Hotel - Novotel Bali Nusa Dua Hotel & Residences
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Novotel Hotel

Novotel Bali Nusa Dua Hotel & Residences Hotel

Jl Pantai Mengiat  ITDC Complex Po Box 116 
80363  NUSA DUA
INDONESIA

2,767 reviews
TripAdvisor Rating Based on 2,767 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking
  • Reduced mobility facilities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking
  • Reduced mobility facilities
  • Services for children
    • Babysitting on request (Paying)
    • for 4 - 10 years old.
    • Outdoor playground for children
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange (Paying)
    • Beauty salon
    • Gift shop/newspaper shop
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
  • Services for children
    • Babysitting on request (Paying)
    • for 4 - 10 years old.
    • Outdoor playground for children
  • Tennis (Nearby)
    • Clay tennis court (Nearby)
    • Outdoor tennis court (Nearby)
  • Beach and water sports (Nearby)
    • Boat excursions (Paying, Nearby)
    • Deep sea fishing/Sea fishing (Paying, Nearby)
    • Glass bottom boat (Paying, Nearby)
    • Jet skiing (Paying, Nearby)
    • Private beach (Nearby)
    • Rafting (Nearby)
    • Rowing (Nearby)
    • Sailing facilities (Nearby)
    • Snorkelling/Scuba diving center (Nearby)
    • Water skiing (Nearby)
    • Wind surfing facilities (Nearby)
  • Other sports activities
    • Bicycle hire facilities
    • Darts
    • Table tennis
    • Volley ball facilities

Catering

  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 5 meeting room(s)
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.Find yourself relaxing in a spaciously appointed environment where neither style or comfort is compromised. A décor inspired by local elements has been designed to make you feel completely at home.

  • 173 rooms
  • 100% non-smoking hotel
  • 101 family rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Radio in room
    • Crib on request
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Telephone
    • Direct dial telephone
    • Iron in room
    • Full kitchen
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

Our customer reviews for Novotel Bali Nusa Dua Hotel & Residences

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 2,767 reviews

60darrenp 2017/02/14
« Excellent holiday »

We chose to return to this resort as our first stay was fantastic. Again they did not disappoint. Restaurant staff are so fantastic and friendly. We will definitely return yearly as it is a fantastic holiday

novotelbalinusadua, General Manager at Novotel Bali Nusa Dua Hotel & Residences, responded to this review

Dear 60darrenp, Warmest greeting from Novotel Bali Nusa Dua Resort & Residence, Thank you for taking the time to share your feedback and giving us the highest rating. Your feedback is truly valued and I sincerely appreciate on your overall compliments upon our team for which certainly I will share it with them. Once again thank you for to share your wonderful holiday with us and I am sure that your good feedback will make all of our staff more be motivated to give the best service consistently. I hope that your next visit will be as pleasant as the previous one. Kind Regards, Christophe Bernard Keramaris General Manager Novotel Bali Nusa Dua Resort & Residence

simonet407 2017/01/22
« Good room for a family »

Pros: We recently stayed for 4 days in a 2 bedroom suite. Great set up for a family with two bedrooms and bathrooms and a kitchen. Good value too. (Make sure that you ask for a room with a pool view. Our first room faced a smelly building site. The staff were very good about relocating us.) Spa treatments were nice and reasonably priced. Lots of friendly and helpful staff. Cons: The pillows on the beds urgently need to be replaced. Every one was dirty and lumpy. The are also very stingy with the towels. No extras! They are also sure that you are going to steal the very old and tired pool towels and every time you hand one back or ask for a new one you are interrogated. Food at the The Square is ordinary, go out for dinner! Staff at the pool bar are all trainees and the service is very slow and the food arrives cold. The Beach Club is huge disappointment. You have to be bussed there down a flooded goat track. Outdoor spa rooms face the loading dock. All I could hear during one of my treatments was a brick saw, very unpleasant. Overall the resort is a disappointment. Room size was very good and the staff were friendly, but I wouldn't stay here again, not Nusa Dua's best offering.

novotelbalinusadua, General Manager at Novotel Bali Nusa Dua Hotel & Residences, responded to this review

Dear simonet407, Warmest greeting from Novotel Bali Nusa Dua Hotel & Residence, Thank you for taking the time to tell us about your experience at the Novotel Bali Nusa Dua Hotel & Residences. It is always a pleasure to know that you love our room and you satisfied the service from our staff. In regards of pillows, towels and some our facilities, I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. In regards the pool bar are all trainees and the service is very slow, It have been well documented and will certainly be looked into by department concerned. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Christophe Bernard Keramaris General Manager Novotel Bali Nusa Dua Resort & Residence

SedonaUbud 2016/10/29
« Wonderful weekend »

