Mercure Bristol Holland House Hotel and Spa

"Central Location. Shame about the weather!"

11th May 2012, spider73_12, Bournemouth, United Kingdom

We could not fault the service, breakfast or the room iself. But thought a charge to use the WIFI was a bit cheeky (Consisdering it was advertised as one of the hotel room features). Car parking is also expensive at £12 a day, but I suppose you are in the city centre. We arrived around 2.30pm and the car park was already nearly full, so it might be a problem getting a space some times. Bristol itself was great, shame the weather wasnt .

"An excellent hotel with consistently high standards"

10th May 2012, ca_hedges, Orpington, United Kingdom

This is the second time we have stayed at the Mercure Holland House and it was reassuring to see the same staff there. It was also impressive that they remembered us and - as previously - gave a warm, genuine welcome. The hotel facilities are top class and very well maintained. Our room was well equipped and spacious, the only slight gripe this time being that the pillows were a little harder thanthey had been previously. The food in the restaurant is well cooked and beautifully presented and the fixed price menu offers good choices at a very reasonable price for a city centre hotel.

Management responseThank you for the feedback. It's lovely to see you returned to us a second time and I hope we can have you stay again in the future.Kind Regards,William HooperGuest Services Manager
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"Great hotel, although a little busy"

6th May 2012, Fidget11, London, United Kingdom

Good hotel, it's a Mecure, so you know what your getting! It was very busy when I stayed mid week, which I was quite surprised about, it's obviously popular!! The room was large, clean, comfortable although a little on the warm side, the AC didn't appear o work and was blowing out hot air rather than cold I eventually discovered after two days/nights of being slightly too hot!! Staff are generally very friendly, although on my first night at the bar, the bar man served someone else before me even though I'd clearly been there first (slightly annoying!!)Would I use it gain? Sure.

Management responseThank you for the feedback. I'm glad you enjoyed your stay with us. We look forward to welcoming you back again in the near future.Kind Regards,William HooperGuest Services Manager
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"Good hotel"

11th April 2012, Birmingham, United Kingdom

Could not fault anything about this hotel.Tip : - If offered go for room upgradeHOTEL IS ONLY 5 mins walk to harbour side and plenty of eating places.Only drawback is parking prices:- £12.00 per day

Management responseThank you for the feedback, I see you had the pleasure of being in one of our upgraded rooms. We look forward to welcoming you back in the near future.Kind Regards,William HooperGuest Services Manager
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"ok"

24th March 2012, Reading, United Kingdom

i asked fo ra breakfast on Sunday in my room it was 11.00am and they refused to do it,i had to go out to get the breafast

"Good hotel"

22nd March 2012, perbinder, London

Good hotel.Central location for train station and town centre.Got a good deal - half price from offer.Breakfast is £10 per person if booked before midnight or £17 in the morning. - large buffet breakfast.Great service and friendly staff especially for dinner.

Management responseThank you for the feedback. Extremely happy to see you enjoyed your stay. We look forward to seeing you in the future.Kind Regards,William HooperGuest Services Manager
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"central bristol stay, good for temple meads"

22nd March 2012, Essex

we stayed sat night with 2 kids aged 7 and 6 who loved the pool. we stayed to get to cardiff for the 6 nations final and temple meads/m32 to hotel (free easy parking on street after 6 on sat), had a good breakfast, and everything was efficient and pretty welcoming. 90 quid for a family room incl breakfast is good for bristol, and most of the centre of town is walking distance.

Management responseThank you for the feedback. We're happy you enjoyed your stay with us. I hope you enjoyed the 6 nations as much as we did! Kind Regards,William HooperGuest Services Manager
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"Business Stay"

21st March 2012, Manchester, United Kingdom

Lovely hotel, excellent food. Room service was slow to answer took five or so calls but I guess they were busy. Tried to charge me for my dinner even though I was on full board but once I commented it was soon rectified - this happens almost every time as I take dinner in my room and the system doesn't seem to 'get it'.Not really sure about location but it seems busy with people for social events so I guess it's pretty good.

Management responseThank you for the feedback, I do apologise about the delay with room service picking the phone up. If you could kindly email me on h6698-fo@accor.com, so I can look in to why you are always being asked for payment. Kind Regards,William HooperGuest Services Manager
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"Definitely not worth paying for an upgraded room"

2nd March 2012

Good location for the town centre - just a short walk to the old town and the quayside. Rooms are nicely decorated, but the lighting is appaulling ! It was impossible to read anything once it started getting dark. Huge windows, but as no net curtains and the room was very overlooked you couldn't open the curtains until you were up and dressed. Staff were pleasant and friendly. Comfy bed. Definitely not worth paying extra for a superior room. The 'hospitality tray' was bottled water and one tiny disgusting flapjack ! They didn't even replenish any of it for our second night ! Hard towels and not enough pillows or cushions for sitting up in bed. A decent hotel, but not any luxury or thoughtfulness.

