Hotel - La Veranda Resort Phu Quoc - MGallery by Sofitel
section.presentation.hotel.accorhotels
Mgallery by Sofitel Hotel

La Veranda Resort Phu Quoc - MGallery by Sofitel

Tran Hung Dao Street  Duong Dong Beach 
95000  PHU QUOC
VIET NAM

1,694 reviews
TripAdvisor Rating Based on 1,694 reviews
Check Prices
Best price guarantee
From
From 120.00 USD Non member rate
From 120.00 USD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Check Prices
Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
  • Babysitting on request

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Babysitting on request
  • PHU QUOC AIRPORT
  • Reception open 24 hours a day
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon (Paying)
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
  • Babysitting on request
  • Beach and water sports
    • Boat excursions
    • Kayaking
    • Private beach
  • Other sports activities
    • Bicycle hire facilities
    • Badminton
    • Volley ball facilities

Catering

  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00 - 22:00
    • Opening hours : Week-end 07:00 - 22:00

Business services

  • 1 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

This boutique Phu Quoc resort boasts a beautiful selection of indulgent, superbly appointed rooms including spacious garden rooms enveloped by lush greenery and exotic flowers and beachfront suites with private balconies and stunning sea views.

  • 70 rooms
  • 70 non-smoking rooms
  • 18 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Web TV
    • Crib on request
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • TV room service ordering
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

Our customer reviews for La Veranda Resort Phu Quoc - MGallery by Sofitel

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.5/5 Based on 1,694 reviews
T6973GHritac 2017/04/04
« time out »

La veranda was fantastic. Staff very friendly and helpful. Men looking after beach area was very commendable. They were quick to get off the mark to find lounge chair position to your liking. Even management staff was always around to help and make sure things are spot on. Would definitely stay again.

Jean Pierre G, Guest Relations Manager at La Veranda Resort Phu Quoc - MGallery Collection, responded to this review

Dear T6973GHritac, I am very pleased that you have decided to stay with us again when you come back to Phu Quoc island. The team of La Veranda is working together to exceed our guests expectations, and I am very proud that you have noticed it. We are looking forward to welcome soon. Kind regards, Xavier Valmorin Guest Relation Officer MGallery by Sofitel - La Veranda Resort - Phu Quoc

Marie F 2017/02/25
« Perfect End to our Honeymoon »

A fantastic resort, happy going and friendly staff; a great team that will do their best to make your stay the most enjoyable! Lovely and spacious garden villa, beautiful garden, and amazing buildings! The best yoga teacher that can only put you in the right mood to start your day, a very generous and delicious breakfast, the private beach is a little slice of paradise, top notch restaurant and all the little extras that the team put together to make your money worth it were always welcomed! We cannot wait to come back! Many thanks

Jean Pierre G, Guest Relations Manager at La Veranda Resort Phu Quoc - MGallery Collection, responded to this review

Dear Marie F, It was a great pleasure to have you as our guests during your honeymoon. The team is very proud to read that you have enjoyed all aspects of your time with us, and we are very happy to have created memorable moments with you. The team of La Veranda wishes you all the love and happiness in the future. Kind regards, Xavier Valmorin Guest Relation Officer MGallery by Sofitel - La Veranda Resort - Phu Quoc

Philippe B 2016/07/01
« small details make the difference »

The place is not so big, not so flashy, but what makes the difference is the attention to details. The staff is very nice, the food is good, you have all you need in the big rooms, they are clear, clean and full of plugs! I had my first monopoly game in 20 years at the bar. What more do you want!

wazzawar 2015/02/04
« 7 days in phu quoc »

we stayed 2 years ago for 3 days not enough time . we chose to stay 7 days to relax and tour island properly .got sick 3 days never saw guest service manager to busy sitting in office. rest of staff excellent . concierge under estimated taxi price to town . there were sea lice depending on current

Jean Pierre G, General Manager at La Veranda Resort Phu Quoc - MGallery Collection, responded to this review

