Hotel - ibis Singapore on Bencoolen
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Ibis Hotel Hotel

ibis Singapore on Bencoolen Hotel

170 Bencoolen Street 
189657  SINGAPORE
SINGAPORE

6,258 reviews
TripAdvisor Rating Based on 6,258 reviews
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From 138.00 SGD Non member rate
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Languages spoken at the hotel
    • Chinese Mandarin
    • German
    • English
    • French
    • Russian
  • Reception open 24 hours a day

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Languages spoken at the hotel
    • Chinese Mandarin
    • German
    • English
    • French
    • Russian
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying, Nearby)
    • Laundromat (Paying)
    • Shoe shine machine
  • Currency exchange

Catering

  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 3 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

The new Sweetbed by ibis bedding offers you the ultimate in sleeping comfort by providing bedding that is wonderfully comfortable on every level: microfiber pillows and bolsters, soft large duvet and comfy topper.

  • 538 rooms
  • 504 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 29 connecting rooms
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our customer reviews for ibis Singapore on Bencoolen

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 6,258 reviews
michelw537 2017/04/19
« 2 Swiss friends in Ibis Singapore »

Rooms were clean and good. Towels were changed by request. Late check-out snd room service available. Good location close to MRT, Clarke and downtown is close as well. Hotel is good value for price & friendly staff.

chandra_dwi88 2017/04/16
« Spechless »

I wish all budget hotel can see how Ibis Bencoolen do their business. I have stay at the hotel about 8-10 times, and everytime I stay, I see some improvement of the hotel. It just 3 star budget hotel, but the team at Ibis Bencoolen put their heart to make Hotel better and better. When you book on budget hotel, you have bed and breakfast on mind, but this hotel at different league, I can say best budget hotel i ever stay! I notice some different of the hotel, i think it just improvement in last 30 days, a big screen for guest information at the lobby, and some decoration at 12th floor, is it unofficial premier floor ? :) This stay is so perfect and so happy with the service, come to the hotel and Mr. Eric welcome me to the hotel and he remember my name, even better at my room there's a welcome letter from GM of the hotel, Mr. Ben Patten, its a nice touch from the hotel. but i miss the macaroon :)) hahaha from handy phone, free use of ezlink, free use of bicycle, welcome drink including alcohol, fitness, laundrette, parking lot, bus stop at front, free flow coffee tea for gold/platinum guest, and hospitality room for taking shower if we check out in the morning but still in town before catching flight out of singapore. Surely a benchmark for any budget hotel.

ibisBencoolenSG, Quality Services at Ibis Singapore on Bencoolen, responded to this review

Dear chandra_dwi88, It is an absolute pleasure to be read your generous compliment on the hotel's services and hospitality displayed by the team, in particular, our Duty Manager - Eric and General Manager - Mr. Ben Patten. I will definitely share your comments with all our staff. This will definitely encourage the team to spur with greater heights in enhancing our guest experience. I'm also glad to read that you enjoyed the use of our extra amenities offered for the convenience of travelling in Singapore. Thank you for being a loyalty member of Le Club AccorHotels and choosing to stay with us. We certainly look forward to welcoming you back for another pleasant stay! Feel free to contact us should you require any further assistance in planning your next visit, we're happy to help! Kind regards, Sharlene - Quality Services

OleSolskjaer20 2017/04/12
« Value for money! »

I had an enjoyable stay at ibis on Bencoolen. Everything was good except that I found some instant noodle leftover in the kettle. Possibly from the previous guest. I didn't manage to inform the housekeeper to change. Anyway keep up the good work!

ibisBencoolenSG, Quality Services at Ibis Singapore on Bencoolen, responded to this review

Thank you for sharing your positive feedback, OleSolskjaer20! We are happy to learn that your overall stay was up to your expectation, in relation to our location, accommodation comfort and services. Rest assured we are working with our Housekeeping Manager to improve on the area highlighted by re-training our staff for a better guest experience in the future. It has been a pleasure hosting you and we hope to have the same opportunity whenever you are visiting, Kind regards, Sharlene - Quality Services

Ishan A 2017/04/09
« Nice & Plesent Stay »

Room was well enough for a couple. Clean and tidy with all the facilities. Walking distance to the Rochor MRT Station and other public transport. Friendly staff made it a Plesent stay for us. Really happy and will recommend to others

ibisBencoolenSG, Quality Services at Ibis Singapore on Bencoolen, responded to this review

