Hotel - Grand Mercure Shanghai Hongqiao
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Grand Mercure Hotel

Grand Mercure Shanghai Hongqiao

369 Xian Xia Road 
200336 SHANGHAI
CHINA

669 reviews
TripAdvisor Rating Based on 669 reviews
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Grand Mercure Shanghai Hongqiao

Upscale hotel for business and leisure

Grand Mercure Shanghai Hongqiao is close to National Exhibition and Convention Centre (Shanghai), Shanghai Mart and Shanghai Convention & Exhibition Centre of int'l Sourcing. Located in the centre of Hongqiao business area, the hotel is surrounded by shopping malls and commercial complexes. It's just 10 minutes' drive from Hongqiao Airport, Hongqiao railway station, 45 minutes from Pudong International Airport, and near metro network. The hotel is ideal for business, leisure or long stays.

Only 10 minutes' drive from Hongqiao airport and Hongqiao railway station, Grand Mercure Shanghai Hongqiao is located close to National Exhibition & Convention Centre (Shanghai). Sitting in Hongqiao CBD, the hotel has easy access to the city centre. Grand Mercure Shanghai Hongqiao is close to National Exhibition & Convention Centre (Shanghai) and Shanghai Mart. The hotel is located in Hongqiao CBD within the entertainment and shopping precincts, and with easy access to the city centre.

Hotel extras

All rooms are equipped with private kitchen, washing machine and balcony. It's ideal for business and leisure travels, long stays and family stays. Central location at Hongqiao CBD allows an easy access to main city landmarks and attractions.

This hotel is PLANET 21 Gold
PLANET 21 programme

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed internet
    • Wi-Fi in the communal areas
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public indoor parking (Paying)
    • Bus/coach parking area
  • Breakfast
  • Fitness centre
  • Massage
  • Babysitting on request

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed internet
    • Wi-Fi in the communal areas
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public indoor parking (Paying)
    • Bus/coach parking area
  • Babysitting on request
  • Languages spoken at the hotel
    • French
  • Hotel open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Massage
  • Babysitting on request

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 12 meeting room(s)
  • Business center with support staff
  • Copy/print service available
See all services

Our rooms

  • Studio Suite twin beds.
    Studio Suite twin beds.

    Stay in self-contained comfort in the well-equipped Studio Suite, featuring a private kitchen and balcony with panoramic city views. Broadband Internet access also included. Up to 2 adults. No rollaway

  • Studio Suite 1 queen bed.
    Studio Suite 1 queen bed.

    Stay in self-contained comfort in the well-equipped Studio Suite, featuring a private kitchen and balcony with panoramic city views. Broadband Internet access also included. Up to 2 adults. No rollaway

  • 1 Bedroom Suite 1 king bed.
    1 Bedroom Suite 1 king bed.

    Make your stay that bit more special with the spacious self-contained 1 bedroom Suite, also featuring a private kitchen, balcony with panoramic city views and broadband Internet access. Up to 2 adults and 1 child

  • Deluxe Studio Suite 1 King Bed.
    Deluxe Studio Suite 1 King Bed.

    Indulge in a truly deluxe stay in this gorgeous suite. Spacious and contemporary, it features an inviting king-size bed and an LCD TV, plus a well-appointed kitchenette and lovely private balcony. Up to 2 adults and 1 child

  • 2 Bedroom Suite 1 queen and twin beds
    2 Bedroom Suite 1 queen and twin beds

    The 2 bedroom Suite is ideal for families or groups. Offering more space, it is self-contained and features a kitchen, balcony with panoramic views of the city skyline and broadband Internet. Up to 4 adults and 1 child

  • 442 rooms
  • 88 non-smoking rooms
  • 43 family rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 110/120 V AC
    • Airconditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Web TV
    • Telephone
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Phone with 2 handsets in room
    • Computer
    • Fax machine
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Full kitchen
    • Microwave in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

LV FENG CLUB Restaurant
Photo non contractuelle / Strictly non binding
Lunch
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Dinner
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

LV FENG CLUB Type of cuisine: Gourmet


LV Feng Chinese Restaurant serves authentic Chinese food and is considered by some as one of the best restaurants in Shanghai. It is the perfect venue to enjoy traditional Chinese food with friends and family.

Find out more and book
L'ATRIUM RESTAURANT Restaurant
Photo non contractuelle / Strictly non binding
Lunch
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Dinner
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

L'ATRIUM RESTAURANT Type of cuisine: International


Located on the 2nd floor, L'Atrium is a graceful and cozy restaurant providing a fine selection of innovative gastronomy including international breakfast fairs, themed buffet, French infused a la carte services.

Find out more and book
See all our restaurants
LE 98 LOUNGE Bar
Photo non contractuelle / Strictly non binding
Midday
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Evening
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

LE 98 LOUNGE


Le 98 Lounge is a cosmopolitan bar on the first floor of the hotel. With live band entertainment, Le 98 Lounge is the place to see and to be seen. Ask our bartender for the best cocktails or taste wine from our sumptuous cellar with your friends.