Dear Wazzawar, Thank you not forgetting us and for taking the time to post your constructive feedback regarding your stay from over 2 years ago. I was very happy to hear that you found our staff to be excellent. Your length of stay is a little confusing and unfortunately with no details from you I was unable to search back through our files to ascertain your said experiences. Non the less, we hope we will have another chance to welcome you back to our little slice of Paradise in the not to distant future. Kind regards, Ian Ó Broin Guest Relations Manager

Momokichiboo 2014/12/29
« Very good,but need improvement »

Very beautiful hotel ,facing the beach.All the staffs are smiling and offer very good services,always trying to understand what the guests are looking for. One unfortunate thing was at the time of check-in.The hotel offers free shuttle bus services between airport and the hotel.We took a shuttle,may be among total of 10 people,and were invited to the bar for the check-in process. One thing I realized was that they did not care about Accor Hotel Program "A Club".They did not ask any on this,and further even if I asked them on the benefits,they could not repond at all.After we settled in the room,I asked again on the benefits,and then they said "We need to change your room as your Platinum level customer".On the another benefit,I had a trouble to convince the front staff.I hope,they could improve this.Also unfrtunatelly,my A Club points have not been credited yet! (The hotel we stayed after this has already credited the points,so I may need to claim in several days time?)

Jean Pierre G, General Manager at La Veranda Resort Phu Quoc - MGallery Collection, responded to this review

Dear Momokichiboo, Firstly, let me thank you for picking La Veranda as your preferred resort to stay in during your recent visit to Phu Quoc island. We prize the information gathered through this medium as it helps us to improve on our services for the better experiences of our present and future guests, so thank you for posting your feedback. As La Veranda is part of the Accor family, an MGallery resort, we abide by the guidelines for services and benefits for all Accor loyalty members. I do apologise if your experience was otherwise. I have not been successful in finding you on our system without a name as we have many Accor members staying with us monthly. I would like to invite you to contact me directly so we can find a solution. My email address is grm@laverandaresorts.com. Lastly, thank you again for your comments. Rest assured I will follow up accordingly with the team. I hope we will have the chance to welcome you back in the not to distant future. Kind regards, Ian Ó Broin Guest Relations Manager

LondonDoug 2014/10/21
« Relaxing stay in luxury, sustainable resort »

Beautiful stay at La Veranda, very relaxing and enjoyed it alot. Room was very clean and had everything that you could want. It all started with a fruity welcome drink and a stunning view, all very organised, professional and friendly. The pool was peaceful with a little jacuzzi, always space around to sunbathe, grab a drink. Lots to do on the beach and we tried out the kayaks and went next door (ish) to the Pearl farm which has a huge selection. We dined at the Peppertree restaurant which was excellent, we both visited the spa for a massage which slowed me down to the pace of island life. We also tried out a tour to the north of the island which was very interesting and worth doing. Phu Quoc as an island is changing with a massive resort in the north which to be frank looks pretty hurrendous (chopping down huge areas of forest and building americanised dolphin parks. eurgh!). Would stronglyrecommend supporting places such as La Veranda who make alot of effort to ensure that tourism on the island is sustainable and respectful of its natural beauty.

Jean Pierre G, Manager at La Veranda Resort Phu Quoc - MGallery Collection, responded to this review

Dear LondonDoug, thank you very much for composing a review on tripadvisor and share your experience during your most recent stay with us and future travelers and visitor. We all enjoyed reading your well balanced and informative feedback. It is good to know, that you enjoyed your time with us, but also explored the island outside of La Veranda a little bit. It is going to be interesting and exciting to observe the development of Phu Quoc in the near future with all the development. Once again, thank you for making our resort your preferred place to stay while you visited the island in the gulf of Thailand. Kind regards, -Maximilian Freyaldenhoven Executive Assistant Manager

BaThong 2014/08/12
« Excellent short vacation »

We have had a wonderful experience in Phu Quoc at La Veranda. Even though the swimming pool is quite small but the hotel has access to its own private beach, very peaceful. The staff and the manager were very accommodating for our family and arranged everything for us, from taxi rental to restaurant booking, late lunch on arrival, to late check out. Phu Quoc was unknown to us but our journey were fantastic except got bitten by sand-fly in Bai Sao :-( in remote shaded area. Bravo to the team.

