Hotel - Mercure London Staines upon Thames Hotel
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Mercure Hotel

Mercure London Staines upon Thames Hotel

Thames Street 
TW18 4SJ  STAINES
UNITED KINGDOM

661 reviews
TripAdvisor Rating Based on 661 reviews
Best price guarantee
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From 79.00 GBP Non member rate
From 75.05 GBP Member's rate Members’ Rate, join while you book
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Select your dates 79.00 GBP
Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Golf (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf course 9 holes (Paying, Nearby)
  • Beach and water sports
    • Boat excursions (Paying)
    • Rowing (Paying, Nearby)
    • Sailing facilities (Paying, Nearby)
    • Water skiing (Paying, Nearby)

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Golf (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf course 9 holes (Paying, Nearby)
  • Beach and water sports
    • Boat excursions (Paying)
    • Rowing (Paying, Nearby)
    • Sailing facilities (Paying, Nearby)
    • Water skiing (Paying, Nearby)
  • Other sports activities (Nearby)
    • Badminton (Nearby)
    • Billiards/Snooker (Nearby)
    • Bowling (Paying, Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23.59
    • Opening hours : Week-end 0:00-23:59

Business services

  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Our rooms

The Mercure London Staines has 88 beautifully appointed bedrooms with many of our feature rooms overlooking the river Thames. All of our bedrooms are en-suite and contain a minibar, 32 inch flatscreen TV, telephone and tea & coffee making facilities.All of our bedrooms are en-suite and contain a mini-bar, 32-inch flatscreen TV, telephone, and tea and coffee making facilities.

  • 88 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 17 family rooms
  • 10 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Bathroom doors 32 inches wide
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Telephone
    • Crib on request
    • Direct dial telephone
    • DDI - Direct Dialing In
    • Fax machine
    • Iron in room
    • Coffee/tea making facilities
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our customer reviews for Mercure London Staines upon Thames Hotel

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating3.5/5 Based on 661 reviews

christinewynne07 2015/12/30
« Christmas NIght »

We stay at this Hotel as it is easy to get to from our daughters house. We found the staff to be very pleasant, the room was clean, the bathroom was very good and the water was hot for a shower and a shave in the morning. We didn't stay for breakfast as our daughter was expecting us, but we would really like to try it sometime soon. We look forward to our next stay.

MercureThamesLodge, Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear christinewynne07 Many thanks for sharing your thoughts on your recent stay and it is great to see that the hotel and the team met your expectations. The team look forward to being able to welcome you back to Mercure Thames Lodge in the future. Kind regards Graham Hole

MiTigre 2015/10/28
« Very old hotel in need of lots of TLC »

I stayed in this hotel for 8 nights. The room was nice (88), but the heating wasn't working properly. Most of the time it blew cold air. On the fifth day I was finally moved to another room upstairs (89). The heating was better and was also given an extra heater. River view was nice but very noisy. So close to railway line and trains passed every half hour. At weekends wakened at 06:00 with coxswain shouting instructions to rowers. There have obviously had problems with water leaking. One room had a large stain on bathroom ceiling (88) and another on the bedroom ceiling (87). A coat of paint would have made a huge difference. Slightly loose tile on bathroom floor of room 89 leads me to believe that downstairs stains could have come from there. Bathrooms so cold that showering was not a pleasurable experience. Staff were very nice. The manager and assistant manager did all they could to help. Pity the help came so far into my stay. They have recently joined the hotel staff and I wish them all the best. They have a big job on their hands. Sadly I would not stay there again.

MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

MiTigre Thank you for your feedback and I appreciate your time. Best regards

davidtT7914LQ 2015/10/12
« Visitation to Staines »

After flying through from Australia direct with a small stopover @ Kuala Lumpur we found this hotel to be ideal to rest & refresh with great hospitality from the staff.Keep it up.....and look forward to our next visit.

MercureThamesLodge, Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear David, Thank you for your positive feedback. I am really happy that you enjoyed your stay with us. I hope that you had a wonderful trip and looking forward to the Rugby WC semi final. I will look forward to welcome you back in near future. Kind regards Prateek Chugh Deputy Manager

Mary B 2015/10/10
« Lovely location »

A very pleasant stay at a great location. Close to the station for trains to London and right by the river which on a sunny Sunday morning was beautiful to walk along while watching the rowers on the river. Will go here again.

MercureThamesLodge, Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Mary, Thank you for your kind words on this site. I am delighted to read that you had a wonderful stay with us and enjoyed both the locations and views of River Thames. As you mentioned we are not far from London and within few minutes from Heathrow and Windsor Castle. Team at Thames Lodge will look forward to welcome you back in near future. Kind regards, Prateek Chugh Deputy Manager

Angela B 2015/10/07
« Lovely location »

We only stayed for one night but had both lunch, dinner and breakfast there and were very impressed with the food. The staff were brilliant and extremely helpful. Our room was comfortable with a view of the Thames - trains and planes cause a bit of noise but that all stops overnight - overall a brilliant stay and we will go back again for sure.

MercureThamesLodge, Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Angela, Thank you for your wonderful words about your recent stay with us. Team at Thames Lodge will be delighted to read such positive words about the service and food. I will look forward to welcome you again at Mercure Thames Lodge soon. Kind regards Prateek Chugh Deputy Manager

IrelandOisin 2015/08/25
« Weekend Break »

Lovely weekend at the Mercure London Staines upon Thames. Arrived in England for a family party. Had a beautiful meal the first evening, possible to have more dietary requirements to hand-more gluten free and vegetarian options. However the chef and staff were lovely and very accommodating. Lovely river view, room was a little dark however, might be possible to update and allow more light in. Always ask for a river view, it's worth the extra money. Balcony was small but sufficient to get the evening sun. Beautiful walks along the banks of the Thames. The noise from the planes was intrusive but stopped around mid-night. Breakfast the next morning was great-juices, cereal, even lovely porridge from the kitchen, fruit, yogart, lovely breads and of course the full cooked breakfast on display.Have stayed here before and definetely would return again. We were lucky that we booked earlier and got a very good deal as usually it can be fairly expensive. As it was early autumn the lovely restaurants were open along the banks of the Thames. Great markets too in Staines centre. All in all a great weekend.

MercureThamesLodge, Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Guest, Thank you for visiting us again!! I am very happy to read that overall you have a wonderful weekend with us and enjoyed all aspects of our services and location. We are in the process of upgrading our products and have recently refitted new carpets in our rooms and will be modernising our bathrooms in 2015. Please feel free to contact me directly when visiting us again and I will be more than happy to offer you a complimentary upgrade to one of our river-view rooms. See you again in near future. Kind regards, Prateek Chugh Operations Manager

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