Hotel - Mercure Winchester Wessex Hotel
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Mercure Hotel

Mercure Winchester Wessex Hotel

Paternoster Row 
SO23 9LQ  WINCHESTER
UNITED KINGDOM

1,287 reviews
TripAdvisor Rating Based on 1,287 reviews
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Mercure Winchester Wessex Hotel

Mid-scale hotel for business trips or leisure

The Mercure Winchester Wessex Hotel is a 94 bedroomed 4-star hotel, ideally located in the heart of Winchester, with the glorious cathedral and wonderful independent shops next door, and ideal for city sightseeing when you visit Winchester. Discover a modern and locally inspired British cuisine with locally sourced produce and indulge in afternoon tea in Winchester, at the Wessex Hotel Kings Lounge, serving light snacks and drinks in a beautiful setting.

The Mercure Wessex hotel is situated in the heart of the ancient City of Winchester. With unrivalled views of the famous cathedral it is perfect for visiting local attractions and exploring Hampshire countryside, Beaulieu and the New Forest .

Hotel extras

The hotel is open 24/7 and accepts pets to stay in the rooms. The hotel provides connecting rooms which are perfect for families with young children staying. There is also a restaurant and bar within the hotel and you can order room service 24/7.

This hotel is Planet 21 Silver
PLANET 21 programme

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas (Paying)
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
  • Pet allowed 10  GBP
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas (Paying)
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
  • Pet allowed 10  GBP
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 5 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Hotel - Mercure Winchester Wessex Hotel

Paternoster Row
SO23 9LQ
WINCHESTER
UNITED KINGDOM

Tel: (+44)1962/312800
Fax: (+44)1962/849617

Check-in from 14h00
Check out up to 12h00
Access and transport
  • BOURNEMOUTH INTERNAT At 59.4km / 36.91 miles
  • LONDON HEATHROW At 86.7km / 53.88 miles
  • SOUTHAMPTON At 19km / 11.81 miles
  • WINCHESTER At 1.6km / 0.99 miles

GPS : 51.061230, -1.311941

Our rooms

The hotel offers executive and classic bedrooms, some available with an interconnecting option. All rooms are non-smoking, have WiFi access and 24-hour room service.All bedrooms are equipped with a hair dryer, ironing facilities, flatscreen TV with international channels, complimentary toiletries and tea and coffee making facilities.

  • Classic double or twin room
    Classic double or twin room

    Double room with contemporary decor and furnishing. Each room offers flatscreen TV, MP3 connector, complimentary WiFI, tea & coffee making facilities, toiletries, hairdryer, iron and board. Bathroom with bathtub.

  • Privilege room
    Privilege room

    Upgraded double room with views over the Cathedral and grounds - king-size bed, air conditioning, free wifi, minibar (free soft drinks), Nespresso coffee machine, bathrobe and slippers, newspaper and enhanced complimentary toiletries.

  • Executive Double room
    Executive Double room

    A larger room with views over the Cathedral and grounds. Equipped with flatscreen TV, MP3 connector, hairdryer, ironing facilities, robe and slippers, tea and coffee making facilities. Ensuite Bathroom.

  • Standard Room with 2 single beds
    Standard Room with 2 single beds

    Twin room with contemporary decor and furnishing. Each room offers flatscreen TV, MP3 connector, complimentary WiFI, tea & coffee making facilities, toiletries, hairdryer, iron and board. Bathroom with bathtub.

  • Small Double
    Small Double

    Classic Room with 4FT bed, contemporary decor and furnishing. Each room offers flatscreen TV, MP3 connector, complimentary WiFI, tea & coffee making facilities, toiletries, hairdryer, iron and board. Bathroom with bathtub.

  • 94 rooms
  • 94 non-smoking rooms
  • 2 family rooms
  • 2 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Emergency exit map
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Telephone
    • Crib on request
    • Direct dial telephone
    • DDI - Direct Dialing In
    • Iron in room
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

WESSEX RESTAURANT Restaurant
Photo non contractuelle / Strictly non binding
Dinner 18:30 - 21:30
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

WESSEX RESTAURANT Type of cuisine: Brasserie


The Wessex Restaurant offers the very best of British produce and features magnificent floodlit views of the Cathedral by night.

Find out more and book
KING'S LOUNGE Bar
Photo non contractuelle / Strictly non binding
Midday
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Evening
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

KING'S LOUNGE

See all our restaurants and bars

Your meetings and events

Mercure Winchester Wessex Hotel Meeting Room

Our meeting rooms


  • Number of meeting rooms: 5
  • Maximum size: 218 m²
  • Maximum capacity: 200
  • Maximum banquet capacity: 200

Our customer reviews for Mercure Winchester Wessex Hotel

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating3.5/5 Based on 1,287 reviews

JM4053QN 2017/01/03
« Friendly Staff and great location »

We booked here for a friends party down the road. Enjoyed the easy location and managed to get a parking right outside. Staff were very accommodating and one of the many reasons why i would go back. Other than needing a revamp of the room it was a great stay.

michaelrP3427DR 2016/12/12
« Cooling ones Ardour »

By and large the stay was very good, the staff were wonderful, bar and breakfast everything one would expect. The room was a little dated and there was a slight hollow in the floor hidden by the carpet. If this gets worse it could be a trip hazard. However the hot water wasn't. Even on the morning we were up unusually early the water was only luke warm. I gather that the hot water boiler has been struggling for a while. When mentioned at reception we were immediately offered a reduction in our room rate - as were others we saw.

