Mercure Bristol Brigstow Hotel

"Great base to explore Bristol."

16th May 2012, Attrick, Milford Haven, United Kingdom

Another good weekend at the Brigstowe. We really enjoy the riverside location close to two great pubs in King Street. Staff very helpfull and the breakfast was as good as ever. We will no doubt return.

Management responseThanks for your feedback! Glad you had a good stay! Just to let you know for next time,book online at the Mercure web site, where we promote our City Breaks deals. Iain France -General Manager
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"Great Location with Excellent Offers"

14th May 2012, Ian19650715, Edinburgh, United Kingdom

A great hotel well located in Bristol for access to the station, bars and restarants, particularly if you can get rooms at discounted prices. Have stayed on a number of occasions and would do so again

Management responseThank you for your very kind words. Very much appreciated and my team will be delightedto hear that you enjoyed yourselves. Look forward to welcoming you back and remember to book on the Mercure web site where we guarantee the best rates available. Kind regards,Iain France - General Manager
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"Left something behind in the room but no one cares"

1st May 2012, eugenekl, Hong Kong, China

I sent an email and called the hotel front desk to ask if the housekeeper had found my thing. But got no reply. Do I need to travel 5000 miles back to UK in order to get a response?

Management responseThank you for completing our guest satisfaction survey on line to which, we have responded by email as we very much appreciate your positive comments regarding your stay at Mercure Bristol Brigstow. Regarding your lost property, in my email reply to the survey, I addressed your concern and requested that you contact me directly giving me a full description of the item so that I may personally check with my Housekeeping team, as we log all lost property found in the hotel and place in safe keeping for three months before discarding. Therefore I am disapointed that you felt the need to post this coment on TripAdvisor as no contact has been made with myself. Please rest assured that the team at the Mercure Bristol Brigstow Hotel are here to help and I am still available to assist with the search of your lost item and you can contact me on either the original email address which you already have or alternatively call me directly on Tel:00 44 117 929 1030. Iain France -General Manager
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"Business trip"

18th April 2012, MrBucketSpade, Lancaster, United Kingdom

Really helpful front of house staff. Happy to book taxis, restaurants and help with local info. A great location with easy access for the centre.

Management responseThank you for your kind comments and compliments – I am delighted that you enjoyed yourstay and look forward to welcoming you back again soon. Kind regards, Iain France - General Manager
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"friendly and knowledgable staff"

16th April 2012, chrisandmatthew, London, United Kingdom

An excellent place to stay in Bristol. Right by the water, we had a great view from our window, and within walking distance of everything. The room was just about the right size, and the bathroom was large and well fitted. The breakfast was a good spread, especially considering there weren't many guests staying. However, the best thing of all was the staff. They were all without exception absolutely charming, and helpful. Next time I'm in Bristol I would definitely stay here again, and I've recommended it to friends and family.

Management responseThanks for your review. I’m glad you have a good stay with us. See you on your next trip.Kind regards, Iain France - General Manager
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"Ideal location with friendly helpful staff"

10th April 2012, Gill19ric, worcester

Stayed overnight as our son was getting married at 5pm and reception after at the Glass Boat (opposite the hotel). Staff were very considerate and allowed us to check in early so we could get ready for the wedding. Rooms were really comfortable, exceptionally clean and the view of the river was wonderful. Highly recommend staying at this hotel as the staff were so lovely and interested in the wedding. Breakfast was delicious with so much choice. We had several rooms as we are a large family and they were all together on the same floor and we could not have asked for more. A big thank you to all the staff.