Jean Pierre G, Manager at La Veranda Resort Phu Quoc - MGallery Collection, responded to this review

Dear BaThong, thank you very much for your recent visit to Phu Quoc Island and La Veranda Resort. We appreciate you taken the time to compose a review here on tripadvisor. It is nice and encouraging to learn, that your experience on the island and in the resort was a wonderful and memorable one. We all enjoyed reading that you felt well looked after by our staff and received superior service from the team. The sand flies on Bai Sao are a well-known problem- unfortunately. But hopefully the nice atmosphere on the south/east side of the island could make up for it. Please spread the word in Singapore about our island and La Veranda Resort. Kind regards, -Maximilian Freyaldenhoven Executive Assistant Manager

swissmountain1970 2014/07/09
« Too high expectations... »

We reserved this property for 3 nights but had to cancel and reserve again on short notice due to flight schedule changes by the airline. Have done this on the www.accorhotels.com website. Called the hotel on the day of arrival to make sure sombody will be there for the complimentary Airport pickup. When we finally arrived, nobody was there and I had to call again so finally after 1/2h wait, we were picked-up. At the hotel, we were brought to the lounge area for a welcome drink and to complete the check-in papers when I noticed that they still had the date of my original reservation and nothing about my cancellation and new reservation. When telling them about it, the first reaction was: "but you have to pay the first night then"! By this time I was already quite confused and a bit angry so I showed them my reservation and cancellation confiration emails. After a while they finally told me that they have had problems with their whole email system the past days and never received my cancellation and new reservation from the ACCOR system... Then I was asked to go to the reception and print all these emails or forward them to the office staff. But as the system still wasn't working right, I was sitting there for about an hour until it finally worked out somehow. During the whole time, not even a glass of water was offered and everyone was acting quit unprofessional. Later in the room I decided to call the manager, Mr. Maximilian, to let him know about the happenings. He was not available but called back later. We had a good talk and he apologized and promised to take care of us and make up for it in some way. Next day we met at the bar again where my girlfriend and I just had a few drinks. Talked again to him just in a casual way about different things, he seemed to be a nice guy. One day later I needed to change some Swiss Francs as all the ATM's were out of order so I went to the reception. There I asked if they can change the CHF but was told: no sir, we only accept US$, Australian$, but no CHF. I thought that was strange and started walking away when I saw the paper with the currecies and rates they change. Sure there was CHF on it! Telling them about their list, they finally changed my CHF... Conclusion: Most staff at this hotel seems not to be trained well and don't act professional in difficult situations and the manager is all bark but no bite, he never made up with anything he had promised us! We were quite disappointed...

Jean Pierre G, Manager at La Veranda Resort Phu Quoc - MGallery Collection, responded to this review

Dear swissmountain1970, I appreciate you taken the time to compose a well balanced and encouraging email. We can't say that we really enjoyed reading your review this morning, but we are definitely thankful and appreciate all constructive feedback, since it helps us to analyze and improve our service and discover areas of concerns. I totally concur with you, that your case could have, and should have, been handled in a more professional and efficient way. We certainly see a lot of space for additional training and improvement. Please apologize that, due to our internet connection from the mainland being down, we did not receive your reservation changes and updates in a timely manner. I cannot say, that your expectations were too high, since our benchmark is the demand of our customers and guests. We should make any effort to satisfy their needs. In your particular case we have not shown the necessary dedication and passion. Once again, thank you for staying with us this time. Please let us know, if you would give us a second chance for yet another visit. We would be thankful to welcome you back again. Kind regards, -Maximilian Freyaldenhoven Executive Assistant Manager

See more In partnership with

Web-users rating

Other web-users rate our hotel

Book your stay in this hotel
Best price guarantee
From
From 120.00 USD Non member rate
From 120.00 USD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate
Best price guarantee

Our other hotels nearby

At 7.4 km Novotel Phu Quoc Resort
Novotel Phu Quoc Resort Hotel
From
From 98.00 USD Non member rate
From 98.00 USD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
All our hotels in PHU QUOC
Check Prices