ibis Mall Avenue Dubai 3 stars

Customer review rating (ALL Rating) 4.6/5 910 reviews

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ibis Mall Avenue Dubai - Image 1
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Al Barsha 1, 2A Street, Opposite Mall of the Emirates, P.O Box, 283825 DUBAI, United Arab Emirates

Description

Hotel extras

  • Few minutes walk from Mall of the Emirates & Metro Station

  • Complimentary WiFi

  • Private Indoor Car Park

  • Located in the heart of Al Barsha's business and leisure district

  • Free shuttle service to Kite Beach

Our accommodation(s)

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Hotel location

ibis Mall Avenue Dubai

Al Barsha 1, 2A Street, Opposite Mall of the Emirates, P.O Box
283825 DUBAI
United Arab Emirates

GPS:25.116528, 55.196111

Telephone
Fax +971 4 382 3001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

AMICI ITALIAN RESTAURANT

Amici Italian Restaurant, where friends meet. Guests can savor authentic Italian cuisine as Amici showcases a bistronomic journey in a casual venue.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  910 reviews

TripAdvisor Rating  4.5/5  2,575 reviews

Certificate of excellence 2024

HOTEL THAT COULD NOT CARE LESS ABOUT ITS CUSTOMERS

TripAdvisor rating 1.0/5

raymondx179 TripAdvisor review

This is a formal complaint: on 26/04, after 12 hours flight, arrived at this hotel and it was closed due to floods that happened in dubai a week before. No one took a minute to contact me prior to my arrival, prior to my flight to let me know in advance they could not honor the booking so I could make changes in advance. no email, no call.... When arrived after 12 hours travel and a night in a plane, i found a closed hotel, with a few people wandering inside, no-one took notice of care of a client trying to understand why the hotel he booked in was closed... And then It became very clear why no one called in advance : one hotel staff told me I could move me in their sister hotel the ibis Deira. ( 20 km away on the other side of the city, same owner obviously... looks like the client is definitely the last priority...). I then complained and asked to be moved to the ibis al Barsha that is only a couple of km away, and explaining the location choice had been made for a reason, they made the arrangement... Then went to that ibis (at my own cost and after wasting another hour discussions). checked in for the same dates and paid, and gave again my loyalty card nb, yet the stay is not reflecting on my account.... I look forward a formal apology as this is not acceptable that a customer is not contacted prior to check in when the hotel has closed and cannot honor the reservation, and also, I am still to receive the credits of the due loyalty points for that stay. after 4 stays in that hotel in the last year, it shows really how they care about customers...

Worst experience with closed hotel and no communication

TripAdvisor rating 1.0/5

samitdeb Business - TripAdvisor review

I wanted to give it a zero or negative if possible. I booked this property solely because of attending an event at Madinat Jumairah sometimes in mid April for 4 nights. When i finally landed in Dubai today on 5th May and reached the hotel to my horror it was deserted. Then a secuty officer appeared and took me to the next door property at novotel suites - i was told both properties are closed and they are shifting the guests to one of yheor other property which is 20 km distant at Deira amd which will easily take 45 mins to an hour to reach. They explained ablut the damage due to rain and these properties were closed since mid april. While i understand that those damages,closures beyond theor control what was extremely disguisting was no prior intimation to the guests with cancellation option in which case we could have taken a cal either to take refund and book a property near the event or continue with their lroperty in that super remote place - they just left a very junior staff Zeeshan who has no clue or cant justify an action from his senior management. This is the worst experience and communication seen anyehere in a decent brand like accor - on top of this when i enquired if they will arrange for transport given i am placed in a super unfortable location when i thought i am sraying next door the staff did not respind. Extremely dissatisfied and in Singapore it calls for a criminal and penal action with hefty fines not sure if Dubai tourism will take a similar call

Good location

Customer review rating 4.0/5

Gulnara A. Solo - Confirmed reviews ALL

Hotel lobbi is very nice like in all IBIS hotels. Clerness is fine? room is always clean and without smell.

Dear Valued guest, We very much appreciate your comments regarding your stay at the ibis Mall Avenue Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ghaith Dalati Hotel Manager Novotel Suites & Ibis Mall Avenue Dubai

Disappointed

TripAdvisor rating 2.0/5

Chris T TripAdvisor review

Disappointed! We were group of friends staying in the property and Nishadi in the front staff was rude and unhelpful! She was not even interested to listen and offer us an alternative solution to accommodate our concerns! The kind of attitude shown to us made us feel unwelcome! We stayed a night before at Ibis Al Rigga and our stay was pleasant!

Dear Valued guest, Thank you for taking the time to tell us about your experience at the Novotel Suites Dubai Mall of the Emirates. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ghaith Dalati Hotel Manager Novotel Suites & Ibis Mall Avenue Dubai

Unpleasant Service from Nishadhi

TripAdvisor rating 1.0/5

John C TripAdvisor review

Our stay started to go downhill when we were checking-in and attended by the staff, Nishadhi who is very unhelpful and sarcastic with her responses. We shook it off as we have great plans ahead. However, for the following days that we were there, Nishadhi remains to be in rudely manner and very unaccommodating. Been staying at IBIS in different locations. IBIS MOE is not really recommended.

Dear Valued guest, Thank you for taking the time to tell us about your experience at the Novotel Suites Dubai Mall of the Emirates. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ghaith Dalati Hotel Manager Novotel Suites & Ibis Mall Avenue Dubai

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Other web-users rate our hotel

  • 1,375 reviews 9.7/10 Location
  • 1,731 reviews 6.9/10 Room
  • 4,384 reviews 9.5/10 Service
  • 44 reviews 5.9/10 WiFi
  • 858 reviews 8.1/10 Cleanliness
  • 398 reviews 9.3/10 Food
  • 387 reviews 8.6/10 Breakfast
  • 335 reviews 8.4/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.