Hotel - Pullman ZamZam Makkah
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Pullman Hotel

Hotel Pullman ZamZam Makkah

Abraj Al Bait Complex  King Abdel Aziz Endowment 
21955 MAKKAH
SAUDI ARABIA

614 reviews
TripAdvisor Rating Based on 614 reviews
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Hotel Pullman ZamZam Makkah

Hotels combining lifestyle and design, for business and leisure

For Umrah & Hajj, Pullman ZamZam Makkah greets the pilgrims who enjoy the magnificent view of the holy Kaaba and Masjid Haram mosque. Amidst the grandeur of the Abraj Al Bait complex, 1,315 spacious suites and deluxe rooms offer in-room audio of prayer services at Masjid al-Haram. Savour international cuisines in all-day dining restaurants, grab-and-go from Tea lounge, or order in-room dining 24 hours a day. The hotel envelops you in an atmosphere of spirituality for a memorable experience.

Millions of Muslims perform the Umrah and Hajj pilgrimage to Makkah every year, joining pilgrims from around the world at the magnificent Masjid al-Haram mosque. Hotel guests can enter the mosque directly through a direct access of King Abdulaziz gate. Visitors also marvel at the Quran Gate to Muhammad's birthplace, and at the astounding four-faced clock atop the Makkah Royal Clock Tower Hotel, the largest and highest in the world, visible from 25 kilometres away.

Hotel extras

Our Deluxe rooms at Pullman ZamZam Makkah feature free WIFI, air-conditioning & Masjid al-Haram or Kaaba views. Our convenient valet parking & laundry/ironing services. 450 stores in Abraj Al Bait complex are ideal for shopping and buying souvenirs.

This hotel is PLANET 21 Gold
PLANET 21 programme

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Check-in from 17h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • Wi-Fi in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Breakfast
  • Air conditioning

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • Wi-Fi in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioning
  • KING ABDULAZIZ INT
  • Hotel open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Catering

  • Breakfast
  • 3 restaurant(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Hotel - Pullman ZamZam Makkah

Abraj Al Bait Complex
King Abdel Aziz Endowment
21955
MAKKAH
SAUDI ARABIA

Tel: (+966)1/25715555
Fax: (+966)1/25715999

Check-in from 17h00
Check out up to 12h00
Access and transport
  • SAPTCO : Jeddah Bus Station
  • KING ABDULAZIZ INT At 85km / 52.82 miles  - Shuttle paying

GPS : 21.419314, 39.824662

Our rooms

1,300 elegant and luxuriously furnished rooms/suites offer you an incredibly comfortable stay with a peaceful atmosphere for the religious or spiritually inclined. All rooms feature international plugs, satellite television and Internet access.

  • CLASSIC ROOM, 2 Single Size Beds, City View
    CLASSIC ROOM, 2 Single Size Beds, City View

    The 37 sq.m. room invites you to enjoy Makkah city view. Room is equipped with 32" LCD-IPTV. We offer free Internet, tea-coffee making facility, one bathroom shower/tub and in-room Haram audio.

  • CLASSIC ROOM, 4 Single Size Beds, City View
    CLASSIC ROOM, 4 Single Size Beds, City View

    The 37 sq.m. room invites you to enjoy Makkah city view. This room is equipped with 32" LCD-IPTV. We offer free Internet, tea-coffee making facility, one bathroom shower/tub and in-room Haram audio.

  • SUPERIOR ROOM, 2 Single Size Beds, Partial Haram View
    SUPERIOR ROOM, 2 Single Size Beds, Partial Haram View

    The 37 sq.m. room invites you to enjoy the partial Haram view. Room is equipped with 32" LCD-IPTV. We offer free Internet, tea-coffee making facility, one bathroom shower/tub and in-room Haram audio.

  • DELUXE ROOM, 2 Single Size Beds, Partial Kaaba View
    DELUXE ROOM, 2 Single Size Beds, Partial Kaaba View

    The 37 sq.m. room invites you to enjoy the partial Kaaba view. The room is equipped with 32" LCD-IPTV. We offer free Internet, tea-coffee making facility, one bathroom shower/tub and in-room Haram audio.

  • JUNIOR SUITE, 2 Single Size Beds, City View
    JUNIOR SUITE, 2 Single Size Beds, City View

    This 45 sq.m. suite offers state-of-the-art interior with a private lounge. For your convenience we offer free Internet, kitchenette, tea-coffee making facilities, one bathroom shower/tub, 42" LCD-TV and in-room Haram audio.