Management responseThank you for the feedback, we appreciate all feedback and it's always lovely to receive it. We look forward to having you stay in the near future.Regards,William HooperGuest Services Manager
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"leisure trip"

28th February 2012, Truro, United Kingdom

Very public bar area with little privacy. Not centrally located.Bed was comfortable and there was no problem with the booking .Reception was very friendly and car park was secure but not big enough for the number of bedrooms.

Management responseThank you for the feedback. I'm glad you found the hotel friendly, just to note, we are one of the few hotels with it's own private car park, as most other hotels use a NPC. Regards,William HooperGuest Services Manager
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"Nice hotel in buzzing city"

24th February 2012, St. Leonards-on-Sea, United Kingdom

We have stayed at this hotel many times and have always found it very pleasant. The staff are friendly and helpful and the hotel is always very clean. The breakfast is good although very busy from 9.00 or later. Upgraded rooms are generally offered at reasonable prices.All in all very nice. Maybe a lack of technology is its only downfall such as no free wi fi in rooms and just basic tv channels about 12 in all. But not many people stay to watch tv i guess.

Management responseThank you for the lovely feedback. We appreciate the kind words. We look forward to welcoming you again in the future. Regards,William HooperGuest Services Manager
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"Pool facilities etc"

22nd February 2012, Bridgend, United Kingdom

Pool area: Horrible - if your idea for staying at this hotel is to spend leisurley time around the pool area - forget it! No loungers (no space for them!) - no jaccuzzi, no sauna - just a dark, dingy pool that we took one look at and ran! I couldn't see any photographs of the pool area on the website - and now I know why. The Corporate Spa Brochure does not reflect the poor standard of the pool/fitness facility at this particular hotel.Breakfast was excellent. Our corridor (2nd floor) stank heavily of 'old' smoke - but the room didn't and so that was OK. The quality of the bed linen was excellent.Decent value - but only because we got a special stay rate of £95 (incl breakfast for 2 - excluding £12.00 o/night parking fee).I would stay again - but only on a special rate - and without the expectation of 'chiling out at the hotel' - rather for going out into town - especially the Old City/canal area.

Management responseThank you for the feedback. The pool is designed to be relaxing, with lovely lights and a calm feel to it. I'm sorry about the Sauna and Jacuzzi, we don't advertise that we have these facilities. I'm glad you enjoyed the breakfast, I've passed this feedback on to the staff, who I'm sure will be extremely happy with it.Regards,William HooperGuest Services Manager
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"Stay at Bristol"

20th February 2012, London, United Kingdom

We had an enjoyable relaxing stay. The hotel is very good close to the city center. The room is a bit dark at night, some extra lights would be suitable. All the staff were very friendly and helpful, we just had a problem with Internet. The staff member at the reception did not know how to fix it and told us that it was our computer. Few hours later it worked perfectly well!!!! Would be happy to use the hotel for a next trip.

Management responseThank you for the feedback, I'm glad you enjoyed your stay with us. We hope to have you stay again in the near future.Regards,William HooperGuest Services Manager
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"Could do better!"

10th February 2012, Fishstain, UK

Room was ok but am I alone in thinking a four star hotel should have a bath as well as a shower? Bed very uncomfortable - could feel the springs! Tried to have a swim but on Sunday it was closed and Monday was being cleaned.Breakfast was good though

Management responseThank you for the feedback, we do have rooms that have a shower and bath. You can request one upon check in, and if we have one available we would be more than happy to meet your requirements.Regards,William HooperGuest Services Manager
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"Would definately go back"

4th February 2012, Cardiff, United Kingdom

A lovely hotel, with good amenities. Staff are very helpful and professional. The hotel is well maintained. This is the 3rd visit in 6 months and the quality has been maintained. Would definately go back.

Management responseThank you for the lovely feedback, I'm glad to read once again you've enjoyed your stay with us. We hope to have you stay again in the near future.Regards,William HooperGuest Services Manager
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"Excellent value and location"

11th January 2012, Lodesma, Folkestone

Excellent city centre hotel, well appointed and polite and helpful staff. We have stayed there before and will certainly stay there again when visiting family in Bristol.Well appointed bedrooms and really comfortable beds. Did not use the pool but it looked good too.

Management responseThank you for the feedback, I'm extremely happy to see you enjoyed your stay with us once again. We hope to see you again in the near future.Regards,William HooperGuest Services Manager
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"Mercure Bristol"

9th January 2012, Basel, Switzerland

This was our third stay at this hotel and unfortunately this time we were disappointed. Our first room was not properly cleaned, our second was very cold, had water running down the insides of the windows and a large vomit stain on the bedspread. The staff were very nice in changing our room but this should not have happened in the first place. To top it off they charged my credit card twice!

Management responseThank you for the feedback, I'm sorry that we didn't meet your expectations on this occasion. I've passed on all your comments to the Housekeeping Manager, and I will also investiage further in to the problem. We look forward to seeing you within the near future. Regards,William HooperGuest Services Manager
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