Hotel - Mercure Exeter Southgate Hotel
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Mercure Hotel

Mercure Exeter Southgate Hotel

Southernhay East 
EX1 1QF  EXETER
UNITED KINGDOM

1,859 reviews
TripAdvisor Rating Based on 1,859 reviews
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Mercure Exeter Southgate Hotel

Mid-scale hotel for business trips or leisure

The Mercure Exeter Southgate Hotel is a contemporary 4-star hotel and supremely located in the heart of Exeter. Within walking distance to all the main attractions and the city centre, the Exeter Southgate Hotel is perfect for a city break. Whether you are coming for business or for leisure, the Southgate Hotel will cater for you with meeting and conference rooms. Enjoy yourself at the Spa with heated pool, sauna and fitness room when you visit Exeter with us, Parking charged at 12GBP per day

The hotel neighbours the cathedral, the shopping areas of Princesshay, Bedford Square and the historic quay. The location is perfectly situated for short breaks and en-route to Cornwall. The hotel is also extremely near an 18-hole golf course .

Hotel extras

The hotel is open 24/7, catering for young children and disabled guests. The hotel has some of the largest and most flexible meeting facilities in the city, welcoming up to 120 people. The use of the car park incurs a daily charge of GBP 12.

This hotel is PLANET 21 Gold
PLANET 21 programme

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Beauty salon
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Jacuzzi

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24hours
    • Opening hours : Week-end 24hours

Business services

  • 9 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Hotel - Mercure Exeter Southgate Hotel

Southernhay East
EX1 1QF
EXETER
UNITED KINGDOM

Tel: (+44)1392/412812
Fax: (+44)1392/413549

Check-in from 14h00
Check out up to 12h00
Access and transport
  • BRISTOL At 108km / 67.11 miles
  • EXETER INTERNATIONA At 10.3km / 6.4 miles
  • PLYMOUTH/ROBOROUGH At 73.5km / 45.67 miles
  • M5 JUNCTION 29 At 6.6km / 4.1 miles
  • EXETER CENTRAL At 0.97km / 0.6 miles
  • EXETER ST DAVID'S At 2.3km / 1.43 miles

GPS : 50.720332, -3.528424

Our rooms

The hotel's 156 bedrooms offer guests a range of accommodation options including classic, privilege, suite, interconnecting and 7 accessible rooms. All bedrooms are non-smoking and have WIFI access, room service & flat-screen TV.Every bedroom is in line with 4-star standards but our rooms also offer particularly inspiring views over the city, including Exeter Cathedral, historic Southernhay and distant glimpses of the Devon countryside.

  • Classic Double or Twin Guestroom
    Classic Double or Twin Guestroom

    Classic double rooms with en suite facilities, baths on request. Rooms are furnished with a modern and contemporary feel and are equipped with TV, telephone, tea & coffee making facilities plus free WIFI access.

  • Standard Room with 2 single beds
    Standard Room with 2 single beds

    Classic twin rooms with en suite facilities providing bath & shower. Rooms are furnished with a modern and comfortable feel and are equipped with climate control, TV, telephone, tea & coffee making facilities plus free WiFi access.

  • Mercure Privilege Guestroom
    Mercure Privilege Guestroom

    Privilege Rooms with a modern & contemporary design. Rooms include TV, newspaper, climate control & free WIFI, safe, a selection of soft drinks plus bathrobe, slippers, en suite facilities & full range of exclusive toiletries.

  • Classic Family Guestroom
    Classic Family Guestroom

    Classic family rooms are spacious modern bedrooms and include flat-screen TV and WIFI. Each room has a double bed, sofa bed or z bed as well as en-suite facilities. Climate control in each room. 2nd child on roll-away bed available on request.

  • Executive Suite
    Executive Suite

    Suite have a modern & contemporary design. Rooms include newspaper, climate control & free WIFI, safe, a selection of soft drinks plus bathrobe, slippers, bathroom with roll top bath, walk-in shower & full range of exclusive toiletries.

  • 156 rooms
  • 156 non-smoking rooms
  • 7 rooms for people with reduced mobility
  • 21 family rooms
  • 46 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Airconditioning
    • Radio in room
    • Crib on request
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Telephone
    • Direct dial telephone
    • DDI - Direct Dialing In
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

THE GATE HOUSE Restaurant
Dinner 18:30 - 21:30
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

THE GATE HOUSE Type of cuisine: Regional


Our chef Mr Damian Martin welcomes you in our Gate House Restaurant. Guests can enjoy contemporary British cuisine including locally sourced meat and fresh seafood.

Find out more and book
LOUNGE BAR & TERRACE Bar
Photo non contractuelle / Strictly non binding
Midday
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Evening
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

LOUNGE BAR & TERRACE


The lounge bar and Terrace are open all day, for a drink or for a light meal. 24 hour room service is also available.

