Hotel - Mercure Exeter Southgate Hotel
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Mercure Hotel

Mercure Exeter Southgate Hotel

Southernhay East 
EX1 1QF EXETER
UNITED KINGDOM

1,819 reviews
TripAdvisor Rating Based on 1,819 reviews
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Mercure Exeter Southgate Hotel

Mid-scale hotel for business trips or leisure

The Mercure Exeter Southgate Hotel is a contemporary 4-star hotel and supremely located in the heart of Exeter. Within walking distance to all the main attractions and the city centre, the Exeter Southgate Hotel is perfect for a city break. Whether you are coming for business or for leisure, the Southgate Hotel will cater for you with meeting and conference rooms. Enjoy yourself at the Spa with heated pool, sauna and fitness room when you visit Exeter with us, Parking charged at 12GBP per day

The hotel neighbours the cathedral, the shopping areas of Princesshay, Bedford Square and the historic quay. The location is perfectly situated for short breaks and en-route to Cornwall. The hotel is also extremely near an 18-hole golf course .

Hotel extras

The hotel is open 24/7, catering for young children and disabled guests. The hotel has some of the largest and most flexible meeting facilities in the city, welcoming up to 120 people. The use of the car park incurs a daily charge of GBP 12.

This hotel is PLANET 21 Gold
PLANET 21 programme

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed internet
    • Wi-Fi in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Indoor heated pool
  • Breakfast

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed internet
    • Wi-Fi in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Beauty salon
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Jacuzzi
  • Golf course 18 holes  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24hours
    • Opening hours : Week-end 24hours

Business services

  • 9 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Hotel - Mercure Exeter Southgate Hotel

Southernhay East
EX1 1QF
EXETER
UNITED KINGDOM

Tel: (+44)1392/412812
Fax: (+44)1392/413549

Check-in from 14h00
Check out up to 12h00
Access and transport
  • BRISTOL At 108km / 67.11 miles
  • EXETER INTERNATIONA At 10.3km / 6.4 miles
  • PLYMOUTH/ROBOROUGH At 73.5km / 45.67 miles
  • M5 JUNCTION 29 At 6.6km / 4.1 miles
  • EXETER CENTRAL At 0.97km / 0.6 miles
  • EXETER ST DAVID'S At 2.3km / 1.43 miles

GPS : 50.720332, -3.528424

Our rooms

The hotel's 156 bedrooms offer guests a range of accommodation options including classic, privilege, suite, interconnecting and 7 accessible rooms. All bedrooms are non-smoking and have WIFI access, room service & flat-screen TV.Every bedroom is in line with 4-star standards but our rooms also offer particularly inspiring views over the city, including Exeter Cathedral, historic Southernhay and distant glimpses of the Devon countryside.

  • Classic Double or Twin Guestroom
    Classic Double or Twin Guestroom

    Classic double rooms with en suite facilities, baths on request. Rooms are furnished with a modern and contemporary feel and are equipped with TV, telephone, tea & coffee making facilities plus free WIFI access.

  • Mercure Privilege Guestroom
    Mercure Privilege Guestroom

    Privilege Rooms with a modern & contemporary design. Rooms include TV, newspaper, climate control & free WIFI, safe, a selection of soft drinks plus bathrobe, slippers, en suite facilities & full range of exclusive toiletries.

  • Executive Suite
    Executive Suite

    Suite have a modern & contemporary design. Rooms include newspaper, climate control & free WIFI, safe, a selection of soft drinks plus bathrobe, slippers, bathroom with roll top bath, walk-in shower & full range of exclusive toiletries.

  • Standard Room with 2 single beds
    Standard Room with 2 single beds

    Classic twin rooms with en suite facilities providing bath & shower. Rooms are furnished with a modern and comfortable feel and are equipped with climate control, TV, telephone, tea & coffee making facilities plus free WiFi access.