Thank you for your warm recommendation for ibis Singapore on Bencoolen, Ishan A! I am elated to hear that you had a comfortable stay with us in relation to the cleanliness of our room and bedding comfort. We are glad that you have experienced the efficiency and friendliness of our staff, making it a pleasant stay for you! I'm sure you had a great time here in Singapore, and we definitely look forward to your soonest return! Kind regards, Sharlene - Quality Services

tokyorev 2017/03/29
« Business Trip @ Ibis Bencoolen »

I always like the hotel's friendly and attentive staff who always make you feel welcome. If you have any problem with room, just give them a call or visit them at the lobby, they would settle it swiftly.

ibisBencoolenSG, Quality Services at Ibis Singapore on Bencoolen, responded to this review

Dear tokyorev, Thank you for choosing to stay in ibis Bencoolen on your recent trip to Singapore. We are pleased to learn that our friendly hospitality has left you with a great impression. It is our absolute pleasure to be able to assist and take care of our guest needs and request in making a comfortable stay. We're happy to welcome you back anytime for an even better experience with the extra benefits we have implemented! Feel free to contact us for any assistance, we're here to help! Kind regards, Sharlene - Quality Services

adihusada 2017/03/24
« Room is clean »

Room is clean, and the staff were good... Location is okay, near to sevel and station The room is small, but it's okat since it clean.... So recommended hotel.. Oh my God 200 chars is so long, why did you put 200 for minimum

ibisBencoolenSG, Quality Services at Ibis Singapore on Bencoolen, responded to this review

You're so funny, adihusada! Thank you for taking time in writing us a review here on TripAdvisor. We are glad that your overall stay was an enjoyable one and that our team had extended their warmth and hospitality during your stay. To make your next stay even better, we have extra benefits implemented such as the 3G 'handy' Smartphone with free unlimited data roaming and calls to 27 selected countries; making sure you'll stay connected 24/7. We appreciate your warm recommendation and we can't wait for your soonest return! Kind regards, Sharlene - Quality Services

David H 2017/03/18
« Central »

Once again a very relaxed couple of days right next to Bugis street.The Accor Club gold card has great benefits,a free smart phone to use while staying at the hotel as well as two free drinks and free wifi.

ibisBencoolenSG, Quality Services at Ibis Singapore on Bencoolen, responded to this review

Many thanks for your loyalty, David H! We're honoured to be able to host you in our hotel, and it is great to learn that you had a relaxing holiday with us. Did you try our the local dishes around the proximity of the hotel? My favourite's the Fried Hokkien Mee which you can try at Albert Food Centre on your next visit; do let me know what you think about it! We absolutely look forward to having you on your next visit in Singapore. Kind regards, Sharlene - Quality Services

castror100 2017/03/17
« First Visit to Singapore »

Hotel location is central - walking distance to most points of interest, the bed was very comfortable, check in and out was a breeze. We were however disappointed to find no wash rags in neither of the three bath rooms we occupied, we were not surprised because we have just stayed in another IBIS Hotel in New Delhi, and when I ask why there are no wash rags in the bathrooms they told me it is something we have to ask. Seriously, this is a basic item should never have to ask for it!

ibisBencoolenSG, Quality Services at Ibis Singapore on Bencoolen, responded to this review

Welcome to Singapore, castror100! I'm glad to read that you loved the central location of our hotel with easy accessibility to the city and attractions! As part of our sustainable initiatives, we only provide additional bathroom amenities upon request. Nevertheless, we appreciate your constructive feedback and we will continuously strive to work towards a better guest experience. Thank you for choosing to stay with us, we hope to welcome you back in the future! Kind regards, Sharlene - Quality Services

Anncredble 2017/02/21
« Love coming back here »

Always love coming back to Singapore, especially when staying at Ibis. Over the years, it's become like a second-home and the staff are amazing and always cater to our requests. Location is perfect, with access to MRT's close by, Albert St Hawker Centre, 7-11 next to the hotel, walking distance to Little India and Arab St among other places. The rooms are decent sized with the beds being upgraded. Bathroom amenities are simple yet you can request for other things. Thank you Ibis on Bencoolen and hope to see you again soon.

ibisBencoolenSG, Quality Services at Ibis Singapore on Bencoolen, responded to this review

Dear Anncredble, So happy that you have found us and never letting go since your first stay with us! We're glad that the consistency of our services and hospitality had catered to your needs well throughout these years; making us your second home here in Singapore. We are absolutely looking forward to your soonest return and let us know if there's anything we could do, we're here to help! Kind regards, Sharlene - Quality Services

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