Hotel Sofitel London Heathrow
London Heathrow Airport
TW6 2GD LONDON
London Heathrow Airport
TW6 2GD LONDON
The Sofitel London Heathrow Airport is the only Heathrow Airport hotel with direct access to Terminal 5 within the airport and easy access to the other terminals. Sofitel London Heathrow has 605 non-smoking bedrooms including 27 suites, 45 meeting rooms, two restaurants, two bars and a tea salon as well as a variety of private dining options. The hotel also offers a hair salon, a state-of-the-art health spa and gym and a on-site car park.
The hotel has direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow express/connect rail connection and is only a 21 minute train journey to and from Central London by train .
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
GPS : 51.473500, -0.491500
All 578 rooms blend high-end technology with elegant design. A plush bed, mini fridge, work space, free WIFI and soundproof windows are among smart lifestyle touches. Ideal Heathrow accommodation for families with adjoining rooms available
28 m² (300 sq.ft.) Comfortable room with flat-screen TV, bathroom with bath and separate walk-in shower. Complimentary unlimited WIFI or broadband Internet access, interconnecting rooms available (on request).
26 m²/277 sq.ft., flat-screen TV, bathroom with bath and separate walk-in shower, FREE limited bandwidth Internet (WIFI or broadband). Some rooms with internal Zen Garden views, 1 extra bed available for a child up to 12 years old (GBP20 extra per night)
28 m² (300 sq.ft.) Comfortable room with king-size bed, flatscreen TV, bathroom with bath and separate walk-in shower. Complimentary unlimited WIFI or broadband Internet access, 1 extra bed available for a child up to 12 years old (GBP20 extra per night).
26 m²/277 sq.ft., flat-screen TV, bathroom with bath and separate walk-in shower, FREE limited bandwidth Internet(WIFI or broadband). Some rooms with internal Zen Garden views, one extra bed available for a child up to 12 years old (GBP20 extra per night)
32 m²/341 sq.ft., flat-screen TV, bathroom with bath, separate shower and TV. Club Millésime Lounge access. FREE Internet access, FREE light breakfast in Club Millésime Lounge. 1 extra bed available for a child up to 12 years old (£20 extra per night)
54-64 m²/575-682 sq.ft., FREE WIFI or broadband Internet access, FREE light breakfast in Club Millésime. Selection of FREE soft drinks and alcoholic beverages in minibar. Club Millésime Lounge access and access to The Spa Hydro Suite
32 m²/341 sq.ft., bathroom with bathtub, separate walk-in shower and TV. Club Millésime Lounge access. FREE unlimited Internet access, FREE light breakfast in Club Millésime Lounge. Accessible rooms and interconnecting rooms available (on request).
95 m²/1012 sq.ft., FREE unlimited WIFI or broadband Internet access, FREE light breakfast in Club Millésime. Selection of FREE soft drinks and alcoholic beverages in minibar. Club Millésime Lounge access and access to The Spa Hydro Suite.
165 m²/1760 sq.ft. Runway view. Swarovski Crystal bathrooms. FREE unlimited Internet access, FREE light breakfast in Club Millésime. Selection of soft drinks and alcoholic drinks in minibar. Access to Club Millésime Lounge and to The Spa Hydro Suite
35 m²/373 sq.ft., bathroom with bath and separate walk-in shower, sofa bed ideal for up to 2 children. Club Millésime Lounge access. FREE unlimited WIFI or broadband Internet access, FREE light breakfast in Club Millésime. FREE soft drinks in minibar.
Experience Gourmet French cuisine with an Asian twist at the 3 AA Rosette awarded fine-dining restaurant. Express lunches, private dining and a Chef's Table are available.
This innovative Heathrow restaurant's open kitchens are like a theater of international cuisine, with a deli and hot wok, grill, pizza and dessert stations. Dine al fresco on seasonal meat, fish and vegetarian dishes, with a glass of beer or fine wine.
Settle into a sofa at this Heathrow tea salon and select from 31 teas from around the world. Ideal for an informal meeting or quiet break at Heathrow, the tea salon is open all day, every day for coffees, cold drinks, light meals and homemade pastries.
In partnership with the famous champagne house, Perrier-Jouët Bar offers an extensive menu of champagnes as well as wines and other drinks. Rich gold and green tones create an intimate atmosphere in this atrium setting. Available for private parties.
Striking Icelandic décor and a fireplace enhance the vibrant mood of this popular London bar and lounge at Heathrow. Signature cocktails are served along with wine, beer, and clever small bites, like specialty canapés served during televised sport games.
Reviews collected from customers who booked on AccorHotels.com
Comfortable room, good food and excellent location - perfect for a layover at Heathrow. Only complaint was that I couldn't locate the hairdryer - found out after the fact it was in the desk. A little reminder sign in the bathroom or the wardrobe would have been helpful.