  • Classic Family Guestroom
    Classic Family Guestroom

    Classic family rooms are spacious modern bedrooms and include flat-screen TV and WIFI. Each room has a double bed, sofa bed or z bed as well as en-suite facilities. Climate control in each room. 2nd child on roll-away bed available on request.

  • 156 rooms
  • 156 non-smoking rooms
  • 7 rooms for people with reduced mobility
  • 21 family rooms
  • 46 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Airconditioning
    • Radio in room
    • Crib on request
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Telephone
    • Direct dial telephone
    • DDI - Direct Dialing In
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

THE GATE HOUSE Restaurant
Dinner 18:30 - 21:30
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

THE GATE HOUSE Type of cuisine: Regional


Our chef Mr Damian Martin welcomes you in our Gate House Restaurant. Guests can enjoy contemporary British cuisine including locally sourced meat and fresh seafood.

Find out more and book
LOUNGE BAR & TERRACE Bar
Photo non contractuelle / Strictly non binding
Midday
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Evening
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

LOUNGE BAR & TERRACE


The lounge bar and Terrace are open all day, for a drink or for a light meal. 24 hour room service is also available.

See all our restaurants and bars

Your meetings and events

Mercure Exeter Southgate Hotel Meeting Room

Our meeting rooms


  • Number of meeting rooms: 9
  • Maximum size: 178 m2
  • Maximum capacity: 150
  • Maximum banquet capacity: 120

Our customer reviews for Mercure Exeter Southgate Hotel

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating 4.0/5 Based on 1,819 reviews

nathaliemO713IP 2016/11/27
« As Expected »

As expected for a Mercure. It is really clean. I loved the Christmas decoration. Evening food was ok. Breakfast really nice. Wished the £12 parking was included in the room price. When booked the booking came back as 2 single beds and was disappointed as being on my own I still like a double bed.

MercureExeterGM, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear nathaliem0713IP, Thank you for your review and feedback which is gratefully received. I'm pleased you had an enjoyable stay with ourselves and hope we can have the pleasure of welcoming you back to the Southgate again soon. Kind Regards, David Hayden General Manager

joanna050 2016/11/21
« "Amazing stay" »

Stayed at the Mercure as a family of five the eve of our daughters wedding, the night of the wedding and then again a few days later following the evening reception at the weekend. From the minute we walked in, we were "Wow". The entrance is gorgeous, spacious and inviting. Having checked in online, it was a simple case of collecting room keys and up we went to our interconnecting rooms. We had a family room with a travel cot and a twin room. Both were lovely and spacious, very clean and comfortable. Very impressed to have a mini fridge in our rooms too. Very handy for extra milk that I always take along with me for Tea/Coffee and for keeping our cold drinks cold. All our beds were comfortable, hotel nice and quiet at night, lovely showers. Breakfast was "fantastic" totally spoilt for choice. The bread was "fresh bread as you'd get from a bakery, which was so nice to have, the hot cooked breakfast buffet was really nice and plentiful. A great selection of cereals, continental options, yoghurts, fruit, pastries. Tea and coffee pots brought to your table..... all the staff were fantastic and worked hard to please everyone and keep everywhere clean, tidy and well stocked. The BEST Breakfast we have EVER had at a hotel. I used the swimming g pool three times with our 3 year old, again the staff were so inviting and nice, we were given a fresh towel each every time when signing in. The pool was warm and very clean everywhere. The showers in changing room were so powerful, my toddler loved them and has never been so clean or had her washed so much in a week!! Absolutely perfect. We made a few requests ( champagne glasses to our room, a blanket for the travel cot, spare key when we couldn't find one, a taxi to be booked etc) which were dealt with so quickly and done happily by the staff. I cannot recommend this hotel enough, I honestly have enjoyed everything about our experience from booking to checking out. A few names, must get a mention for their friendliness, professionalism, welcoming smiles and interactivness with our whole family ( Adults, teen and toddler ) . These people especially made us feel very welcome and went out of their way to deliver a great service. Holly Ireland, Gemma, Steve and Jack.