See all our restaurants and bars

Your meetings and events

Grand Mercure Shanghai Hongqiao Meeting Room

Our meeting rooms


  • Number of meeting rooms: 12
  • Maximum size: 450 m2
  • Maximum capacity: 300
  • Maximum banquet capacity: 250

Our customer reviews for Grand Mercure Shanghai Hongqiao

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating 4.0/5 Based on 669 reviews

hoong k 2016/05/26
« NEED UPGRADING »

Room is clean but everything is old. Hotel definitely need upgrading. Booked room with King size bed, was given a room with queen size bed. Checked in at 10.30pm, too tired to ask for change of room. Overall stay is pleasant,

dominique t, Guest Experience Manager at Grand Mercure Shanghai Hongqiao, responded to this review

Dear TripAdvisor user hoong k, We sincerely appreciate you taking the time to send us your feedback. We’re concerned with the satisfaction of our guests and your feedback is of great value to us. Regarding your room assignment we offer our sincerest apology , I have introduced extra training for the new receptionists over this matter and I can assure you that the necessary steps have been taken to avoid such inconvenience in the future. Kindly be informed that our hotel is currently under room upgrading, carpet, furniture, wallpaper, lighting are being replaced with a new and modern design. Very soon, you will be able to experience our new designed room for a better comfort. In the future, we hope you’ll return and be satisfied with our improvement. Dominique Guest Experience Manager qam@grandmercure-hongqiao-shanghai.copm

chungd123 2016/05/01
« Best price for the best experience »

Located in a very suitable neighborhood and it is accessible to many restaurant and shopping area. Staffs are very friendly. Especially like the restaurant where the manager keeps the best quality and service.

dominique t, Guest Experience Manager at Grand Mercure Shanghai Hongqiao, responded to this review

Dear TripAdvisor user chungd123, We were thrilled to read your five-star review of our hotel. Your invaluable comments are very important to us as they allow us to maintain the high standards of quality, service and comfort for which Grand Mercure Shanghai Hongqiao is renowned. We hope to have the pleasure to welcome you again. Dominique Guest Experience Manager qam@grandmercure-hongqiao-shanghai.com

Jacobwong 2015/08/25
« Stay okay »

Premises having some tear and wear. Services and attitude of servicing staff were still good. Still good as a member price stay in. Premises is a bit remote and not easy to travel around with public transportation. Very hard to get taxi.

dominique t, Guest Experience Manager at Grand Mercure Shanghai Hongqiao, responded to this review

Dear Jacobwong, Thank you for your review. We are happy to hear that our services and attitude met your expectation. I have already passed your comments to our staff as encouragement for better servicing our guests. Regarding hotel location, it is near 2 metro stations easy accessible by 12 minutes walk or 2 minutes by bus. As for Taxi, during peak hours and raining days it is indeed very difficult to grab a taxi. In order to get the best itineraries I recommend you to ask our Concierge team who would be more than happy to assist you. I hope to welcome you again in the near future and see our improvement. Kind regards, Dominique Guest Experience Manager qam@grandmercure-hongqiao-shanghai.com

davestl0uis 2015/03/27
« great value, exceptional service »

This is my favorite business hotel in Shanghai. I stay there 3-4 times per year for usually 7-10 days per stay. Great value for money. the street it's on has all the amenities for a business traveler for banks, c-stores, restaurants and bars. Staff here is exceptionally friendly and provides great personalized service.

dominique t, Guest Experience Manager at Grand Mercure Shanghai Hongqiao, responded to this review

Dear davestl0uis, We were thrilled to read your five-star review of our hotel. It is through feedback such as yours that we are able to maintain the quality of our service. Your kind words have been passed on to our team. This will certainly motivate them and us all to keep up the good work. We are so happy you enjoyed your stay and look forward to welcoming you back again. Dominique, Guest Experience Manager

FC T 2014/11/25
« Comfortable & Away from City Centre »

Stayed 4 nights. Room are very spacious and comfortable. Check-in & out was fast and efficient. 15 minutes walk to the nearest subway station and convenient shop is across the hotel and also Starbucks is nearby. The hotel is located away from the city, less than 30 minutes from City Centre by taxi during non peak hours and paid RMB45 per ride. Will definitely stay here again.

gmhongqiao, General Manager at Grand Mercure Shanghai Hongqiao, responded to this review

Thank you for your comments. We are pleased to know that you enjoyed your stay. We wish to welcome you again in the near future!

Sung K 2014/08/25
« nice room nice breakfast »

I stayed 1 night in studio suite and the room was perfect. In walking distance (5min), there are market to purchase foods and also casual restaurants. Hongqiao airport is less than 10min by taxi and it is very convenient to stay if you use this airpot. Staffs are terrefic! I would stay in this hotel again if I use Hongqiao airport. Thanks for all staffs!

gmhongqiao, Guest Relations Manager at Grand Mercure Shanghai Hongqiao, responded to this review

Thank you for your comments. We are pleased to know that you enjoyed your stay. We wish to welcome you again in the near future!