Dear LG2014768, Thank you for sharing your review on Trip advisor following your stay at Sofitel London Heathrow which you found to be very convenient for layover and you found your room comfortable and the food good. I would like to extend my apologies for the inconvenience caused by the difficulty of finding the hairdryer. Usually the drawer is always open to make the location obvious of the hairdryer. Please rest assured that your feedback regarding a little sign in the bathroom has been passed to the Housekeeping Manager. I appreciate your feedback and it will be a pleasure to welcome you back again in not too distant future. Yours Sincerely, James Berry – General Manager Sofitel London Heathrow
My stay was wonderful. The only concern I have for a hotel with this category is the Wifi. The wifi (internet) access is very poor. I could not even retrieve my email effectively. Why offer free wifi to your accor members when it is non existent. I performed a speed test and it gave me a speed equivalent to dial up - very unhappy!
Dear duan366, Thank you for taking the time to review our hotel following your recent stay with us. I am so pleased to read that you had a wonderful experience at the Sofitel London Heathrow. However I am disappointed to read the challenges you encountered with our wifi service. We do offer complimentary Wi-Fi throughout the hotel at a speed which is suitable for checking emails and general browsing. High-speed internet access is also available with a charge of £15 for 24 hours for up to three devices. I am most concerned that the issues you experienced ruined a part of your stay with us and We are grateful for your observations and feedback as it give us the chance to immediately act and improve the quality of our service offering. We greatly appreciate your review and hope we will have the opportunity to welcome you back. Yours Sincerely, James Berry – General Manager Sofitel London Heathrow
My wife and I spent two separate nights here on the front and back end of a trip to Europe. It was our first Sofitel experience and based on our impressions it certainly won't be the last. All aspects of the hotel were first quality, the service first rate and the manners exhibited by the staff superb. We were especially impressed and pleased by the quality of the bathrooms - can't imagine much nicer facilities than these. The only suggestion I'd communicate is to fully understand what you get if you choose to upgrade to a "nicer room". We chose to do that on our way back and the room appeared to us to be of the exact same quality (which is very nice) with just a big empty space in the room in the corner - almost like a second bed was missing. In the end, we felt it was just bigger, and not better in any way. But, we still highly recommend this place and will definitely stay here again if we have the opportunity.
Dear HappyRock75, Thank you for recommending the Sofitel London Heathrow on Trip Advisor following your recent stay, I am pleased that that you were impressed with the service, and bedroom amenities. However I am disappointed to note that you did not find the upgraded room to be better but only bigger in size. Please contact our Guest Relations at email@example.com for your future stays, they will ensure you fully understand your entitlements and all requests will be taken care of. We look forward to welcome you back to the Sofitel London Heathrow in the near future. Yours Sincerely, James Berry – General Manager Sofitel London Heathrow
Sofitel is handy to Terminal 5 but I was a bit disappointed. The décor in my room was looking a bit jaded and I was very disappointed with the food in the restaurant. I would try another hotel next time.
Dear 344florence, Thank you for taking the time to review our hotel following your recent stay with us. It is good to read that you found the hotel to be very convenient to terminal 5. However I am disappointed to read that the room and the food did not meet your expectations. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. As Trip Advisor is anonymous please contact Guest Relation at firstname.lastname@example.org with further details on your dining experience. We greatly appreciate your feedback and do hope you will give us the opportunity to restore your confidence in the hotel by giving us another try. Yours Sincerely, James Berry – General Manager Sofitel London Heathrow
We have stayed here several times because of the convenience of being in the airport, they even rent the rooms by the day if you have a long stop over which is great to have a place to have a shower, take a nap, or just relax in your own private space. This time we were there overnight so did actually sleep in the room and it was fabulous. I highly recommend upgrading to the luxury room because the room is much bigger and you get access to the executive lounge where they serve drinks and snacks so definitely worth the upgrade. Surprisingly the walls are quite thin so can hear your neighbours. I could hear his phone ringing off the hook starting at 5am and even his devices pinging but luckily we had to be up at that time too so all good but the night before the other room had a domestic going on which kept hubby awake.
Dear Justine C, Thank you for taking the time to write such wonderful review following your recent stay at Sofitel London Heathrow; it was a pleasure to welcome you back. Our location is very convenient as we are the only hotel connected to Terminal 5 via a covered walkway. Thank you for recommending our luxury rooms, it is indeed a much bigger room in size and you will get to take advantage to full access to our Club Millesime which serves canapes and beverages. However, I would like to extend my apologies for the inconvenience caused by the disturbed caused by the room next door. We highly appreciate your feedback as this assist us in further enhancing our service to ensure that we provide the most enjoyable experience to our guest. Thank you again for choosing the Sofitel London Heathrow, please be assured that there will be warm welcome waiting for you on next visit. Yours Sincerely, James Berry – General Manager Sofitel London Heathrow
Had a lovely welcome as a Le Club Gold Member, escorted to my upgraded room, welcome drink, gift in room and bottled water. Nice room with great views of aircraft taking off. Fantastic comfortable recliner chair and foot stool. Really comfortable - slept really well.
Dear Gaz111999, Thank you for taking the time to share your comments with the Trip Advisor community. It is always gratifying to know that our valued Le Club Accor members are enjoying their benefits and gifts. I am also thrilled to know you very much enjoyed the view of aircraft taking off from your bedroom and that you were impressed with our soundproofing despite of our location. We thank you for your loyalty and please be assured that there is always a warm welcome waiting for you at Sofitel London Heathrow on your future visits. Yours Sincerely, James Berry – General Manager Sofitel London Heathrow
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