Hotel - Sofitel London Heathrow
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Sofitel Hotel

Hotel Sofitel London Heathrow

Terminal 5  London Heathrow Airport 
TW6 2GD LONDON
UNITED KINGDOM

9,040 reviews
TripAdvisor Rating Based on 9,040 reviews
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Hotel Sofitel London Heathrow

French luxury and local cuisine in the worlds most exciting cities

The Sofitel London Heathrow Airport is the only Heathrow Airport hotel with direct access to Terminal 5 within the airport and easy access to the other terminals. Sofitel London Heathrow has 605 non-smoking bedrooms including 27 suites, 45 meeting rooms, two restaurants, two bars and a tea salon as well as a variety of private dining options. The hotel also offers a hair salon, a state-of-the-art health spa and gym and a on-site car park.

The hotel has direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow express/connect rail connection and is only a 21 minute train journey to and from Central London by train .

Hotel extras
  • Walkways to the world
  • Haute couture meetings and events
  • Revive and rejuvenate in luxury
This hotel is PLANET 21 Gold
PLANET 21 programme

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed internet
    • Wi-Fi in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Breakfast
  • Fitness centre
  • Well-being
    • Jacuzzi (Paying)
    • Massage (Paying)

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed internet
    • Wi-Fi in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioning
  • Hotel open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange (Paying)
    • Gift shop/newspaper shop
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being
    • Jacuzzi (Paying)
    • Massage (Paying)

Catering

  • Breakfast
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 55 meeting room(s)
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Hotel - Sofitel London Heathrow

Terminal 5
London Heathrow Airport
TW6 2GD
LONDON
UNITED KINGDOM

Tel: (+44)20/87577777
Fax: (+44)20/87577701

Check-in from 14h00
Check out up to 12h00
Access and transport
  • National Express : Heathrow T 5
  • Piccadilly Line : Heathrow T 5
  • LONDON GATWICK At 38km / 23.61 miles
  • LONDON HEATHROW At 0km / 0 miles
  • LONDON STANSTEAD At 48.28km / 30 miles
  • HEATHROW EXPRESS T5 At 0.16km / 0.1 miles
  • HEATHROW TERMINAL 5 At 0km / 0 miles
  • LONDON PADDINGTON At 25.26km / 15.7 miles
  • LONDON ST PANCRAS At 18.4km / 11.43 miles
  • LONDON WATERLOO At 29.93km / 18.6 miles

GPS : 51.473500, -0.491500

Our rooms

All 578 rooms blend high-end technology with elegant design. A plush bed, mini fridge, work space, free WIFI and soundproof windows are among smart lifestyle touches. Ideal Heathrow accommodation for families with adjoining rooms available

  • SUPERIOR ROOM - 2 Single beds
    SUPERIOR ROOM - 2 Single beds Superior Room

    28 m² (300 sq.ft.) Comfortable room with flat-screen TV, bathroom with bath and separate walk-in shower. Complimentary unlimited WIFI or broadband Internet access, interconnecting rooms available (on request).

  • Classic Room, Twin Beds
    Classic Room, Twin Beds Classic Room

    26 m²/277 sq.ft., flat-screen TV, bathroom with bath and separate walk-in shower, FREE limited bandwidth Internet (WIFI or broadband). Some rooms with internal Zen Garden views, 1 extra bed available for a child up to 12 years old (GBP20 extra per night)

  • Superior room, king size bed
    Superior room, king size bed Superior Room

    28 m² (300 sq.ft.) Comfortable room with king-size bed, flatscreen TV, bathroom with bath and separate walk-in shower. Complimentary unlimited WIFI or broadband Internet access, 1 extra bed available for a child up to 12 years old (GBP20 extra per night).

