Hotel address3 Kingdom Street
W2 6BD LONDON
How to reach the hotelGPS :N 51° 31' 9.93'' W 0° 10' 51.51''
Contact the hotel
- Tel. (+44)207/6600679
- Fax. (+44)207/2666010
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Novotel London Paddington - hotel reviews in London
Hotel code: 6455
Accorhotels.com customer reviews in partnership with TripAdvisor
"Nearly all good"
7th March 2013, fruit_pastilleUk, UK
The hotel service generally and the quality of the accomodation was spot on. The self service breakfast was a little chaotic. It was busy, but the staff didn't seem to quite keep up with replenishing the supplies. In the evening my husband ordered duck, and was asked if he wanted it 'rare' (? ) He said yes (but meant a more conventional pink), and then got almost raw duck. The situation was recovered well (whole new duck supplied without fuss) but it again made for a delayed meal, and i suspect it was mainly due to the terminology used by the waiting staff. We would stay again.View management response »
Management responseThank you very much for your comments about the hotel. I am pleased to read you enjoyed your stay. I am sorry about the confusion about the cooking of the duck and have discussed this with my restaurant team to ensure this does not happen again in the future.I hope this small mistake will not prevent you from using us again in the future.Kind regards,Guillaume Rapin
"A real find"
28th February 2013, DelythHJ, Cardiff, United Kingdom
I hesitate to tell people about this little gem of a hotel incase it gets too popular! It is a real find - very quiet location, but good ameneties close by and 2 minutes walk from the Hammersmith & City / Circle lime tube line. Very reasonable for a central London hotel. Not sure if I would want to walk back along the canal alone late at night, but otherwise cannot fault it!View management response »
Management responseIt's always great to read such positive comments about the hotel and yes, please share the word with other travellers! It's nice to be recognised and praised for the efforts we put in delivering good service.I look forward to welcoming you very soon,Kind regards,Guillaume Rapin
"A weekend on a seminar"
8th February 2013, eli_mdc, Busto Arsizio, Italy
I had chosen this hotel for its location (i.e. being so close to Paddington Station & tube) since I had to commute to reach the location of the seminar I was attending. The staff was extremely friendly and helpfull (I had purchased breakfast with my internet reservation and it was no problem to have it as room service on Sunday morning at 6.30 since the restaurant service started at 7.00 and I had to leave early). The room was clean and very quiet. I would definitely reccomend the hotel and certainly won't hesitate to book it again.View management response »
Management responseMany thanks for taking the time to write your review and to share your positive experience, particularly about the team who were friendly and helpful.I hope you enjoyed your seminar and look forward to welcoming you again for your next London trip.Kind regards,Guillaume Rapin
"Excellent for train access to Heathrow and underground"
6th December 2012, PCA-aus, Sydney, Australia
Very well presented place easy access to the train system, just a little confusing to find so make sure you have a map if you have not been there before.They provide all the sevices of a modern hotel including a modern building and facilities.View management response »
Management responseThank you for taking the time to review the hotel. I am very pleased to read you enjoyed your stay with us. I would as you mention invite everyone who has not been to the hotel before to read the directions from the novotel website to ensure you take the quickest route to the hotel.Kind regards,Guillaume Rapin
15th November 2012, Melbourne
This is the third time I have stayed her in 15 months and again with every aspect of my stay.The Novotel Paddington is of the high standard which I have come to expect of the Novotel chain. It is only 5 minutes walk from the Paddington Railway station so close enough into the main attractions without the hassle of noisy accomodation in the centre of London.It is also extremely quiet as it is located in a closed off street and has double glazed windows so you get a excellent night sleep.The rooms are very spacious and extremely comfortable.View management response »
Management responseMany thanks for having taken the time to review your recent stay wiht us. I really appreciate your positive feedback and will share it with the rest of the team.I look forward to welcoming you a 4th time soon,Kind regards,Guillaume RapinGeneral Manager
2nd October 2012, geochaser, Doha, Qatar
Stayed for a week at this hotel after getting a great special on accorhotels.com. It was fairly close to Paddington station although a bit of a hike with luggage. The rooms were quite big for London and had the added advantage of a sofa bed as well as the Queen. However, having slept on the sofa bed once it is really only suitable for children as I woke with a stiff back. The major downside to this hotel is the fact that there is no free wifi in the rooms and the prices charged by the hotel were crazy. Thankfully however there is a Starbucks closeby that offers it free. The other downside was the restraunt, prices are high and the menu was very limited and didn't offer any real variety. We ate there twice out of despiration and lazyness but I wouldn't recommend it. The hotel is located within a business district so on weekdays the restraunts are open and offer fantastic food at a reasonable price. There is also a Sainsbury local within the same complex which is another alternative.On the plus side the staff were friendly and knowledgeable and went out of their way to assit you. Would I stay there again, yesView management response »
Management responseThank you for taking the time to post a review about the hotel.I am pleased to read you enjoyed your stay with us and found that the team was always willing to help.I look forward to welcoming you again soon,Kind regards,Guillaume Rapin
13th September 2012, 47Susie, Kenilworth, United Kingdom
We had an excellent stay at the Novotel at Paddington, staff were very friendly and helpful; rooms were spacious and clean; food very good. The only downside was that 2 of my friends stayed in a room above the station and they could hear the trains if they kept their window open.View management response »
Management responseThank you for taking to time to post a review about the hotel.I am pleased to read you had a pleasant stay with us.I am sorry your friends were disturbed by noise from outside when having the windows open, however, being located in close proximity to the station, this is why we have 2 sets of double glazed windows in each room to ensure the rooms are silent when the windows are closed.I look forward to welcoming you again soon,Kind regards,Guillaume Rapin
10th September 2012, Norwich, United Kingdom
Stayed overnight at the Paddington Novotel for a brilliant weekend. Location of the hotel was great 2minutes from paddington. Walk along the Regent Cana.l Our route on leaving was to walk a very short (5 minutes) to Little Venice where we took a pleasant boat ride to Camden Lock.The executive upgrade to the room was perfect - great coffee in your room and facilities for using/charging ipods and ipads. Breakfast (served throughout the morning at the weekend set you up for the day a brilliant buffet. Will definitely be staying there again.View management response »
Management responseThank you for taking the time to post a review about the hotel and to emphasise the fantastic location of Novotel Paddington. A few minutes from the canal, the hotel is right at the beginning of Little Venice, which is a real hidden gem in London.I am glad you enjoyed breakfast with us and we do indeed serve until 12 noon on Saturday and Sunday, allowing you to have a leisurely morning without having to rush to get something to eat.I look forward to welcoming you again soon,Kind regards,Guillaume Rapin
"Excellent Stay booked at really short notice"
5th September 2012
Excellent hotel near Paddington Station, I'd arrived at the Mercure Hotel Paddington to find that my room was so small that you couldn't swing an ant in it let alone a cat so I quickly booked the Novotel and walked out, Check in was really fast and the location was great and also really quiet which surprised me as I've never had a quiet hotel in London before.View management response »
Management responseThank you for staying with us and leaving a review. I am delighted to read that you found the hotel suited all your needs and I am glad you pointed out the effectiveness of our soundproofing. You are guaranteed not to be disturbed by ourside noise.I hope you will return soon and I look forward to welcoming you back,Kind regardsGuillaume Rapin