Hotel addressVaci utca 20
Parking : Petofi Sandor utca14
GPS:N47°29'40.59" E19°3' 13.39"
How to reach the hotelGPS :N 47° 29' 39.06'' E 19° 3' 9.21''
Contact the hotel
- Tel. (+36)1/4853100
- Fax. (+36)1/4853111
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Mercure Budapest City Center Hotel - hotel reviews in Budapest
Hotel code: 6565
Accorhotels.com customer reviews in partnership with TripAdvisor
28th December 2012, Pat225, Vienna, Austria
I arrived at the hotel having booked online, only to find out that I had booked for the wrong month! The staff were great and gave me a room just the same and at no extra charge. The location of this hotel is really central and the staff friendly. I like staying there when in Budapest. Thank you.View management response »
Management responseDear Pat225,Thank you for posting your comments on TripAdvisor. We are pleased to read your positive feedback about our hotel. We hope your next visit will be as pleasant as the previous one.With best regards,
6th October 2012, Fredericksburg, Virginia, USA
European rooms seem to be typically somewhat smaller than those in other geographic areas. Slightly higher per night cost probably due to its location. Walking street with restaurants and shops just outside the front door in both directions. Recommend you do not simply trust the first taxi driver you meet to correctly use his meter upon initial arrival into the city. Try to confirm cost first. Train station to hotel fare should be 3,000 KC or less, not the 7,000 we were overcharged for the short trip. Hotel arranged transport to airport upon departure was 5,900 KC and 3 times as far.View management response »
Management responseDear Guest,Thank you for your opinion, it is very impotant for us to know how a guest feels in the hotel.As you mentioned, the hotel has a good location, situated at the entrance of the pedestrian shopping area. Our hotel can arrange your taxi transfer to the railway station and to the airport as well. We hope to see you back in the near future. With best regards,
"Fantastic location in the heart of Budapest"
17th September 2012, wallysaskatoon, saskatoon
Stayed for 3 nights at this hotel. Walking out the front door you are at the center of the pedestrian mall and only 1 1/2 blocks from the River Danube. There are many shops and restauants just steps away from the hotel. Because of the location, I would stay there again.View management response »
Management responseDear wallysaskatoon,Thank you so much for choosing Mercure Budapest City Center during your stay in Hungary. It is lovely to hear that our guests could take advantage of our optimal location in the centre of Budapest. We really do hope to welcome you back soon.With best regards,
7th August 2012, Charl0tteDenmark, Denmark
The hotel is located central on the pedestrian street (Vaci street) not far from Donau. It is within easy reach of many sightseeing places. Nice restaurants nearby. Free wi-fi worked perfectly and so did the aircondition. Very nice breakfast. The staff were great - including the cleaning staff. The drain in our shower cabin did not work well. We were only giving one large duvet with the result my husband and I were fighting about it most nights. I think the hotel overall was a 4 star hotel, but the room itself was only 3,5 star. However, we would consider staying here again due to its location.View management response »
Management responseDear Charl0tte,Thank you for remarks of our hotel on tripadvisor.com. We are very delighted to read your positive comments about the breakfast and especially about the staff. We are also happy that you appretiated our complimentary Wi-Fi access. We look forward to welcoming you back soon.With best regards,
11th June 2012, msmnainar, India
Prime location of the city, easy accesible to all well known tourist spot near in Budapest. Affordable rate and excellent service. Regarding breakfast blenty of varieties available to select. Overall nice expericence and good hospitality.View management response »
Management responseDear msmnainar,Thank you for your compliment regading our service it is our pleasure that we went beyond your expectation. We will do our best to keep on serving our guest on a high quality level. We hope your next visit will be as pleasant as the previous one.With best regards,
"OK hotel, good location"
10th June 2012, Mav787, Liverpool, United Kingdom
Excellent location - 5 minutes walk to blue metro line 3 station which is on the route to the airport (with bus 200e) .Easy to get across the river or go on a boat trip. Just don't go to the coffee shops on Vaci utca unless you want to pay £4 for a croissant. Room ok but corridor outside smelt of cigarettes. No kettle which to an englishman abroad is a big problem - my fault as i didn't check on the hotel website before booking.Desk staff very pleasant.View management response »
