Sofitel Brisbane Central 5 stars

Customer review rating (ALL Rating) 4.5/5 7,094 reviews

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Description

Hotel extras

  • The hotel is above Central Station, with direct access to Brisbane Airport.

  • Award-winning, gourmet restaurant and bars onsite

  • Brisbane's largest fully-integrated conference venue.

  • Luxurious French inspired interiors and decor

  • Outdoor pool, gymnasium and day spa

Our accommodation(s)

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Hotel location

Sofitel Brisbane Central

249 Turbot Street
4000 BRISBANE
Australia

GPS:-27.465352, 153.026299

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  7,094 reviews

TripAdvisor Rating  4.0/5  5,056 reviews

Well located. Great atmosphere

Customer review rating 5.0/5

Sarah S. Business - Confirmed reviews ALL

Relaxing

Bonjour Sarah, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rhianne Campbell Guest Experience Supervisor rh…

Great stay, great location.

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Stayed for a conference. Extended dates due to travel arrangements without any issues. Great conference facilities. Great accomm facilities, fantastic and friendly service always. Good room service - though expensive for simple options. Luckily lots of other options close by. Restaurant not my taste but great service.

Dear Erica W., We very much appreciate your comments regarding your stay at the Sofitel Brisbane Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Georgia Meehan Guest Experience Team Leader ge…

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Great stay overall. I know it was unintentional, but the receptionist on checkout and I were chatting and she made mention of how boring Adelaide is. This was an innocent comment, but just for her professional development, this might be something that could be avoided in terms of guest relations. While I don't care what people think about where I live, to others this might be really offensive, and just didn't quite sit well with the rest of my stay which was lovely.

Dear Tanya W., Thank you for taking the time to tell us about your experience at the Sofitel Brisbane Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rhianne Campbell Guest Experience Supervisor rh…

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

Room good, but room service was dreadful

Bonjour Basil, Allow me to thank you for reviewing your most recent stay at Sofitel Brisbane Central. Receiving feedback, both positive and constructive enables us to elevate the areas of improvement. I thank you for sharing your feedback with me and will be sure to pass this on to the relevant departments. I do apologise that your stay could have been better and do hope that I am able to welcome you back in the near future. Sincèrement, Thomas Annand Luxury & Guest Experience Manager Sofitel Brisbane Central 04…

Great venue, fabulous staff

Customer review rating 4.5/5

Jo Business - Confirmed reviews ALL

From arrival and check-in, to room service. The staff were genuine and wanted to go over and above.

Bonjour, It is always to wonderful to hear that guests have enjoyed such an amazing time with us. Thank you for taking the time to provide this feedback and I hope that we are able to welcome you back soon. Thomas Annand Luxury & Guest Experience Manager Sofitel Brisbane Central 04…

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Other web-users rate our hotel

  • 1,199 reviews 9.4/10 Location
  • 2,557 reviews 7/10 Room
  • 3,310 reviews 8.9/10 Service
  • 17 reviews 5.4/10 WiFi
  • 1,140 reviews 7.6/10 Food
  • 798 reviews 7.1/10 Vibe
  • 729 reviews 7.6/10 Amenities
  • 664 reviews 6.3/10 Cleanliness

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