ibis budget London Hounslow 2 stars

Customer review rating (ALL Rating) 3.9/5 1,100 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • A 20-minute drive to Heathrow Airport

  • Less than a ten minute walk to Twickenham stadium

  • On site Parking available for all guests. Fees Apply Please contact the hotel for information

  • Five-minute walk to Hounslow Central Underground Station

  • Good shopping possibilities located nearby

Our accommodation(s)

Hotel location

ibis budget London Hounslow

20 28 Staines Road, For Car Park use 65 Grove Road, TW3 3PU
TW3 3JS LONDON
United Kingdom

GPS:51.467194, -0.366678

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  1,100 reviews

TripAdvisor Rating  3.5/5  1,629 reviews

The location is ideal as quite close to airport and away from its hassle, the atmosphere is pleasant enough for a nice stroll in the area. The price is reasonable compared with the airport area.

Customer review rating 4.5/5

Francy Solo - Confirmed reviews ALL

Not much else to add, it is clean and quite for a good rest.

Dear Francy, thank you for your positive review! We are pleased to hear that you found our location convenient and enjoyed the pleasant atmosphere for a relaxing stroll. We strive to offer a clean and quiet environment for a good rest. We look forward to welcoming you back soon. Best regards, Edith, ibis Budget London Hounslow.

Good location with friendly helpful staff, very clean and local parking.

Customer review rating 4.5/5

Tim Couples - Confirmed reviews ALL

AS the above

Dear Tim, we are thrilled to hear about your positive experience with our friendly staff and clean facilities. Our convenient location and local parking aim to provide a hassle-free stay. We look forward to welcoming you back soon. Best regards, Edith, Ibis Budget London Hounslow

Dirty

Customer review rating 0.5/5

Alex Business - Confirmed reviews ALL

Felt like a hospital room. Sheets and pillow had stains on them. Found hairs in the bed too. Won’t be staying in an ibis again. 👍🏼

Dear ALEX M., Thank you for taking the time to tell us about your experience at the ibis budget London Hounslow. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ramona Ibis Budget Team

Still not perfect but getting better.

Customer review rating 4.0/5

Tadeusz Solo - Confirmed reviews ALL

Great to see both lifts working after a very long time indeed. Shame the toilet in the reception area was out of order - it seems there always has to be something not functioning.

Dear Tadeusz, Thank you for taking the time to share your feedback with us. We appreciate your kind words about the improvements we have made, including the functioning lifts. We apologize for the inconvenience caused by the out-of-order toilet in the reception area. We understand that it can be frustrating when things are not functioning as expected. Your feedback has been noted and we will take it into account as we continue to make improvements. Thank you for choosing ibis budget London Hounslow. We hope to have the opportunity to welcome you back in the future. Warm regards, Edith Ibis budget London Hounslow

Friendly Staff

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

The staff were very helpful. They found my buggie bed even though I had to ask 3 times

Dear AIDA H., Thank you for taking the time to tell us about your experience at the ibis budget London Hounslow. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ramona Ibis Budget Team

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Other web-users rate our hotel

  • 1,007 reviews 8.8/10 Location
  • 1,498 reviews 5.1/10 Room
  • 1,132 reviews 8.2/10 Service
  • 29 reviews 7.7/10 WiFi
  • 780 reviews 5/10 Cleanliness
  • 252 reviews 4.8/10 Breakfast

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