Hotel - Mercure London Staines upon Thames Hotel
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Mercure Hotel

Mercure London Staines upon Thames Hotel

Thames Street 
TW18 4SJ STAINES
UNITED KINGDOM

613 reviews
TripAdvisor Rating Based on 613 reviews
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Select your dates 92.00 GBP

Mercure London Staines upon Thames Hotel

Mid-scale hotel for business trips or leisure

The Mercure London Staines-upon-Thames Hotel is a 3-star hotel with parking just a short drive from central London and within close proximity to Heathrow airport. Set on the banks of the River Thames, Mercure London Staines Hotel has 88 modern bedrooms, wonderful views over the river plus the Riverside Restaurant serving local British cuisine and is only a short walk to the town centre. Staines Hotel is close to attractions such as Thorpe Park, Windsor, Legoland, Chessington and Twickenham.

Mercure London Staines Hotel is conveniently located 1 mile from the M25 in the heart of Staines town centre. Heathrow International Airport is only 5 miles away.

Hotel extras

The Mercure London Staines - upon - Thames hotel offers free mooring to guests arriving by river boat and free car parking. The Conservatory meeting room has river views and is equipped to host up to 40 guests for meetings or functions.

This hotel is Planet 21 Silver
PLANET 21 programme

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • Wi-Fi in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Breakfast
  • Golf  (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf course 9 holes (Paying, Nearby)

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • Wi-Fi in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • 100% non-smoking hotel
  • Hotel open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Golf  (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf course 9 holes (Paying, Nearby)
  • Beach and water sports
    • Boat excursions (Paying)
    • Rowing (Paying, Nearby)
    • Sailing facilities (Paying, Nearby)
    • Water skiing (Paying, Nearby)
  • Other sports activities  (Nearby)
    • Badminton (Nearby)
    • Billiards/Snooker (Nearby)
    • Bowling (Paying, Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23.59
    • Opening hours : Week-end 0:00-23:59

Business services

  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Our rooms

The Mercure London Staines has 88 beautifully appointed bedrooms with many of our feature rooms overlooking the river Thames. All of our bedrooms are en-suite and contain a minibar, 32 inch flatscreen TV, telephone and tea & coffee making facilities.All of our bedrooms are en-suite and contain a mini-bar, 32-inch flatscreen TV, telephone, and tea and coffee making facilities.

  • Privilege Double room
    Privilege Double room

    Upgraded double bedded room with additional services and amenities, free WIFI, minibar (free soft drinks), espresso and hot drinks machine, bathrobe and slippers, newspaper and enhanced complimentary toiletries.

  • Classic Double room
    Classic Double room

    A Classic double room to accommodate up to 2 adults. Equipped with private facilities, satellite TV, radio, direct dial telephone & tea/coffee making facilities. Interconnecting rooms are available on request. All rooms are non-smoking.

  • Twin bedroom with River View
    Twin bedroom with River View

    A twin bedded room accommodating 1 or 2 persons with great views of the Thames. Equipped with private facilities, satellite TV, radio, direct dial telephone and tea/coffee making facilities. Interconnecting rooms available on request.

  • Double bedroom with River View
    Double bedroom with River View

    A double bedded room accommodating 1 or 2 persons with great views of the Thames. Equipped with private facilities, satellite TV, radio, direct dial telephone and tea/coffee making facilities. Interconnecting rooms available on request.

  • Classic Family Room
    Classic Family Room

    A larger family room accommodating up to 2 adults and 2 children (0 to 15 yrs). Equipped with private facilities, satellite TV, radio, direct dial telephone and tea/coffee making facilities. Sofa beds and interconnecting rooms available on request.

  • 88 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 17 family rooms
  • 10 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Bathroom doors 32 inches wide
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Telephone
    • Crib on request
    • Direct dial telephone
    • DDI - Direct Dialing In
    • Fax machine
    • Iron in room
    • Coffee/tea making facilities
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

RIVERSIDE RESTAURANT Restaurant
Photo non contractuelle / Strictly non binding
Lunch
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Dinner
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

RIVERSIDE RESTAURANT Type of cuisine: International


The Riverside Restaurant invites you to sample the very best in food and beverage. Choose from a wide range of traditional and international dishes, prepared from only the freshest and highest quality ingredients.

Find out more and book
RIVERSIDE BAR Bar
Photo non contractuelle / Strictly non binding
Midday
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Evening
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

RIVERSIDE BAR


The Riverside Bar is ideally located adjacent to the River Thames and serves a full range of hot & cold dishes and drinks. Why not enjoy a Latte on the Terrace when the sun is out?

See all our restaurants and bars

Your meetings and events

Mercure London Staines upon Thames Hotel Meeting Room

Our meeting rooms


  • Number of meeting rooms: 1
  • Maximum size: 30 m2
  • Maximum capacity: 40
  • Maximum banquet capacity: 24

Our customer reviews for Mercure London Staines upon Thames Hotel

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating 3.5/5 Based on 613 reviews

christinewynne07 2015/12/30
« Christmas NIght »

We stay at this Hotel as it is easy to get to from our daughters house. We found the staff to be very pleasant, the room was clean, the bathroom was very good and the water was hot for a shower and a shave in the morning. We didn't stay for breakfast as our daughter was expecting us, but we would really like to try it sometime soon. We look forward to our next stay.

