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Mercure Sheffield St Paul's Hotel and Spa - hotel reviews in Sheffield
Hotel code: 6628
Accorhotels.com customer reviews in partnership with TripAdvisor
"Wedding night!"
11th May 2012, sampeel69, Sheffield, United Kingdom
Great view of the Peace Gardens where we had our wedding photos taken. Lovely room and just what we needed after a long day! The staff were great. Two minor bugbears - the fridge lights were on but it wasn't chilling and the bottles of beer we ordered didn't come with a bottle opener (I got the tops off with a screw driver in the end!). I should of course have told the staff, but we were kinda busy!
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Management responseThank you very much for taking the time to write a review following your Wedding Night Stay at St Paul's. I am sorry that you didn't receive a bottle opener but am pleased to read you did manage to open the bottles! May I also congratulate - albeit a little late - and wish you well for the future. Best Regards Luisa Esposito General Manager
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"Great location"
17th April 2012, Snookerfan888, London, United Kingdom
Lovely hotel right in the heart of the city. very friendly and helpful staff and nothing was too much trouble. Spotlessly clean.
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Management responseThanks for your review. I’m glad you had a good stay with us at Mercure St Paul’s in Sheffield and I hope to see you on your next trip. Kind regards, Luisa Esposito General Manager
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"March 2012"
6th April 2012, Cambridge, United Kingdom
Excellent. Only gripe is that the room was too hot and no window could be opened. Turned the air con to max but still was uncomfortable to sleep.
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Management responseThank you for your kind comments and compliments – I am delighted that you enjoyed yourstay and look forward to welcoming you back again soon. Kind regards, Luisa Esposito
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"Highly recommended"
3rd April 2012, Angela1234550, Grimsby, United Kingdom
I booked this hotel for my daughter's 21st. She stayed over with a friend whilst going to watch Drake at the arena. When she arrived she had experienced difficulty in finding a place to park and even locating the hotel (I did warn her about Sheffield's love of trams and traffic wardens). She left the car in a side street and a gentleman in reception sorted everything from there, located the car, valet parked it, free drink vouchers to ease her pain!! It just got better from then on; a free glass of champagne when they visited the bar for her birthday, a wonderful meal in the restaurant and ready for their night out. Breakfast was a joy. A great night and wonderful patient service.... THANK YOU.
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Management responseThanks for your review. I’m glad you had a good stay with us at Mercure St Paul’s in Sheffield and I hope to see you on your next trip. Kind regards, Luisa Esposito General Manager
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"Fantastic hotel"
28th March 2012, London
Stayed at the hotel for one night and upgraded to a suite for an extra £20, the suite was huge and had great views of the city. The room was very modern and the bed was very comfortable. The free thermal spa facilities were very clean. Staff at the hotel were extremely friendly and they really made you feel welcome. Breakfast had an excellent buffet with everything you could ask for. We will definitely be staying again as we had such a lovely time.
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Management responseThank you very much for your review. I am delighted that you enjoyed your visit at Mercure St Paul’s in Sheffield. I look forward to welcoming you back soon. Kind regards, Luisa Esposito General Manager
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"Decent high quality hotel in a convenient location"
25th March 2012
Hotel rooms are a decent quality and spacious. The pool and Gym is equally of good quality.The only issues I had is that in some rooms the air conditioning barely works, and there is a lack of convient power sockets in the room.However, for the price charged I have no issue with recommending this hotel especially given how close it is to the train station.
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Management responseThank you for your very kind words. They are very much appreciated and my team will be delighted to hear that you enjoyed yourselves in Sheffield. I look forward to welcoming you back at Mercure St Paul’s in Sheffield. Kind regards Luisa Esposito General Manager
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"spacious, modern, good views and right in the centre"
13th March 2012, London, United Kingdom
Lovely large room -right by the lift but rooms seem to be well soundproofed. View over the winter garden to the hills beyond Sheffield. Large lobby/bar with comfortable seating. Friendly and helpful staff.Paid for room only and had breakfast nearby.Very short walk from the theatre and concert hall, only 5 minutes from the station.Only criticism is the air-conditioning [in Yorkshire? In March?!] Found the room rather too warm and you can't open a window.
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Management responseThank you very much for your review. I am delighted that you enjoyed your visit at Mercure St Paul’s in Sheffield. I look forward to welcoming you back soon. Kind regards, Luisa Esposito General Manager
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"Mercure Sheffield"
24th February 2012, Belflyer1, Brüssel, Belgien
Very nice hotel with excellent staff, great facilities and a central location and a good price - we had a suite with a great view over the city - breakfast was great if a little priceyThe big letdown is the parking - GBP 23 per night for valet parking and the nearest public parking is a good walk away - the valet service is greatr but it stings to pay 23 pounds for the parking after getting a decent room rate Great hotel if you're not travelling with a car and don't need to park
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Management responseThank you for your very kind words. They are very much appreciated and my team will be delighted to hear that you enjoyed yourselves in Sheffield. I look forward to welcoming you back at Mercure St Paul’s in Sheffield. Kind regards Luisa Esposito General Manager
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"Excellent facilities at Mercure"
13th February 2012, London, United Kingdom
Great room, huge bed.Very good breakfast.Really good gym, excellent sauna & steam room and a really good sized swimming pool.It's nice to stay at a city centre hotel with a pool where it is possible to actually swim proper lengths.
