Hotel address
Redcliffe HillBS1 6SQ BRISTOL
UNITED KINGDOM
How to reach the hotel
GPS :N 51° 26' 50.43'' W 2° 35' 27.69''
Contact the hotel
- Tel. (+44)117/3199004
- Fax. (+44)117/9689866
- H6698@accor.com
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Mercure Bristol Holland House Hotel and Spa - hotel reviews in Bristol
Hotel code: 6698
Accorhotels.com customer reviews in partnership with TripAdvisor
"Not what we expected"
5th March 2013, Tim H, Kent, UK
I booked my stay 2 months in advance & found mercure's attitude wonderful as ever, the hotel is easy to find & has a warm feeling on arrival. The room I booked was the privilege suite but the receptionist told me they have upgraded us. (upgraded to a room where nothing works, Thanks)The room was lovely, if everything worked or be as it should.Pubes in the bath, spotlights not working, Iron had been burnt so had to be changed, 2" of dust on top of the wardrobe!!!!!Returning to the hotel in the evening we called room service & ordered from the 24hr menu. I requested 2 cold sandwiches with chips only to be told "we don't do chips after 2200 because the chef has left" ( they need a chef to cook chips?)...........................Waking in the morning to sunlight straight into my eyes because the curtains did not cover the full length of the window (concrete pillar in the way), we decided to have a coffee from coffee machine we had in our PRIVILEGE room only to find that also didnt work.Not the best start to a relaxing sunday morning on a weekend break.Again I called reception only to be told someone would be up to replace it, a gentleman came to the room to fix it whilst we were in our dressing gowns, he fumbled with it for 20mins & then said it was broken so he would need to get a replacement, he returned 10mins later with a different machine.Breakfast was terrible, too many chairs in a large room, Sardines came to mind, the Eggs Benedict tasted very vinegary, far from the usual I eat daily at the Great Danes Hotel in maidstone.The milk for cereal on the tables was warm.For our troubles with the room & room service we were compensated by given free parking (WOW) I would rather have had an enjoyable stay & paid for it than what we got. we will not return
View management response »
Management responseThank you for your feedback regarding your recent stay with us, I am so sorry to see you experienced so many problems within your room. I have passed on your comments to our Maintenance Manager, however we have had a little difficulty in trying to figure out which room you stayed in. If you would like to contact me on h6698-dm@accor.com I would be very happy to discuss your stay further with you and if possible, invite you back to the hotel for an actual enjoyable stay.Kind regardsZowie OsborneGuest Relations Manager
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"Another great experience here"
11th February 2013, pannones, Manchester, United Kingdom
Staff could not have been more helpful and my wife found the spa treatments very good.Breakfast and bar service first class. One free drink for a gold card member a little mean when traavelling with my wife.
View management response »
Management responseI completely agree with you! 1 free drink just for yourself when with a partner is rather mean... which is why we usually do give out another voucher for the second person - I do apologise for this!We look foward to welcoming you back to the hotelKnid regardsZowie OsborneGuest Relations Manager
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"A weekend away!"
7th February 2013, Mary2555, Swindon, United Kingdom
The service was great, nothing was too much. Had the use of gym and swimming pool (very calming), if wanted and spa treatment's available. Room was pretty clean except for one or two minor things and lights in the room very dim, shower facilities very good. Would recommend a stay.
View management response »
Management responseThank you for recommending Mercure! We do hope that you book with us again in the near future.Kind regardsZowie OsborneGuest Relations Manager
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