Management responseThank you for your very kind words. Very much appreciated and my team will be delightedto hear that you enjoyed yourselves. Look forward to welcoming you back in the near future and remember to always check out our own website for the best rates available including city break packages. Kind regards, Iain France - General Manager
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"Very Nice Hotel"

19th March 2012, Sue24, london

I used this hotel for a business trip for 1 night (got a good deal on the internet). Overall I found it very comfortable with a nice ambience. The room was clean and comfortable and the service good. Parking was in the local NCP car park (discounted for guests) behind the hotel. Not too sure exactly how close it is from the centre as I was attending event nearby the hotel, but the area was very nice right by the river! Would certainly stay again if I needed to.S Harris Bucks

Management responseThank you for taking the time to write a review. I am delighted that you enjoyed your stayand look forward to seeing you again in the near future. Kind regards, Iain France- General Manager
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"Prices and WiFi"

13th March 2012, London

I stay regularly at the Brigstow and it irritates me when the room price goes up the later I book, so often I will go elsewhere because of that. In this instance, it suited me to stay there and I paid the premium as a result. All was fine with my stay, but I do get very annoyed now when asked to pay extra for WiFi, which should be free of charge nowadays - as it is in many hotels, pubs, restaurants etc. You charge enough for the room, surely trying to charge extra is a bit petty.

Management responseThanks for your feedback! Glad you generally have a good stay each time you stay! Tip for next-time - always check out our own Mercure website as we guarantee the best rates available and will always have early booking deals on line.. This is also the best place to find special offers which include breakfast / dinner. Iain France - General Manager
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"Lovely hotel"

9th February 2012, Exeter, United Kingdom

Friendly and helpful staff. A lovely location - great views of the river. We had a lovely stay. Breakfast price on arrival was far better than the advertised price. Bit disappointed that adverts said health club facilities - when we got there we found these to be in a separate facility down the road from the hotel.

Management responseThanks for your feedback! Glad you had a good stay! Just to let you know for next time,book online at our own web site where we promote our City Breaks deals. Iain France - General Manager
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"Good Location"

30th January 2012, BullenG, Hertford, United Kingdom

Good hotel in a great loction - short walk to St. Nicholas Mkt and numerous bars. The hotel offers a very good set meal - the fish of the day option when I stayed was Salmon which was very good.Look-out for their 1/2 board deals as these are very good value.

Management responseMany thanks for your kind words. I’m glad my team made your stay enjoyable. If you wantto come back and stay with us again, remember to book on our site to get the bestrates available. Iain France - General Manager
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"Bristol Overnighter"

28th January 2012, Bristol, United Kingdom

Excellent location for Central Bristol. Good for Cabot Circus, museums are close by, and handy for the Hippodrome, and all restaurants on the harbourside and welsh back. Good room overlooking harbour, great stay.

Management responseThanks for your review. I’m glad you have a good stay with us. See you on your next trip and remember to visit our own web site to get the best rate available guaranteed including our promotional rates. Kind regards, Iain France-General Manager
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"noisy ventilations. could not sleep all night. otherwise ok"

6th January 2012, Cardiff, United Kingdom

noisy ventilations. could not sleep all night. otherwise ok. there is only filtered coffee available in the bar. Tv quality is poor . staff is freindly. check in and check out is quick. Bathroom is good

Management responseThank you for taking the time to write a review about your recent visit, I’mdelighted that you enjoyed your stay, however was sorry to learn that you were disturbed by noise from a ventilation unit, please accept my sincere apologies. We would like to thank you for informing us and would like to confirm that we have since addressed this issue. Kind regards, Iain France - General Manager
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"Excellent"

24th October 2011, Loved-Dinan, UK

I love Bristol and I love this hotel. Great location, great service. Comfortable, clean, wonderful breakfast. I can thoroughly recccomend this hotel to everybody. And the Glass Boat outside is one of the best things about Bristol.

"Excellent stay"

20th October 2011, London

Good fast check in.Good advice on local attractions from front office staff.Fast efficient service and reasonable prices at the bar. Rooms clean and well equipoed. Free internet would have been nice though!Excellent breakfast and check out.

Management responseThank you for your kind comments and compliments – I am delighted that you enjoyed yourstay and look forward to welcoming you back again soon. Kind regards, Iain France-General Manager
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"cheerful helpful staff"

6th October 2011, hessle yorkshire

Ideally situated hotel for trains busses and motorists, right in the heart of newly developed waterfront bristol.Remarkably good value, breakfasts were excellent with a huge variety of choice. I am looking forward to our next visit.

