Sofitel Brisbane Central hotel

"Excellent as always"

23rd May 2012, susan_hodges, Mudgeeraba, Australia

Perfect location with great dining, shopping options. Only 30 mins drive to Brisbane Entertainment Centre. Very professional and immaculately clean. I always enjoy staying at Sofitel.

"Ok but nothing great"

22nd May 2012

Stay was OK but not at all 5 star service. The room was small in comparison to most we stay at. The staff were ok but the service was quite lacking. They seem to have no ideas about our booking details and kept us for ages whilst they actually found our booking. This hotel is very lacking compared to the other we stayed in the next couple of days. Will not be booking this hotel again.

"Pleasant Stay."

18th May 2012, buckojl, Tannum Sands, Australia

Love staying at the Sofitel due to location. The only negative I've got is that the room wasn't serviced on the Sunday. There was also mould in the grout in the shower which I could see, doesn't look good and I'm also allergic to mould. Other than that I enjoyed my stay!!

Management responseThank you for taking the time to complete our survey regarding your stay at the Sofitel Brisbane. It is always a pleasure to receive guest feedback, both good and bad.I was sorry to read that your room was not serviced on the Sunday - please accept my apologies. I have addressed this matter with our Executive Housekeeper to ensure the issue does not occur again.I will share your responses with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony ChisholmGeneral Manager
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"A LITTLE DISAPPOINTED"

17th May 2012, windmalee, Brisbane

We have stayed at this hotel many times over the years, but have to say we were disappointed as the hotel is not as good as it once was. It was the Mother's Day weekend, but this should not have detracted from us having a good time. The staff were pre-occupied with the Mother's Day setting up and we felt just an extra bother to them. Our room was upgraded (through Accor) to a back, uninterested room (no newspaper, cheap bathroom products & most everything else at a cost) and had to ask to have the room cleaned after returning at 3.30pm, after being out all day. This we don't expect from a ***** hotel. One plus though - the A la Carte meal in Thyme on Saturday night was excellent.

Management responseThank you for taking the time to give us feedback following your stay at Sofitel Brisbane Central. It was disappointing to read that you did not enjoy your stay and felt our staff were pre-occupied in setting up for our Mother's Day event and also your room allocation did not meet your expectations.At Sofitel, we strive to provide a superior service experience for every customer; however on this occasion it would appear that we did not meet your expectations and for that I apologise.Thank you again for sharing your experience, and it is our hope that you will give us the opportunity to better serve you in the near future.Kind regardsTony ChisholmGeneral Manager
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"Manly Win"

17th May 2012, JoeSmith492, Tamworth, Australia

Great location and facilities. Would recommend for people wishing to have a relaxing weekend. bets are very soft, maybe too soft for my back.

Management responseThank you for taking the time to give us feedback following your stay at Sofitel Brisbane Central. It was pleasing to read you enjoyed your stay and that your favourite football team Manly had a win over the Broncos!I will be sure to share this feedback with our team as this will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and it is our hope that we will welcome you back to the hotel in the near future.Kind regardsTony ChisholmGeneral Manager
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"A graet option for Brisbane"

17th May 2012, dbfun48, Elizabeth Town

We really enjoyed our stay at the Brisbane Sofitel and will return in the future.It has a great location if you are travelling via the airport. The train is quick, clean and handy. From airport to central station is only 20 mins. The sofitel is situated above Central stations o only a short wlak up to teh reception area. The receptionist was quick and professional - very pleaasant manner. the reception area is a lot of marble and large.We had drinks in teh bar, though expensive as fior all aussie Sofitels, itw as a pleasant enough environment. We arrived too late for a meal in teh best restaurant but did have buffet breakfast and buffet lunch. if you have an Accor card these are graet value. The breakfast is $48 and lunch was $65. With the card two eat for that price. Both buffets are good as buffet goes. i d think $48 for breakfast although with many options, excellent eggs, was a bit steep. The lunch menu had free flow sparkiling wine, nothing flash but easy to drink. It is good value.The room was a bit of a disappointment. We have stayed in many sofitels. Yes it had the great My Bed and divine pillows. so your sleep quality is superb. Full black out curtains, 23rd floor views and two quality seats were appreciated. however, the bathroom is very average, stand in bath shower and not luxury fittings. Take away the bed and pillows I'd say it is about a good 4 star quality room. .I ahve seen / had better bathrooms in a Mercure and the room is just a typical average sized room. It is nowhere near as good as compareable rooms at the Melbourne Sofitel. Overall we were though very happy with the service, sleep quality and dining options. We will return.

