Hotel - Sofitel London Gatwick
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Sofitel Hotel

Sofitel London Gatwick Hotel

North terminal  Gatwick Airport  West Sussex 
RH6 0PH  CRAWLEY
UNITED KINGDOM

7,392 reviews
TripAdvisor Rating Based on 7,392 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access (Paying)
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • 3 restaurant(s)

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access (Paying)
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM

Catering

  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 14 meeting room(s)
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

After long travels or meetings, experience the comfort of a luxury bed in 518 luxury Gatwick hotel rooms. Family-friendly, we have cribs and rollaway beds. All rooms have complimentary WiFi. Luxury Club rooms have access to the Sofitel Club Lounge.

  • 518 rooms
  • 518 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 19 family rooms
  • 30 connecting rooms
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Web TV
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Telephone in bathroom
    • Work desk in all rooms
    • Pay per view channel(s)
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Telephone
    • Crib on request
    • Direct dial telephone
    • Iron in room
    • Coffee/tea making facilities
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

Our customer reviews for Sofitel London Gatwick

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.5/5 Based on 7,392 reviews

Disneyfreak56 2017/05/19
« The best way to start your journey »

We have been staying at the Sofitel hotels for many years. The convenience and comfort of walking to the terminal check in desk, knowing your car is safely parked removes a lot of the stress of flying. The hotel is perfectly situated next to the fast tram to take you to BA at south terminal. The hotel is luxurious and welcoming. I only have one niggle. There aren't enough sockets given that two people have phones, tablets, watches and laptops to keep charged. I am used to USA accommodation having a bank of USB points.

Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review

Bonjour Disneyfreak56, Thank you very much for sharing a review of your recent stay here at Sofitel London Gatwick. I am delighted that you were able to take full advantage of our excellent location, with direct access to North Terminal via a covered walkway we really are perfect choice for all travellers from Gatwick. I am also pleased to learn of your extended welcome provided by our Ambassadors, we consider our Ambassadors to be one of our biggest assets . Thank you again for choosing our Hotel, we look forward to welcoming you back in the near future. Yours faithfully, Globy Ouseph General Manager

Thumberlina2009 2017/05/16
« Lovely stay »

My fiancé and I went to stay at this hotel for two nights as we had got engaged and wanted to get away, Upon arrival to our lovely room we were welcomed with balloons with congratulations on and also a slab with chocolates on with "congratulations" written in white chocolate and to top it off swans made out of towels which I thought was extremely clever and a letter from the general manager. The room was very clean, very comfortable bed I couldn't fault anything if anyone was to choose a room I would recommend a suite or a luxury room as you can use the lounge on the 8th floor. Receptionists were very friendly and helpful please be patient if you come across trainee receptionists we all have to learn somewhere. I did read on here from a previous traveler classing trainee receptionists as useless which I thought was harsh and unfair upon our check in and check out we had trainee receptionists who were friendly and did their best they did have guidance.As for restaurants I would recommend the oriental one food was quick and hot. I have stayed at a Sofitel in Windsor it was nice but not quite up to par with this one and I would stay here again in a hearbeat. Thank you all again for making our stay welcoming and one to remember

Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review

Bonjour Thumberlina2009, Thank you for your 5 star review. I am pleased to hear that you have chosen our hotel for your accommodation prior to the celebration of such a special occasion. I am so proud to read that our Ambassadors were at your service throughout your stay and specially decorated for your occasion room made your stay more memorable. It is also great that you had an enjoyable meal at our restaurant where you found the service professional and efficient. Thank you again for choosing our hotel, we look forward to welcoming you back in the near future. Yours faithfully, Globy Ouseph General Manager

a_szostko 2017/05/10
« Excellent hotel - friendly staff, amazing rooms and great location »

Excellent hotel - staff was very friendly and made me feel welcome and also felt that my silver membership counts as I received a free upgrade and complimentary drinks. I loved the view from the room. Will definitely return!

Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review

Bonjour a_szostko, Thank you so much for this wonderful feedback! I am delighted to read that the Sofitel London Gatwick offered you a relaxing evening before a trip away; and I am pleased to know that as a member of our loyalty program Le Club you benefited from its exclusive privileges and entitlements. I will definitely share your complements in terms of the service received with our Ambassadors! We greatly appreciate your feedback and it would be a pleasure to welcome you back again on your next travels. Yours faithfully, Globy Ouseph General Manager

john g 2017/05/02
« Holiday starts at Gatwick »

Very good stay,staff helpful and pleasant. Rooms were very nice and clean.Food and bars were very good.Would definitely stay again.Its so nice to get up in the morning and know you have no traffic worrys.

Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review

Bonjour John g, Thank you for your 5 star review! I am pleased to read that you were very happy with the facilities and service we provide. Your recommendations are highly appreciated and we look forward to welcoming you back at Sofitel Gatwick in not too distant future. Yours faithfully, Globy Ouseph General Manager

susieGibraltar 2017/04/17
« Not up to usual standard »

We are big fans, and regular visitors to this hotel. On this occasion, despite forewarning the staff of our early morning arrival, the suite we had booked and paid for was not available for several hours. After a long overnight flight, this was not convenient, so we accepted a smaller room. The receptionist tried her best, but we really would have expected a better reimbursement than that which we reluctantly accepted. Although a comfortable room, we had been looking forward to relaxing in the spacious suite, with it's enhanced quality toiletries (and chocolate!). A disappointment, but we are prepared to accept that this was an unfortunate "one off" in an otherwise positive history of visits to this hotel.

Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review

Bonjour SusieGibraltar, Thank you for taking the time to review your experience on TripAdvisor and for your loyalty to Sofitel London Gatwick. I am very sorry to hear that on this occasion we fell short of your expectations regarding the Prestige Suite availability. Please accept my sincere apologies for this inconvenience. Unfortunately due to a limited number of Prestige Suites in our hotel, it is not always possible to accommodate early check in request. Thank you for your understanding and it is our hope that this experience won't deter you from choosing to stay with us again in future. Please do contact me on globy.ouseph@softitelgatwick.com with the details of your upcoming stay so we can ensure all your preferences are met for your future visit. Once again, thank you for raising your concerns; it is my hope that we get the opportunity to welcome you back whilst travelling through Gatwick. Yours faithfully, Globy Ouseph General Manager

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