Hotel - Novotel Wien City
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Novotel Hotel

Novotel Wien City Hotel

Aspernbrueckengasse 1 
1020  VIENNA
AUSTRIA

1,354 reviews
TripAdvisor Rating Based on 1,354 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Bus/coach parking area  (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 9  EUR
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Bus/coach parking area  (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 9  EUR
  • 100% non-smoking hotel
  • Air Conditioning
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine (Nearby)
    • Currency exchange
  • Concierge

Leisure and activities

  • Fitness centre
  • Other sports activities (Nearby)
    • Bicycle hire facilities (Paying, Nearby)
    • Horse riding (Paying, Nearby)
    • Jogging track (Nearby)
    • Roller-skating (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 2 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 124 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 4 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Crib on request
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Fax machine
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our customer reviews for Novotel Wien City

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 1,354 reviews

tzh2017 2017/04/20
« Novotel Wien City hotel »

The location of the hotel is very good, close to metro (U1) station and supermarkets, SPAR where guests can easily get some local productions. However the restaurant facility is too small where guests need to wait in a queue every morning to have their breakfast. The varity of food is very limited. The room is somewhat equiped with a toilet with a huge, heavy door inside of room. It is unbelievely stuffy inside and difficult to open the toilet door.

Magdalena G, Guest Relations Manager at Novotel Wien City, responded to this review

Dear guest, Thank you very much for taking time and writing us a feedback on tripadvisor. We are very sorry that our serivce did not meet your expactions. For the inconvineneces during the breakfast I would like to express my sincere apologies. As most of our guest take breakfast at the same time, we provide at check in an information of the "rush hours". We are very sorry that you needed to wait despite of this measure. I would like to ensure that we are doing our best to keep your waiting time as short as possible. Once again thank you for your feedback. We would be very happy to get the chance of welcoming you again soon and better serve you next time. Best regards, Magdalena Gussner, BA Guest Relation Manager

Dmitry S 2017/03/22
« A magnificent hotel »

A magnificent in the heart of Vienna and very caring and friendly staff. Near metro station Nestroyplatz just 2 min to walk. Clean room. Good breakfast. I recommend to all this hotel in Vienna at any time of year!

Seasin 2016/11/30
« Good location, clean hotel, friendly staff »

We love Novotel hotels and try to stay in them as often as we can because of their family friendliness. We travel with a 4 years old and most Novotels we stayed in all over Europe have been brilliant. Novotel Wien City unfortunately had an interior designer who has either never seen a small child in his/her life, or hates kids. Our son could not reach the sink to wash his hands, all the toilets we've tried (in our room and in the public areas) are set so high that he had no chance to use them on his own (couldn't even climb to sit on it!), and the door to the toilet in our room (separate toilet and bathroom, like in France) was so heavy and awkward that several times we as adults struggled to open it (not to mention the fact that it slammed shut over your fingers the millisecond you let go of it). Not a triumph for a hotel chain who prides itself in being family friendly! Not to mention the really strange furniture in one half of the restaurant-the oversized sofa/armchairs probably looked cool in a catalogue but boy was the whole assemblage uncomfortable and strange! We booked a rate with breakfast included-it wasn't great. Fresh but not very varied or plentiful. All in all, great location if you want to be just steps away from the (overpriced at this time of the year) centre of Vienna, it's very clean and the staff is friendly and helpful. I wish I was on a business trip rather than a family trip!

miroslawp505 2016/08/03
« My stay in Novotel Wien City »

The hotel is very conveniently located, which allows you to explore different parts of Vienna. As a Platinum AccorClub member I received a free room upgrade and the possibility of late check-out. The breakfast are very tasty and the food is varied. The reception staff were very nice and accommodating. The only problem was the housekeeping since the cleaning was quite sloppy, new toiletries were often not provided and on two occasions the dirty towels were not even changed! Still, I would recommend the hotel.

Vaios1975 2016/06/26
« Totally satisfied - Great experience »

I am totally satisfied by my 4 nights stay with my family at Novotel Wien city! Nice and clean hotel with very good service. Experienced and helpful personnel and all needed facilities in place. Special thanks to receptionist Kevin Ernstberger for his professionalism, kindness and smile. He is a professional that every hotel would wish to have in its services. My only suggestion is related to the offered prices (especially for breakfast) that are rather expensive to my opinion (especially for Le Club Accor members).

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