Novotel Marrakech Hivernage 4 stars

Customer review rating (ALL Rating) 4.0/5 934 reviews

Best price
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Novotel Marrakech Hivernage - Image 1
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Novotel Marrakech Hivernage - Image 3
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Rue Haroun Errachid, Quartier de l'hivernage, 40020 MARRAKESH, Morocco

Description

Hotel extras

  • Mini bar in each room

  • Free WiFi

  • The hotel's Bazz'Art restaurant

  • Located in the heart of the trendy Hivernage district

Our accommodation(s)

Hotel location

Novotel Marrakech Hivernage

Rue Haroun Errachid, Quartier de l'hivernage
40020 MARRAKESH
Morocco

GPS:31.622722, -8.002278

Telephone
Fax +212 5244-24541

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Air conditioning
  • Breakfast
  • Bar
  • Room service

BAZZ'ART

Welcome in a place where family and friends gather for good times and exceptional food. Chef Hamid will surprise you with a clever blend of authentic and creative signature dishes. Enjoy the sunny mornings in our intimate indoor and outdoor settings

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  934 reviews

TripAdvisor Rating  3.5/5  2,044 reviews

The worst arrival possible

Customer review rating 0.5/5

Anonymous Business - Confirmed reviews ALL

Prior to arriving in Marrakesh, just before taking my plane, I received an official Email from ACCOR saying "We have taken note of your cancellation request". I hadn't cancel any reservation so I decided to go anyway. Lucky I made the reservation through the Accor App, because it was the Novotel that canceled my reservation supposedly because "I didn't pay"... For sure, after complaining and clearly stating that they never send me an email saying that I needed to pay before arriving at the hotel, showing that I didn't cancel but they did, even if they have my email, my phone...ect and that at least they could contact the client instead of just canceling... I had a room that was "taken from somebody else"... Way to go ! Way to go ! My friend wasn't lucky and had to book on the spot another hotel as he used another system than the App. So, unless this hotel become a bit more "customer oriented", I will not recommend it. O yes, it took 3 hours from the moment we arrived to getting the room key (except my friend that had to find another place)... Terrible experience.

Madame/Monsieur M., Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Novotel Marrakech Hivernage. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Les hôtels Novotel sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux. Soyez assuré(e) que les mesures nécessaires seront mises en oeuvre afin d’améliorer la qualité des prestations évoquées. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Madame/Monsieur, en l’expression de nos sentiments les meilleurs.

Awful

Customer review rating 1.5/5

S. G. Families - Confirmed reviews ALL

Needs refurb, dirty in a lot of places, male staff in the bar/restaurant very rude and unhelpful. Would not return if you paid me.

Madame G., Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Novotel Marrakech Hivernage. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Les hôtels Novotel sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux. Soyez assurée que les mesures nécessaires seront mises en oeuvre afin d’améliorer la qualité des prestations évoquées. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs.

Large clean room

Customer review rating 3.5/5

Carlos B. T. Families - Confirmed reviews ALL

Hotel and staff were exllwnt but even though double glazed there was too much noise coming from nearby disco on second night. Tasty and good breakfast spread. Attentive staff. Clean room

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

WORST HOTEL EVER

Customer review rating 0.5/5

Paulo Business - Confirmed reviews ALL

I'll briefly describe the following problems: 1- Check in - No one at the counter. We had to wait 10 minutes 2- Room - Dirty with food waste all over the floor; 3- "Fitness room" - If you can call it that. Only one treadmill and hardly any equipment. Dirty and obsolete place; 4- Breakfast - Birds in the room and literally pecking at the food. Untrained staff with a sloppy attitude; 5- Transfer - We asked reception for a transfer from Marrakech to Casablanca and received no reply until we checked out.

Dear PAULO G., Thank you for taking the time to tell us about your experience at the Novotel Marrakech Hivernage. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Parking is full a struggle to find a spot

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

Friendly staff but not flexible, we wanted to change a booking that was done by mistake on the following date and they didn’t even try anything to help us. “You have paid I am sorry I can’t do anything”

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

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Other web-users rate our hotel

  • 387 reviews 8.8/10 Location
  • 576 reviews 5.1/10 Room
  • 747 reviews 7.9/10 Service
  • 9 reviews 5.9/10 WiFi
  • 313 reviews 4.9/10 Comfort
  • 263 reviews 6.5/10 Breakfast
  • 228 reviews 5.5/10 Cleanliness
  • 163 reviews 4.8/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.