ibis Juarez Consulado 3 stars

Customer review rating (ALL Rating) 3.9/5 547 reviews

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Prol Ramon R Lara 8930 3 and, Av Paseo de la Victoria, 32500 Ciudad Juarez, Mexico

Description

Hotel extras

The hotel is strategically located by the bridges at the border with El Paso, TX, close to shopping centers and opposite the American Consulate.

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Hotel location

ibis Juarez Consulado

Prol Ramon R Lara 8930 3 and, Av Paseo de la Victoria
32500 Ciudad Juarez
Mexico

GPS:31.68634, -106.404571

Telephone
Fax +52 656 289 6401

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

IBIS KITCHEN PASTA & GRILL

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  547 reviews

TripAdvisor Rating  3.0/5  212 reviews

Location close to consulate

Customer review rating 3.5/5

Ella Business - Confirmed reviews ALL

The front desk person was pleasant, check in was easy we booked ahead online. Got up to the room and noticed immediately the bathroom was not very clean. There was hair on the floor so just to be safe I wiped the toilet seat myself just to check and it was definitely not cleaned by a housekeeper the day of our stay. I’m not sure how long the room was vacant but my standard of clean and theirs is drastically different. I took a shower and immediately noticed the black mildew along the caulking, the water did not drain which caused hair and muck from previous guests rise into the standing water from the drain below. After my shower I proceeded to walk out of the bathroom and noticed my feet were covered in dust/dirty so I used the towel mat provided by the hotel to clean the entire floor of the room and gross it was just not clean. Back in the shower i went, also the hotel does not provide hand towels or washcloths so if you’re staying here you get a bath towel and that’s it. To be completely honest I was disgusted with the cleanliness of the room but after a long flight and a 9pm check in we didn’t really have much of a choice and only stayed overnight and were gone on another flight the next morning. Thankfully the beds were clean, the linens smelled fresh and for that I was incredibly thankful, also the bed was quite comfortable, the central ac worked well, and I was happy there was a window to see the sunrise in the morning it didn’t open but that was fine. I gave the hotel 7 stars because it was not clean there was no ice machine or amenities. It’s decent if you’re in a jam and need a quick room for the night but for a longer stay there were many other hotels nearby with amenities and similar pricing paid $112.54USD for a room with 2 full beds. The room was quite small but did provide a good night sleep. I’m just incredibly thankful the room didn’t smell like sewer as Juarez in general tends to have an odor issue. We stayed at a different hotel near by that had a foul odor throughout the entire hotel and drains were toxic.

Dear Danielle S., We very much appreciate your comments regarding your stay at the ibis Juarez Consulado. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Israel García – Gerente General ibis Juárez Consulado

Customer review rating 2.0/5

Anonymous Couples - Confirmed reviews ALL

Too expensive for a poor quality of service! Rooms too small and beds too tough.

Dear Alvaro, Thank you for taking the time to tell us about your experience at the ibis Juarez Consulado. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns. Sincerely, Israel García – Gerente General ibis Juárez Consulado

Good location

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Fine. You need to upgrade your dining experience. Dedicate your help to serving or cooking but not both.

Dear Juan, We very much appreciate your comments regarding your stay at the ibis Juarez Consulado. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Israel García – General Manager ibis Juárez Consulado

Good stay , kind staff

Customer review rating 5.0/5

Leonardo D. L. Business - Confirmed reviews ALL

Thank you

Dear Leonardo, We very much appreciate your comments regarding your stay at the ibis Juarez Consulado. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Israel García – Gerente General ibis Juárez Consulado

No amenities

Customer review rating 0.5/5

Anonymous Families - Confirmed reviews ALL

For the price that you're charging here, there's no fridge, microwave, ironing board, activity room gyms, etc.

Dear Ronke, Thank you for taking the time to tell us about your experience at the ibis Juarez Consulado. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns. Sincerely, Israel García – Gerente General ibis Juárez Consulado

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Other web-users rate our hotel

  • 305 reviews 9.4/10 Location
  • 729 reviews 2.1/10 Room
  • 488 reviews 7/10 Service
  • 48 reviews 5.3/10 WiFi
  • 435 reviews 1.4/10 Comfort
  • 395 reviews 1.8/10 Cleanliness
  • 170 reviews 4.6/10 Value
  • 160 reviews 2.4/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.