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Management responseThank you for your very kind words. They are very much appreciated and my team will be delighted to hear that you enjoyed yourselves in Sheffield. I look forward to welcoming you back at Mercure St Paul’s in Sheffield. Kind regards Luisa Esposito General Manager
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"Comfortable "home" after long rink days!"
3rd February 2012, Dundee, United Kingdom
I stayed here during the European Figure Skating Championships. The thing that really stood out was the friendliness and attention to detail of the staff. They actually remembered who you were and could even tell me that my friend had already eaten breakfast without me asking!The hotel is situated in a lovely part of Sheffield adjacent to the winter gardens making it very bright and spacious. The Champagne bar was cosy and the food pretty good for a chain hotel. There is also a nice Italian across the road that many of the skaters also ate at. Rooms were nice and spacious although my shower could have been more powerful.Only complaint is the charge for wifi. Why can this not be included? Overall a very comfortable base.
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Management responseThank you very much for your review. I am delighted that you enjoyed your visit at Mercure St Paul’s Hotel and Spa in Sheffield . I look forward to welcoming you back soon. Kind regards, , Luisa Esposito General Manager
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"Weekend in Sheffield"
2nd February 2012, London, United Kingdom
Overall the hotel was very good if just a little disorganised. The breakfast was a little chaotic as the room isnt quite big enough for the hotel during busy periods. This meant waiting in the seats outside, however because there was not always people welcoming guests for breakfast other guests walked straight through and claimed the tables being cleaned! The wi-fi was not able to be accessed in the room despite being given two codes - I also overheard other guests complaining about this. These negatives, however, were nothing compared to the friendliness of the staff who went out of their way to make the stay a really good one - especially the restaurant staff who stayed open later than advertised to provide meals for quests returning from the Ice Skating Championships.
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Management responseThank you for your very kind words. They are very much appreciated and my team will be delighted to hear that you enjoyed yourselves in Sheffield. I look forward to welcoming you back at Mercure St Paul’s in Sheffield. Kind regards Luisa Esposito General Manager
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"St Paul's Hotel and spa"
29th January 2012, Lincoln, United Kingdom
Had a great stay at this hotel it was very clean all the staff were extremely helpful and happy in their work Leisure facilities were good Room had everything we needed the only downside was my husband found the bed really uncomfortable but would definately stay again
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Management responseHappy to hear that you enjoyed your stay at Mercure St Paul’s in Sheffield I look forward to your next visit. Kind regards, Luisa Esposito General Manager
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"Tried it once"
23rd January 2012, Liverpool, United Kingdom
Very nice looking hotel and very spacious public areas. The spa especially is worth a visit.Breakfast service was very slow and limited choice if you had breakfast after 8 on the cold selection.My room was on the first floor right next to the canopy which meant when it rained it was like being in a tin can. The room was very spacious with a loovely view over the gardens but the lighting was atrocious for working and reading.Glad I stayed and glad I did not pay full price as it was a winter deal. Will I stay again no back to the Novotel next door it winds hands down.
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Management responseI am sorry that on this occasion you were disappointed with your stay at Mercure St Paul’s in Sheffield . I treat all feedback with the utmost seriousness and please be assured I will take the appropriate action to rectify the issues you raised. Kind Regards, Luisa Esposito General Manager
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"A good stay but not premier"
20th January 2012, Sheffield, United Kingdom
We stayed at the very central Mercure St Pauls. Take advantage of the parking deal with the NCP - 24hrs for £4.We choose to upgrade to a premier room and were expecting spectacular views, a kingsize bed, robes and slippers. The view was as promised, but any room above the third floor would offer just as good a view. We also expected a larger room but it seemed pretty standard. The robes and slippers were as promised, but twin beds made up with one sheet are not a kingsize bed!
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Management responseThank you for taking the time to write a review. I am pleased that you enjoyed your stay at Mercure St Paul’s in Sheffield and look forward to seeing you again in the near future. Kind regards, Luisa Esposito General Manager
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Hotel address
119 Norfolk streetS1 2JE SHEFFIELD
UNITED KINGDOM
How to reach the hotel
GPS :N 53° 22' 49.64'' W 1° 28' 6.29''
Contact the hotel
- Tel. (+44)114/2782000
- Fax. (+44)114/2782013
- H6628@accor.com
