Aparthotel Adagio Paris Centre Eiffel Tower 4 stars

Customer review rating (ALL Rating) 3.8/5 1,671 reviews

Aparthotel Adagio Paris Centre Eiffel Tower - Image 1
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Aparthotel Adagio Paris Centre Eiffel Tower - Image 4

Description

ALLSAFE approved hotel

Hotel extras

  • Located very close to several major tourist sites including the Eiffel Tower

  • Close to Beaugrenelle shopping center, ideal for shopping

  • Web Corner and free WIFI throughout the aparthotel

  • Free access to the swimming pool and fitness room

Our accommodation(s)

Hotel location

Aparthotel Adagio Paris Centre Eiffel Tower

14 rue du Théatre
75015 PARIS
France

GPS:48.849885, 2.285438

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  1,671 reviews

TripAdvisor Rating  3.5/5  2,852 reviews

See you never again. Bye.

TripAdvisor rating 1.0/5

mariagN3900JX TripAdvisor review

My boyfriend and I stayed at this hotel on the dates between 1.03.24 and 03.03.24, after which we changed locations and hotels. On 5.03.24 (departure date to return to England where we live) at 5pm my boyfriend realises he can't find his passport, so I called hotel Adagio Paris tour eiffel, after continuously trying to call them for 2 hours in which they rarely answered the phone and if they did would hang up mid conversation so after a continuous lack of interest on their part for our inconvenience, we decide to go to the hotel. once we arrived, we asked the receptionist for an explanation. At the beginning we are told that they have nothing and that they don't know if they have the document or not; after a few minutes we are told that they have found the passport, but that they will not give it to us until 9 the next morning because it had been put in a safe and only the cleaning lady who works from 9am to 5pm has the key to open this safe. It means that if a person realises after 5pm that he/she has lost an object or anything else he/she has to wait until the next day to get it back. Which is absurd. Especially if it is a document. They kept asking us to leave the hotel, but said they understood that we were right, but that they didn't know how to behave in this case (who knows if those who work there don't know, who else would know?). They also called security, so we called the police who confirm that they have to return the document to us. The receptionist tried to contact the manager but he still got the same message from him "you have to wait until the next day".  We asked the receptionist that, given the inconvenience caused to us, given that we also missed the return flight scheduled for 8.45pm on the same day, they could offer us the night in one of the available rooms. Their response was a No, that they couldn't, that they understood the inconvenience caused to us, that we were right, but that they couldn't do anything for us. The next day, after missing the return flight, after 11 hours spent at reception, the manager Elie El Hayek arrived at 9am. Who informed us that this is the procedure in case of loss. Which, in our opinion, is absurd because it is illegal to hold a personal document against our will, which we urgently had to get out. And if this is the procedure, at least as a costumer I expect better treatment than that provided for us.       I started to ask the manager Elie El Hayek a series of questions: why have we not received any calls or email from the hotel in these two days?!        If this is the customer service a customer deserves this treatment from a 4 stars hotel?!       Did we receive adequate and deserving treatment given the price of this 4 stars hotel? What's the point of having a safe if they don't even notify guests who have lost items?! His response was that he could not contact us because they had neither an email address nor a telephone number because the hotel reservation was made via Smart Box and that the hotel is not at fault. But I received the booking confirmation and I assume the hotel has a copy too. The manager offered us a one day return. I refused because it's not about getting a minimum amount back. This has caused us inconvenience, non-existent customer service, inhumane and arrogant ethics: "you're right, we understand, but this is the procedure"  Even if this is illegal, is this the procedure?! They could have easily offered us a night the day before without calling security to send us away, we would have appreciated it more. As consumers we deserved more goodwill and instead we received "you're right" by turning their backs and washing their hands. We didn't like the treatment they gave us at all, all the inconvenience they caused us, their saying "it was you who forgot your passport", "we didn't have your phone number or your email". Ps. I called Smart Box and they confirmed to me that Hotel Adagio paris tour eiffel had my contact. so, the manager Elie El Hayaek lied to us.

Dear Mariagn, Thank you for taking the time to review your experience. We are sincerely sorry to hear about the distressing experience you had concerning the retrieval of a personal item. Our policy does prioritize the security of our guests' belongings, and while we have a 24h reception, it seems there was a miscommunication regarding access to the safe outside of standard working hours. We apologize for any inconvenience this may have caused and want to assure you that guest satisfaction is our top priority. Although it is uncommon, we regret that our service did not meet your expectations in this instance. We hope to see you again. Best regards, Elie El Hayek, General Manager

Adagio Paris Centre Tour Eiffel - Terrible experience

TripAdvisor rating 1.0/5

Cordeiro1987 TripAdvisor review

Terrible service and hotel conditions. Upon arrival, we encountered numerous issues that significantly impacted the quality of our stay. Unresponsive Staff and Lack of Alternatives; Broken Bed; Unwanted Entry and Toilet Issues; also lacked cold water

Dear Guest, Thank you for taking the time to share your candid feedback. We regret to hear of the issues you've experienced during your stay, and we take your concerns seriously. While we strive to maintain the highest standards of service, it seems we missed the mark in addressing your needs promptly. We're committed to ensuring comfortable accommodations, and it's disheartening to learn about the broken bed and water temperature inconsistency you encountered. Please be assured that our team is dedicated to providing a welcoming environment and we are looking into these matters carefully. We would like to welcome you back for an improved visit in the future. Best regards, Elie El Hayek, General Manager

Customer review rating 4.5/5

Wan A. Families - Confirmed reviews ALL

Good location and clean rooms with adequate facilities. We had a good stay at Adagio Eiffel Tower.

Dear Wan, Thank you for choosing Aparthotel Adagio Paris Centre Tour Eiffel for your recent stay. Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Warm regards, Aparthotel Adagio Paris Centre Tour Eiffel

Well located

Customer review rating 4.5/5

Ramona Couples - Confirmed reviews ALL

Very helpful and nice staff. Hotel is well located and quite

Dear Ramona, Thank you for choosing Aparthotel Adagio Paris Centre Tour Eiffel for your recent stay. We hope to welcome you back in the future for another enjoyable stay. Best regards, Aparthotel Adagio Paris Centre Tour Eiffel

Highly recommend

Customer review rating 4.5/5

Emily Friends - Confirmed reviews ALL

I enjoyed my stay at this hotel and I would stay here every time I stay in Paris in the future. The hotel was clean and very well equipped with amazing views of the Eiffel Tower from our apartment too. The hotel was not overly priced for what we got and the staff were friendly. The only problem was not having toilet roll in the bathroom on arrival which we had to ask for and there being an additional charge for the rooms to be cleaned but this is understandable as the price for the room itself was good.

Dear Emily, Thank you for choosing Aparthotel Adagio Paris Centre Tour Eiffel for your stay in Paris. We greatly appreciate your positive feedback and look forward to welcoming you back. Best regards, Aparthotel Adagio Paris Centre Tour Eiffel

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Other web-users rate our hotel

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