  • Classic Room, Queen size Bed
    Classic Room, Queen size Bed Classic Room

    26 m²/277 sq.ft., flat-screen TV, bathroom with bath and separate walk-in shower, FREE limited bandwidth Internet(WIFI or broadband). Some rooms with internal Zen Garden views, one extra bed available for a child up to 12 years old (GBP20 extra per night)

  • LuxuryRoom, king-size bed, Club Millesime Lounge access.
    LuxuryRoom, king-size bed, Club Millesime Lounge access. Luxury Room Club Sofitel

    32 m²/341 sq.ft., flat-screen TV, bathroom with bath, separate shower and TV. Club Millésime Lounge access. FREE Internet access, FREE light breakfast in Club Millésime Lounge. 1 extra bed available for a child up to 12 years old (£20 extra per night)

  • Prestige Suite - 1 bedroom, 1 living room, Club Millesime Lounge access.
    Prestige Suite - 1 bedroom, 1 living room, Club Millesime Lounge access. Prestige Suite

    54-64 m²/575-682 sq.ft., FREE WIFI or broadband Internet access, FREE light breakfast in Club Millésime. Selection of FREE soft drinks and alcoholic beverages in minibar. Club Millésime Lounge access and access to The Spa Hydro Suite

  • Luxury Room, 2 single beds, Club Millesime Lounge access
    Luxury Room, 2 single beds, Club Millesime Lounge access Luxury Room Club Sofitel

    32 m²/341 sq.ft., bathroom with bathtub, separate walk-in shower and TV. Club Millésime Lounge access. FREE unlimited Internet access, FREE light breakfast in Club Millésime Lounge. Accessible rooms and interconnecting rooms available (on request).

  • Opera Suite - 2 bedrooms, 1 living room, Club Millesime Lounge access.
    Opera Suite - 2 bedrooms, 1 living room, Club Millesime Lounge access. Opera Suite

    95 m²/1012 sq.ft., FREE unlimited WIFI or broadband Internet access, FREE light breakfast in Club Millésime. Selection of FREE soft drinks and alcoholic beverages in minibar. Club Millésime Lounge access and access to The Spa Hydro Suite.

  • Imperial Suite - 2 bedrooms, living room, dining room, Club Millesime Lounge access.
    Imperial Suite - 2 bedrooms, living room, dining room, Club Millesime Lounge access. Imperial Suite

    165 m²/1760 sq.ft. Runway view. Swarovski Crystal bathrooms. FREE unlimited Internet access, FREE light breakfast in Club Millésime. Selection of soft drinks and alcoholic drinks in minibar. Access to Club Millésime Lounge and to The Spa Hydro Suite

  • Junior Suite - large room with king-size bed plus sofa bed, Club Millesime Lounge access.
    Junior Suite - large room with king-size bed plus sofa bed, Club Millesime Lounge access. Junior Suite

    35 m²/373 sq.ft., bathroom with bath and separate walk-in shower, sofa bed ideal for up to 2 children. Club Millésime Lounge access. FREE unlimited WIFI or broadband Internet access, FREE light breakfast in Club Millésime. FREE soft drinks in minibar.

  • 605 rooms
  • 605 non-smoking rooms
  • 10 rooms for people with reduced mobility
  • 25 family rooms
  • 63 connecting rooms
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Telephone in bathroom
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Phone with 2 handsets in room
    • Web TV
    • Telephone
    • Direct dial telephone
    • Crib on request
    • Pay per view channel(s)
    • DDI - Direct Dialing In
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

LA BELLE EPOQUE Restaurant
Lunch 12:00 - 14:30
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Dinner 18:00 - 22:00
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

LA BELLE EPOQUE Type of cuisine: French


Experience Gourmet French cuisine with an Asian twist at the 3 AA Rosette awarded fine-dining restaurant. Express lunches, private dining and a Chef's Table are available.

Find out more and book
VIVRE - L EXPERIENCE DES SAVEURS Restaurant
Dinner 18:00 - 22:00
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

VIVRE - L EXPERIENCE DES SAVEURS Type of cuisine: Thematic cuisine


This innovative Heathrow restaurant's open kitchens are like a theater of international cuisine, with a deli and hot wok, grill, pizza and dessert stations. Dine al fresco on seasonal meat, fish and vegetarian dishes, with a glass of beer or fine wine.

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TEA 5 Restaurant
Lunch 07:00 - 18:00
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Dinner 07:00 - 18:00
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

TEA 5 Type of cuisine: Cafe


Settle into a sofa at this Heathrow tea salon and select from 31 teas from around the world. Ideal for an informal meeting or quiet break at Heathrow, the tea salon is open all day, every day for coffees, cold drinks, light meals and homemade pastries.

