Hotel - Mercure Stratford upon Avon Shakespeare Hotel
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Mercure Hotel

Mercure Stratford upon Avon Shakespeare Hotel

Chapel Street 
CV37 6ER  STRATFORD UPON AVON
UNITED KINGDOM

1,706 reviews
TripAdvisor Rating Based on 1,706 reviews
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From 89.00 GBP Non member rate
From 84.55 GBP Member's rate Members’ Rate, join while you book
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Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public outdoor parking (Paying)
  • Pet allowed 10  GBP
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public outdoor parking (Paying)
  • Pet allowed 10  GBP
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing

Catering

  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 1 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

The hotel offers 78 individually named bedrooms including doubles, twins and junior suites with either a four-poster or king-size bed.

  • 78 rooms
  • 78 non-smoking rooms
  • 10 family rooms
  • 2 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Emergency exit map
    • Air Cooling System
    • Trouser press in room
    • Safe deposit box in room
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Telephone
    • Crib on request
    • Printer
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

Our customer reviews for Mercure Stratford upon Avon Shakespeare Hotel

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 1,706 reviews

Alan C 2017/03/08
« Lovely Hotel »

Unusual and picturesque hotel perfectly located in the centre of town. Very clean and friendly. We were in the old part which is extremely attractive. Upgraded to a mini-suite which is very roomy. Loved the four-poster bed.

James L, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this review

Dear Alan C Thank you very much for the positive review and delighted you enjoyed the hotel and the 4 poster room so much. Come back soon! Best wishes James Lys

Anna T 2017/02/23
« Excellent hotel »

Really enjoyed our stay. Great location right in the centre of town. Excellent and attentive staff. Lovely clean rooms with excellent amenities. We were able to get the four poster bedroom as an upgrade.

James L, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this review

Dear Anna T Very pleased to learn that you enjoyed your stay so much, and especially to read the nice comments about the staff - thank you. We have several 4 poster rooms which guests always enjoy, so come back soon and experience one again! Best wishes James Lys

L4295VDkevind 2017/02/15
« Excellent service as standard »

Car malfunctioned so didn't arrive until 2 in the morning. Night porter checked car park for space and came out in the rain to unlock the gates. Beautiful room. In the morning couldn't move the temperature gauge on the shower, mentioned to the cleaner on the way to breakfast. Problem resolved by the time we returned to our room. Staff checked later to see whether we were happy with the shower. Through out our stay ALL staff were friendly and nothing was too much trouble. Will certainly visit again in April

James L, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this review

Dear L4295VDkevind I was very pleased to learn of the team's response to your shower problem, and also to read how happy you were with the hotel staff in general - thank you for taking the time to write. We look forward to welcoming you back in April! Best wishes James Lys

davidaG2466ZG 2017/01/28
« Pleasant but some grumbles »

Room was comfortable and breakfast was good. However, the bathroom was very cold and the shower on both mornings was only tepid. Although it was a cold weekend, the hotel heating system should be able to cope. Double glazing the bathroom would help. I would also expect the hotel's hot water system to cope with the number of guests having showers at the same time - other hotels manage it!

James L, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this review

Dear davidaG2466ZG I was sorry to learn about your problems with the hot water during your stay - thank you for highlighting these and I will definitely look into it - as you say, our system should easily be able to cope with it. I am very pleased to note that you found your room comfortable and enjoyed your breakfast. I very much hope that we will be welcoming you back soon. Best wishes James Lys

pat3832 2017/01/27
« Get together »

Lovely stay - hotel great central position, friendly helpful staff along with good quality rooms. Breakfast was very good served at a great time to accommodate relaxing weekend. Overall a great enjoyable stay

James L, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this review

Dear pat3832 I was very pleased to read that you enjoyed your get together so much! Thank you very much for your kind comments - especially about the staff - and I hope you will be returning soon! Kind regards James Lys

Helen R 2017/01/23
« The Shakespeare »

A return trip. It was good to see the manager at such a high profile. He was friendly and helpful. The Privelege room was comfortable and clean. I would suggest that the breakfast could be improved. A better selection of fruits and yoghurts as well as menus on the tables offering dishes which could be available. Also, it would be beneficial to the overall ambience if trays used by guests were removed more quickly from the corridors.

James L, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this review

Dear Helen R Thank you for your comments and glad you both enjoyed your return trip. Comments regarding breakfast are noted - thank you - and we are currently working on improvements which you can see for yourself on (hopefully!) your next stay. I look forward to welcoming you both back Kind regards James Lys

Ian S 2017/01/03
« All Front »

The frontage of this hotel is its selling point. You really feel like you are stepping back in time. Unfortunately the inside lacks the same charm. Yes, you have yards of oak panelling with large open fires, however, you need some one in charge of keeping the fires well tended. The whole of the reception area and bars were cold on the first evening of our stay. The bars are rather oddly situated with the smaller one being closed as soon as we were served our first drink. The bedroom was warm and cosy and we had a good nights sleep. The position of the hotel is good as it is right in the middle of Stratford. It is also a very short walk to an excellent restaurant across the road, Edward Moon, well worth a visit.

James L, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this review

Dear Ian S Thank you for your comments and I am sorry that our large open fires were not being well tended. We are currently reviewing our Quill Bar closing times and it could well be that we remain open midweek until 11.30pm, which is the case at weekends. Our other bar is always open until 11pm. I hope to welcome you back soon. Best wishes for a happy 2017! Regards James Lys

amcartwright99 2016/11/01
« Business stay »

Stayed here recently on a business stay.when I arrived I was greeted with a wam welcome and because I am a platinum member got an upgrade to a suite.Room was big and bed very comfortable had a great nights sleep.Didnt use the restaurant but used the room service which was great and the food was excellent.already booked my next stay for early December for two nights

James L, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this review

Dear amcartwright99 Delighted to read your comments (naturally!!) - thank you very much for the great feedback. See you in December! Best wishes James Lys/General Manager

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