Hotel address24 26 Newport Road
CF24 0DD CARDIFF
How to reach the hotelGPS :N 51° 29' 2.35'' W 3° 10' 2.81''
Contact the hotel
- Tel. (+44)2921/132801
- Fax. (+44)2920/488894
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Mercure Cardiff Holland House Hotel and Spa - hotel reviews in Cardiff
Hotel code: 6622
Accorhotels.com customer reviews in partnership with TripAdvisor
"nice hotel, shame about the memory lapses"
10th September 2013, sootyblue1722, Cardiff, United Kingdom
This was a good hotel and a generally positive experience. However, having requested that soya milk be put in the room at booking, we arrived to find no soya milk. We asked the receptionist and were assured that it would be sent up to the room. When we arrived back later that eventing (after 10pm) there was still no soya milk and we had to phone down to request it. We also requested extra pillows on arrival, and again when we phoned in the night - but these never arrived. This affected our quality of sleep as the pillows were of poor quality, being synthetic and prone to disappearing under the weight of a head!Service however was friendly, the room was lovely, the bed otherwise comfortable, and the air conditioning easy to manage. The shower was nice and big, but the bath tiny.View management response »
Management responseWe really appreciate your honest feedback and can only apologise for not having actioned your requests more promptly. We are pleased though that you found the rest of your stay enjoyable and the staff friendly.We hope that next time we can 'wow' you and look forward to welcoming you backKind regardsMarisa MorteoGeneral Manager
9th September 2013, lillianroyle, Dorchester, United Kingdom
This hotel puts you right next to the centre of Cardiff and is an easy walk to a total retail therapy day, with the night life and a cultural experience thrown in. It is perfect, and the Hotel staff are also really friendly and attentive. The food is excellent and the Spa facilities are a treat. Thank you for a great few days.View management response »
Management responseWe were so pleased to read that you had a great stay with us and managed to enjoy the hotel facilities and more importantly 'some retail therapy' - a definite must when you visit Cardiff!The staff really appreciate the mention tooWe hope you will have an excuse to visit us again soonKind regardsMarisa MorteoGeneral Manager
6th September 2013, Nia K
We stayed for 2 nights. Our room was upgraded as it was our wedding anniversary. Very friendly, efficient staff. We had a meal at the restaurant on the first night. It was very good value for money. Breakfast was buffet style and there was plenty of choice and the food was nice and hot. We used the leisure facilities twice and it was very nice. We had a very peaceful night, no noise from other guests. The bed was very comfortable. I look forward to staying there again in the future.View management response »
Management responseWe are so pleased you enjoyed your anniversary celebrations with us. Thank you so much for posting your review, it is great to read that you found the stay so comfortable and the team friendly and efficient.We do hope you have reason to return again to us soon, maybe a special spa break.....Kind regardsMarisa MorteoGeneral Manager
These prices may be based on different room types. Depending on the country, these prices may not include taxes, may include VAT only or may include all taxes (VAT and city tax). When prices do not include all taxes, the relevant taxes (VAT and/or city tax) will be stated in the following stages of the reservation process. The price is only guaranteed at the time of reservation.