Novotel Casablanca City Center 4 stars

Customer review rating (ALL Rating) 3.9/5 805 reviews

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Novotel Casablanca City Center - Image 1
Novotel Casablanca City Center - Image 2
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Novotel Casablanca City Center - Image 4
Angle Zaid Ouhmad, Rue Sidi Belyout, 20190 CASABLANCA, Morocco

Description

Hotel extras

  • 4 meeting rooms for your conferences and seminars

  • Lounge restaurant with modern design and international cuisine

  • Close to Hassan II Mosque, the ancient medina and the bazaars of Casablanca

  • Comfortable rooms overlooking the port of Casablanca

  • Make use of the fully equipped fitness center for moments of well being

Our accommodation(s)

Hotel location

Novotel Casablanca City Center

Angle Zaid Ouhmad, Rue Sidi Belyout
20190 CASABLANCA
Morocco

GPS:33.598417, -7.613917

Telephone
Fax +212 5224-66501

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

LE DELIGHT

The Lounge Restaurant is an inviting place where relaxation, gourmet food and comfort combine. Savour the finest gourmet cuisine while enjoying modern music. In a relaxed and luxurious setting, you will be charmed by our personal service.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  805 reviews

TripAdvisor Rating  3.5/5  1,892 reviews

Foetunately it was a short stay!

Customer review rating 1.5/5

Frederic A. Business - Confirmed reviews ALL

I am an Accor member. Check in: My stay was at MAD 2415 (which is approx EUR 225). I was requested to pay EUR 250. No refund. However receipt was MAD 2415 and not in Euro. This is an inconvenient as I cannot justify MAD2415 against payment of EUR250 at office. Restaurant: First time as guest, I go in a restaurant and had to pay immediately after. Same for room service. Need to pay in cash! What if I have a card?!! Room service: I wanted a burger which was on the card. I had the choice for 1 type of burger, the other not available! Housekeeping: Rooms were full of dust, chair is dusty, the sofa had traces of dirt...maybe the wrong room of the hotel! No remote control in room. Fortunately met a maintenance person in the corridor who helped me. How are checks done prior to arrival!!! Gym: Machines not connected; main gym machine not working; very small; this is only to say there is a gym, that's all. Breakfast: When on business trip, hot breakfast cannot start at 7h30 (omelette,eggs etc). Continental breakfast available before only! Concierge: The only positive service I had.

Not up to the Novotel standards I know

Customer review rating 2.0/5

Petros C. Business - Confirmed reviews ALL

Service was all but good. Food mediocre.

Old, not well maintained

Customer review rating 1.5/5

Eduard Business - Confirmed reviews ALL

Furniture is old and dirty. Surprised that Novotel does not withdraw its name.

It is not about the stay, its about a behaviour

Customer review rating 0.5/5

Jalel Business - Confirmed reviews ALL

I need to talk to an Accor Manager

Dear Jalel Z., Thank you for taking the time to tell us about your experience at the Novotel Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Not as expected

Customer review rating 2.5/5

Geraldine Solo - Confirmed reviews ALL

Facilities need improvement such as temperature control of "hot" food at buffet and I found a large tear in bedsheet and a substantial hole in a bath towel. Small paper cups not suitable for a cup of tea or coffee. All surfaces need a thorough clean. Generally disappointed.

Dear Geraldine R., Thank you for taking the time to tell us about your experience at the Novotel Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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Other web-users rate our hotel

  • 235 reviews 9.1/10 Location
  • 425 reviews 4.4/10 Room
  • 478 reviews 8/10 Service
  • 16 reviews 7.2/10 WiFi
  • 231 reviews 3.3/10 Cleanliness
  • 169 reviews 3.6/10 Breakfast
  • 147 reviews 4.6/10 Comfort
  • 136 reviews 4/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.