Hotel - Novotel Hong Kong Citygate
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Novotel Hotel

Novotel Hong Kong Citygate Hotel

51 Man Tung Road  Tung Chung 
  HONG KONG
HONG KONG

3,764 reviews
TripAdvisor Rating Based on 3,764 reviews
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Select your dates 1150.00 HKD
Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • Wifi in your Room (Paying)
    • Wifi Access
  • Parking
    • Private outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Outdoor unheated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • Wifi in your Room (Paying)
    • Wifi Access
  • Parking
    • Private outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request
    • Outdoor playground for children
  • Air Conditioning
  • HONG KONG INTL
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Overnight shoe shine
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Services for children
    • Babysitting on request
    • Outdoor playground for children
  • Basketball facilities  (Nearby)

Catering

  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00 - 24:00
    • Opening hours : Week-end 00:00 - 24:00

Business services

  • 9 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre (Paying)
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 440 rooms
  • 250 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 1 family rooms
  • 122 connecting rooms
  • Extra bed in room for child
  • Extra Bed in Room for Adult
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Crib on request
    • Remote control TV
    • Cordless telephone
    • Direct dial telephone
    • Work desk in all rooms
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Phone with 2 handsets in room
    • Wifi in your Room
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

Our customer reviews for Novotel Hong Kong Citygate

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.5/5 Based on 3,764 reviews
hahacouple 2017/03/24
« Fantastic »

The hotel is very close to the airport, free shuttle bus and welcome drinks. Have been upgrade to top floor executive room. Room was clean and air conditioning was cool enough. The outlet is just downstairs, very convenient to shopping. I would like to recommend travelers to the hotel.

NovotelCitygate, Manager at Novotel Citygate Hong Kong, responded to this review

Dear hahacouple, Thank you to review your stay the hotel and thank you for the positive comments. Your positive feedback around room cleanliness and location is appreciated. I am delighted to read that you have enjoyed the benefits of booking through the Le Club membership program with benefits such as welcome drinks and upgrades. Thank you for your loyalty to Accorhotels. Daniel McKeown Resident Manaager

Jin1956 2017/03/10
« Novotel Citygate Hong Kong »

We always stay at Novotel Citygate whenever we go to HK. It's less than 10mins from the airport and the hotel provides pickup to and from the airport. We love the hotel with nice clean rooms and excellent service. It's convenient to go to town cos the MTR is just below the hotel and it's only a 25min ride away.

NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear Jin1956, Thank you for your review and for your loyalty to Accor Hotels and Novotel Citygate. Our unique location is certainly convenient to Hong Kong International Airport, connected via our complimentary transfer service but also down town Kowloon and Hong Kong via the MTR, thank you for highlighting this. We look forward to welcome you back Yours sincerely Nicholas Cullum General Manager

d821yip 2017/03/07
« Love to be back »

Love to be back to this hotel again and get a special warm welcome since I became a Platinum number of the AccorPlus, being upgrade to the suite, which was unexpected. Room is super good, but actually, their services are excellent. Close to the airport and there is a great mall just next door, you could shop time the last minute of your departure.

NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear d821yip, Thank you for your repeat patronage of Novotel Citygate and loyalty to Accor Hotels. I am delighted that you enjoyed your stay with us; it is always a pleasure to reward our most loyal guests and provide an unexpected positive experience. We look forward to welcome you back. Yours sincerely Nicholas Cullum General Manager

Azgators 2017/03/02
« The hotel you want by HKG Airport »

This was everything that I could have hoped for out of an airport hotel. After a full day out in Hong Kong, and an early hour flight out of town looming, I just want to get in, sleep, and get out fast in the morning. This expectation was met to a tee. Checkin was quick, not sure the girl could have moved her fingers faster. As with most Asian countries for English speakers she spoke English but did so so quickly it was hard to understand completely or I was very tired. Didn't really need any questions answered, just wanted my key, so not a big deal to me. Room we got was one of the weirder sideways wide rooms, not the longer rooms. You can see in others pics, with that room you get a nice very long vanity with two sinks and more room then you will ever need. Behind you is the separated toilet and shower behind frosted glass. The only complaint about bathroom was that there was only a door on one end, why no second door to close off of room?? And the lights situation is a disaster. You can never find the right switch for the lights in the bathroom and for the room as a whole. Terrible really. Bed was very comfortable. Lots of room to spread out your stuff. A closet, robes, slippers. The curtains to the room were odd in that when you pull them closed they cover the tv. Never had that happen before. Location is just a free 7 minute shuttle to HKG. We got to the hotel from the subway, which was easy to find, lots of signs, and yes you have to weave yourself through a mall, up some escalators then down into the lobby of the hotel. The subway makes it very very easy to get to Disney as many have mentioned. I would also suggest taking the skyway to the buddhist temple and monestary, sorry forgot the real names, but so very worth the trip. Checkout was very quick, a few signatures, and we were off on the shuttle to the airport. The shuttle schedule was every 15 minutes on the quarters of the hour and they leave very very promptly, they will not wait for you so they can keep on schedule. This is a great hotel for the first couple nights or end of your trip if you want to be out by the airport to see what is out there, and not take all the extra time commuting into the city which is just wasting time if you're going to Disney or the big Buddha anyways.

NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear Azgators, Thank you very much for taking the time to review your stay with us. Thank you also for providing such a comprehensive review for readers in regards to the hotel accommodation, surrounding attractions and general services on offer. I do apologize if you found the lighting confusing and certainly hope this did not detract too much from your stay. We look forward to welcome you back. Yours sincerely Nicholas Cullum General Manager

Cootakid 2017/02/26
« Close to Airport »

Catch free shuttle bus from stand 29/30 every 30 mins to Novotel which takes about 10 mins. Being a member of Le Accor enabled us to have a complimentary drink. Close to food and retail outlets at CitiGate

NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear Cootakid, Thank you for your review of Novotel Citygate and your loyalty to Accor Hotels. Thank you for your great feedback in regards to our complimentary shuttle services; the service operates daily between the airport and hotel from 06.00-23.45. We look forward to welcome you back Yours sincerely Nicholas Cullum General Manager

pvm2017 2017/02/21
« Family HKG trip »

Location is very convenient since it has a direct access to MTR. Highly recommended for family going to HK Disneyland. It's just 2 stations away. It's also connected to Citygate outlets. Great for shopping!

NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear pvm2017, Thank you for your wonderful review of Novotel Citygate. The hotel is certainly an ideal choice for those guests wishing to be close to Disneyland but not stay at one of the Theme Park’s hotels. We look forward to welcome you back. Yours sincerely Nicholas Cullum General Manager

Peter W 2017/02/08
« Overnight stay in Novotel Citygate Hotel »

Stayed overnight at the hotel after long flight from London before flying on to Taiwan. I was upgraded to a fantastic room which was above my expectations, The hotel was spotless and the dinner and breakfast were more than adequate. All the staff were very helpful and welcoming. The free shuttle bus to and from the airport is a fantastic service and runs every 15 minutes. This is my third overnight stay in this hotel and I would definitely stay here again. Highly recommended.

NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear Peter W, Thank you very much for your wonderful review of Novotel Citygate. I am very happy to learn that even though you had a short stay with us, the hotel exceeded your expectations. We look forward to welcome you back. Yours sincerely Nicholas Cullum General Manager

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