Hotel - Sofitel Vienna Stephansdom
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Sofitel Hotel

Sofitel Vienna Stephansdom Hotel

Praterstrasse 1 
1020  VIENNA
AUSTRIA

1,988 reviews
TripAdvisor Rating Based on 1,988 reviews
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Babysitting on request
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi
    • Massage (Paying)
  • Babysitting on request
  • Boat excursions  (Nearby)
  • Bicycle hire facilities  (Nearby)

Catering

  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 9 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

The 156 rooms and 26 suites at this luxury Vienna hotel are elegant and monochromatic. The modern hotel rooms and suites all offer a view of Vienna city center.

  • 182 rooms
  • 182 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • 30 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Turn down service
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Cordless telephone
    • Direct dial telephone
    • Crib on request
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • Pay per view channel(s)
    • TV room service ordering
    • High speed transmission line
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

Our customer reviews for Sofitel Vienna Stephansdom

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.5/5 Based on 1,988 reviews

Martin W 2017/03/01
« Great stay »

The hotel is located across the Channel in Leopoldstadt, only 10 minutes walking distance from Stephansdom, which makes it very comfortable. The rooms are modern and big, the style is a matter of taste. We had all in grey, which we did not like so much, however the facilities and features are really great. The highlight was certainly the view over the city center and Stephansdom. Worth mentioning is the service and friendly staff- really extraordinary. The restaurants and breakfast were not on our agenda, however the bar on the top floor is cool and crowded. All in all a great, pleasant experience in wonderful Vienna, which we for sure will repeat.

SVSGeneralManager, Geschäftsführer at Sofitel Vienna Stephansdom, responded to this review

Dear Martin, Thank you for taking the time to tell us about your experience at Sofitel Vienna Stephansdom. It is always a pleasure to receive such positive feedback. I am particularly proud of your nice words regarding our friendly staff and I will share your comments with them, as this is the best motivation. I regret to read that the design of the grey Luxury room didn’t entirely suit your taste. The French star architect Jean Nouvel wanted to forgo colorful elements and unnecessary ornaments which would distract from the spectacular view of Vienna. For your next visit at Sofitel Vienna Stephansdom I recommend on of our white Superior rooms or Junior Suites which are a completely different experience. We would be happy to assist you with your next booking and hope to welcome you back very soon with us. Kind regards, Alexander Moj General Manager

494lizaa 2017/01/17
« Vienna »

Hotel in great location,staff very friendly an warming, unfortunately found rooms in great need of updating they all white but unfortunately you could see the marks from floor to ceiling, bath very difficult to access in and out could not see a less able body person using it,have stayed in Sofitel hotels on number of occasions and sorry to say this will be are last for what you pay really don't see value for money.

SVSGeneralManager, Geschäftsführer at Sofitel Vienna Stephansdom, responded to this review

Dear Guest, Thank you for your feedback about your visit in our hotel. I’m sorry to read that your stay with us did not fully meet your expectations. Indeed, we are currently experiencing some traces of wear and tear in the rooms. I would like to apologize for the inconveniences this may have caused you. Our Housekeeping Team as well as our Technical Department are daily working to keep our rooms in a best state as possible. In Summer 2017 we are planning a major room-renovation where some of the issues you mentioned will be addressed and solved. We are happy that our team provided you with a friendly and helpful service. I hope that we will be able to welcome you back with us. Best regards Alexander Moj General Manager

mufa69 2016/10/31
« Allergy Friendly and Heavenly Sleep »

I have a severe allergy and sinus problem and always have trouble when staying at hotels. This Sofitel was the first exception. Not only is the bed hypoallergenic type but the whole room also. No curtains nor carpets and very comfy bed. Service and staff friendliness are unmatched and they go the extra mile to help. One downside though and it is the food. Otherwise best hotel I ever experienced in terms of comfort, sleep and help.

353satishr 2016/10/20
« European Tour »

We visited Vienna on our anniversary . On being informed of the occasion of our stay, the hotel upgraded our room and decorated our room with flower petals for no charge. The hotel is perfectly located to the main shopping area. We had a great stay.

cynthia1015 2016/07/13
« Overpriced and pretentious with bad service »

I had one of the most unpleasant dining experiences of my life at the much-advertised Das Loft restaurant. My waiter blatantly tried to pressure me into spending more money. First he only brought me the tasting menu. I had to ask to see the full menu. After I ordered, he said, "Wouldn't you like to add another course?" And so on. It really ruined the whole experience for me. I went to the spa 15 minutes before closing. The staff looked very anxious that I might actually go in. The only staff at the hotel who were genuinely attentive and helpful were at the front desk, and even they pushed signing up for the rewards program too aggressively. (A simple "no thank you" wasn't sufficient.) As for the room, the decor looked like the drabbest Ikea showroom I've ever seen. The floors were bare concrete, painted gray, and there were white particle board cabinets everywhere. No color.

Alexander M, General Manager at Sofitel Vienna Stephansdom, responded to this review

Dear Guest, Thank you for your comment, we take your feedback very seriously. First, concerning your restaurant experiences, I truly regret that you received an inappropriate service and I would like to assure you that is not the standard we set for our restaurant. According measures within the team were taken in order to avoid a similar incident in the future. I truly apologize for all the inconveniences this might have caused you. Furthermore, I understand that the interior décor was not to your liking. The French architect Jean Nouvel created a unique design concept in our hotel. The rooms are minimalistic and designed in a threefold color scheme: grey white and black. The idea behind this sober interior is that nothing should distract from the stunning views of Vienna. The architect invites Vienna into the hotel room and the focus should be on the this extraordinary city. I am sorry that you did not feel comfortable in this minimalistic design environment. I understand that you were disappointed with your stay and I still hope to welcome you back so that we can convince you of our high standard and services. Kind regards from Vienna, Alexander Moj

anat b 2016/06/07
« PERFECT STAY IN VIENNA »

The hotel is beautiful and the rooms are spacious. Staff friendly and very helpful. Location perfect, especially being across the finest ice cream place in Vienna! Breakfast is excellent; large buffet with great French bread and pastries.

Alexander M, General Manager at Sofitel Vienna Stephansdom, responded to this review

Dear Guest, Thank you for choosing the Sofitel Vienna Stephansdom and your positive review. I am delighted to read that you enjoyed our your stay and benefited from the central location of our hotel. I will forward your kind words with pleasure to our Ambassadors. We are very much looking forward to welcoming you back again in the future. With warm regards from Vienna, Alexander Moj

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