Hotel - Mercure Cardiff Holland House Hotel and Spa
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Mercure Hotel

Mercure Cardiff Holland House Hotel and Spa

24 26 Newport Road 
CF24 0DD  CARDIFF
UNITED KINGDOM

2,370 reviews
TripAdvisor Rating Based on 2,370 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying, Nearby)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Indoor heated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying, Nearby)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Beauty salon
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Golf  (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 14 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

The hotel's 165 bedrooms offer guests a range of accommodation options including executive rooms, spacious suites, interconnecting rooms and enhanced accessibility. Each room features a range of facilities such as air conditioning, WiFi and satellite TV.All bedrooms are in line with 4-star standards but some suites offer particularly inspiring views over the city, designed with panoramic windows so guests can enjoy and absorb every detail.

  • 165 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • 7 family rooms
  • 7 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Crib on request
    • Direct dial telephone
    • Pay per view channel(s)
    • DDI - Direct Dialing In
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our customer reviews for Mercure Cardiff Holland House Hotel and Spa

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 2,370 reviews

juliehZ2491CL 2017/04/26
« Weekend in cardiff »

Hotel was in great position, just a short stroll in to the centre of Cardiff. Had a meal in the hotel on the first night, good quality if not a little expensive but no more that what you would expect.

Stephen R 2017/03/22
« Perfect Break »

This was a break for my two sons. Traveling for the first time. I couldn't have asked for a better "hotel" experience for them. From booking to checkin ( which was after midnight ) right through to checkout, all staff were extremely helpful. Thank you .

Wael E, General Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this review

Thank you for your review and for choosing the Mercure Cardiff Holland House Hotel & Spa. I am delighted to understand that you enjoyed the 'perfect break' with your family and that the whole experience was a positive one. I hope to welcome you back again soon. Kind regards Wael Elassal

monstercookie2015 2017/03/19
« Mercure Hotel Cardiff »

Room was'nt ready on arrival, as I had requested when I booked several months in advance. I needed to freshen up, prior to going to an afternoon performance at the New Theatre. I was able to leave my luggage, safely in the hotel reception. Room was ready when I returned at 5pm. Lovely room on the fourteeneth floor. Room service menu limited and expensive. I had breakfast in my room the following morning which was good but was charged an extra £5.00 on top per person for delivery.

Wael E, Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this review

Thank you for your review and comments. I am pleased that you enjoyed your room and that we were able to accommodate you whilst you were waiting for your room to be prepared. I'd also like to thank you for choosing the Mercure Cardiff Holland House Hotel & Spa as your base for the theatre. I hope that I may welcome you back again soon. Kind regards Wael Elassal

tomtN9776BH 2017/03/10
« Not impressed... 2nd visit »

Wanted to let you know how disappointed with our stay I was yesterday after having a great experience last time... Has just left a bitter taste... The first complaint was the parking... At no point did the reservation state that I would have to pay 15% of what the actual reservation cost on parking... All of a sudden an unexpected 12£ charge is required... The room was dirty, bits on the floor, stain on the bedding... Not as expected... The views are indeed stunning but you can hardly see these views out of the disgusting Windows... I know it must be costly and awkward to clean all these but it looks like it has NEVER been done as makes the views not what they should be... Breakfast was ordered the evening before, it arrived not cold but only a Luke warm, hardly hot... Appreciate it has to come from the kitchen but felt like we were the last stop. No sugar was included for the coffee which meant I could not drink it... And the eggs on my plate were very under cooked and inedible.. Just feel it has put a black cloud over using one of your facilities again... Think it best closing my Accor points account as wont be staying there in the future unless things have improved... Have emailed but had no response...

Wael E, General Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this review

Thank you for sharing your feedback. I am sorry that your stay fell below your expectations on this occasion. I note all your comments for discussion with the relevant departmental Heads. I would like to highlight that whilst your experience is not considered indicative of our usual standards, it is my hope that we may have an opportunity to demonstrate this to you in the future. Kind regards Wael Elassal

Martin L 2017/02/23
« Never fails to please! »

My reviews are sounding a little monotonous regarding this hotel by now, as I struggle to find any faults! It's so nice to return from an afternoon's shopping (hic), to be able to plunge into the pool and to steam away some of that beer. But it also stands apart from many with the quality of staff, from management to receptionists to kitchen staff. The smile on many of the waitresses (especially Brenda?) at breakfast actually helped lift the hangover! The fried breakfast was slightly underwhelming, but when you've got so many other deliciously healthy options as well, then who cares? All in all, near perfect.

Wael E, General Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this review

Thank you for taking the time to review your recent stay. It was an absolute pleasure to read your feedback and to understand that you continue to enjoy returning to the Mercure Cardiff Holland House Hotel and Spa. I look forward to welcoming you back again for the type of stay that you have become accustomed to. Best regards Wael Elassal

trac108 2017/01/18
« Good »

Over all very good, fast and efficient check in. Spa clean and tidy. Swimming pool abit on the cold side. Breakfast was excellent great choice of foods. Waiter very helpful and friendly at breakfast service.

Hard2please1 2016/12/06
« Fantastic Cardiff Weekend »

This was our second stay at this Hotel and it certainly lived up to our past great experience. We were given a room on the 9th floor with views over the city towards the hills. The room was large and clean. We particularly liked the armchairs and table set in front of the TV. We had room service for dinner as we were exhausted after our shopping expedition in the town and just wanted to chill in the room. The table and chairs were ideal for enjoying our meal whilst watching TV. The reception staff were first rate and we'd like to mention Ashley in particular who was extremely helpful and professional. There was ample parking at the hotel which is a little walk from the main town centre. we will definitely be returning to the Mercure Holland House Cardiff.

Wael E, Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this review

Thank you for sharing your experience following your recent stay. It was a pleasure to read your comments and to understand that you enjoyed your visit. I hope that I may have an opportunity to welcome you back personally next time. Kind regards Wael Elassal

johnkris 2016/12/03
« great hotel and stay »

We stayed at this hotel for 2 nights so as to visit the xmas markets. The check in was very smooth and the room excellent .Breakfast the first morning was a bit chaotic no staff guidance but a major improvement the second morning. A very enjoyable 2night stay

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