MercureExeterGM, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear joanna050, Thank you for your review and feedback which is gratefully received. I'm delighted you had an amazing stay with ourselves and will be pleased to share your feedback with the team who I know will be encouraged by this. I hope we can have the pleasure of welcoming you back to the Southgate soon. Kind Regards, David Hayden General Manager

49anona 2016/10/13
« Weekend Break »

Good central location in Exeter. Staff, Rooms, Bar and Facilities excellent. Good selection at breakfast. Checking in and out quickly achieved. Good secure car parking. Close to most things to see and do in the area.

MercureExeterGM, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear 49anona, Thank you for your review and feedback which is gratefully appreciated. I was delighted to read you had a good weekend break with ourselves and hope we can have the pleasure of welcoming you back again soon. Kind Regards, David Hayden General Manager

Barry T 2016/10/02
« Comfortable. »

Great Reception Staff. The room was a bit cramped, with limited power points for chargers etc etc. There were also old-style power points (round pin) that serve no helpful purpose to visitors. Well-lit bathroom, good sink, good shelving space. Good breakfast. Paid Parking at GBP12 per day - Not so good.

MercureExeterGM, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Barry T, Thank you for your review and feedback which is gratefully received. I was pleased to read you had a comfortable stay with us and hope we can have the pleasure of welcoming you back again soon. Kind Regards, David Hayden General Manager

Ben W 2016/08/17
« Really Nice Hotel »

We stayed for two nights and used it as a base for our day trips in the South. Lovely hotel, very clean and the room was spacious and well appointed. The staff were very friendly and helpful. More than happy with the service and quality of breakfast.

MercureExeterGM, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Ben W, Thank you for your review and feedback which is gratefully received. I'm delighted you enjoyed your stay with us and hope we can have the pleasure of welcoming you back to the hotel in the near future. Kind Regards, David Hayden General Manager

M809EXrobb 2016/07/21
« Short Break »

3 day break central position walk most places. Nice quiet room good service let down final day breakfast was chaotic to say the least. Dinner menu In restaurant is very restricted easier to dine nearby

MercureExeterGM, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear M809EXrobb, Thank you for your review and feedback which is greatly appreciated. I'm delighted you had a good break with us and hope we can wlecome you back to the Southgate in the near future. Kind Regards, David Hayden General Manager

2016/07/17
« Not up to standard »

Our room was very dark, on a bright sunny day we needed to have all the lights on in order to see, the bathroom was fine although I was surprised to see the bath mat was badly frayed and full of holes - not what I expect from a hotel charging £205 a night for a standard room. We reserved dinner in the hotel and we given the set "Graduation Menu" as this was limited to one fish, one meat and one veg option none of which several of our party liked, we asked to see the a la carte menu and were told that other than the bar menu there was nothing else available. As a result we all chose to eat from the bar menu and were then again disappointed as several items we ordered were not available. All in all not up to Mercure standards. As we stayed in graduation week we expected the hotel to be busy but it really fell far short of the standards I would expect, not helped by the fact that the room prices appear to have been significantly increased for the week. I am happy to pay £205 a night if I get value for money but I do not feel this was the case for this stay.

MercureExeterGM, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Guest, Thank you for your review and feedback which is gratefully appreciated. Please accept my apologies that your stay was not up to the usual standard we pride ourselves upon. Please be assured I will follow up on the points you raise with the team to ensure they are addressed and improved upon. Kind Regards, David Hayden General Manager

geraint381 2016/07/15
« vist for Graduation »

Excellent service and friendly approach by staff - very helpful before hand too. The hotel was full due to University Graduation going on all that week but the staff found time to deal with all issues - well done.

MercureExeterGM, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear geraint381, Thank you for your review and feedback. I'm delighted you enjoyed your visit during graduation and hope we can have the pleasure of welcoming you back again in the near future. Kind Regards, David Hayden General Manager

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