Management responseDear Mav787,Thank you very much for your comment. We are happy that you enjoyed the center location of our hotel. I would like to kindly inform you that our hotel is a non smoking hotel including all the public areas, we have only one smooking floor. We are looking forward to welcoming you in Budapest again. With best regards,
"Excellent Hotel in Great Location"
8th June 2012, Milwaukee
The Mercure Budapest City Center is a great hotel in a great location. Right on the main shopping street in Pest with close access to Metro stops, the location can't be beat. The rooms are of nice size and the breakfast is nice as well. The hotel is kept up well and very clean. In our privilege room we had robes and slippers. The curtains were nice and dark and the windows solid to keep out noise. The only problem experienced during our stay was that the elevators were either very slow or not working at all, and being on the 7th floor, taking the stairs was not the best option. Other than the slow elevators, I would highly recommend this hotel.View management response »
Management responseDear Guest,Thank you very much for your comment. We are more than happy that you were satisfied with our hotel and services. It was also our pleasure that you enjoyed the Privilege Room with it’s many extra features. We do hope during your next stay you will choose our Privilege Services again. We are looking forward to welcome you in the near future.With best regards,
"Enjoyment on Vaci Utca"
3rd June 2012, GeorgeR1952, Brisbane, Australia
No. 1 for convenience in Budapest. Close to shops and restaurants and right on the pedestrian mall. Excellent breakfasts. Friendly and helpful staff.View management response »
Management responseDear GeorgeR1952,Thank you for your time to share with us your experience after your stay in our hotel. We are pleased to read you enjoyed the central location of the hotel and found our staff friendly and helpful. We really do hope to welcome you back soon.With best regards,
29th May 2012, tshayward, London, United Kingdom
This hotel has a great location right in the heart of Budapest and the main tourist area. Short walk to main sites/metro stops.Room was spacious albeit a little dated. Very big bed though. Room was at the front of the hotel on the 1st floor, and had to leave windows open as quite warm at night. A little noisy but not unbearable.Staff very friendly and helpful on check-in and prompt response when I sent a query before arrival.Good value if you can get this in one of the Accor Group's special offers!View management response »
Management responseDear tshayward,We are happy to read that you were satisfied with our hotel. We already shared your positive feedback with our Team. We also appreciate that you enjoyed the center location of our hotel and you could benefit from it. We are looking forward to welcoming you in the near future. With best regards,
"Perfect stay in Budapest"
17th April 2012, francebernard, Geneva, Switzerland
We spent a very nice time my daughter and myselft in this hotel. Confortable room, breakfast buffet with a very large choice, quite, calm, silent in spite of the "rue piétonne" and so very well located, which allow great facility for the different places to visit. If I had to return to Budapest I might choose this hotel again.View management response »
Management responseDear francebernard,Thank you for your compliments. We are happy that you enjoyed the center location of our hotel and you could benefit from it. We are delighted to read your positive comments about the breakfast and that you would come back again. We hope it will happen very soon.With best regards,
"Michael Creed, Guest"
15th April 2012, PPlmike, Leighton Buzzard, United Kingdom
My wife and I truly enjoyed our stay all the staff were friendly and helpfull the bedroomes were comfortable( could of been a little bit bigger).Breakfast was an experience the choice and the quality was excelent.We wouldn't hesitate to stay with you again in the future.The only negative was that the rooms were to warm.View management response »
Management responseDear PPImike,Many thanks for your opinion you have shared about our hotel. I really appreciate reading that you were satisfied with the breakfast and especially with our staff. I will let them know about your comment. We look forward to welcoming you back soon.With best regards,
"A great Hotel in the Centre of things."
