Pullman ZamZam Makkah 5 stars

Customer review rating (ALL Rating) 3.7/5 3,192 reviews

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Description

Hotel extras

  • Moments away from Al Masjid Al Haram, and The Holy Kaaba.

  • Partial Views featuring The Holy Kaaba, Al Masjid Al Haram, Jebel Noor (Hira Cave), etc.

  • Spacious Rooms & Suites.

  • Complimentary Wi-Fi

  • Adjoined with Shopping Arcade featuring a huge variety of International brands.

Our accommodation(s)

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Hotel location

Pullman ZamZam Makkah

Abraj Al Bait Complex, King Abdel Aziz Endowment
21955 MAKKAH
Saudi Arabia

GPS:21.419314, 39.824662

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  3,192 reviews

TripAdvisor Rating  4.0/5  3,118 reviews

Certificate of excellence 2023

Good stay

Customer review rating 5.0/5

A. Friends - Confirmed reviews ALL

Love the free breakfast. The only hassle is had to change lifts to get to haram. Else, everything is good.

Dear MUHAMMAD A., Al Salam Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, Meanwhile Please don’t hesitate to contact me while reserving for your next stay in order to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah Sincerely, Mustafa Sendi Guest Experience Manger Mu…

Dated ambience, poor / limited breakfast food selection

Customer review rating 1.5/5

Muhammad J. K. Solo - Confirmed reviews ALL

The rooms were dated, with the beds uncomfortable, furniture broken, taps not working properly and carpet worn out. I would never expect this from even 3 start hotel let alone a 5 star one. The breakfast options were very limited, the bakery items were stale

Dear Mr. Valued Guest As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback. We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman. Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDI Guest Experience Manger Mu…

Hotel is good but has service issues

TripAdvisor rating 2.0/5

zulqadar TripAdvisor review

Cleaning takes a lot of time. They clean the room after every other day. It's not a daily thing, no matter how many times u call them. Lifts are also a problem. They go to ground floor and do not stop in between. Hotel lobby is on 11th floor

Dear Valued Guest, Thank you for choosing Pullman Zamzam Makkah Hotel. We are delighted to learn that you have enjoyed your stay. On the other hand, your concerns regarding housekeeping service and elevators have been taken into consideration, and rest assured that our team is working on it. We hope to have the opportunity to serve you again soon. Best regards, Pullman Zamzam Makkah Hotel.

Well located, very clean and brand new room

Customer review rating 5.0/5

Sameh A. Friends - Confirmed reviews ALL

It was amazing stay, amazing ppl. Thank you for the upgrade.

Dear Sameh A., Al Salam Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, Meanwhile Please don’t hesitate to contact me while reserving for your next stay in order to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah Sincerely, Mustafa Sendi Guest Experience Manger Mu…

Outstanding location and overall stay

Customer review rating 4.0/5

Atif H. Families - Confirmed reviews ALL

Outstanding location,yummy breakfast and overall management

Dear ATIF H., Al Salam Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, Meanwhile Please don’t hesitate to contact me while reserving for your next stay in order to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah Sincerely, Mustafa Sendi Guest Experience Manger Mu…

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Other web-users rate our hotel

  • 3,145 reviews 9.5/10 Location
  • 5,079 reviews 4.2/10 Room
  • 9,187 reviews 8.2/10 Service
  • 245 reviews 1.8/10 WiFi
  • 2,172 reviews 3.4/10 Cleanliness
  • 1,891 reviews 2.9/10 Vibe
  • 1,434 reviews 3.3/10 Comfort
  • 1,243 reviews 6.8/10 Breakfast

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