Hotel - Mercure Exeter Southgate Hotel
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Mercure Hotel

Mercure Exeter Southgate Hotel

Southernhay East 
EX1 1QF  EXETER
UNITED KINGDOM

1,885 reviews
TripAdvisor Rating Based on 1,885 reviews
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From 63.00 GBP Member's rate Members’ Rate, join while you book
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Select your dates 70.00 GBP
Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Beauty salon
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Jacuzzi

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24hours
    • Opening hours : Week-end 24hours

Business services

  • 9 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

The hotel's 156 bedrooms offer guests a range of accommodation options including classic, privilege, suite, interconnecting and 7 accessible rooms. All bedrooms are non-smoking and have WIFI access, room service & flat-screen TV.Every bedroom is in line with 4-star standards but our rooms also offer particularly inspiring views over the city, including Exeter Cathedral, historic Southernhay and distant glimpses of the Devon countryside.

  • 156 rooms
  • 156 non-smoking rooms
  • 7 rooms for people with reduced mobility
  • 21 family rooms
  • 46 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Airconditioning
    • Radio in room
    • Crib on request
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Telephone
    • Direct dial telephone
    • DDI - Direct Dialing In
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our customer reviews for Mercure Exeter Southgate Hotel

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 1,885 reviews
Derrick W 2017/02/22
« Another great stay »

Staying at The Mercure is always a good experience. Friendly staff. Comfortable beds. Good food from the bar menu. Swimming pool. Close to the City Centre and the riverside. Would recommend for a city break to both families and couples.

737maryanni 2017/02/11
« Recent trip »

I recently stayed at the Exeter Southgate hotel and was very disappointed with the poor housekeeping standards of my superior room. There was a 2in thick rim of dust and debris around the perimeter of the room and every mirror, lamp and surface had a thick layer of dust enhanced with coffee cup rims on the bedside table. The mattress was reaching its use by date and even the mug and glass I used was left unwashed. The location and breakfast is good but they were the only positives, not impressed!

Amy G, Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear 737maryanni, Thank you for taking the time to share your recent experience of your stay. I am please that you were happy with the location and our breakfast offering but it is clear that there are some areas that require some re-training and re-focus so that we may better our serve our guests; thank you for bringing this to our attention. I do hope that we may have the opportunity to welcome you back to the hotel the next time you are visiting the area. Best wishes, Amy Gleadow Operations Manager

Amezeg 2017/01/04
« Christmas at the Mercure (Isca) »

So what was it like to spend Christmas at the Southgate Mercure, Exeter! This was our second year so we knew what to expect. In all honesty, to start with it was a little bit like snakes and ladders. We were not entirely happy with our basic ground floor room but found exactly the room we wanted on the third floor facing the Roman wall and bastion with an excellent view of the cathedral, all the bells and services you could expect or want at Christmas, along with excellent comfort, facilities and all the peace and quiet anyone could seek. The Mercure Administration could not have been more helpful and understanding in ensuring we found exactly what we were looking for. More generally and almost without exception, the hotel "teams" exceeded our expectations! High points for us were the friendliness, empathy and efficiency of the Administration, especially their help with a medical issue, the enthusiasm and encouragement of the Gym/Pool team, the excellent breakfasts which set you up for the day, along with bar snacks which were perfect in the early evening. Special thanks to cleaners for their hard work, speed and discretion and especially for the help given to me in getting the best results from our coffee machine. Exeter as always was a perfect shopping centre, five minutes away, full of very friendly people, never in a hurry, though it was certainly very busy at times, so much so that it made a pleasant change to visit the Cathedral Close, the City Walls and to wander by the river or to go for a bus ride. All in all a really restful break and very good value for money!