Greg B 2014/08/23
« Mouldy Room »

I was disappointed with is hotel. My room had a very strong smell of mould and when the air on was used it made the whole room wet with condensate. I had thoughts of legionaries disease whilst staying there, and yes I got terribly sick just before departure. This is one to miss!

gmhongqiao, General Manager at Grand Mercure Shanghai Hongqiao, responded to this review

Thank you for your comments. We are pleased to know that you enjoyed your stay. We wish to welcome you again in the near future!

Lily A 2014/08/02
« value for money »

We've a great stayed at the hotel. Good location, easy to move about. There are many eateries around. The mrt is near by. Walking distance to one of the big shopping mall. And Hongqiao airport. I would definitely recommend to anyone going to Shanghai.

gmhongqiao, Guest Relations Manager at Grand Mercure Shanghai Hongqiao, responded to this review

Thank you for your comments. We are pleased to know that you enjoyed your stay. We wish to welcome you again in the near future!

Alex K 2014/07/24
« Great location, better service! »

Location is great! Walking distance to shopping mall, people square and restaurants. Besides that the hotel has a great service level! Staff is highly knowledgeable and find a way to give you what you need. I have been using same hotel for last 4 years in Shanghai.

gmhongqiao, Guest Relations Manager at Grand Mercure Shanghai Hongqiao, responded to this review

Thank you for your comments. We are pleased to know that you enjoyed your stay. We wish to welcome you again in the near future!

im0g 2014/02/09
« Excellent Service »

I enjoyed my stay in Grand Mercure Shanghai Hongqiao very much. Very comfortable in quiet safe neighbourhood, with a very good hotel concierge, I would definitely recommend this hotel to my friends. I especially appreciate Front Desk Manager Judy Zhu's kind assistance during our stay, my family and I have a warm and memorable experiences. Thank you for your wonderful service!

gmhongqiao, Manager at Grand Mercure Shanghai Hongqiao, responded to this review

Dear im0g, Thank you for sharing your review. We are much pleased to learn that you have enjoyed your stay with us. We look forward to welcoming you and your family back soon.

Cha2647 2013/11/27
« not bad but internet was very slow »

This is the third time I have stayed in this hotel basically its pretty nice with good value the room is comfortable enough to relax and the room is pretty big comparing to other hotels in Shanghai however there are two things I am not happy with first is the internet speed, although the wi-fi free but the its very slow much slower than other Grand Mercure in Shanghai, even worse that most of the hotels that I have stayed second, when I checked out at 12, I had to wait 30 min in line there were so many people waiting but only 3 people at the reception to help and obviously they werent very efficient

gmhongqiao, pr at Grand Mercure Shanghai Hongqiao, responded to this review

Dear Cha2647, Thank you for letting us know about internet speed. We are now taking some actions to improve it. For check out efficiency, we will reinforce training to our staff, and at the same time, we will arrange more manpower during peak hours. However, we are happy to see that you had a good stay with us. We always try our best to provide better service to all our guests. We hope to welcome you back in the future. Best Regards, Grand Mercure Shanghai Hongqiao

Quentin L 2013/11/22
« Personal trip »

Friendly check in service. Room is too small and kind of old. The staffs with black jacket in the lobby were kind of useless. They just hanged around there when there are busy check out customers lining there.

gmhongqiao, ecommerce at Grand Mercure Shanghai Hongqiao, responded to this review

Dear Quentin L, We are happy to see that you had a friendly check-in. we are always looking to have the best services. For the staff in black jacket you mentioned, we will enforce our training to make sure those staff in the lobby area are helpful during the peak hours. Regarding rooms, we will plan to do some touch-up and upgrade for next year. We hope to welcome you back in the future. Best Regards, Grand Mercure Hongqiao Shanghai

dshogren 2013/11/14
« Busieness trip to Shanghai »

The Grand Mercure is my home away from home when I travel to Shanghai several times a year. The staff is great, the rooms are nice and spacious, breakfast buffet is awesome. The neighborhood is also very convenient. Several shops and restaurants in walking distance. The location in Hongqiao is also very centrally located to my customers in Shanghai and is close to Hongqiao airport and rail station for domestic travel.

gmhongqiao, pr at Grand Mercure Shanghai Hongqiao, responded to this review

Thank you for staying with us and sharing with us the comments. We are much pleased to learn that you have enjoyed your stay with us. We will continue to make our efforts in order to keep an excellent service. We hope to welcome you back soon. Best regards.

shaneinbeijing 2013/09/11
« location is good »

I stay at this hotel in Shanghai most of the time bceause the location is good in the middle of Hongqiao Development Zone and the room got a kitchen and laundry machine. And it is surrounded with many restaurants and convenient stores. And taxis are easy to get.

Cricket911 2013/09/10
« Nice hotel, but don't Use The Website »

Great hotel, clean and centrally located. Be careful, though, because the website is a third-party service, and the hotel disclaims any responsibility for their services. I ended up being double booked and double billed. Grand Mercure said "too bad" and gave me a number to call.

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