Hotel addressBlackburn Road
Clayton Le Moors Lancashire
BB5 5JP BLACKBURN
How to reach the hotel
Contact the hotel
- Tel. (+44)1254/426800
- Fax. (+44)1254/872230
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Accorhotels.com customer reviews in partnership with TripAdvisor
"Annual family trip"
29th August 2013, Chinchilla64, Sunderland, United Kingdom
We have stayed at this hotel many times over the years as we have family near by. However on this occasion we were very disappointed with the overall standard of cleanliness, appearance of the place and noise levels. This is a lovely hotel and has some nice staff but it is need of a makeover and a good clean. Despite asking for a 'quite' room we were given room 71 which is located above the health spa and opposite the bar area. Consequently we had two very noisy nights and on both my husband had to ask people to keep the noise levels down! We are aware its a popular choice with wedding parties/functions most weekends. Our room was very spacious and the beds were comfortable as usual. However the windows were ill fitting allowing noise in easily, the room was very hot and there is no air conditioning. Moreover, there were dead flies and dragon flies lying around especially on window sills. Hand rails were sticky and we observed some of the chairs and carpets were stained. I'm afraid we didn't enjoy our stay this year which is a real shame. We used the swimming pool and health spa; this has had some areas repainted but the showers were full of black mould and in need up an upgrade. The pool is the thing our 9 year old daughter loves here and its always warm and enjoyable. Breakfast was still good but we chose to eat out locally the rest of the time as there are some fantastic restaurants near by such as The Villa in Clitheroe. We spoke to other guests who had similar experiences to ours; needs re-decorating, cleaning and new windows.View management response »
Management responseDear GuestThank you for providing feedback. I am sorry to hear that there were problems experienced during your stay. If you would like to speak to me personally about these, please contact me directly at the hotel. I am sorry that the stay was not as relaxing as it could have been. I can confirm that there is a significant refurbishment programme in place, including windows and decorationI hope that you may give us the chance to improve your perception should you be returning to the area in the futureYours sincerelyIvan LynchGeneral Manager
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Hotel classifications (1 to 5 stars for France) correspond to criteria laid down by local regulations.