Management responseThank you for taking the time to give us feedback following your stay at Sofitel Brisbane Central. It was disappointing to read that whilst you did enjoy your stay, you did find aspects of your disappointing, particularly the bathroom.At Sofitel, we strive to provide a superior service experience for every customer; however on this occasion it would appear that we did not meet your expectations and for that I apologise.Thank you again for sharing your experience, and it is our hope that you will give us the opportunity of welcoming you back to the hotel in the near future.Kind regardsTony ChisholmGeneral Manager
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"One night in Brisbane Sofitel"

17th May 2012, kwicks56, Mackay, Australia

Only suggestion for improvement would be daily mopping of wet areas. Otherwise, we were impressed with the quality and cleanliness of bedding, and the service at Reception was exemplary.

Management responseThank you for taking the time to give us feedback following your stay at Sofitel Brisbane Central. It was pleasing to read you enjoyed your stay in particular the service you received from our Reception staff.I have noted your comments regarding the daily mopping of the wet areas and discussed with the relevant departments.I will be sure to share this feedback with our team as this will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and it is our hope that we will welcome you back to the hotel in the near future.Kind regardsTony ChisholmGeneral Manager
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"Wonderful staff"

16th May 2012, Rassy63, Brisbane, Australia

We always stay at the Sofitel and the staff in the club floors are wonderful and make you feel so welcome.

"mothers day away"

16th May 2012, brendales13, Lismore, Australia

The room was simple and clean . Items within the room were of quality but lacking a "Wow" factor. Duissapointed there was no balcony however we did enjoy our stay.

Management responseThank you for taking the time to give us feedback following your stay at Sofitel Brisbane Central. It was pleasing to read you enjoyed your Mother's Day away here at Sofitel Brisbane, even though our rooms do not have balconies!I will be sure to share this feedback with our team as this will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and it is our hope that we will welcome you back to the hotel in the near future.Kind regardsTony ChisholmGeneral Manager
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"Birthday celebration"

15th May 2012, lewani, Brisbane, Australia

Last week we spent a night at the Sofitel as part of a dual birthday celebration. When I booked the room I did put in the comments the reason for our stay and when we got to our room there was a card and chocolate covered strawberries waiting - they were delicious. The room was spotless and the bed extremely comfortable. In the evening we ate in Thyme and chose the buffet, which was superb and I think excellent value for money. All in all a very pleasant interlude.

Management responseThank you for taking the time to give us feedback following your stay at Sofitel Brisbane Central. I was pleased to read that you enjoyed your chocolate dipped strawberries - we hope you had a Magnifique Birthday!Thank you again for sharing your experience and it we look forward to welcoming you back to better serve you in the near future.Kind regardsTony ChisholmGeneral Manager
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"AWARDS NIGHT"

11th May 2012, BellaRose2, Brisbane, Australia

It was a great night. The room was perfect and the service was delightful.Breakfast was delicious. We ate too much. We will always stay at Sofitel.Thanks

Management responseThank you for taking the time to give us feedback following your stay at Sofitel Brisbane Central. It was pleasing to read you enjoyed your stay and we trust you enjoyed your Awards Night in Brisbane!I will be sure to share this feedback with our team as this will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and it is our hope that we will welcome you back to the hotel in the near future.Kind regardsTony ChisholmGeneral Manager
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"Sofitel Bris"

7th May 2012, Bob395, Melbourne, Australia

very friendly staff and well positioned for the business world.Food in the main resturant was superb, as a member of Acor club, it made very reasonable in price

Management responseThank you for taking the time to give us feedback following your stay at Sofitel Brisbane Central. It was pleasing to read that you found the food in our Thyme restaurant superb!I will be sure to share this feedback with our team. I am sure that this feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regardsTony ChisholmGeneral Manager
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"Business in Brisbane"

7th May 2012, businesstraveller421, Singapore, Singapore

Great hotel in the center of town. Walking distance to shopping and eatery. Club Lounge at 30th floor with great view. Will stay there again.

Management responseThank you for taking the time to give us feedback following your stay at Sofitel Brisbane Central. It was pleasing to read that you enjoyed our Club Lounge on the 30th floor and the fantastic views over the city!I will be sure to share this feedback with our team as this will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we look forward to welcoming you back in the near future.Kind regardsTony ChisholmGeneral Manager
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"Our night at the Sofitel"

4th May 2012, Brisbane

Valet parking the only way to go. Rooms are large & comfortable. Seafood buffet had plenty of variety. If you are a chocoholic - this will be heaven on earth.

Management responseThank you for taking the time to give us feedback following your stay at the Sofitel Brisbane. It is always a pleasure to receive such positive feedback. I am pleased that that you enjoyed our seafood buffet and our Chocolate Fountain - it is indeed chocoholic heaven!I will share your responses with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Yours sincerelyTony ChisholmGeneral Manager
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"Luxury Stay"

4th May 2012, brenkt, Broadbeach, Australia

What a beautiful hotel. Very close promimity to the wedding we were attending and staff were very helpful with directions and cabs to the venue. Amazinging comfortable bed and breakfast the next morning a must. Will definitely stay at the Soffitel again.

