta C.-Torres, We very much appreciate your comments regarding your stay at the Novotel London Brentford. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Desmond DeSa I Sales & Conferences Manager I Novotel London Brentford I Great West Road I Brentford | TW8 0GP. +4…808 | de… I www.accorhotels.com

Great Stay

Customer review rating 5.0/5

Susan Families - Confirmed reviews ALL

Pleasant stay, staff friendly no issues. Rooms clean and comfy. Nice pool and sauna. Good restaurant. Has a sainburys next door too. Parking 15 pet day.

Dear susan n., We very much appreciate your comments regarding your stay at the Novotel London Brentford. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Desmond DeSa I Sales & Conferences Manager I Novotel London Brentford I Great West Road I Brentford | TW8 0GP. +4…808 | de… I www.accorhotels.com

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Other web-users rate our hotel

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  • 581 reviews 8.1/10 Cleanliness
  • 492 reviews 7.7/10 Breakfast
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