Hotel - Novotel Sao Paulo Jaragua Conventions
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Novotel Hotel

Novotel Sao Paulo Jaragua Conventions Hotel

R. Martins Fontes 71  CENTRO 
01050-000  SAO PAULO
BRAZIL

1,894 reviews
TripAdvisor Rating Based on 1,894 reviews
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Check-in from 12h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 80  BRL
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 80  BRL
  • Languages spoken at the hotel
    • Spanish
    • Portuguese
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Fitness centre

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 35 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business center with support staff
See all services

Our rooms

The apartments have two telephone lines, wired and Wi-Fi Internet access (paying), an individual safe, cable TV and a minibar. Apartments are adapted with all the mod cons to meet the requirements of people with reduced mobility.

  • 415 rooms
  • 415 non-smoking rooms
  • 14 rooms for people with reduced mobility
  • 62 family rooms
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Remote control TV
    • WIFI in your room
    • Manual temperature control
    • Phone with 2 handsets in room
    • Web TV
    • Telephone
    • Coffee/tea making facilities
    • Minibar
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our customer reviews for Novotel Sao Paulo Jaragua Conventions

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 1,894 reviews

zerneto 2016/05/24
« Be careful: hotel security is not responsive »

Saturday night at 8 p.m. I was right in front of the hotel door and had my cell phone stolen. Although this was not directly a hotel fault, the hotel security showed no reaction at all. By the same token, there was absolutely no worries of the hotel management on the happening.

H2741ZHmarcom 2015/08/27
« Guest atmosphere needs to be improved »

Hotel located at downtown São Paulo. Lobby, reception and elevator areas need a better layout to integrate all the check-in and check-out processes as well as entrance way to the rooms (lifts). Restaurant has a flexible menu and good prices. Loyalty program enable to receive candies/sweet, but need to know customer profile (not adequate to a dibetic person).

Jarves R, Gerente de recepção at Hotel Novotel Sao Paulo Jaragua Convention, responded to this review

Dear H2741ZHmarcom: Thank you for your comments and for rating us on TripAdvisor. I just sent a message directly for you in order to identify your profile and complete your preferences in our system, so for the next time, we will be able to better serve you. Kind regards.

2015/08/09
« NOVOTEL - JARAGUA - SAO PAULO »

Hotel well located, good relation cost benefit, but with some recent aspects to observe, watch for details. Parking greatly increased the price of the daily, the no rooms are rented over the rooms but the number of people, customer service Platinum Accor LeClub is-the-counter and not on Priority Desk, bad because it is standing and time-consuming, the tray some fruit when changing apartment on arrival. the service is different when it comes to night after 07:00 pm, worse, or never make checkin night.

Jarves R, Gerente geral at Hotel Novotel Sao Paulo Jaragua Convention, responded to this review

Dear guest: Thank you for rating us on TripAdvisor. We are looking forward to welcome you again, in your next visit to São Paulo. Kind regards, Novotel São Paulo Jaraguá Conventions.

Jorge19722014 2015/07/15
« For you to stay at downtown São Paulo »

Novotel Jaragua is an excellent choice to stay in downtown São Paulo. Besides its historical importance - presidents, monarchs and celebrities have stayed there in the past - the hotel is close to Republic and ANHANGABAÚ subway stations and offers a free shuttle to Avendida Paulista during the week days. It also offers good breakfast , and a full restaurant is available for lunch and dinner. For entertainment there is the Jaragua Theatre with good selections of plays . Finally , there is parking surcharge (R$ 32.00 per day ) .

Jarves R, Gerente geral at Hotel Novotel Sao Paulo Jaragua Convention, responded to this review

Dear Mr. Jorge: Thank you very much for your comments and for recommending us to travelers looking for hotels in the downtown area of São Paulo! We are glad to know that you liked the hotel and its location. We hope to welcome again soon, in your next trip to our city! Warm regards from our entire team.

Alexsandre A 2015/07/01
« Good stay »

Great stay, hotel in excellent condition, well located and perfect attendance. The hotel has a great restaurant and is close to important points of the city of São Paulo. To be a good hotel the price is slightly higher than other simpler options, but overall the value is still very good for all that it offers.

Jarves R, Gerente geral at Hotel Novotel Sao Paulo Jaragua Convention, responded to this review

Dear Alexsandre: We are pleased to receive your feedback. Thank you! You can be sure that we are going to share it with our team. We are looking forward to welcome you again in our hotel, in your next trip to São Paulo. Warm regards.

Eduardo T 2015/05/22
« good option in Sao Paulo »

Very good option in São Paulo downtown, but I expected that the parking service could be free or cheaper for the hotel guests..........................................................................................