Management responseThanks for your review. I’m glad you have a good stay with us please always check out our own web site for the best rates guaranteed for your next stay. See you on your next trip.Kind regards, Iain France-General Manager
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"Back yard noisy"

18th September 2011, Geneva, Switzerland

It was rather a disagreeable surprise to find, when sttling into the very comfortable bed, that a lot of noise was coming from the internal courtyard at the back, from staff putting out bins, etc. And quite annoying that the window could not be shut. Little things that marred what was otherwise an excellent choice of hotel.

Management responseThank you for taking the time to write a review about your recent visit to the Mercure Bristol Brigstow Hotel. I’m delighted that you enjoyed your stay, however, I have also noted your comments regarding the noise you encountered at the rear of the hotel from other business's in the area which we will address. Kind regards, Iain France-General Manager
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"Waterside Stay"

5th September 2011, London, United Kingdom

a contemporary hotel located in the city centre with the added benefit of a waterside location. the bar is comfortable and the general ambience is quite upmarket without being opulent. large rooms with big beds and an en suite with choice of bath or seperate shower. great value.

Management responseThanks for your feedback! Glad you had a good stay! Just to let you know for next time,book online on our own website where we promote our City Breaks deals. Kindest regards Iain France - General Manager
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"Mercure Brigtow Hse Hotel"

3rd September 2011, Hertford, United Kingdom

Good hotel in an excellent location - just right for the Harbourside, St. Nick market & town centres shops. The Weatherspoons (Commercial Rooms) & Lloyds Bank in Corn St are worth a loook for the fantastic architecure. Loads of good pubs in the area & plenty of places to eat.

Management responseHappy to hear that you enjoyed your stay at the Mercure Bristol Brigstow Hotel and we shall look forward to your next visit and remember that you will always find our best rate available on our own website guaranteed! Kind regards, Iain France-General Manager
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"For our daughters wedding"

4th August 2011, Liverpool

A large number of family and friends stayed for one but most two nights and were treated very well by all staff from reception to room service . The rooms were lovely and we all enjoyed the breakfasts .We weredown in Bristol attending our daughters wedding which took place on the glass boat and so your hotel was perfectly placed. Everyone enjoyed their stay and many suggested they would use you again! Thanks again for all your care and patience.Cath Herbert

Management responseThank you for your very kind words. Very much appreciated and my team will be delightedto hear that you enjoyed yourselves. Look forward to welcoming you back. Kind regards,Iain France-General Manager
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"Fine and central."

2nd August 2011, WartyTasmania, Tasmania

Checked in a little early and the room was not quite ready. Checking in was a breeze and the tourist map that was given was used well over the next 4 days. The room was very clean and the bathroom was large and spacious. The bed was comfortable and I had no trouble sleeping. The Hotel is central for a lot of things in Bristol and I walked everywhere quite comfortably. I only ate one meal in the restaurant and that was breakfast on the last day. The only problem I had was when paying I wanted to use my travellers cheques. The information booklet in the room stated that the front office would exchange TC's but I was informed that cheques were not accepted. It was sorted out very efficiently but I had a credit of 15 quid which meant I had to eat breakfast the following morning. Other than that it was a very good hotel with very good staff.

Management responseThanks for your feedback! Glad you had a good stay! Just to let you know for next time,book online directly on our own web site where we guareantee the best rates available including all our promotions & deals. Iain France -General Manager
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"Stay in Bristol"

26th July 2011, Kennedy001, Dublin, Ireland

The hotel was very clean and the service was good. We were upgraded to a room overlooking the river but it was very noisy during the night and from early in the morning. The location is very good near to everything. The breakfast was also good and food very fresh.

Management responseGlad you had a good time! Hope to see you again. Kind regards, Iain France - General Manager
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