  • EXECUTIVE SUITE, 1 King Size Bed, 2 Single Size Beds, Kabaa View
    EXECUTIVE SUITE, 1 King Size Bed, 2 Single Size Beds, Kabaa View

    The 55 sq.m. suite offers an enchanting captivating bedroom designed for comfort. The two bedroom suite is provided with separate living room, free Internet, tea-coffee making facility, kitchenette, sofa, 42"LCD and one bathroom shower/tub.

  • PRESIDENTIAL SUITE, 1 Double Size Bed, 2 Single Size Beds, City View
    PRESIDENTIAL SUITE, 1 Double Size Bed, 2 Single Size Beds, City View

    A spacious 70 sq.m. suite with tasteful decor includes two bedrooms, living/dining room elegantly rounded off. The best choice suite provided with free Internet, two 42"LCD, tea-coffee making facility, kitchenette, sofa and two bathrooms.

  • PRESIDENTIAL SUITE, 1 Double Size Bed, 2 Single Size Beds, Partial Kaaba View
    PRESIDENTIAL SUITE, 1 Double Size Bed, 2 Single Size Beds, Partial Kaaba View

    A spacious 70 sq.m. suite with tasteful decor includes two bedrooms, living/dining room elegantly rounded off. The best choice suite provided with free Internet, two 42"LCD, tea-coffee making facility, kitchenette, sofa and two bathrooms.

  • PRESIDENTIAL SUITE, 1 Double Size Bed, 2 Single Size Beds, Partial Haram View
    PRESIDENTIAL SUITE, 1 Double Size Bed, 2 Single Size Beds, Partial Haram View

    A spacious 70 sq.m. suite with tasteful decor includes two bedrooms, living/dining room elegantly rounded off. The best choice suite provided with free Internet, two 42"LCD, tea-coffee making facility, kitchenette, sofa and two bathrooms.

  • 1,315 rooms
  • 41 non-smoking rooms
  • 15 rooms for people with reduced mobility
  • 855 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Airconditioning
    • Turn down service
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • TV room service ordering
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

AL YASMINE Restaurant
Lunch 12:30 - 15:00
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Dinner 19:30 - 23:00
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

AL YASMINE Type of cuisine: International


The international buffet restaurant - Al Yasmine - provides a rich experience with international, Arabian and Asian cuisines, served in a truly Islamic ambience

Find out more and book
LOBBY LOUNGE Restaurant
Lunch 12:30 - 15:00
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Dinner 15:30 - 23:30
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

LOBBY LOUNGE Type of cuisine: Cafe


The Tea Garden provides a light healthy meal and a tempting array of delicious Arabic or French pastries in an elegant style; it's also an ideal place for families and friends to meet around a wide selection of tea, coffee and refreshing drinks.

Find out more and book
AL ZAHRA Restaurant
Lunch 12:30 - 15:00
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Dinner 19:30 - 23:00
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

AL ZAHRA Type of cuisine: International


Our Main Restaurant - Al Zahra - provides a rich experience with international, Arabian and Asian cuisines, served in a truly Islamic ambience

Find out more and book
See all our restaurants
See all our restaurants and bars

Our customer reviews for Pullman ZamZam Makkah

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating 4.0/5 Based on 614 reviews

tai_mounis786 2015/12/19
« Excellent stay at Pullman Zam Zam makkah »

I have to say that the courtesy of the staff and location of the hotel and service is beyond excellent.Getting extended time for late check out for free was brilliant with my old mum.I would most certainly stay here again inshaALLAH.

Ahmed B, Manager at ZamZam Pullman Makkah, responded to this review

Dear Our Valuable Guest, We are delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, Meanwhile Please don’t hesitate to contact me while reserving for your next stay in order to take the necessary arrangements and make your upcoming stay a memorable one In-sha’a Allah Sincerely, Hotel Management Team H6036-QM@ACCOR.COM

Asrul A 2015/07/26
« Relaxing and unwind in Makkah »

Thank you for the superb welcoming with full of fresh fruits platers, eid mubarak cookies andwarm ghawa pot with delicious dates in the room facing Kaaba mosque make my day even memoriables. Love the human touched by the duty Manager Mr. EHAB, keep it up!

Ahmed B, Manager at ZamZam Pullman Makkah, responded to this review

Dear Mr. Asrul, We very much appreciate your positive evaluation regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, Meanwhile Please don’t hesitate to contact me while reserving for your next stay in order to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah Sincerely, Hotel Management Team H6036-QM@ACCOR.COM

rashiduddin 2015/05/31
« House keeping staff is bad »

Hello, Everything is good at the hotel except the house keeping. If you dont tip them, they would not clean your room.We had to stay in dirty room for two days till we escalated it. The reception people could not speak english properly.