Jarves R, Gerente geral at Hotel Novotel Sao Paulo Jaragua Convention, responded to this review

Dear Mr. Eduardo I would like to thank you for your interest in writting about your experience, helping us to improve our services at Novotel Jaraguá. I’ll share your review with our team to encourage them to better serve our guests always and guarantee the success of this hotel and we will discuss about the parking service with our company who provide this service to us and evaluate the posibilities to reduce or eliminate this cost. If you need any further information please do not hesitate in contacting me. Best regards

pcpintosilva 2015/01/02
« Good hotel »

We liked our second "day and night" at Novotel São Paulo Jaraguá Convention (the first time was on January, 2014). It was our second time there and we can say that this hotel is a really good option for tourists. We can recomend.

Jarves R, Gerente geral at Hotel Novotel Sao Paulo Jaragua Convention, responded to this review

Dear Mr. Pcpintosilva I would like to thank you for your interest in writting about your experience, helping us to improve our services at Novotel Jaraguá. I’ll share your review with our team to encourage them to better serve our guests always and guarantee the success of this hotel. If you need any further information please do not hesitate in contacting me. Best regards

Hooveroliveira O 2014/12/08
« Nice stay »

I stayed just 1 night but it is very well located in the heart of downtown. The staff it is friendly and the room cozy. There are lots of goods restaurants and bakeries near by and the hotel it very safe.

Jarves R, Gerente geral at Hotel Novotel Sao Paulo Jaragua Convention, responded to this review

Dear Mr. Hooveroliveira. I would like to thank you for your interest in writting about your experience, helping us to improve our services at Novotel Jaraguá. I’ll share your review with our team to encourage them to better serve our guests always and guarantee the success of this hotel. If you need any further information please do not hesitate in contacting me. Best regards

Andre B 2014/10/09
« Great downtown location »

Only problem: the WiFi was really, really bad. In order to work, I had to go down to the lobby. The hotel is in a great place (if you want to be in downtown Sao Paulo). It is a standard business hotel.

Jarves R, Gerente geral at Hotel Novotel Sao Paulo Jaragua Convention, responded to this review

Dear Bodoqueen I would like to thank you for your interest in writting about your experience, helping us to improve our services at Novotel Jaraguá. I’ll share your review with our team to encourage them to better serve our guests always and guarantee the success of this hotel. About your negative points mentioned, we inform you that we have been improving our Wifi network with more antennas to better distribute our connection to the entire building. I'm really sorry if our measure didn't help your experience yet, but I'm sure that we will make the difference with this improvement. If you need any further information please do not hesitate in contacting me. Best regards

Kan L 2014/09/04
« 5 days business + 3 days relax »

Check-in a bit slow. It took me more than 20 minutes. Hotel surroundings are quite. There is no goods restaurant. It is better to stay in the hotel to enjoy your dinner, though not delicious but above the average. Daytime is safe, but becareful if walk alone in the dark at night. Actually, no entertainment outside hotel after 6 pm, it is better to stay you room to enjoy the free wi-fi.

Jarves R, Gerente geral at Hotel Novotel Sao Paulo Jaragua Convention, responded to this review

Dear Mr. Kan. I would like to thank you for your interest in writing about your experience, helping us to improve our services at Novotel Jaraguá. I’ll share your review with our team to encourage them to better serve our guests always and guarantee the success of this hotel. I’m sorry if you disliked the informed points but we don’t agree with you about restaurants and entertainment. We have an electronic concierge system in the lobby with 240 options of entertainment, nightlife, bars, restaurants, museums and others. You can visit anyone of these options by walking from here. This system can help you with the directions, website, values and everything about each one of this points. In Addiction of that, I inform you that 6 of the 10 best rated options of leisure in São Paulo are located within the radius of 1 km from the hotel. I’m really sorry if you can’t enjoy the diversity of tourism opportunities near here. If you need any further information please do not hesitate in contacting me. Best regards

DPModal 2014/08/24
« pleasant »

good place, close to down town, large breakfast room, silince in tops floor, difficults in elevator with my room card..........................................................................................

Jarves R, Gerente geral at Hotel Novotel Sao Paulo Jaragua Convention, responded to this review

Dear Mr. DPModal Thank you for writting to us about your experience at Novotel Jaraguá. We are very glad to have the opportunity of receiving your opinion. I would like to apologize by the difficulties that you mentioned about our access security system in the elevator, which is a very recent equipment in our structure. We have did all the necessary tests when the system was initialized for guests. But, I'm really sorry if we can't avoid this problems, but I can ensure the importance and the success of this innovation. Thank you so much for your opinion about Novotel Jaraguá. Best regards.

Louis S 2014/08/01
« São Paulo vacation »

Novotel Jaragua great location good service well staffed and accomodating. Comfortably appointed rooms. Only drawback is waking up to no tea & coffee making facility. Lifts slow during during busy time.

Jarves R, Gerente geral at Hotel Novotel Sao Paulo Jaragua Convention, responded to this review

Dear Louis I would like to thank you for writing this review about our products and services. Your opinion is very important to us, thank you for share it with us. I’ll share your review with our team to encourage them to better serve our guests always and guarantee the success of this hotel. If you need any further information please do not hesitate in contacting me. Best regards

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