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Novotel Balikpapan - hotel reviews in Balikpapan
Hotel code: 6445
Accorhotels.com customer reviews in partnership with TripAdvisor
"Pleasant Stay"
27th April 2012, Jakarta, Indonesia
My wife & I booked an executive room with sea-view. When we checked-in, we're told that we had to wait 2 hours (after a long and tiring trip that's NOT what we looked forward to hear!) since the room we booked was held up by a guest who was given late check-out. I was rather upset and told the receptionist "You know the room is already booked, why did you give the guest a late check-out?". They suggested a "city view" room on the 7th floor instead. We took the room only to change our mind when we actually saw the view, we didn't like it. We decided to wait for the original room while having lunch at the restaurant. Thank God, we finally got the sea-view room.The room itself had problems in the bathroom (the shower drain was clogged up and the shower - which had massage features - itself also got broken on the second day of our stay). We called the housekeeping, first they didn't successfully fix the drain, but later they did. They didn't fix the shower as to return it into its full-functions, they just killed all the non-shower functions. Smart huh? :-).The rest of the room was just perfect, the bed was comfortable.The best feature of the hotel is the Square Restaurant. The breakfast spread has lots of variety of menu, in fact we spent 2 hours at breakfast! It's worth the money we spent. The lunch buffet was also amazing!Overal service at the hotel is quick.We run into a problem again at the check-out. First they added some unexplainable charges to the bill and second, they didn't give our laundry the discount we should get as AdvantagePlus members. It took the cashier 40 minutes (!) to clear the issues and we could leave. It's a good thing that we checked-out early so the delay didn't make us late for our flight back to Jakarta.
"excellent"
11th April 2012, Jakarta, Indonesia
hope in the future can little bit renovating each room make more silent so we can't hear our next door
"Good Hotel & Friendly Staff"
9th April 2012, Bontang, Indonesia
Nice room, Clean, very good view, Foods are OK excellent! Hope can stay much longer. as a new member of Accor Advantage Plus, i was tried to book online, but somehow my payment was declined, no problem with my CC - but their system. No rewards points when i left the Hotel. Then I report this online via their Le Club website, and Suddenly i got my points back!Thank you very much, much appreciated.
"Wrong Size Bed"
29th March 2012, balikpapan
i request for a King SizE BED but they Gave me two single BED Put together side by side as one BED, they covered it up.maybe it was a FAKE KING SIZE BED. i can't sleep well, when i want to change my room to a REAL KING size BED. they said the room is on "smoking Floor" which is available, at last i moved to SMOKING FLOOR with a REAL king size BED. it wasn't nice at ALLit smells BAD.Novotel Balikpapan Don't Deserve Five Star Hotel. maybe it deserve 2 / 3 STAR.
"Very Good"
27th March 2012, Bekasi, Indonesia
everything is very good I was very satisfied stay in this hotel keep up your best service thanks. The room is clean and nice Decoration, the location is strategies near with airport and the balikpapan city.
"Novotel Blk"
27th February 2012, Jakarta
I have staid at this hotel numerous times and have seen the standards diminish as the numbers of ex patriate business people reduce and the hotel begins to assume the role of provider for the local market.It happens time and again in Indonesia.Examples are a very poor choice of International food.I asked for Rye bread for breakfast(which used to be in abundance) and was greeted with a blank stare.My non smoking room had clearly been occupied previously by a smoker,the bed linen was grubby and smelly and the pillow was comprised of the cheap lumpy sponge material associated with 2/3 star hotels,which the Novotel in Balik did not used to be....oh and the bath was dirty.The sad fact is that most Indonesians have not yet staid in good quality hotels and therefore do not recognise good or bad qualiity yet and therefore do not complain when the quality is poor;the hotels of course recognise this and clearly do not feel they need to take the necessary steps to continue to upgrade their product.The competition in Balikpapan unfortunately appears to be equally grim
"Good Location and that's all"
7th August 2011, Jakarta, Indonesia
I picked this hotel because of my good experience in staying in some other Novotel hotels. It turned out that other than the relatively good location, this hotel was just average. Nothing was special. It is however within walking distance to some seafood restaurants by the beach and shops in the main shopping street of Balikpapan city. Next time I would try the other close by hotel which is even better located and looked cozier.
"USE THE EXECUTIVE SUITES"
7th January 2011, Perth Western Australia
A little more in price but great value, with FREE use of the very private "BIZ LOUNGE" for breakfast - [individually cooked]], morning and afternoon tea or drinks. Evening Dining from this superb Top Floor area and so intimate.No need to go down to the crowded main Breakfast area.We have returned THREE times now, as we tulry relax and wind-down. Russell from Australia
"Nice hotel with very good money value and friendly & helpful staff"
25th December 2010, Barranquilla, Colombia
My husband and I stayed at this hotel very often because we need a place to stay while flight transfer. We did not expect much but apparently this hotel is very good. We like it very much.
"New and clean hotel"
22nd November 2010, Bontang, Indonesia
The hotel is new and the service is very good. Will grow in the future
Hotel address
JL Brigjen Ery Suparjan No 276112 BALIKPAPAN
INDONESIA
How to reach the hotel
GPS :S 1° 16' 33.50'' E 116° 50' 5.28''
Contact the hotel
- Tel. (+62)542/820820
- Fax. (+62)542/732999
- info@novotelbalikpapan.com
