Hotel - Sofitel London Heathrow
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Sofitel Hotel

Sofitel London Heathrow Hotel

Terminal 5  London Heathrow Airport 
TW6 2GD  LONDON
UNITED KINGDOM

9,856 reviews
TripAdvisor Rating Based on 9,856 reviews
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Sofitel London Heathrow Hotel

French luxury and local cuisine in the world's most exciting cities

The Sofitel London Heathrow Airport is the only Heathrow Airport hotel with direct access to Terminal 5 within the airport and easy access to the other terminals. Sofitel London Heathrow has 605 non-smoking bedrooms including 27 suites, 45 meeting rooms, two restaurants, two bars and a tea salon as well as a variety of private dining options. The hotel also offers a hair salon, a state-of-the-art health spa and gym and a on-site car park.

The hotel has direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow express/connect rail connection and is only a 21 minute train journey to and from Central London by train .

Hotel extras
  • Walkways to the world
  • Haute couture meetings and events
  • Revive and rejuvenate in luxury
This hotel is PLANET 21 Gold
PLANET 21 programme

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Fitness centre
  • Well-being
    • Jacuzzi (Paying)
    • Massage (Paying)
  • Air Conditioning

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange (Paying)
    • Gift shop/newspaper shop
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being
    • Jacuzzi (Paying)
    • Massage (Paying)

Catering

  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 55 meeting room(s)
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Hotel - Sofitel London Heathrow

Terminal 5
London Heathrow Airport
TW6 2GD
LONDON
UNITED KINGDOM

Tel: (+44)20/87577777
Fax: (+44)20/87577701

Check-in from 14h00
Check out up to 12h00
Access and transport
  • National Express : Heathrow T 5
  • Piccadilly Line : Heathrow T 5
  • LONDON GATWICK At 38km / 23.61 miles
  • LONDON HEATHROW At 0km / 0 miles
  • LONDON STANSTEAD At 48.28km / 30 miles
  • HEATHROW EXPRESS T5 At 0.16km / 0.1 miles
  • HEATHROW TERMINAL 5 At 0km / 0 miles
  • LONDON PADDINGTON At 25.26km / 15.7 miles
  • LONDON ST PANCRAS At 18.4km / 11.43 miles
  • LONDON WATERLOO At 29.93km / 18.6 miles

GPS : 51.473500, -0.491500

Our rooms

All 578 rooms blend high-end technology with elegant design. A plush bed, mini fridge, work space, free WIFI and soundproof windows are among smart lifestyle touches. Ideal Heathrow accommodation for families with adjoining rooms available

  • Classic Room, Queen size Bed
    Classic Room, Queen size Bed Classic Room

    26 m²/277 sq.ft., flat-screen TV, bathroom with bath and separate walk-in shower, FREE limited bandwidth Internet(WIFI or broadband). Some rooms with internal Zen Garden views, one extra bed available for a child up to 12 years old (GBP20 extra per night)

  • Classic Room, Twin Beds
    Classic Room, Twin Beds Classic Room

    26 m²/277 sq.ft., flat-screen TV, bathroom with bath and separate walk-in shower, FREE limited bandwidth Internet (WIFI or broadband). Some rooms with internal Zen Garden views, 1 extra bed available for a child up to 12 years old (GBP20 extra per night)

  • Superior room, king size bed
    Superior room, king size bed Superior Room

    28 m² (300 sq.ft.) Comfortable room with king-size bed, flatscreen TV, bathroom with bath and separate walk-in shower. Complimentary unlimited WIFI or broadband Internet access, 1 extra bed available for a child up to 12 years old (GBP20 extra per night).

  • SUPERIOR ROOM - 2 Single beds
    SUPERIOR ROOM - 2 Single beds Superior Room

    28 m² (300 sq.ft.) Comfortable room with flat-screen TV, bathroom with bath and separate walk-in shower. Complimentary unlimited WIFI or broadband Internet access, interconnecting rooms available (on request).