See all our restaurants and bars

Your meetings and events

Mercure Exeter Southgate Hotel Meeting Room

Our meeting rooms


  • Number of meeting rooms: 9
  • Maximum size: 178 m²
  • Maximum capacity: 150
  • Maximum banquet capacity: 120

Our customer reviews for Mercure Exeter Southgate Hotel

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 1,859 reviews

Amezeg 2017/01/04
« Christmas at the Mercure (Isca) »

So what was it like to spend Christmas at the Southgate Mercure, Exeter! This was our second year so we knew what to expect. In all honesty, to start with it was a little bit like snakes and ladders. We were not entirely happy with our basic ground floor room but found exactly the room we wanted on the third floor facing the Roman wall and bastion with an excellent view of the cathedral, all the bells and services you could expect or want at Christmas, along with excellent comfort, facilities and all the peace and quiet anyone could seek. The Mercure Administration could not have been more helpful and understanding in ensuring we found exactly what we were looking for. More generally and almost without exception, the hotel "teams" exceeded our expectations! High points for us were the friendliness, empathy and efficiency of the Administration, especially their help with a medical issue, the enthusiasm and encouragement of the Gym/Pool team, the excellent breakfasts which set you up for the day, along with bar snacks which were perfect in the early evening. Special thanks to cleaners for their hard work, speed and discretion and especially for the help given to me in getting the best results from our coffee machine. Exeter as always was a perfect shopping centre, five minutes away, full of very friendly people, never in a hurry, though it was certainly very busy at times, so much so that it made a pleasant change to visit the Cathedral Close, the City Walls and to wander by the river or to go for a bus ride. All in all a really restful break and very good value for money!

Amy G, Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Amezeg, Thank you for your review and feedback which is gratefully received. I'm delighted you had a great experience at the hotel and found the staff to exceed your expectations as our main focus is on trying to ensure our guests have a great experience when staying with us. I hope we can have the pleasure of welcoming you back again soon to the Southgate hotel. Best wishes, Amy Gleadow Operations Manager

nathaliemO713IP 2016/11/27
« As Expected »

As expected for a Mercure. It is really clean. I loved the Christmas decoration. Evening food was ok. Breakfast really nice. Wished the £12 parking was included in the room price. When booked the booking came back as 2 single beds and was disappointed as being on my own I still like a double bed.

MercureExeterGM, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear nathaliem0713IP, Thank you for your review and feedback which is gratefully received. I'm pleased you had an enjoyable stay with ourselves and hope we can have the pleasure of welcoming you back to the Southgate again soon. Kind Regards, David Hayden General Manager

joanna050 2016/11/21
« "Amazing stay" »

Stayed at the Mercure as a family of five the eve of our daughters wedding, the night of the wedding and then again a few days later following the evening reception at the weekend. From the minute we walked in, we were "Wow". The entrance is gorgeous, spacious and inviting. Having checked in online, it was a simple case of collecting room keys and up we went to our interconnecting rooms. We had a family room with a travel cot and a twin room. Both were lovely and spacious, very clean and comfortable. Very impressed to have a mini fridge in our rooms too. Very handy for extra milk that I always take along with me for Tea/Coffee and for keeping our cold drinks cold. All our beds were comfortable, hotel nice and quiet at night, lovely showers. Breakfast was "fantastic" totally spoilt for choice. The bread was "fresh bread as you'd get from a bakery, which was so nice to have, the hot cooked breakfast buffet was really nice and plentiful. A great selection of cereals, continental options, yoghurts, fruit, pastries. Tea and coffee pots brought to your table..... all the staff were fantastic and worked hard to please everyone and keep everywhere clean, tidy and well stocked. The BEST Breakfast we have EVER had at a hotel. I used the swimming g pool three times with our 3 year old, again the staff were so inviting and nice, we were given a fresh towel each every time when signing in. The pool was warm and very clean everywhere. The showers in changing room were so powerful, my toddler loved them and has never been so clean or had her washed so much in a week!! Absolutely perfect. We made a few requests ( champagne glasses to our room, a blanket for the travel cot, spare key when we couldn't find one, a taxi to be booked etc) which were dealt with so quickly and done happily by the staff. I cannot recommend this hotel enough, I honestly have enjoyed everything about our experience from booking to checking out. A few names, must get a mention for their friendliness, professionalism, welcoming smiles and interactivness with our whole family ( Adults, teen and toddler ) . These people especially made us feel very welcome and went out of their way to deliver a great service. Holly Ireland, Gemma, Steve and Jack.

MercureExeterGM, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear joanna050, Thank you for your review and feedback which is gratefully received. I'm delighted you had an amazing stay with ourselves and will be pleased to share your feedback with the team who I know will be encouraged by this. I hope we can have the pleasure of welcoming you back to the Southgate soon. Kind Regards, David Hayden General Manager

49anona 2016/10/13
« Weekend Break »

Good central location in Exeter. Staff, Rooms, Bar and Facilities excellent. Good selection at breakfast. Checking in and out quickly achieved. Good secure car parking. Close to most things to see and do in the area.

MercureExeterGM, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear 49anona, Thank you for your review and feedback which is gratefully appreciated. I was delighted to read you had a good weekend break with ourselves and hope we can have the pleasure of welcoming you back again soon. Kind Regards, David Hayden General Manager

Barry T 2016/10/02
« Comfortable. »

Great Reception Staff. The room was a bit cramped, with limited power points for chargers etc etc. There were also old-style power points (round pin) that serve no helpful purpose to visitors. Well-lit bathroom, good sink, good shelving space. Good breakfast. Paid Parking at GBP12 per day - Not so good.

MercureExeterGM, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Barry T, Thank you for your review and feedback which is gratefully received. I was pleased to read you had a comfortable stay with us and hope we can have the pleasure of welcoming you back again soon. Kind Regards, David Hayden General Manager

Ben W 2016/08/17
« Really Nice Hotel »

We stayed for two nights and used it as a base for our day trips in the South. Lovely hotel, very clean and the room was spacious and well appointed. The staff were very friendly and helpful. More than happy with the service and quality of breakfast.

MercureExeterGM, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Ben W, Thank you for your review and feedback which is gratefully received. I'm delighted you enjoyed your stay with us and hope we can have the pleasure of welcoming you back to the hotel in the near future. Kind Regards, David Hayden General Manager

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