30th March 2012, Mungo88
We stayed 4 nights and it was just as we expected, the shower room was a tad on the small side, but otherwise the room was very comfortable. All the staff were very helpful and friendly.The Location is excellent, right in the middle of the main pedestrian drag.with all the sights, excellent restaurants etc within walking distance.The only downside is that Accor inexplicable no longer accept Amex for advance internet bookings.View management response »
Management responseDear Mungo88,Thank you for your kind words. Our staff is our greates value therefore we are glad that the service they provide met your expectation and of course we will forward it to the Colleagues. I would like to kindly inform you that we are continuously working on the website development. We are looking forward to welcoming you back to our hotel.With best regards,
"Girls on Tour in Budapest"
30th March 2012, New Milton, United Kingdom
This hotel is in a shopping street in the Pest side of the city and is also very close to the river Danube, but you can't see it. We had an enjoyable stay and the hotel was very nice indeed, but the beds are very hard and give you backache. The staff are it's best asset. They are so polite and would do anything for you, except let you in the main door at night. I paid extra for a priveledge room and part of that was having bathrobes. These are made to fit skeletons with skin so be warned, if you are of average or lager size. They provide tea and coffee in priveledge rooms, but again beware, check out the tea bag situ first as there were 2 guestes, but only one proper breakfast tea bag, the others were herbal. You can get supplies though from the priveledge lounge on the first floor. There, you can also get fresh fruit, peanuts, crisps and pretzels, water, juice, tea and coffee and you can use the internet. The lounge is a nice area and you should use it if you want to make up for ill fitting bath robes and slippers. So get your money's worth. The maid will not clean your floor during your stay but will replace towels as long as you leave them on the floor, and the room was 'made nice' by he/she. I would certainly not buy drinks in the hotel bar as the prices are ridculous but all in all a nice stay. Would I pay extra again for certain priveledges??? I am not sure, but I would stay in this hotel again, if only for the Italian restaurant next door, where the food was excellent.View management response »
Management responseDear Guest,Many thanks for writing a review on your stay at Mercure Budapest City Center. It's a special pleasure for me that you found our hotel to be good value for money and you could take advantage of the Privilege service with it’s many extra features. I really appreciate that you were satisfied with the room and especially with our staff. I am happy that you would come back again. I hope it will happen very soon.With best regards,
"Excellent location with reasonable costs"
21st March 2012, NaokiK
This hotel is highly recommended with advance booking. It stands in front of the main shopping street and is pretty convenient both for business and leisure. It provides free Wi-Fi but its quality is to be improved.View management response »
Management responseDear Guest,Thank you for commenting your stay with us. We can only agree with you that our hotel provides the best location for discovering Budapest – the city of senses. We do all the best to improve the quality continuously. We hope you will choose again our hotel during your next trip to Hungary.With best regards,
"Budapest one night"
23rd February 2012, Hilversum, The Netherlands
Good location. Clean hotel.Beds were maybe a bit hard.View management response »
Management responseDear Guest,Thank you for your kind comments. We are delighted that you enjoyed your stay at Mercure Budapest City Center and its location, surrounded by walking street from all sides. We look forward to welcoming you back again.With best regards,
"Good location for visiting Budapest."
20th February 2012, Godalming, United Kingdom
Excellent location in central Pest for visiting all the city sights. Hotel was very quiet at this time of year, so good service was received throughout. Breakfast was good quality and very quiet - able to sit in window seat overlooking shops in vaci utca. Budapest can be very cold in February!!!View management response »
Management responseDear Guest,Many thanks for your positive opinion you have shared about our hotel. I really appreciate hearing from you and reading that you were satisfied with the services,especially with the breakfast. It is also lovely to hear that our guests could take advantage of our optimal location in the centre of Budapest. We really do hope to welcome you back soon.With best regards,