  • LuxuryRoom, king-size bed, Club Millesime Lounge access.
    LuxuryRoom, king-size bed, Club Millesime Lounge access. Luxury Room Club Sofitel

    32 m²/341 sq.ft., flat-screen TV, bathroom with bath, separate shower and TV. Club Millésime Lounge access. FREE Internet access, FREE light breakfast in Club Millésime Lounge. 1 extra bed available for a child up to 12 years old (£20 extra per night)

  • Luxury Room, 2 single beds, Club Millesime Lounge access
    Luxury Room, 2 single beds, Club Millesime Lounge access Luxury Room Club Sofitel

    32 m²/341 sq.ft., bathroom with bathtub, separate walk-in shower and TV. Club Millésime Lounge access. FREE unlimited Internet access, FREE light breakfast in Club Millésime Lounge. Accessible rooms and interconnecting rooms available (on request).

  • Junior Suite - large room with king-size bed plus sofa bed, Club Millesime Lounge access.
    Junior Suite - large room with king-size bed plus sofa bed, Club Millesime Lounge access. Junior Suite

    35 m²/373 sq.ft., bathroom with bath and separate walk-in shower, sofa bed ideal for up to 2 children. Club Millésime Lounge access. FREE unlimited WIFI or broadband Internet access, FREE light breakfast in Club Millésime. FREE soft drinks in minibar.

  • Prestige Suite - 1 bedroom, 1 living room, Club Millesime Lounge access.
    Prestige Suite - 1 bedroom, 1 living room, Club Millesime Lounge access. Prestige Suite

    54-64 m²/575-682 sq.ft., FREE WIFI or broadband Internet access, FREE light breakfast in Club Millésime. Selection of FREE soft drinks and alcoholic beverages in minibar. Club Millésime Lounge access and access to The Spa Hydro Suite

  • Opera Suite - 2 bedrooms, 1 living room, Club Millesime Lounge access.
    Opera Suite - 2 bedrooms, 1 living room, Club Millesime Lounge access. Opera Suite

    95 m²/1012 sq.ft., FREE unlimited WIFI or broadband Internet access, FREE light breakfast in Club Millésime. Selection of FREE soft drinks and alcoholic beverages in minibar. Club Millésime Lounge access and access to The Spa Hydro Suite.

  • Imperial Suite - 2 bedrooms, living room, dining room, Club Millesime Lounge access.
    Imperial Suite - 2 bedrooms, living room, dining room, Club Millesime Lounge access. Imperial Suite

    165 m²/1760 sq.ft. Runway view. Swarovski Crystal bathrooms. FREE unlimited Internet access, FREE light breakfast in Club Millésime. Selection of soft drinks and alcoholic drinks in minibar. Access to Club Millésime Lounge and to The Spa Hydro Suite

  • 605 rooms
  • 605 non-smoking rooms
  • 10 rooms for people with reduced mobility
  • 25 family rooms
  • 63 connecting rooms
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Telephone in bathroom
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Phone with 2 handsets in room
    • Web TV
    • Telephone
    • Direct dial telephone
    • Crib on request
    • Pay per view channel(s)
    • DDI - Direct Dialing In
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

LA BELLE EPOQUE Restaurant
Lunch 12:00 - 14:30
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Dinner 18:00 - 22:00
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

LA BELLE EPOQUE Type of cuisine: French


Experience Gourmet French cuisine with an Asian twist at the 3 AA Rosette awarded fine-dining restaurant. Express lunches, private dining and a Chef's Table are available.

Find out more and book
VIVRE - L EXPERIENCE DES SAVEURS Restaurant
Dinner 18:00 - 22:00
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

VIVRE - L EXPERIENCE DES SAVEURS Type of cuisine: Thematic cuisine


This innovative Heathrow restaurant's open kitchens are like a theater of international cuisine, with a deli and hot wok, grill, pizza and dessert stations. Dine al fresco on seasonal meat, fish and vegetarian dishes, with a glass of beer or fine wine.