Find out more and book
See all our restaurants
LA BAR PARISIENNE Bar
Photo non contractuelle / Strictly non binding
Midday
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Evening
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

LA BAR PARISIENNE


In partnership with the famous champagne house, Perrier-Jouët Bar offers an extensive menu of champagnes as well as wines and other drinks. Rich gold and green tones create an intimate atmosphere in this atrium setting. Available for private parties.

SPHERE BAR & LOUNGE Bar
Photo non contractuelle / Strictly non binding
Evening
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

SPHERE BAR & LOUNGE


Striking Icelandic décor and a fireplace enhance the vibrant mood of this popular London bar and lounge at Heathrow. Signature cocktails are served along with wine, beer, and clever small bites, like specialty canapés served during televised sport games.

See all our bars
See all our restaurants and bars

Your meetings and events

Sofitel London Heathrow Meeting Room

Our meeting rooms


  • Number of meeting rooms: 55
  • Maximum size: 1,309 m2
  • Maximum capacity: 1,300
  • Maximum banquet capacity: 1,000

Our customer reviews for Sofitel London Heathrow

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating 4.5/5 Based on 9,040 reviews
LG2014768 2016/09/28
« Overnight stay at Heathrow »

Comfortable room, good food and excellent location - perfect for a layover at Heathrow. Only complaint was that I couldn't locate the hairdryer - found out after the fact it was in the desk. A little reminder sign in the bathroom or the wardrobe would have been helpful.

SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear LG2014768, Thank you for sharing your review on Trip advisor following your stay at Sofitel London Heathrow which you found to be very convenient for layover and you found your room comfortable and the food good. I would like to extend my apologies for the inconvenience caused by the difficulty of finding the hairdryer. Usually the drawer is always open to make the location obvious of the hairdryer. Please rest assured that your feedback regarding a little sign in the bathroom has been passed to the Housekeeping Manager. I appreciate your feedback and it will be a pleasure to welcome you back again in not too distant future. Yours Sincerely, James Berry – General Manager Sofitel London Heathrow

duan366 2016/09/19
« Sofitel London Heathrow »

My stay was wonderful. The only concern I have for a hotel with this category is the Wifi. The wifi (internet) access is very poor. I could not even retrieve my email effectively. Why offer free wifi to your accor members when it is non existent. I performed a speed test and it gave me a speed equivalent to dial up - very unhappy!

SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear duan366, Thank you for taking the time to review our hotel following your recent stay with us. I am so pleased to read that you had a wonderful experience at the Sofitel London Heathrow. However I am disappointed to read the challenges you encountered with our wifi service. We do offer complimentary Wi-Fi throughout the hotel at a speed which is suitable for checking emails and general browsing. High-speed internet access is also available with a charge of £15 for 24 hours for up to three devices. I am most concerned that the issues you experienced ruined a part of your stay with us and We are grateful for your observations and feedback as it give us the chance to immediately act and improve the quality of our service offering. We greatly appreciate your review and hope we will have the opportunity to welcome you back. Yours Sincerely, James Berry – General Manager Sofitel London Heathrow

HappyRock75 2016/09/18
« Quality, Service & Manners Abound »

My wife and I spent two separate nights here on the front and back end of a trip to Europe. It was our first Sofitel experience and based on our impressions it certainly won't be the last. All aspects of the hotel were first quality, the service first rate and the manners exhibited by the staff superb. We were especially impressed and pleased by the quality of the bathrooms - can't imagine much nicer facilities than these. The only suggestion I'd communicate is to fully understand what you get if you choose to upgrade to a "nicer room". We chose to do that on our way back and the room appeared to us to be of the exact same quality (which is very nice) with just a big empty space in the room in the corner - almost like a second bed was missing. In the end, we felt it was just bigger, and not better in any way. But, we still highly recommend this place and will definitely stay here again if we have the opportunity.

SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear HappyRock75, Thank you for recommending the Sofitel London Heathrow on Trip Advisor following your recent stay, I am pleased that that you were impressed with the service, and bedroom amenities. However I am disappointed to note that you did not find the upgraded room to be better but only bigger in size. Please contact our Guest Relations at guestrelations1@sofitelheathrow.com for your future stays, they will ensure you fully understand your entitlements and all requests will be taken care of. We look forward to welcome you back to the Sofitel London Heathrow in the near future. Yours Sincerely, James Berry – General Manager Sofitel London Heathrow

344florence 2016/09/09
« Underwhelmed »

Sofitel is handy to Terminal 5 but I was a bit disappointed. The décor in my room was looking a bit jaded and I was very disappointed with the food in the restaurant. I would try another hotel next time.

SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear 344florence, Thank you for taking the time to review our hotel following your recent stay with us. It is good to read that you found the hotel to be very convenient to terminal 5. However I am disappointed to read that the room and the food did not meet your expectations. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. As Trip Advisor is anonymous please contact Guest Relation at guestrelations1@sofitelheathrow.com with further details on your dining experience. We greatly appreciate your feedback and do hope you will give us the opportunity to restore your confidence in the hotel by giving us another try. Yours Sincerely, James Berry – General Manager Sofitel London Heathrow

Justine C 2016/09/07
« Great place to stay for an overnight at the airport »

We have stayed here several times because of the convenience of being in the airport, they even rent the rooms by the day if you have a long stop over which is great to have a place to have a shower, take a nap, or just relax in your own private space. This time we were there overnight so did actually sleep in the room and it was fabulous. I highly recommend upgrading to the luxury room because the room is much bigger and you get access to the executive lounge where they serve drinks and snacks so definitely worth the upgrade. Surprisingly the walls are quite thin so can hear your neighbours. I could hear his phone ringing off the hook starting at 5am and even his devices pinging but luckily we had to be up at that time too so all good but the night before the other room had a domestic going on which kept hubby awake.

SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Justine C, Thank you for taking the time to write such wonderful review following your recent stay at Sofitel London Heathrow; it was a pleasure to welcome you back. Our location is very convenient as we are the only hotel connected to Terminal 5 via a covered walkway. Thank you for recommending our luxury rooms, it is indeed a much bigger room in size and you will get to take advantage to full access to our Club Millesime which serves canapes and beverages. However, I would like to extend my apologies for the inconvenience caused by the disturbed caused by the room next door. We highly appreciate your feedback as this assist us in further enhancing our service to ensure that we provide the most enjoyable experience to our guest. Thank you again for choosing the Sofitel London Heathrow, please be assured that there will be warm welcome waiting for you on next visit. Yours Sincerely, James Berry – General Manager Sofitel London Heathrow

Gaz111999 2016/09/02
« Convenient for Terminal 5 »

Had a lovely welcome as a Le Club Gold Member, escorted to my upgraded room, welcome drink, gift in room and bottled water. Nice room with great views of aircraft taking off. Fantastic comfortable recliner chair and foot stool. Really comfortable - slept really well.

SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Gaz111999, Thank you for taking the time to share your comments with the Trip Advisor community. It is always gratifying to know that our valued Le Club Accor members are enjoying their benefits and gifts. I am also thrilled to know you very much enjoyed the view of aircraft taking off from your bedroom and that you were impressed with our soundproofing despite of our location. We thank you for your loyalty and please be assured that there is always a warm welcome waiting for you at Sofitel London Heathrow on your future visits. Yours Sincerely, James Berry – General Manager Sofitel London Heathrow

joylin 2016/08/13
« Overnight stay »

Booked here for the convenience of the location to terminal 5 and it was a excellent choice. The staff were really good. The bed was ever soooo comfortable. We didn't use the bar but we want to breakfast in the morning and it had an excellent choice. The gentleman on the egg station was a right character :-) Would stay here again.

SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear joylin, Thank you for again choosing our hotel for your accommodation; It is a pleasure to read you particularly enjoyed the quality of our Sofitel “My Bed “which you found most comfortable. I am also glad to know you had an excellent breakfast experience in our Vivre restaurant where you appreciated the service delivered by our Ambassadors and our breakfast chef. Our location is indeed very convenient as we are directly connected to Terminal 5 via a covered walkway. We look forward to welcome you back to the Sofitel London Heathrow in the near future. Yours Sincerely, James Berry – General Manager Sofitel London Heathrow

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