Ahmed B, Manager at ZamZam Pullman Makkah, responded to this review

Dear Mr. Rashid Thank you for taking the time to share with us your experience at Zamzam Pullman Makkah, in the first instance I would like to sincerely apologies for the shortfall in the standard of service you have received during your stay, we genuinely regret those occasions when the service does not meet expectations of our guests. I was very disappointed to learn of the manner in which your query was dealt with by a member of our staff. Indeed is clearly unacceptable , and I assure you that the Housekeeping Manager has reviewed your comments with the staff member concerned. The appropriate action has been taken to ensure that an incident of this nature does not reoccur. We expect our staff to handle all situations with eth utmost courtesy, sympathy and helpfulness and we deeply regret the adverse impression you have gained on this occasion. Once again please accept my apology and hoping to welcoming you back at ZamZam Pullman and better meeting your expectations in the future , Meanwhile Please don’t hesitate to contact me while reserving for your next stay in order to take the necessary arrangements and make your stay a memorable one Insha'Allah Sincerely, Hotel Management Team H6036-QM@ACCOR.COM

Afsawaf 2015/05/29
« Very good hospitality »

As per my rating below, perfect for performing Ummrah and affordable price as well. Special thanks for the reception staff and the supervisors, and also to the very nice team both at the restaurant downstairs and the Executive Lounge. My only comment is that my preference would be if the lounge could be open throughout the day with limited assortments of refreshments rather than for breakfast only. I do also appreciate the room upgrade and the VIP treatment and amenities. Thank you very much! I highly recommend this hotel!

Ahmed B, Manager at ZamZam Pullman Makkah, responded to this review

Dear Mr. Sawaf We very much appreciate your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Indeed your comments have been mentioned has been passed to the management team and will be definitely taken inconsideration as such this feedback is invaluable to continuously improve the quality of our services. Thank you again for sharing your experience, Meanwhile Please don’t hesitate to contact me while reserving for your next stay in order to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah Sincerely, Hotel Management Team H6036-QM@ACCOR.COM

Nasirudeen 2015/04/30
« Good hotel »

Very good hotel, close to Haram, neat rooms and bath rooms. The main advantage is the availability of Prayer rooms for men and women so that when it is not possible to enter inside Haram, we can make prayers within the Tower itself, which is also part of Haram

Ahmed B, Manager at ZamZam Pullman Makkah, responded to this review

Dear Mr. Nasir We very much appreciates your positive review and comments regarding your stay at Zamzam Pullman Makkah and we are very pleased that you had enjoyed your stay it is always a pleasure to receive positive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, Meanwhile Please don’t hesitate to contact me while reserving for your next stay in order to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah Sincerely, Hotel Management Team H6036-QM@ACCOR.COM

lidooh 2015/04/18
« good location but the room furniture needs to be replaced »

good location but the room furniture need to be much better as it seems to be very old ,service and welcoming is amazing . staff are friendly . always welcoming . excustive launge is fantastic . i enojyed the stay

Ahmed B, Manager at ZamZam Pullman Makkah, responded to this review

Dear Mr./ Mrs Thank you for taking the time to share with us your experience at Zamzam Pullman Makkah, We very much appreciate your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback. Indeed your comments have been mentioned about furniture has been passed to the management team and will be definitely taken inconsideration as such this feedback is invaluable to continuously improve the quality of our services. Thank you again for sharing your experience, Meanwhile Please don’t hesitate to contact me while reserving for your next stay in order to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah Sincerely, Hotel Management Team H6036-QM@ACCOR.COM

S S 2014/11/16
« Stay review »

Call centre don't speak and understand English, Room service don't come even after 2 days on request, Laundry requested and no one showed even on 3 calls , Room AC were not working and never fixed ever

Hesham K, Manager at ZamZam Pullman Makkah, responded to this review

Dear Guest Thank you for your feedback received following your recent stay at ZamZam Pullman Makkah. In the first instance, may I offer my sincere apologies for the poor service you received on this occasion. Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at Pullman ZamZam. All your comments mentioned is clearly unacceptable, Please be assured that your comments have been reviewed with the team concerned and expected service behavior have been reinforced. . Kindly, I would like to elaborate more on you review through my email below , and if you have been able to report those issues during your stay If ever we fail to provide our guests with the service they deserve we are disappointed. I recognize that we work in an intensely competitive marketplace and that we can only succeed by consistently providing superior service. Thank you for taking the time to bring this matter to our attention as guest feedback is invaluable to our efforts to continually improve the quality of our services. I hope that we will have the opportunity to welcome you back to Pullman in the future. Ahmed BADR Assistant Guest Experience Manager H6036-hr10@accor.com

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