Nice place to stay, friendly staff, very helpfully staff, Nice environment, great service, great food. have a big pool with a nice breeze, My room was upgrade to the suite room. it was out of our expectation. so pity, I was late check in because of something to do. Really enjoying staying here. Hopefully have other chance to staying here again.

novotelbalinusadua, Manager at Novotel Bali Nusa Dua Hotel & Residences, responded to this review

Dear SedonaUbud, Warmest greeting from Novotel Bali Nusa Dua Hotel & Residence, It is delighted to learn that your stay with us was a pleasant one which left you with such wonderful impression of our resort. No words can describe how excited we were to read your positive review. Thank you so much & I sincerely hope you would return and look forward to the time I can welcome you back. Kind regards, Christophe Bernard Keramaris General Manager Novotel Bali Nusa Dua Hotel & Residence

Kedronkids 2016/10/25
« Nusa Dua Novotel is a perfect hotel for a family holiday or mature people. »

This hotel has everything you need for a holiday. Huge apartments - kitchen fully equipped - large balcony. The grounds of the hotel are immaculate - I spent time on my balcony watching the staff continually sweeping / trimming the gardens / cleaning the ponds. It is a lovely quiet area at the end of the road. The Pause cafe is great for bread , coffee , casual meal or a delicious cake. Go out the back of the hotel and you find money changers, supermarkets , markets, restaurants, tailors, massage - shuttle bus is provided to Bali Connection Shopping Centre for some retail therapy. The management and staff are very friendly - you will find them at breakfast , around the pool , always happy to talk with the guests to make sure they are enjoying their stay. I have been coming to the hotel for 6 years and usually stay for about a month. if you head to the ocean about a 10 minute walk down a shady road you will find a lovely path that you can take a scenic walk or jog. Plenty of places to stop and have a cold Bintang or pop into one of the many hotels for a meal. Taxis are cheap and anywhere in Nusa Dua is no more than Aussie $3 trip. Thankyou to all Camille - Assistant Mgr - the very friendly Vivi and all other staff in the restaurant & Pause Cafe who make our holiday each year so memorable.

novotelbalinusadua, Manager at Novotel Bali Nusa Dua Hotel & Residences, responded to this review

Dear Kedronkids, Warmest greeting from Novotel Bali Nusa Dua Hotel & Residence, Thank you for your wonderful feedback at the same time thank you for having chosen us as part of your holiday destination whilst you are in Bali. We greatly appreciate on your tremendous compliments upon our team for which certainly I will share it with them especially to Camille, Vivi & all staff in Pause Cafe. We do hope that your great vacation will lead you back to us on your next visit to this paradise island. Kind regards, Christophe Bernard Keramaris General Manager Novotel Bali Nusa Dua Hotel & Residence

Riri_8386 2016/10/16
« i am surprised with this hotel in positive way »

i am surprised with their comfortable room, its clean, its decent, its a very good hotel. despite that we need to take shuttle to the beach, i dont mind because their service, breakfast is still consider good, swimming pool and specially the room! i will definetely come back!

novotelbalinusadua, Manager at Novotel Bali Nusa Dua Hotel & Residences, responded to this review

Dear Riri_8386, Warmest greeting from Novotel Bali Nusa Dua Hotel & Residence, Thank you for taking the time to share your feedback regarding your recent stay with us & for your very kind words. It means a lot to us that you took the time to review our resort. I very much look forward to welcoming you back and we shall again do our utmost to create another positive holiday for you. Kind regards, Christophe Bernard Keramaris General Manager Novotel Bali Nusa Dua Hotel & Residence

YOSUAANANTA 2016/10/05
« POOR HOTEL AT NUSA DUA »

One from a few hotel in nusa dua, Bali, but you must think twice before booked this hotel, first this hotel dont have directly beach acces, then the service is bad. My experience, when I check in there, I must wait for 1 hour, FYI : it's not holiday season (October). I rated this based on the five star service hotel, and pardon me i must say this hotel with rating poor.

novotelbalinusadua, Manager at Novotel Bali Nusa Dua Hotel & Residences, responded to this review

Dear YOSUAANANTA, Warmest greeting from Novotel Bali Nusa Dua Hotel & Residence, I would like to express our sincere apology for not making your stay flawless. Kindly to inform that our private beach could be access only 3 minutes by our shuttle bus which start from 8 am and leave every 15 minutes. In regards to your feedback on the not-ready bed, the department head would refresh the staff training on procedure, kindly to inform that we did face overbooking period on some dates in October. Once again, I do apologize for the inconvenience, please rest assured that we will continue to work diligently at providing a great guest experience and we hope that at some point in the future you will give us the opportunity to demonstrate this to you. Kind regards, Benny Wijaya Room Division Manager Novotel Bali Nusa Dua Hotel & Residence

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