Hotel - Novotel Kuala Lumpur City Centre
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Novotel Hotel

Novotel Kuala Lumpur City Centre Hotel

2 Jalan Kia Peng 
50450  KUALA LUMPUR
MALAYSIA

3,625 reviews
TripAdvisor Rating Based on 3,625 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Outdoor unheated pool
  • Fitness centre
  • Massage

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air Conditioning
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon (Nearby)
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Golf practice facilities  (Nearby)
  • Other sports activities
    • Croquet
    • Karting facilities (Nearby)

Catering

  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 295 rooms
  • 258 non-smoking rooms
  • 30 family rooms
  • 48 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • Pulse air
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Web TV
    • Telephone
    • Radio in room
    • Crib on request
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

Our customer reviews for Novotel Kuala Lumpur City Centre

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating3.5/5 Based on 3,625 reviews

esantoso 2017/05/20
« Nice hotel in Kuala Lumpur City Center »

Novotel Kuala Lumpur City Center is very nice hotel with excellent location. It is located right behind Pavilion Shopping Mall, close to Bukit Bintang area and just within walking distance to KLCC. The hotel is quite old already, but staff are very nice and friendly.

kingpet 2017/05/11
« Best location »

Stay here for couples of days , reception are very good and pro, they really giving me what i request when iam booking online on their website. Room clean, but lack of lighting at nite. Bathroom clean small but clean. The breakfast, limited choice and some of the food tasteless Over all good stay..

NOVOTELKL, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review

Dear kingpet, Greetings from Novotel Kuala Lumpur City Centre. Thank you for taking the time to tell us about your stay experience with us. While we're happy to know that you had an enjoyable stay with us, we're sorry that some of your experience did not meet your expectations; please allow us to express our sincerest apologies. Regarding the light issue that you mentioned, we've taken this to the Engineering Department and they will follow up as soon as possible. And as for the breakfast buffet menu, we've conveyed the comment to our Executive Chef and he's working on some new menu at the moment. Our F&B team too will work towards improving the breakfast selection in order to serve our guests better. Rest assured that this was by no means intentional but a poor attempt at customer care. Despite this, we appreciate your loyalty and support and hope to welcome you back soon. Sincerely, Susan Anthony General Manager Novotel Kuala Lumpur City Centre

Selva1964 2017/04/30
« Good hotel near KLCC & Shoping Area »

This hotel is situated in a very strategic location at center of Kuala Lumpur City.Close to Bukit Bintang tourist area and KLCC. The hotel service was very good. Room condition also very good. Lounge service also very good.

NOVOTELKL, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review

Dear Selva1964, Greetings from Novotel Kuala Lumpur City Centre. Thank you for sharing your hotel stay experience with us. Our location is very much a plus and we are pleased to know you enjoyed it. The staff also thrilled by your outstanding comments on our services and are even more motivated to do their best. It was a pleasure for us to receive for such a heartwarming review and we are excited to extend our service to you once again. Sincerely, Susan Anthony General Manager Novotel Kuala Lumpur City Center

jaehoy2017 2017/04/18
« Convenient Location but little bit disappointed »

I stayed this hotel for business trip. Hotel located at center of KL and very convenient as located near to big shopping complex. But during my staying, it is noisy due to some internal modification works. Also, it seems that bed linen and pillows were not changed and/or cleaned properly. I traveled a lot novotel all over the world, but this novotel is quite below than my expectation regarding Novotel.

NOVOTELKL, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review

Dear jaehoy2017, Thank you for taking the time to tell us about your experience at Novotel Kuala Lumpur City Centre. We're sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. Regarding the noise, we're in the midst of doing mock up rooms as part of our upcoming refurbishment plan. During that period, there will be some hacking noise and we apologize for the inconveniences. As for the bed linens and pillows, the comment has been informed to the Executive Housekeeper. Most likely there's an error from the third party, which is the laundry company that we hired. We will take note on the next batch and monitor all the fresh linens and bed sheets before using it. Despite your experience, we very much value you as our guest and hope that you will give us another opportunity to look after you. Sincerely, Susan Anthony General Manager Novotel Kuala Lumpur City Centre

markL312TY 2017/04/16
« Nice Hotel but needs to be upgraded »

The Hotel is in a nice location but needs to be upgraded in the rooms, A shower cubicle would be more appropriate than a long bath in such a hotel. There is a need to change the bed mattress to a more comfy one as the present one is also quite old.

NOVOTELKL, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review

Dear markL312TY, Thank you for taking the time to tell us about your experience at the Novotel Kuala Lumpur City Centre. All points highlighted here are important to us as your comfort and wellness is our utmost priority. We're sorry that some of your experience did not meet your expectations; please allow us to express our sincerest apologies. Regarding the toilet and bed mattress issues, we certainly understand that the hotel is need of a refurbishment which is why we are following up closely with the owning company to carry out refurbishment plans in the near future. Despite your experience, we appreciate your loyalty and support and hope to welcome you back for a brand new experience. Sincerely, Susan Anthony - General Manager Novotel Kuala Lumpur City Centre

Susan M 2017/03/27
« Great welcome from friendly efficient staff »

Once again I stayed at Novotel KL while on a business trip. My greeting was warm and sincere - so nice to be remembered and welcomed with enthusiasm. The premium lounge staff made my stay feel as much like 'home' as possible. They anticipated my needs and were always happy to assist with anything. The executive chef often came to check on guests' impressions of the food, which was always very good. Reception and concierge staff were also keen to oblige with service, advice and assistance. All together an enjoyable stay representing wonderful value for money as well.

NOVOTELKL, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review

Dear Susan M, Greetings from Novotel Kuala Lumpur City Centre. Thank you so much for your glowing comments on our best asset - the staff! We're happy to know that you had a comfortable stay with us. Our Executive Chef, Chef Sara has been informed about your kind words on him and his team and they're now working on a new selection of menu for more varieties. The Front Desk and Concierge team too excited to know that you're happy with their services, thus making them more energized and motivated to do their best. Again, thank you for your lovely feedback and we hope to see you here again soon. Sincerely, Susan Anthony General Manager Novotel Kuala Lumpur City Centre

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