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TEA 5 Restaurant
Lunch 07:00 - 18:00
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Dinner 07:00 - 18:00
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

TEA 5 Type of cuisine: Cafe


Settle into a sofa at this Heathrow tea salon and select from 31 teas from around the world. Ideal for an informal meeting or quiet break at Heathrow, the tea salon is open all day, every day for coffees, cold drinks, light meals and homemade pastries.

Find out more and book
See all our restaurants
LA BAR PARISIENNE Bar
Photo non contractuelle / Strictly non binding
Midday
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Evening
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

LA BAR PARISIENNE


In partnership with the famous champagne house, Perrier-Jouët Bar offers an extensive menu of champagnes as well as wines and other drinks. Rich gold and green tones create an intimate atmosphere in this atrium setting. Available for private parties.

SPHERE BAR & LOUNGE Bar
Photo non contractuelle / Strictly non binding
Evening
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

SPHERE BAR & LOUNGE


Striking Icelandic décor and a fireplace enhance the vibrant mood of this popular London bar and lounge at Heathrow. Signature cocktails are served along with wine, beer, and clever small bites, like specialty canapés served during televised sport games.

See all our bars
See all our restaurants and bars

Your meetings and events

Sofitel London Heathrow Meeting Room

Our meeting rooms


  • Number of meeting rooms: 55
  • Maximum size: 1,309 m²
  • Maximum capacity: 1,300
  • Maximum banquet capacity: 1,000

Our customer reviews for Sofitel London Heathrow

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.5/5 Based on 9,856 reviews
Martin B 2017/01/18
« Great place to stay »

everyone was very attentive and friendly we had a blast the restaurant was very good (there are two to choose from) we went for International rather than the French and the choice of three bars to have a bedtime cocktail we felt we had started our Christmas celebrations

SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Martin B, Thank you for taking the time to review our hotel following your recent stay with us. I am glad to read you that you enjoyed your overall stay at Sofitel London Heathrow and appreciated the attentive and friendly service delivered by our ambassadors. It is feedback like yours that encourages our team to continue providing the best service they can. Thank you also for your recommendation on our dining facilities. Your feedback is very important to us and we look forward to welcoming you back in the near future. Yours Sincerely, James Berry – General Manager Sofitel London Heathrow

BJS55 2017/01/12
« Excellent stay »

Excellent for a one night stay before flight the next day. Room was very comfortable with a spacious bathroom. Included 5 nights parking. Hotel and car park easy to find. Good restaurants. Pleasant staff.

SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear BJS55, We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It’s a pleasure to read that you were able to enjoy your pre-flight stay in a comfortable, spacious room and had the pleasure of dining in our restaurant. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, James Berry – General Manager Sofitel London Heathrow

RWWDevon 2017/01/11
« Best Airport hotel in which we have stayed »

From the warm welcome to the farewells, all the staff were welcoming, friendly, efficient, effective and seemed to genuinely care that we were well looked after. The room was spacious and the bed was amazingly comfortable. Breakfast must surely cater for every taste and preference, the choice was so extensive and we were looked after splendidly by Igor, for whom nothing was too much trouble.We highly recommend Sofitel Heathrow and look forward to our next stay.

SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear RWWDevon, Thank you for taking the time to review the Sofitel London Heathrow Hotel. It is a pleasure to read that your stay had exceeded your expectations. It is also wonderful to know that you have commended our ambassadors for their efficient service and that you were so well looked after by Igor. I will share your comments with the team and am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I hope we have the pleasure of welcoming you back to the hotel in the very near future. Yours Sincerely, James Berry – General Manager Sofitel London Heathrow

ssegal5 2017/01/10
« Great Hotel but impossible to find! »

It's a great airport hotel once you find it. Heathrow doesn't do you any favors by helping with signage in the terminals and it's a long walk to get there. But room was terrific - clean with very comfortable beds.

SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear ssegal5, Thank you for taking the time to review your recent stay at Sofitel London Heathrow. I am disappointed to know that you experienced some difficulties with signage at terminal 5. Please be informed that Heathrow signage is managed by Heathrow Airport. In regards to you room I am very please to read that you found it to be terrific, clean and with comfortable beds. I appreciate your feedback, I hope we will have to opportunity to serve you better in the future. Yours Sincerely, James Berry – General Manager Sofitel London Heathrow

MickJac 2017/01/10
« First Class »

Can't fault at all. Smooth booking in with very professional staff who took time to talk with us and not at us. Food was first class. The bedroom was very big and bed comfy. No noise issues. Checkout was sooth. Have used this hotel several times and have never had any issues with it

SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear MickJac, Thank you for taking time to share your comments with the trip advisor community. It is a delight to read such positive feedback about your booking experience and comfort of your bedroom and that you enjoyed the wonderful service delivered by our ambassadors. Thank you again for your recommendation and we look forward to welcoming you back in the future. Yours Sincerely, James Berry – General Manager Sofitel London Heathrow

juliee847 2017/01/04
« Great hotel but awful room service »

Hotel was extremely nice - very comfortable and clean room. Lounge excellent. Ordered room service - promised would be delivered in 35-40 minutes. Took over one hour and arrived burnt. Pizza had about one blob of cheese on it!!

SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear juliee847, Thank you for taking the time to review the Sofitel London Heathrow. I am pleased to read that you found your room to be very comfortable and clean. However, I am disappointed to read that your room service experience did not meet your expectations, please allow me to extend my apologies for the upset this has caused to you. Please rest assured that our Food & Beverage Manager has been informed and that we have taken your feedback seriously in order to avoid such situations in the future. Thank you for recommending our hotel and sharing your comment with the Trip Advisor community. We very much appreciate your feedback and look forward to welcoming back in the future. Yours Sincerely, James Berry – General Manager Sofitel London Heathrow

shaun w 2016/12/25
« Disappointed overpriced »

Arrive 9pm lest 4am. 200 for room and then charged 18£ to park. Ridiculous. Room hi tech. No instructions given. Room in darkness so impossible to see where to insert card to activate lights. Room 4017 is on the first floor not 4th. Not told that. Was told my parking fee wld be free. On check out some rude idiot told me I heard wrong. Overpriced rubbish

SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear shaun w Thank you for taking the time to tell us about your experience at the Sofitel London Heathrow. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Yours sincerely, James Berry – General Manager Sofitel London Heathrow

Tarazed2 2016/12/23
« Good facilities, excellent staff, convenient to airport. »

We stayed one night, choosing this hotel for its convenient link to terminal 5. We upgraded to a luxury room, and had use of good club facilities, as well as an excellent buffet breakfast. Comfortable bed, with nice soft pillows. But what really made the experience was the attentive, caring and efficient staff.

SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Tarazed2, Thank you for taking the time to review our hotel following your recent stay with us. It is good to know that your recent visit met your expectations and that you were pleased from the upgraded room and access to the Club Millesime. I am also glad that the highlight of your stay was the attentive, caring and efficient service delivered by our ambassadors; I have passed on your nice words to our team to praise them for their hard work. Our location is indeed convenient, being directly connected to Terminal 5 via a covered walkway offering easy access to all the transport links going into Central London and to the other Heathrow Terminals. Thank you again for choosing the Sofitel London Heathrow, we look forward to welcoming you back in the near future. Yours Sincerely, James Berry – General Manager Sofitel London Heathrow

Devsan1974 2016/12/14
« Good location »

The Hotel is near the underground station on Jubilee line, Southwark, and you can use also during the night - It is clean, confortable and the staff is very kind - The hay a very good breakfast and good wine for drinks

SofitelT5, Manager at Sofitel London Heathrow, responded to this review

Dear Devsan1974 Thank you for your kind review. I am glad to read you enjoyed your stay at the Sofitel London Heathrow and were happy with your room. Your feedback is very important to us and we look forward to welcoming you back in the near future Yours Sincerely, James Berry – General Manager Sofitel London Heathrow

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