Hotel - Sofitel London Heathrow
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Sofitel Hotel

Sofitel London Heathrow Hotel

Terminal 5  London Heathrow Airport 
TW6 2GD  LONDON
UNITED KINGDOM

10,025 reviews
TripAdvisor Rating Based on 10,025 reviews
Best price guarantee
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From 170.10 GBP Non member rate
From 161.60 GBP Member's rate Members’ Rate, join while you book
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Select your dates 170.10 GBP
Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Fitness centre
  • Well-being
    • Jacuzzi (Paying)
    • Massage (Paying)
  • Air Conditioning

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange (Paying)
    • Gift shop/newspaper shop
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being
    • Jacuzzi (Paying)
    • Massage (Paying)

Catering

  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 55 meeting room(s)
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

All 578 rooms blend high-end technology with elegant design. A plush bed, mini fridge, work space, free WIFI and soundproof windows are among smart lifestyle touches. Ideal Heathrow accommodation for families with adjoining rooms available

  • 605 rooms
  • 605 non-smoking rooms
  • 10 rooms for people with reduced mobility
  • 25 family rooms
  • 63 connecting rooms
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Telephone in bathroom
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Phone with 2 handsets in room
    • Web TV
    • Telephone
    • Direct dial telephone
    • Crib on request
    • Pay per view channel(s)
    • DDI - Direct Dialing In
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

Our customer reviews for Sofitel London Heathrow

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.5/5 Based on 10,025 reviews

cristinarT1631WT 2017/02/12
« Superb hotel »

The Sofitel staff are fantastically welcoming and well trained. Being able to walk to and from Terminal 5 a big plus. Excellent room. Wonderful gourmet meal at La Belle Époque. Will definitely return.

SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear cristinarT1631WT Thank you for your 5 star review following your stay at Sofitel London Heathrow. It is a pleasure to read that you have commended our ambassadors so highly and your comments will be shared with the entire team as it will serve as encouragement to continuously provide this high level of service. I am also glad you enjoyed your dining experience in our La Belle Epoque restaurant, thank you for your recommendation and we look forward to your return. Yours Sincerely, James Berry - General Manager Sofitel London Heathrow

H261KRwilliamh 2017/02/10
« Tres Bon T5 »

Fantastic hotel. Excellent, friendly and helpful staff, made our stay most enjoyable - particularly as we nominated as 'Guests of the Day'. Made for a great start to our trip overseas. Despite being a 5 minute walk from check-in, there was absolutely no aircraft noise. Great value.

SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear H261KRwilliamh, Thank you for taking the time to review the Sofitel London Heathrow following your recent stay with us. It is a delight to read such positive feedback regarding our hotel. I am pleased you enjoyed being our Guest of the Day and it was able to add a great start to your trip. Our hotel is indeed very well located from the terminal 5 as we are directly connected via a covered walkway. Thank you again your feedback and we look forward to welcoming you back in the near future. Yours Sincerely, James Berry - General Manager Sofitel London Heathrow

Susan M 2017/02/07
« Overnight Stay »

Second time we have stayed here in two connecting rooms before morning flights. Very convenient to arrive by Heathrow Express and to go into the terminal to either eat or check in. Rooms are lovely, quiet and my son would like the lounger at home!

SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Susan M, Thank you for taking the time to review the Sofitel London Heathrow. I am glad to read that you were able to benefit from the interconnecting rooms we have in our hotel, they offer convenience for families travelling together. Indeed, we are directly connected to terminal 5 via a covered walkway making connections easier to catch a flight or travelling to central London via the Heathrow Express train. Thank you again your recommendation and we look forward to welcoming you back in the near future. Yours Sincerely, James Berry - General Manager Sofitel London Heathrow

Martin B 2017/01/18
« Great place to stay »

everyone was very attentive and friendly we had a blast the restaurant was very good (there are two to choose from) we went for International rather than the French and the choice of three bars to have a bedtime cocktail we felt we had started our Christmas celebrations

SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Martin B, Thank you for taking the time to review our hotel following your recent stay with us. I am glad to read you that you enjoyed your overall stay at Sofitel London Heathrow and appreciated the attentive and friendly service delivered by our ambassadors. It is feedback like yours that encourages our team to continue providing the best service they can. Thank you also for your recommendation on our dining facilities. Your feedback is very important to us and we look forward to welcoming you back in the near future. Yours Sincerely, James Berry – General Manager Sofitel London Heathrow

BJS55 2017/01/12
« Excellent stay »

Excellent for a one night stay before flight the next day. Room was very comfortable with a spacious bathroom. Included 5 nights parking. Hotel and car park easy to find. Good restaurants. Pleasant staff.

SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear BJS55, We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It’s a pleasure to read that you were able to enjoy your pre-flight stay in a comfortable, spacious room and had the pleasure of dining in our restaurant. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, James Berry – General Manager Sofitel London Heathrow

RWWDevon 2017/01/11
« Best Airport hotel in which we have stayed »

From the warm welcome to the farewells, all the staff were welcoming, friendly, efficient, effective and seemed to genuinely care that we were well looked after. The room was spacious and the bed was amazingly comfortable. Breakfast must surely cater for every taste and preference, the choice was so extensive and we were looked after splendidly by Igor, for whom nothing was too much trouble.We highly recommend Sofitel Heathrow and look forward to our next stay.

SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear RWWDevon, Thank you for taking the time to review the Sofitel London Heathrow Hotel. It is a pleasure to read that your stay had exceeded your expectations. It is also wonderful to know that you have commended our ambassadors for their efficient service and that you were so well looked after by Igor. I will share your comments with the team and am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I hope we have the pleasure of welcoming you back to the hotel in the very near future. Yours Sincerely, James Berry – General Manager Sofitel London Heathrow

ssegal5 2017/01/10
« Great Hotel but impossible to find! »

It's a great airport hotel once you find it. Heathrow doesn't do you any favors by helping with signage in the terminals and it's a long walk to get there. But room was terrific - clean with very comfortable beds.

SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear ssegal5, Thank you for taking the time to review your recent stay at Sofitel London Heathrow. I am disappointed to know that you experienced some difficulties with signage at terminal 5. Please be informed that Heathrow signage is managed by Heathrow Airport. In regards to you room I am very please to read that you found it to be terrific, clean and with comfortable beds. I appreciate your feedback, I hope we will have to opportunity to serve you better in the future. Yours Sincerely, James Berry – General Manager Sofitel London Heathrow

MickJac 2017/01/10
« First Class »

Can't fault at all. Smooth booking in with very professional staff who took time to talk with us and not at us. Food was first class. The bedroom was very big and bed comfy. No noise issues. Checkout was sooth. Have used this hotel several times and have never had any issues with it

SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear MickJac, Thank you for taking time to share your comments with the trip advisor community. It is a delight to read such positive feedback about your booking experience and comfort of your bedroom and that you enjoyed the wonderful service delivered by our ambassadors. Thank you again for your recommendation and we look forward to welcoming you back in the future. Yours Sincerely, James Berry – General Manager Sofitel London Heathrow

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