MercureThamesLodge, Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear christinewynne07 Many thanks for sharing your thoughts on your recent stay and it is great to see that the hotel and the team met your expectations. The team look forward to being able to welcome you back to Mercure Thames Lodge in the future. Kind regards Graham Hole

MiTigre 2015/10/28
« Very old hotel in need of lots of TLC »

I stayed in this hotel for 8 nights. The room was nice (88), but the heating wasn't working properly. Most of the time it blew cold air. On the fifth day I was finally moved to another room upstairs (89). The heating was better and was also given an extra heater. River view was nice but very noisy. So close to railway line and trains passed every half hour. At weekends wakened at 06:00 with coxswain shouting instructions to rowers. There have obviously had problems with water leaking. One room had a large stain on bathroom ceiling (88) and another on the bedroom ceiling (87). A coat of paint would have made a huge difference. Slightly loose tile on bathroom floor of room 89 leads me to believe that downstairs stains could have come from there. Bathrooms so cold that showering was not a pleasurable experience. Staff were very nice. The manager and assistant manager did all they could to help. Pity the help came so far into my stay. They have recently joined the hotel staff and I wish them all the best. They have a big job on their hands. Sadly I would not stay there again.

MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

MiTigre Thank you for your feedback and I appreciate your time. Best regards

davidtT7914LQ 2015/10/12
« Visitation to Staines »

After flying through from Australia direct with a small stopover @ Kuala Lumpur we found this hotel to be ideal to rest & refresh with great hospitality from the staff.Keep it up.....and look forward to our next visit.

MercureThamesLodge, Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear David, Thank you for your positive feedback. I am really happy that you enjoyed your stay with us. I hope that you had a wonderful trip and looking forward to the Rugby WC semi final. I will look forward to welcome you back in near future. Kind regards Prateek Chugh Deputy Manager

Mary B 2015/10/10
« Lovely location »

A very pleasant stay at a great location. Close to the station for trains to London and right by the river which on a sunny Sunday morning was beautiful to walk along while watching the rowers on the river. Will go here again.

MercureThamesLodge, Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Mary, Thank you for your kind words on this site. I am delighted to read that you had a wonderful stay with us and enjoyed both the locations and views of River Thames. As you mentioned we are not far from London and within few minutes from Heathrow and Windsor Castle. Team at Thames Lodge will look forward to welcome you back in near future. Kind regards, Prateek Chugh Deputy Manager

Angela B 2015/10/07
« Lovely location »

We only stayed for one night but had both lunch, dinner and breakfast there and were very impressed with the food. The staff were brilliant and extremely helpful. Our room was comfortable with a view of the Thames - trains and planes cause a bit of noise but that all stops overnight - overall a brilliant stay and we will go back again for sure.

MercureThamesLodge, Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Angela, Thank you for your wonderful words about your recent stay with us. Team at Thames Lodge will be delighted to read such positive words about the service and food. I will look forward to welcome you again at Mercure Thames Lodge soon. Kind regards Prateek Chugh Deputy Manager

IrelandOisin 2015/08/25
« Weekend Break »

Lovely weekend at the Mercure London Staines upon Thames. Arrived in England for a family party. Had a beautiful meal the first evening, possible to have more dietary requirements to hand-more gluten free and vegetarian options. However the chef and staff were lovely and very accommodating. Lovely river view, room was a little dark however, might be possible to update and allow more light in. Always ask for a river view, it's worth the extra money. Balcony was small but sufficient to get the evening sun. Beautiful walks along the banks of the Thames. The noise from the planes was intrusive but stopped around mid-night. Breakfast the next morning was great-juices, cereal, even lovely porridge from the kitchen, fruit, yogart, lovely breads and of course the full cooked breakfast on display.Have stayed here before and definetely would return again. We were lucky that we booked earlier and got a very good deal as usually it can be fairly expensive. As it was early autumn the lovely restaurants were open along the banks of the Thames. Great markets too in Staines centre. All in all a great weekend.

MercureThamesLodge, Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Guest, Thank you for visiting us again!! I am very happy to read that overall you have a wonderful weekend with us and enjoyed all aspects of our services and location. We are in the process of upgrading our products and have recently refitted new carpets in our rooms and will be modernising our bathrooms in 2015. Please feel free to contact me directly when visiting us again and I will be more than happy to offer you a complimentary upgrade to one of our river-view rooms. See you again in near future. Kind regards, Prateek Chugh Operations Manager

cliff_mildenhall 2015/05/28
« Great location but parking is a big issue »

Lovely location but had difficulties parking. Was informed on arrival that we may have to move on to a park and display. This was particularly worrying because we had a two night stop. Under such circumstances we felt we should have had a spot reserved for us e.g. place cone in spot. Unfortunately, it was also very noisy on the first night as some very young people were making a lot of noise at mid night. Friendly service.

MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear cliff_mildenhall, Thank you for your review. I am very happy to read that you enjoyed the location and friendly service. Please accept my apologies for the inconvenience you had with the car park and noise. We have limited parking and its available on first arrive and park basis. It would be great if you (or any other person reading this) could contact me via our general email address upon your next visit and I will do my utmost to accommodate your requests regarding the car park. We hope to welcome you back in near future. Kind regards, Marnix Teeken

RobHawk47 2015/05/27
« Location good, downhill after that... »

Location for our purpose was great, but most other aspects were below par, hotel in need of some TLC. Public areas ok, but rooms in need of refurbishment, not everything worked. Service was well meant but misdirected and failed us at times - room not ready at 18.30 and taxi ordered didn't arrive. great variety at breakfast but cooked food quality was poor. Which all added up to poor value for money.

MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear RobHawk47, Thank you for your constructive feedback on the Tripadvisor website. Please accept our sincere apologies for your poor experience. Our Maintenance Team is working very hard to improve the look and feel of our bedrooms. I can also inform you that we are undergoing some major investment in the next few months. I have also noted your comments regarding taxi, breakfast and room not ready at 18.30. Please be assured that I will be discussing your feedback with the relevant members of team to avoid such future occurrences. I hope to welcome you back in near future. Kind regards, Marnix Teeken

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