Hotel - Sofitel London Gatwick
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Sofitel Hotel

Sofitel London Gatwick Hotel

North terminal  Gatwick Airport  West Sussex 
RH6 0PH  CRAWLEY
UNITED KINGDOM

7,249 reviews
TripAdvisor Rating Based on 7,249 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access (Paying)
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • 3 restaurant(s)

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access (Paying)
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM

Catering

  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 14 meeting room(s)
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

After long travels or meetings, experience the comfort of a luxury bed in 518 luxury Gatwick hotel rooms. Family-friendly, we have cribs and rollaway beds. All rooms have complimentary WiFi. Luxury Club rooms have access to the Sofitel Club Lounge.

  • 518 rooms
  • 518 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 19 family rooms
  • 30 connecting rooms
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Web TV
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Telephone in bathroom
    • Work desk in all rooms
    • Pay per view channel(s)
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Telephone
    • Crib on request
    • Direct dial telephone
    • Iron in room
    • Coffee/tea making facilities
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

Our customer reviews for Sofitel London Gatwick

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.5/5 Based on 7,249 reviews

susieGibraltar 2017/04/17
« Not up to usual standard »

We are big fans, and regular visitors to this hotel. On this occasion, despite forewarning the staff of our early morning arrival, the suite we had booked and paid for was not available for several hours. After a long overnight flight, this was not convenient, so we accepted a smaller room. The receptionist tried her best, but we really would have expected a better reimbursement than that which we reluctantly accepted. Although a comfortable room, we had been looking forward to relaxing in the spacious suite, with it's enhanced quality toiletries (and chocolate!). A disappointment, but we are prepared to accept that this was an unfortunate "one off" in an otherwise positive history of visits to this hotel.

Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review

Bonjour SusieGibraltar, Thank you for taking the time to review your experience on TripAdvisor and for your loyalty to Sofitel London Gatwick. I am very sorry to hear that on this occasion we fell short of your expectations regarding the Prestige Suite availability. Please accept my sincere apologies for this inconvenience. Unfortunately due to a limited number of Prestige Suites in our hotel, it is not always possible to accommodate early check in request. Thank you for your understanding and it is our hope that this experience won't deter you from choosing to stay with us again in future. Please do contact me on globy.ouseph@softitelgatwick.com with the details of your upcoming stay so we can ensure all your preferences are met for your future visit. Once again, thank you for raising your concerns; it is my hope that we get the opportunity to welcome you back whilst travelling through Gatwick. Yours faithfully, Globy Ouseph General Manager

Michelle T 2017/04/02
« Excellent location »

Great location for north terminal, we stayed one night before flying with Virgin who now operate out of north terminal. Clean, spacious room and quiet. The only critique I have is that they take your car keys when you use stay & park facility, we did not know this or we would have noted our mileage, they say they will only move car to "overflow" if they a full bit assured us it was still on site. All in all good hotel and would recommend.

Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review

Bonjour Michelle T, Thank you for posting the review of our Hotel on Tripadvisor and for the excellent score of 5-Stars! We are very lucky with our great location in Gatwick, being directly connected with the link bridge to the North Terminal proved to provide an easy access for flight check ins. Most of our guests find our Park & Fly packages convenient for their travels with T&C stating that the vehicle might be moved to the offsite parking facility, as it provides the immediate access to the vehicle prior and after their holidays. Thank you for choosing Sofitel London Gatwick for your accommodation and your recommendation are much appreciated. we look forward to welcoming you back in the near future. Yours faithfully, Globy Ouseph General Manager

N2675MRterryb 2017/03/22
« Starting your holiday in a relaxed way »

Had an early flight so stopped at the hotel which is located within the North terminal. Cut out the early morning drive and possible traffic problems on the motorway. Excellent service and a good nights sleep before starting our holiday.

Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review

Bonjour N2675MRterryb, Thank you for choosing Sofitel London Gatwick as your accommodation before your holiday. I am delighted to hear that you found the service you received to be excellent and that you had a good night’s sleep prior to your early flight. We hope you had a great holiday and that we will have the opportunity to welcome you back on another occasion. Yours faithfully, Globy Ouseph General Manager

stevencR7583OW 2017/03/17
« Microwaved in our room »

The room was so hot I did not get a wink of sleep.. So much for the rest before the flight.. Only to be told when checking out that the heating system was faulty in some rooms . Not happy at all. We have stayed here many times using the car facilities too . Never have we had this but it was not satisfactory at all

Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review

Bonjour StevencR7583OW, Thank you for taking the time to tell us about your experience at the Sofitel London Gatwick. I am delighted to read that you have stayed with us several times before. However, on this occasion I am very disappointed to learn that you where having some difficulties with the Air-conditioning and unfortunately not only for one of the rooms that you where staying in. Please accept my sincere apologies and I would really appreciate if you could email our Guest Relations team (guestrelations@sofitelgatwick.com) with the details of your stay so we can investigate it further. Once again, thank you for highlighting your experience with us and it is my hope that we will have the opportunity to welcome you back in the near future. Sincerely, Globy Ouseph General Manager

108joannan 2017/03/14
« Great for Overnight Stays »

Staff throughout are friendly and helpful, and rooms are comfortable and clean. I had room service on this occasion and choice and quality were great. Well positioned for accessing the airport and for the airport shops.

Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review

Bonjour 108joannan , We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I am delighted that you found our hospitality, services and location all to your satisfaction and I will share your kind comments with our Ambassadors. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Globy Ouseph General Manager

Q6340FAdavidl 2017/03/01
« Airport Convenience »

The standard room is exactly what one needs to be comfortable and to get a good nights rest: Queen size bed, Deep safe that securely holds my M3800 laptop (albeit angled), Ensuite bath and toilet with extension phonew and convenient ammenties, Refrigerator with tea and complimentary water bottles, Clean room. The PABX Operator was helpful and even technically knowledgeable. This Sofitel is located at Gatwick North terminal, and access to Gatwick South terminal (for Gatwick Express to Victoria London every 15 mins / Other trains and BA Flights) is very easy by the continual 24/7 Shuttle every few minutes or so. i will stay nowhere else but Sofitel when I am intransit at Gatwick, (or nearing return date the night before departure just to avoid the stress of the early morning journey from London). Restaurants at Sofitel are also of good quality. The English buffet breakfast at La Brasserie was also good. I intend to visit Sofitel Gatwick again in December 2017 with my wife, on the night before departure. I have used Sofitel several times over the years for busines trips (2009+) and continue using them now on Family / vacation trips (Note: BA Arrivals lounge used to be inside Sofitel lower level before BA discontinued that facility in 2013/2014 and I have stuck with Sofitel for the convenience and comfort, it has been and still is a stress reliever).

Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review

Bonjour Q6340FAdavidl, Thank you for staying with us at the Sofitel London Gatwick. We greatly appreciate the time you have taken to write us a Trip Advisor review with such generous comments. I am delighted to read that as a regular guest you enjoy greatly our hospitality to your everytime to your satisfaction, restaurants and receive excellent customer care. Thank you again for sharing your experience, and I hope your next visits will be as pleasant as the recent one. We are looking forward to welcoming you back to Sofitel London Gatwick in the near future. Sincerely, Globy Ouseph General Manager

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