WMcWilliamWinchester, Front Office Manager at Mercure Winchester Wessex Hotel, responded to this review

Dear michaelrP3427DR, I am pleased that by and large you stay was very good, the team wonderful and the bar and breakfast as you expected. Thank you for letting us know I am sorry for the inconvenience caused by the problem with the supply of hot water that we were unable to solve as soon as we would have liked. Please accept my apologies. I am pleased to inform you that we will be undergoing a refurbishment next year that will address the tired décor and the slight hollow beneath the carpet. I hope you will return to see the changes that will have been made. Kind regards William McWilliam

Q8973TRjohnr 2016/11/21
« A Cold Awakening »

We have used this Hotel for several years as our daughter lives in Winchester. So we were taken aback in the morning to find we had no hot water for the shower or washbasin. After running the taps for a long time we managed to shower in tepid, not quite cold water. Obviously I complained at reception and received a 50% discount. Just hope it's better when we visit at Christmas, pre-booked!

WMcWilliamWinchester, General Manager at Mercure Winchester Wessex Hotel, responded to this review

Dear Q8973TRjohnr, Thank you for choosing to stay with us again at Mercure Winchester Wessex. I am sorry that you experienced the issue with the hot water on this occasion, for which I offer my sincere apologies. Please rest assured that the appropriate measures are being taken as I write, which will fully solve the problem very soon. We look forward to welcoming you back at Christmas. Kind regards William McWilliam

Jeff C 2016/11/18
« Great location, average hotel »

I've stayed in this hotel many times, mainly due to being central and booking at the last minute its the only hotel in the centre that has rooms. The rooms are ok, but for the price should be better and include things like a fridge as standard. Also I always believe breakfast should be included in the price, not an extra! The difference in the rooms/price is also an issue with me, as the only real difference from the cheapest room to the most expensive is the size of the room and whether your facing the cathedral, but this isn't a lot of difference as the rooms are mainly the same size! One of the main reasons I thought to do this review was we had no hot water during our last stay, which was very inconvenient, but the staff did deal with this well by refunding half our night's stay. I have also been charged £12 for something, only to be told when I rang that they don't know what its for and would get back to me; which they haven't yet done a week later!

WMcWilliamWinchester, General Manager at Mercure Winchester Wessex Hotel, responded to this review

Dear Jeff C, Thank you for taking the time to review your recent stay at Mercure Winchester Wessex. I apologise for the inconvenience caused by the technical issues that reduced the ability to supply an adequate amount of hot water during you stay. We are hoping that a temporary fix will address this problem whilst new plant is built and installed. On appositive note I am pleased that the team dealt with this matter satisfactorily. I note your preference about having breakfast included in the rate. As standard we offer both breakfast inclusive and room only rates on our website, side by side so that guests can book what suits them best. I am sorry that the person you spoke to was unable to access your reservation to find out what the £12 charge was and for failing to fulfil their promise of contacting you with the information. Please accept my apologies. I`m not sure if you received either a printed or electronic version of your bill, as this would show what the charge was for. If this was not the case please do not hesitate in contacting reservations who will be able to provide you with the information. Despite the issues you highlighted, I do hope that you will stay with us again to see for yourself the improvements that our investment will have made following our refurbishment . Kind regards William McWilliam

56keithg 2016/10/26
« One night in Winchester »

We have now stayed at the Wessex Hotel on at least 5 occasions in the last three years. The best was the first, and since then there have been a progression of small issues. On this occasion we again booked a double room. So why did it not have two arm chairs, one for each guest. If you want to sit and have a chat its not right to have one arm chair, and the other guest sits on the bed or over at the desk. You have a table and the room for second arm chair, but it should be provided, I should not have to ask (again). On this I have to say that Anna on the reception desk did her best and managed to procure a send chair for us. The second small issue was the breakfast. Its a small point, but: 1. There was no butter? margarine yes, but no butter 2. The usual alternative options menu for breakfast has disappeared, is this now standard? Third, can we no longer book a parking place? I don't mind the £12 per 24hrs, but I would like to be able to use the car while I'm in Winchester, and not have to leave it in the car park or loose my space. As I've said these are small but irritating points, and as a first class hotel I'd expect better. Regards, Keith Geary

WMcWilliamWinchester, General Manager at Mercure Winchester Wessex Hotel, responded to this review

Dear Keithg, Thank you for choosing to stay with us at Mercure Winchester Wessex for a fifth time. I am sorry that you experienced the issues you did on this occasion. Please accept my apologies. We are delaying the replacement of some of our soft furnishings until our long overdue refurbishment takes place early next year. We believed it was better to remove damaged or worn furniture in the meantime which is why there was only one comfy chair in situ on this occasion. I was concerned to read that our alternative cooked to order items were not made available on the morning of your stay. In offering my apologies please rest assured that I have expressed my concern to the breakfast team, insisting that they be available at all times. With regards to car parking, unfortunately with guests arriving and leaving at any time of the day it is not possible to guarantee that a space will remain available at any particular time. As space cannot be guaranteed, we only post the overnight charge during the middle of the night when we know that a guest has been able to make use this facility. Despite these issues , I sincerely hope that you will return again to see what a great difference our refurbishment has made. Kind regards William McWilliam

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