Novotel Hong Kong Citygate

Customer review rating (ALL Rating) 4.4/5 922 reviews

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Novotel Hong Kong Citygate - Image 1
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51 Man Tung Road, Tung Chung, 0 HONG KONG, Hong Kong SAR, China

Description

Hotel extras

  • Easy access to Hong Kong Disneyland, NP360 Cable Car and AsiaWorld-Expo

  • Large outdoor swimming pool and 24-Hour Fitness Centre

  • Directly connected to the Citygate Outlet Mall and Tung Chung MTR Station

  • Free airport shuttle from 6 am to 11.40 pm, every 20 minutes. T1, Car Park area 1 - Bays 11-14

  • Meeting facilities with natural daylight

Our accommodation(s)

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Hotel location

Novotel Hong Kong Citygate

51 Man Tung Road, Tung Chung
0 HONG KONG
Hong Kong SAR, China

GPS:22.291456, 113.943207

Telephone
Fax +852 3602 8899

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  922 reviews

TripAdvisor Rating  4.5/5  5,283 reviews

Certificate of excellence 2024

GREAT LOCATION FOR SHOPPING, FOOD, MTR + AIRPORT!

TripAdvisor rating 5.0/5

frizzcio TripAdvisor review

Grima at the front desk made my entire stay. Efficient & courteous with a twinkle in her eye thrown in for good measure. I enjoyed our occasional banter which made me feel so much more at home. Such a pleasure to deal with and what an asset to the hospitality industry. Accor, hold on to her. The hotel offers complimentary shuttle bus services to and from the airport every 20 minutes but when traffic is at its peak, the wait at the airport is tiresome esp for those post long haul travellers. Rooms are slightly dated but reasonably clean and the beds comfortable. USB ports for (slow) charging phones/watches are present. Close proximity (up the escalators by the front desk) to the shopping mall and restaurants and a 5 to 7 minute walk to the MTR (Mass Transit System) makes this a convenient base even if travelling time to Hong Kong Island takes a lot longer. All in all, this remains my hotel of choice when in Hong Kong. Booked to return soon!

Great Stay

Customer review rating 4.5/5

Eleanor S. Families - Confirmed reviews ALL

Connected to Citygate Mall. A lot of shops and places to eat. Friendly Staff especially Mark from the front desk was exceptionally helpful.

Dear Eleanor, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. It is always a pleasure to receive positive feedback. I will share your comments with Mark and our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Director of Front Office

Recommendation place to stay

Customer review rating 4.0/5

Amy Families - Confirmed reviews ALL

Location is closed to the airport and connect to the shopping mall. Hotel have provided shuttle bus to airport. Room is spacious and overall everything is satisfied.

Dear Shin, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Baje Guest Experience Manager

Well located

Customer review rating 4.0/5

Maricar M. Families - Confirmed reviews ALL

All your staff are superb! The moment that we entered the hotel, they are all accommodating and very welcoming.

Dear Leticia, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Baje Guest Experience Manager

Amazing stay

Customer review rating 5.0/5

Leonardo Couples - Confirmed reviews ALL

Comfortable bed, great amenities, great view, and big room. We love to stay there for another trip!

Dear Leonardo, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Director of Front Office

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Other web-users rate our hotel

  • 2,155 reviews 9.6/10 Location
  • 1,630 reviews 6.8/10 Room
  • 1,705 reviews 8.7/10 Service
  • 26 reviews 8.8/10 WiFi
  • 591 reviews 5.6/10 Vibe
  • 561 reviews 7.6/10 Cleanliness
  • 513 reviews 8.5/10 Food
  • 351 reviews 7.7/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.