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Mercure Blackburn Dunkenhalgh Hotel and Spa

4-star hotel

Mid-scale hotel for business trips or leisure

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Hotel - Mercure Blackburn Dunkenhalgh Hotel and Spa
See : the photos  | the videos in association withTVTrip

Practical information

    • Wi-Fi at the hotel
    • High-speed internet
    • Bus/coach parking area
    • Public outdoor parking
    • Private outdoor parking
    • Wheelchair access
    • Reduced mobility rooms: 3
    • Number: 1
    • Indoor heated pool
    • Sauna
    • Jacuzzi
    • Fitness centre
    • Massage - Paying
    • Solarium - Paying
    • Children Menu at the restaurant - Paying
    • Early Check-in - Paying
    • LATE CHECK-OUT - Paying
    • A 2-course Menu at the restaurant - Paying
    • Champagne - Paying
    • Online Check-in / Fast Check-out
  • Number of rooms: 175
  • Hotel location: In the country
  • Main point of interest: TROUGH OF BOWLAND (16.09 km)

Mercure Blackburn Dunkenhalgh Hotel and Spa - hotel reviews in Blackburn

Hotel code: 6617 customer reviews in partnership with TripAdvisor

Mercure Blackburn Dunkenhalgh Hotel and Spa: 2.0 out of 5 stars "Annual family trip"

29th August 2013, Chinchilla64, Sunderland, United Kingdom

We have stayed at this hotel many times over the years as we have family near by. However on this occasion we were very disappointed with the overall standard of cleanliness, appearance of the place and noise levels. This is a lovely hotel and has some nice staff but it is need of a makeover and a good clean. Despite asking for a 'quite' room we were given room 71 which is located above the health spa and opposite the bar area. Consequently we had two very noisy nights and on both my husband had to ask people to keep the noise levels down! We are aware its a popular choice with wedding parties/functions most weekends. Our room was very spacious and the beds were comfortable as usual. However the windows were ill fitting allowing noise in easily, the room was very hot and there is no air conditioning. Moreover, there were dead flies and dragon flies lying around especially on window sills. Hand rails were sticky and we observed some of the chairs and carpets were stained. I'm afraid we didn't enjoy our stay this year which is a real shame. We used the swimming pool and health spa; this has had some areas repainted but the showers were full of black mould and in need up an upgrade. The pool is the thing our 9 year old daughter loves here and its always warm and enjoyable. Breakfast was still good but we chose to eat out locally the rest of the time as there are some fantastic restaurants near by such as The Villa in Clitheroe. We spoke to other guests who had similar experiences to ours; needs re-decorating, cleaning and new windows.

View management response »

Management responseDear GuestThank you for providing feedback. I am sorry to hear that there were problems experienced during your stay. If you would like to speak to me personally about these, please contact me directly at the hotel. I am sorry that the stay was not as relaxing as it could have been. I can confirm that there is a significant refurbishment programme in place, including windows and decorationI hope that you may give us the chance to improve your perception should you be returning to the area in the futureYours sincerelyIvan LynchGeneral Manager
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1. Lowest prices found over the following seven days.
These prices may be based on different room types. Depending on the country, these prices may not include taxes, may include VAT only or may include all taxes (VAT and city tax). When prices do not include all taxes, the relevant taxes (VAT and/or city tax) will be stated in the following stages of the reservation process. The price is only guaranteed at the time of reservation.

Hotel classifications (1 to 5 stars for France) correspond to criteria laid down by local regulations.