Management responseThank you for taking the time to give us feedback following your stay at the Sofitel Brisbane. It is always a pleasure to receive such positive feedback. I am pleased that our staff were able to assist you with directions to get to the wedding venue and that you enjoyed our wonderful My Bed!I will share your responses with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony ChisholmGeneral Manager
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"relaxing weekend"

4th May 2012, Peta937, Brisbane, Australia

Great location and good food as well as lovely staff made our stay very enjoyable. Enjoyed the spa and pool and being able to walk uptown and across to Southbank was great.

Management responseThank you for taking the time to give us feedback following your stay at the Sofitel Brisbane. I am sorry experienced noise coming through from our gym; we have recently laid new flooring in the gym and hopefully this will alleviate the problem.I will share your responses with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Yours sincerelyTony ChisholmGeneral Manager
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"Excellent Accomodation"

4th May 2012, jfarley, Sydney, Australia

We thoroughly enjoyed our stay at Sofitel, Brisbane.Outstanding features:Proximity to air railFabulous buffet breakfastGreat beds & pillowsWell located near shops & restaurantsFabulous service, including friendly willingness to return by post, small items, left behind.

Management responseThank you for taking the time to give us feedback following your stay at the Sofitel Brisbane. It is always a pleasure to receive such positive feedback. I am pleased that that you enjoyed our wonderful My Bed and our fabulous breakfast! I will share your responses with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony ChisholmGeneral Manager
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"Sofitel experience"

4th May 2012, Palmwoods66, Palmwoods, Australia

I often stay at the Sofitel because of location and ease to the city. The rooms are just getting a little old and need to have a facelift.

Management responseThank you for taking the time to give us feedback following your stay at Sofitel Brisbane Central. I was pleased to read that you enjoyed our central location and close proximity to the city. I will share your responses with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Yours sincerelyTony ChisholmGeneral Manager
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"peter tanners thoughts"

3rd May 2012, buddy887, Broadbeach, Australia

restaurant seemed to be understaffed during saturday evening had to wait a long period before receiving any water or ordering any drinks

Management responseThank you for taking the time provide us with feedback following your recent stay at Sofitel Brisbane Central.I was disappointed to read that you experienced slow service during your dining experience on the Saturday evening and that you had to wait a long period before receiving your drinks order. The hotel prides itself on its high level of customer service, however it is clear on this occassion we did not meet your expectations and I apologise for that.Thank you again for sharing your experience, and we hope you will give us the opportunity to better serve you in the future.Yours sincerelyTony ChisholmGeneral Manager
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"A special night away"

1st May 2012, andrea_leckenby, Coolum Beach, Australia

Was a pleasant welcome, though they don't really speak french. The city views were to behold through the window. Meals were very appreciative and the range wonderful. Choc strawberries a real treat! Access to the Sofitel needed focus, but the convenient location very desirable. Overall, a wonderful stay!!

"Best birthday week in a wonderful hotel"

27th April 2012, AHannah, Sydney, Australia

The Service at the Sofitel is fantastic. The Valet guys who are on the ball and even got things out of our car when we forgot to take it out and they took it up to our room. Room service were always very quick. Housekeeping were very accommodating for our special requests. The staff in the Sofitel Club lounge were more than happy to help. We had a corner suite room had everything that we would expect. Everything was quite clean, with exception to a couple of glasses. But they housekeeping sorted that out quickly. The nightly turn down service was a nice touch too.We had the breakfast in the Club lounge a few times which was a nice start to the day. The pancakes were the best. And the nightly canapes were a nice start to the evenings with a few things to nibble on and a glass of wine or two. The Bar down stairs was lovely for a few drinks after going out for dinner. Lovely cocktails and a great French box, with lots of cheeses and sweets to snack on while chatting till the early hours of the morning with friends. The location is great for a short work to anywhere in the city and not far from the Valley either. Though not the best location for the pool. As the building blocks the afternoon sun, the pool is can rather cold but the spa can solve that problem. Overall I had a great week, the service was wonderful, the room was great and all the little extras made the difference. I will definitely be returning again.

"Glory"

26th April 2012, mark_sussan1, Perth

Hotel was excellent in every regards except the cost of breakfast and dinner at the mainrestaurant. $98 per head for dinner and $49 for breakfast is priced poorly. Price the restaurant correctly and maybe more pepole would be happy to use it.

"A great weekend getaway"

26th April 2012, jeffcornford, Brisbane, Australia

The title says it all really. Early check in as requested. Great view from the 18th floor. A leisurly walk to to the mall and then the gardens. Excellent wine and food.

"Luxury"

25th April 2012, kdzh, Pie Creek

Out of all the Accor hotels, this one is one of the best. Great atmosphere, gorgeous rooms and the most comfortable bed I have ever slept in. Friendly and helpful staff.Overall a brilliant stay!!

"One of the best in Brisbane"

25th April 2012, Tripper2372, Sydney

Perfect location right in the Brisbane CBD, excellent restaurant although I think I'd go for the buffet rather than a la carte next time and there will definately be a next time. Staff fantastic and always willing to assist.