Adelaide Rockford 4 stars

Customer review rating (ALL Rating) 4.5/5 1,165 reviews

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164, Hindley St, 5000 ADELAIDE, Australia

Description

Hotel extras

  • 2 Mins walk to Convention Centre & 10 mins to Adelaide Oval

  • Walking distance to all city-centre sights

  • Free WiFi, ergonomic work space, LCD TV

  • Easy access to Public Transport

Our accommodation(s)

Hotel location

Adelaide Rockford

164, Hindley St
5000 ADELAIDE
Australia

GPS:-34.923305, 138.593414

Telephone
Fax +61 8 8231 1179

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Rockford Restaurant and Lounge

At Adelaide Rockford, we invite you to join us in our Rockford Restaurant, Bar & Deck, which compliments exceptional cuisine with sophisticated yet relaxing ambience, fine wines and cityscape views.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,165 reviews

TripAdvisor Rating  4.0/5  1,157 reviews

Good location

Customer review rating 3.0/5

Trevor K. Families - Confirmed reviews ALL

Hit with a $25 bill just for leaving my car in the basement. Currently spending 2 nights at the Barossa Novotel and no such rip-off here.

Dear Trevor, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Peter Emery

Good stay bad sleep too loud outside

Customer review rating 4.0/5

Anonymous Friends - Confirmed reviews ALL

Fantastic But I booked a room with 2 single beds with a partition as my daughter has a disability and her carer. The carer wanted a separate space for privacy

Dear Katie, Thank you for sharing your experience with us. We're pleased to hear that you had a good stay overall, but we're sorry to learn about the noise disturbance outside that affected your sleep. We appreciate your feedback regarding the room setup. We apologize for any confusion regarding the partition option. At our hotel, we strive to accommodate special requests to the best of our ability, but it seems there may have been a misunderstanding or miscommunication in this instance, as we don't offer partitions in our rooms. We apologize for any inconvenience this may have caused. Your comfort and satisfaction are important to us, and we value your input as we continually strive to improve our services. If there's anything else we can do to enhance your experience in the future, please don't hesitate to let us know. Sincerely, Peter Emery

Broken tables, taps and noise

Customer review rating 2.5/5

Lyndal Business - Confirmed reviews ALL

Check in process was easy and efficient. Room did not meet my expectations. Both bed side tables were broken (the glass top of the table was not fixed to the stand). The tap in the bathroom sink sprayed jets out (I learned to stand to the side to avoid getting my shirt sprayed every time I used the tap). I booked a "superior King suite" for access to a bath-tub and a haridryer. There was no bath in my ensuite, and no room service or restaurant available on Sunday evening or Monday morning (this was indicated prior to booking so was not a surprise, but was unfortunate). The room was located on the ground floor, facing the street. It was very noisy first thing in the mornings with street sweepers and cleaners using a "blower" waking me up both mornings well before 5 am.

Dear Lyndal V., Thank you for taking the time to tell us about your experience at the Adelaide Rockford. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Peter Emery

Good for the most part.

Customer review rating 3.0/5

Aaron H. Couples - Confirmed reviews ALL

Hotel is in a good location and staff are helpful and the parking was really convenient. However we stayed in room 307 and the floor was so uneven and lumpy it actually hurt my feet to walk around. It's like the concrete underneath hadn't been evened out properly and it was all over the room. Also, the fridge has about 5 blue lights that stay on all night and because there's no cupboard door and it lines up with the mirror on the wall you have these blue lights staring at you all night and lighting up the room. Also, the corridor between elevator and room smelled really awful. Don't normally write reviews like this but it was not a great experience.

Dear Aaron H., Thank you for sharing your experience with us. We're pleased to hear that you found our hotel's location convenient and that our staff were helpful during your stay. However, we're truly sorry to learn about the issues you encountered in room 307. Your feedback regarding the uneven and lumpy floor, as well as the bright lights from the fridge, is invaluable to us, and we will certainly address these concerns with our maintenance team to ensure a more comfortable experience for our guests in the future. Additionally, we will investigate the unpleasant odor in the corridor to prevent any recurrence. We appreciate your candid review and hope to have the opportunity to welcome you back for an improved stay. Sincerely, Peter Emery

Great location friendly staff

Customer review rating 5.0/5

Brent Couples - Confirmed reviews ALL

We stayed on a friday night and walked to the footy at adelaide oval followed by a visit to a nice bar in hindley street we really enjoyed our stay

Dear Brent, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Peter Emery

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Other web-users rate our hotel

  • 573 reviews 9.3/10 Location
  • 835 reviews 8.1/10 Room
  • 726 reviews 8.9/10 Service
  • 10 reviews 8.2/10 WiFi
  • 331 reviews 8/10 Cleanliness
  • 258 reviews 8/10 Breakfast
  • 131 reviews 9.4/10 Pool
  • 6 reviews 9.2/10 Sustainability

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