Hotel - Pullman ZamZam Makkah
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Pullman Hotel

Pullman ZamZam Makkah Hotel

Abraj Al Bait Complex  King Abdel Aziz Endowment 
21955  MAKKAH
SAUDI ARABIA

784 reviews
TripAdvisor Rating Based on 784 reviews
Best price guarantee
From
From 500.00 SAR Non member rate
From 450.00 SAR Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Select your dates 500.00 SAR
Check-in from 17h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air Conditioning
  • KING ABDULAZIZ INT

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air Conditioning
  • KING ABDULAZIZ INT
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Catering

  • 3 restaurant(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

1,300 elegant and luxuriously furnished rooms/suites offer you an incredibly comfortable stay with a peaceful atmosphere for the religious or spiritually inclined. All rooms feature international plugs, satellite television and Internet access.

  • 1,315 rooms
  • 41 non-smoking rooms
  • 15 rooms for people with reduced mobility
  • 855 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Airconditioning
    • Turn down service
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • TV room service ordering
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Our customer reviews for Pullman ZamZam Makkah

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 784 reviews

FKashmir 2017/01/16
« Comfortable stay with good service »

Stayed at the hotel for 2 nights. The room was clean with comfortable beds. The staff is courteous & quick to offer help. The room was a bit cramped with space. Bigger room size would have made it even better. Haram is quite near. But for those having difficulty in walking (old people), consider that there is a fair bit of walk through the hotel complex all the way to inside of Haram.

Ahmed B, Manager at ZamZam Pullman Makkah, responded to this review

Dear Mr. FKashmir, Al Salam Alikom Wa Rahmatu Allah We Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive a positive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Indeed your comments you have mentioned has been passed to the management team and will be definitely taken in consideration to rectify any shortfalls in service and standards as such this feedback is invaluable to continuously improve the quality of our services. Thank you again for sharing your experience, Meanwhile Please don’t hesitate to contact us while reserving for your next stay in order to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah Sincerely, Hotel Management Team H6036-QM@ACCOR.COM

minnes0tausa 2016/12/09
« Great location poor quality »

For the price and standard it advertises, the room was really bad. Carpet smelled bad. I am almost certain this carpet wasn't changed in years. Room had smell of smoking. Couches were beat up and worn out. Even the bell man that helped load our luggage had torn up uniform. All of the above tells me that they are simply in making money and NOT investing in the property. Next time I will stay in the other hotel in the clock tower. There were no dishes, silverware or even a knife to cut the fresh fruit bowl that was there when we checked in the first day. These little details are absolutely important for the price and standard that you advertise. A couple of good things: 1. Location is the best. 2. The behavior and professional service provided by room service folks was outstanding. one person stands out, his name is Kamal (not sure about the spelling). 3. Breakfast was very good, however, I was expecting to see more fresh fruits instead of canned food. You should hire more people at breakfast time so the poor guys that work there can breath a little and catch up with the crowd. All three mornings we could not find spoons.

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