Amy G, Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Amezeg, Thank you for your review and feedback which is gratefully received. I'm delighted you had a great experience at the hotel and found the staff to exceed your expectations as our main focus is on trying to ensure our guests have a great experience when staying with us. I hope we can have the pleasure of welcoming you back again soon to the Southgate hotel. Best wishes, Amy Gleadow Operations Manager

nathaliemO713IP 2016/11/27
« As Expected »

As expected for a Mercure. It is really clean. I loved the Christmas decoration. Evening food was ok. Breakfast really nice. Wished the £12 parking was included in the room price. When booked the booking came back as 2 single beds and was disappointed as being on my own I still like a double bed.

MercureExeterGM, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear nathaliem0713IP, Thank you for your review and feedback which is gratefully received. I'm pleased you had an enjoyable stay with ourselves and hope we can have the pleasure of welcoming you back to the Southgate again soon. Kind Regards, David Hayden General Manager

joanna050 2016/11/21
« "Amazing stay" »

Stayed at the Mercure as a family of five the eve of our daughters wedding, the night of the wedding and then again a few days later following the evening reception at the weekend. From the minute we walked in, we were "Wow". The entrance is gorgeous, spacious and inviting. Having checked in online, it was a simple case of collecting room keys and up we went to our interconnecting rooms. We had a family room with a travel cot and a twin room. Both were lovely and spacious, very clean and comfortable. Very impressed to have a mini fridge in our rooms too. Very handy for extra milk that I always take along with me for Tea/Coffee and for keeping our cold drinks cold. All our beds were comfortable, hotel nice and quiet at night, lovely showers. Breakfast was "fantastic" totally spoilt for choice. The bread was "fresh bread as you'd get from a bakery, which was so nice to have, the hot cooked breakfast buffet was really nice and plentiful. A great selection of cereals, continental options, yoghurts, fruit, pastries. Tea and coffee pots brought to your table..... all the staff were fantastic and worked hard to please everyone and keep everywhere clean, tidy and well stocked. The BEST Breakfast we have EVER had at a hotel. I used the swimming g pool three times with our 3 year old, again the staff were so inviting and nice, we were given a fresh towel each every time when signing in. The pool was warm and very clean everywhere. The showers in changing room were so powerful, my toddler loved them and has never been so clean or had her washed so much in a week!! Absolutely perfect. We made a few requests ( champagne glasses to our room, a blanket for the travel cot, spare key when we couldn't find one, a taxi to be booked etc) which were dealt with so quickly and done happily by the staff. I cannot recommend this hotel enough, I honestly have enjoyed everything about our experience from booking to checking out. A few names, must get a mention for their friendliness, professionalism, welcoming smiles and interactivness with our whole family ( Adults, teen and toddler ) . These people especially made us feel very welcome and went out of their way to deliver a great service. Holly Ireland, Gemma, Steve and Jack.

MercureExeterGM, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear joanna050, Thank you for your review and feedback which is gratefully received. I'm delighted you had an amazing stay with ourselves and will be pleased to share your feedback with the team who I know will be encouraged by this. I hope we can have the pleasure of welcoming you back to the Southgate soon. Kind Regards, David Hayden General Manager

49anona 2016/10/13
« Weekend Break »

Good central location in Exeter. Staff, Rooms, Bar and Facilities excellent. Good selection at breakfast. Checking in and out quickly achieved. Good secure car parking. Close to most things to see and do in the area.

MercureExeterGM, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear 49anona, Thank you for your review and feedback which is gratefully appreciated. I was delighted to read you had a good weekend break with ourselves and hope we can have the pleasure of welcoming you back again soon. Kind Regards, David Hayden General Manager

Barry T 2016/10/02
« Comfortable. »

Great Reception Staff. The room was a bit cramped, with limited power points for chargers etc etc. There were also old-style power points (round pin) that serve no helpful purpose to visitors. Well-lit bathroom, good sink, good shelving space. Good breakfast. Paid Parking at GBP12 per day - Not so good.

MercureExeterGM, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Barry T, Thank you for your review and feedback which is gratefully received. I was pleased to read you had a comfortable stay with us and hope we can have the pleasure of welcoming you back again soon. Kind Regards, David Hayden General Manager

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